Kurl-on Complaints & Reviews

We bought a double-bed sized single mattress of Kurlon from a retail store near us. But only after a few days, mountain-like lumps started to appear on the mattress. We did not expect this kind of problem would appear just after a few days. Looking at the price range, we expected a more durable and good quality mattress from a reputated company like Kurlon.
Our mattress is still in warranty and we would like to replace it. We have got all the details and documents necessary for the exchange.
We hope that this matter will be taken into consideration and will be solved within a feasable duration.
Thank you.

I got my klassic mattress exchanged last week because of sagging issue.
The new one i received is just used for a week now and the sagging has started where the body comes in contact with mattress.
Is this the quality you as kirlon promises customer?
After spending 25000/- rs we get body pain and sleepless nights because of mattress quality what do we do?
Kurlon has such a good name in market and is this the back stage show going on?

I am just waiting for approval for another replacement. Customer complaint handling department and procedures are very cold in kurl on. They just keep on telling that we understand your issue and escalate it, but nothing happens.

I have raised the issue on Oct 6th 2016 for mattress replacement.I have called to customer care those are saying Mattress replacement happens 15 days back only. But i have not received. many time i called to customer care but the answer is we are sending mail to respective department, you will receive the call today end of the day but no one is back as off now.

I bought your spring matteress from kurlon company, but your matteress are spring out whithin 2 years, dealers said matteress are life time warranty complain the company, will be changed, i'm complain there on 3rd march 2016, my complain no ta 00651, and i'm calling customers care last 8 months continues evry 2-3 days but no response, no change my matteress

I purchased two mattresses for Rs.7000/- on 19.03.2008 from M/S Luxmi Enterprises, SCO 58-59, Sector 45-C, Chandigarh vide invoice no. 976. Both the mattresses have sagged from the centre. Due to sagging these are not comfortable for sleeping.

It is, therefore, requested that the mattresses may be got repaired or replaced at the earliest. Both the mattresses are under 10 years guarantee.

Jasvinder Singh,
191-B,
Model Town Extension,
Near Gurudwara Singh Sabha Sahib,
Ludhiana-141002. (Punjab)

I have purchased a Angelica Model mattresses Size 72X78X8 on 14.11.2015 from Foam House, Ambikapur Chhattisgarh, Approx after 6 month the mattress depressed in center and left side abnormally. Hence I reported it to the customer care Number [protected] on 30.08.2016 and complaint No. given 1534606 by the customer care. But even after till to date no one can inspect or contact to me, then i have call approximataly 50 time on customer care number but they always says u can wait for 3-4 days, my mattresses is still in under warrenty with legel approved bill So can i go to consumer forum and file a case against kurlon? i dont want to go legal so kindly arrange a teacnician and repair or change my mattresses as soon as possible.
thanks and regards
Amit Agrawal
Ram Mandir Road, Beside Allahabad Bank
Ambikapur Surguja Chhattisgarh 497001
mobile [protected]
[protected]

Hi all,
I ranadeep reddy, from nandyal (kurnool district) andhra pradesh,
In nov2015, i purchased mattress from kurl-on dealer...
After 7 months, as product is very poor quality, (striches or threading) has been out,
I raised compliant with distributor, as distributor requested me to call kurl-on customer service (cs), they visited site and taken few pictures of poor quality mattress, and i called lot of times to get result,
Final result is (they can't do any thing)...
Kurl-on cs saying they are not responsible for there product...
Please dont buy the product.

I ordered bonnel spring mattress, marvel series, measuring 72x60x5 vide order no. Oa00161 dated october 25, 2016. The order was placed online on kurlon's website.

After calling the customer care, i was told that it will be delivered within 4-5 days. However, there is no tracking mechanism and even the company officials are not able to confirm status of order. An email sent to [protected]@kurlon.org has gone unanswered.

