Kurl-on Complaints & Reviews

We bought a double-bed sized single mattress of Kurlon from a retail store near us. But only after a few days, mountain-like lumps started to appear on the mattress. We did not expect this kind of problem would appear just after a few days. Looking at the price range, we expected a more durable and good quality mattress from a reputated company like Kurlon.
Our mattress is still in warranty and we would like to replace it. We have...

I got my klassic mattress exchanged last week because of sagging issue.
The new one i received is just used for a week now and the sagging has started where the body comes in contact with mattress.
Is this the quality you as kirlon promises customer?
After spending 25000/- rs we get body pain and sleepless nights because of mattress quality what do we do?
Kurlon has such a good name in market and is this the back...

I have raised the issue on Oct 6th 2016 for mattress replacement.I have called to customer care those are saying Mattress replacement happens 15 days back only. But i have not received. many time i called to customer care but the answer is we are sending mail to respective department, you will receive the call today end of the day but no one is back as off now....

I bought your spring matteress from kurlon company, but your matteress are spring out whithin 2 years, dealers said matteress are life time warranty complain the company, will be changed, i'm complain there on 3rd march 2016, my complain no ta 00651, and i'm calling customers care last 8 months continues evry 2-3 days but no response, no change my matteress...

I purchased two mattresses for Rs.7000/- on 19.03.2008 from M/S Luxmi Enterprises, SCO 58-59, Sector 45-C, Chandigarh vide invoice no. 976. Both the mattresses have sagged from the centre. Due to sagging these are not comfortable for sleeping.

It is, therefore, requested that the mattresses may be got repaired or replaced at the earliest. Both the mattresses are under 10 years guarantee.

Jasvinder Singh, br...

I have purchased a Angelica Model mattresses Size 72X78X8 on 14.11.2015 from Foam House, Ambikapur Chhattisgarh, Approx after 6 month the mattress depressed in center and left side abnormally. Hence I reported it to the customer care Number [protected] on 30.08.2016 and complaint No. given 1534606 by the customer care. But even after till to date no one can inspect or contact to me, then i have call approximataly 50 time on customer care...

Hi all,
I ranadeep reddy, from nandyal (kurnool district) andhra pradesh,
In nov2015, i purchased mattress from kurl-on dealer...
After 7 months, as product is very poor quality, (striches or threading) has been out,
I raised compliant with distributor, as distributor requested me to call kurl-on customer service (cs), they visited site and taken few pictures of poor quality mattress, and i called lot of times...

I ordered bonnel spring mattress, marvel series, measuring 72x60x5 vide order no. Oa00161 dated october 25, 2016. The order was placed online on kurlon's website.

After calling the customer care, i was told that it will be delivered within 4-5 days. However, there is no tracking mechanism and even the company officials are not able to confirm status of order. An email sent to [protected]@kurlon.org has gone unanswered....

Above url shows about diwali offer, i have purchased due to this and got registered however wehn i called to customer they have updated no such offer since from 2 months. Not sure why you are misleading customers which should be shopped at earliest if this is not true.

I oppsoe strongly not to put such advertisement on website which customer losses goodwill of company...

Dear kurlon customer satisfaction team,

We bought kurlon mattresses with 6x3 - 2 nos from your distributor. these two mattresses have been infected with bed bugs and few stains on the layer. they are diffusing a weird small and causing restlessness while sleep. more than the smell, bed bugs are causing a lot of problems.

These two mattresses are well within the warranty. kindly provide me the solution for this...

Hello,
I had purchased two mattress kurlon klassic (Size 72 x 36 x 5) from hari om furnishings (Near kalewadi phata), pune.
The shopkeeper is your authorized dealer. He had shown me the sample mattress and confirmed that delivery will be done after procuring from their go-down.
However, when the mattress came ; one f them was klassic and other was super deluxe. On enquiry the shopkeeper is stating that the mattresses...

I had purchased a Kurl On Single Basic Mattress from a Store in Chennai. After a few weeks the stitches along 2 sides of the mattress came out and the coir started showing up. I had raised a complain on July 30th 2016. A Technician Mr. Manikandan visited by place and took photos of the bed and assured that since the stitching damage was major, a replacement would be provided since the mattress was still in Warranty.

After the...

We purchased mermaid mattress from your dealer "sunrise" in goregaon e.
Within week we realized the mattress is very uncomfortable and gives body pain. We approached the dealer multiple times and he assured us some action. After couple of weeks, we lodged a complaint with kurlon customer service (#1682841).
It has been almost 3 weeks since then, no one from kurlon has called or approached us.
When i try to contact the...

I was purchase two spring mattress from JK Coir foam house on 25/08/14 and I saw that their springs was out within two year of purchase.I want to replace the mattresses or repair.We asked to the shop for replace in the mattresses, they said mail to company website.

A copy of bill is enclosed herewith for reference.

Regards
Rakesh Dewan
[protected]...

I have registered a complaint on 13 Aug 2016 and the complaint number is 1489873, that there is sagging for the mattress purchased by me in April 2012. A technician has visited our house and shared the information that you are eligible to continue with you complaint as there is a sagging more than 1.5 inch. he has taken all the photographs and bills copies also. The model of the mattress is KURLON Classic. As per the mentioned model this...

Respected sir
your employee mr manoj .mobile no [protected]
of stylex matress and furniture. banashankari 3 stage. bangalore.
when i visited for enquiry for matress he himself volunteered to visit my place hardly 100yards for his outlet. he charged 200.00 rupees.which he never told us before visit and insisted for the charges and collected
we are not happy in this regard.hope you take action in this regard.br...

I have given compliant[protected] that mattress is making pits at the locations where the body weight is more touching the wood at the bottom. We are stuck in the pit unable to make any movements during our sleep which is disturbing us. We are also getting body pains because of this. Our mattress was replaced with the same issue around 5-6 months back. And now again the issue is same. The foam is neither soft nor hard making it hard to move...

Hi,

I purchased Kurlon mattress 'Desire Top' of size 75" X 72" X 6" from Cauvery Furniture showroom, Outer ring road, Dodda Banaswadi, Bangalore (@ Rs 22, 500 after 10% discount) and the item was delivered on 27 Aug 2016.
I have two complaints in this regard:
a) Kurlon dealer promised me with a three-year replacement warranty, where as the guarantee card shows only one-year replacement warranty. On contacting...

This is to inform you I have purchased the u r prodect from a shop n Vijayawada on august 14 2016. After purchasing of bed . the border beeding automatically open . I am asking for warranty replacement . u r employ Suresh had send one person for steching the bed. His way of talking is too bad. Shaop name is sri uma furniture vijayawada patamata. His. Contact number is in attached bill . I have spended almost around 5000. Now they are trying...

I am also facing a similar issue. We bought two mattress from a kurl-on dealer last week. I called up the customer care and he says that the offer was valid only this August!

If the offer was valid till August then why are the dealers still seller the old product with the offer?

Were you able to get any solution for your issue?

Do let me know....