Above url shows about diwali offer, i have purchased due to this and got registered however wehn i called to customer they have updated no such offer since from 2 months. Not sure why you are misleading customers which should be shopped at earliest if this is not true.

I oppsoe strongly not to put such advertisement on website which customer losses goodwill of company

Dear kurlon customer satisfaction team,

We bought kurlon mattresses with 6x3 - 2 nos from your distributor. these two mattresses have been infected with bed bugs and few stains on the layer. they are diffusing a weird small and causing restlessness while sleep. more than the smell, bed bugs are causing a lot of problems.

These two mattresses are well within the warranty. kindly provide me the solution for this issue.

Thank you,
Bhargav

Hello,
I had purchased two mattress kurlon klassic (Size 72 x 36 x 5) from hari om furnishings (Near kalewadi phata), pune.
The shopkeeper is your authorized dealer. He had shown me the sample mattress and confirmed that delivery will be done after procuring from their go-down.
However, when the mattress came ; one f them was klassic and other was super deluxe. On enquiry the shopkeeper is stating that the mattresses are correct but label is wrong. But even the fabric & design of both the mattress are different.
Initially he agreed to replace and asked to pay for transport charges from shop to my home. When i questioned for why transportation payment to be borne by me since it is not my fault he did not reply. Now the shopkeeper (You dealer) is not responding to replace the same.

Shop keepers mobile no is +91 [protected].

Request you to intervene to ensure that i get the correct product since i have already paid the dues.

Regards,
Veena nikhal
[protected]

I had purchased a Kurl On Single Basic Mattress from a Store in Chennai. After a few weeks the stitches along 2 sides of the mattress came out and the coir started showing up. I had raised a complain on July 30th 2016. A Technician Mr. Manikandan visited by place and took photos of the bed and assured that since the stitching damage was major, a replacement would be provided since the mattress was still in Warranty.

After the complain was raised, the Technician has logged into the complaint along with the photos in your system on August 1 2016 and he had also mentioned that a Replacement has been requested.

From then on i never got any update about the complaint after which i called up to enquire about the complaint. When i called up i was told that the complaint has been forwarded to the Replacement department and that a response was awaited. After that i called up several times and the response was the same that the Replacement department has not responded yet and that the issue has been escalated and that someone will get back to me soon.

When i called up the 9th or 10th time, i was told my the technician that Replacement for sticthing issues is only allowed for 1 month from purchase. On hearing this i asked to connect to the Floor Supervisor and i spoke to him and asked him to provide me the exact date when the response came back from the Department that this replacement cannot be processed. He said he will check his emails and call back but i did not receive any call from him.

The next time i called up i was told that the Replacement department had asked for a quotation and that the customer care folks have responded with the same and that the replacement is in progress.

Again when i called up today, i am being told that replacement not allowed since stitching issue is accepted only upto 1 month of purchase. The call got disconnected when speaking to the supervisor and when i tried calling the toll free it said Number does not exist.

The customer care person did not even have a courtesy to call back. Till now in the last 13 times i have called up, no one from your department has called me back.

So my question is

why is the response different each time i call up
Why was i not told that stitching issue replacement is only allowed if complaint received within 1 month of purhcase
Why am i sometimes being told it ihas been escalated to the replacement department and they will get back
why am i sometimes being told that the replacement will be provided soon
Why am i not getting any call back / response from your team.
Stitching also is a manufacturing defect and it is not something i need to repair having spend around 4k to purchase the mattress. Saying that only issues with the bed thickness etc is covered is not right.


So i am requesting again.

Either provide me a replacement as promised
Or please get the mattress properly serviced and handed to me properly.

We purchased mermaid mattress from your dealer "sunrise" in goregaon e.
Within week we realized the mattress is very uncomfortable and gives body pain. We approached the dealer multiple times and he assured us some action. After couple of weeks, we lodged a complaint with kurlon customer service (#1682841).
It has been almost 3 weeks since then, no one from kurlon has called or approached us.
When i try to contact the complaint number now, it is not working.
Hope someone takes action to resolve our problem.

I was purchase two spring mattress from JK Coir foam house on 25/08/14 and I saw that their springs was out within two year of purchase.I want to replace the mattresses or repair.We asked to the shop for replace in the mattresses, they said mail to company website.

A copy of bill is enclosed herewith for reference.

Regards
Rakesh Dewan
[protected]

I have registered a complaint on 13 Aug 2016 and the complaint number is 1489873, that there is sagging for the mattress purchased by me in April 2012. A technician has visited our house and shared the information that you are eligible to continue with you complaint as there is a sagging more than 1.5 inch. he has taken all the photographs and bills copies also. The model of the mattress is KURLON Classic. As per the mentioned model this eligible for the replacement.

I have made number of calls to kurlon customer care people to provide me status of the approval and the date to replace. After three escalations and calling the team again and again, I have received a statement on September 29 2016 that this is covered under the repair policy so you need to pay 75% of the new kurlon mattress to get it replaced. Then I have asked the same executive to arrange me a call back to provide me the right reason. They never reverted to me back until today.

Their customer service is worst and what the seller would say and the company warranty are different.

Respected sir
your employee mr manoj .mobile no [protected]
of stylex matress and furniture. banashankari 3 stage. bangalore.
when i visited for enquiry for matress he himself volunteered to visit my place hardly 100yards for his outlet. he charged 200.00 rupees.which he never told us before visit and insisted for the charges and collected
we are not happy in this regard.hope you take action in this regard.
thank you.
with regards
sudheer
[protected]

I have given compliant[protected] that mattress is making pits at the locations where the body weight is more touching the wood at the bottom. We are stuck in the pit unable to make any movements during our sleep which is disturbing us. We are also getting body pains because of this. Our mattress was replaced with the same issue around 5-6 months back. And now again the issue is same. The foam is neither soft nor hard making it hard to move as we are stuck in the pits created by the mattress. And also, since we have faced issues with two foam mattress, we have registered a complaint with customer care to replace it with coir. I was ok to pay the difference amount. But the guy who visited our location said the foam mattress behaviour is that only and there is no fault with the mattress. But he said he would report about the comfort of the mattress and would check about the replacement to coir. But after about 15 days, when we called customer care, to our surprise they said the replacement is rejected as the issue is related to body pains and body pains is not covered under warranty. This is obsolete non sense. I would request kurlon to look into it and resolve the issue.

Hi,

I purchased Kurlon mattress 'Desire Top' of size 75" X 72" X 6" from Cauvery Furniture showroom, Outer ring road, Dodda Banaswadi, Bangalore (@ Rs 22, 500 after 10% discount) and the item was delivered on 27 Aug 2016.
I have two complaints in this regard:
a) Kurlon dealer promised me with a three-year replacement warranty, where as the guarantee card shows only one-year replacement warranty. On contacting him he assured me to check with company and rectify. Till date nothing has happened and now he has stopped answering up my calls also (Mr Qasim: [protected]).
b) I am yet to receive the cash receipt.

Request help to resolve these two issues.

regards,
Wg Cdr KS Rao(retd),
Bangalore,
[protected]

This is to inform you I have purchased the u r prodect from a shop n Vijayawada on august 14 2016. After purchasing of bed . the border beeding automatically open . I am asking for warranty replacement . u r employ Suresh had send one person for steching the bed. His way of talking is too bad. Shaop name is sri uma furniture vijayawada patamata. His. Contact number is in attached bill . I have spended almost around 5000. Now they are trying to blame me pls try to help

My number is : [protected]

I am also facing a similar issue. We bought two mattress from a kurl-on dealer last week. I called up the customer care and he says that the offer was valid only this August!

If the offer was valid till August then why are the dealers still seller the old product with the offer?

Were you able to get any solution for your issue?

Do let me know.