Kurl-on Complaints & Reviews

One pair of mattress was purchased on 11.01.2016 from csd canteen area hq delhi vide bill no 382612. The subject mattress could not fit to my bed being longer by 3 inch since my bed size is 72x36 and hence kept beside the bed unused. Accordingly customer care approached to replace the same with requisite size. Kurl-on representative mr ashish kumar visited on 16.03.2016. Ack. Slip no 4853 refers. Till date replacement has not made in spite...

I purchased a pair of kurl-on apsara mattress. And when tried it on my bed i found out that it was 3 inch bigger in size, so i filed a complaint for replacement. The technician visited my place for health check of mattresses and assured us that they are in perfect shape and would be replaced.

I kept following up with the customer care to update on my complain number. Every time i called them, they said it would be replaced....

Kurlon has been a headache for me know. The Product has been manufactured defect, the technicial inspected the same and have submitted the documents to the Company. But the Company has not replaced the same since last 3 months, I have been repeatedly following up them but all efforts in vain.

I would like to Comment that this has been Worst Customer Service from Kurlon Company.

I would not recommend the same...

Hi, I am Deep Kumar.
I had bought Kurlon Klassic model from Haryana Handlooms, Marathahalli, Bangalore on 18th Feb 2015. In a few days, I realised the stitches had come off from one side. I made my first complaint as TN80969 on 17th March 2015. The technician came and verified the product is a damaged one and said it will be replaced. I received no further communication thereafter. After few days, when i called the customer care,...

Pune kurl on office is worst. No support from pune kurl on guys, their behaviour is like uneducated people.
Kurl-on mattress are of worst quality.
Even its customer support is worst.
Kurl on is a fake company with all fake products.
I bought one set last year and am forced to replace 2 times but the third one also failed. Do not go for kurl-on.

Please i suggest you all never buy kurl-on mattress.....

My Name is Vipin Sharma. I live in Kharadi, Pune. I bought a Kurl-on (Kurlo-Coir) mattress from a furniture shop near my home in Kharadi, Pune on March 1, 2015. The mattress had 1 year replacement warranty with it. The mattress sagged badly after using it. I registered a complaint with the company by calling on its customer care centre in January 2016. The complaint number is TN 98035. Company sent their technician to check the mattress at...

It is regretted to say that my complaint number TN/99127 registered through kurlon customer care centre is yet to be attended.It is seen from the statistics that the complaints registered was more than 100 and resolved was only three.It certainly reflects that the kurlon company does not bother about the customers grievances. and they are taken for a ride. I request the Kurlon company to attend my company immediately.
...

I purchased kurlon classic mattres on 27 jan 2016 the main defect of the product is getting heat as many times complaint to the costumer care they gave response exchange the mattres after 20 days but its over more then one month the complaint number is TA98414 After register the complaint so many times called to customer care but every time they gave response like we process the complaint it will take 10 days, 20 days like that its going...

I have purchased kurlo-on bond mattress on[protected] with a 5 years warranty but my mattres got spoiled in jan 2016 .. further i had lodged a complaint, then excutive reached on feb 02 -2016 and told us that they will provide us a new mattress within a short time period of 10 days, but till now i dint get any response .if i dont get response with in 24 hrs il directly go and file a complaint in consumer court.

thanks br...

I had bought two Kurlon Ortho mattress of size 78X36X5 on 29/8/2015 from M/s Bitan Enterprises, Contact no [protected] based at AC-381, Kolkata 700102. One of the mattresses has got deformed and inspite of repeated follow up no action is being initiated by the dealer or the manufacturer. On reporting to customer care an inspection was carried out on 16/1/16 but since then there has been no response. Mails are not being responded to and all...

I am s.R meena,
i brought a new kurl on matters being shrugged from both sides and damage. So please exchange my damage kurl on.

Mob -[protected]
adress- q.No 2941, type 2, sector 2, vfj estate jabalpur (m.P)
482009...

One out of a pair of mattress get dis shaped and "a complaint no.Tn95143" lodged with more than 8 reminder calls but no response from the customer care, every time they say that we will call u with in 24 hours, very irritating response from such a big house and very shamefull...

Despite many talks nobody looking after complaints so I dropped mails still they dont care...I am feeling like deceived.


I have called more than 5 times. Despite this mail nobody have called me until now. It seems nobody is interested over customer issues.
I have already told to your customer care department that the material used for outer cover is of worst quality or very old one (I have talked to other customers...

I have placed order to kurlon from online website. As per the website, "Thank You for your purchase at E-Kurlon! Your Order Number is : OA00041 You will receive an order confirmation email with details of your order and a link to track its progress. " There are no updates from company. Registered complaint to their call centre ticket # TN97324. No updates so far, and i am worried about delivery now. There is no order tracking...

Dear Sir, i would like you remind that as per your e-mail dated 22.08.2014 i replaced my mattress by your local dealer (Bindal Clothiers, 159-B, lower bazar, Shimla, Himachal Pradesh) under warranty. After completely following the instructions given by your company they are again sagging to much that my family getting waist pain and approaching the family doctor regularly for 5 months. I want to get substitute this product with any other...

Purchased matters- Relish Spring 6 inches King size purchased on[protected]. The quality was not as seen in the shop and they have changed two times but still the quality is very poor .It is very stiff ( less cushion effect). Now they re not responding. we have registered a complaint to Kurl on customer care and the complaint number is CN 94030 dtd 22/11/2015 and again lodged one more complaint today CN 94030 purchased from shop - OM...

I placed an order for mattress on December 12, 2015. Until now I don't know the status of my order. The response from the customer care is very poor and they are highly ignorant and undue delay even for receiving our calls....

Dears, I have purchased kurl-on mattress Legacy (78*60*5) on 3-3-14 from STYLEX MATTRESS & FURNITURES Bangalore. The mattress was not comfortable to us and requested to replace that on September 2015 (TN88750). In October they have replaced the bed and till now not provided the bill which I have paid extra amount 10700rs approximately. I have spoken with stylex mattress owner and as per him replacement bill need to provide from kurlon...

HI, We have purchased kurlon relaxwell foam mattress 6X61/2X4 on 3rd oct .from sharma furniture electronic city, bangalore. The mattress is so bad that, at times it touches the wood when we sleep on it, at locations where body weight is more. It's creating pits and falls depending on the body weight and due to which we are getting body pains. The design and quality of the mattress is so bad that we are having disturbed sleep...

I was buy "Kurl-On Mattress" from Bassein Furnishings on 08th Nov 2012. On this product there is a 5 years warranty is available. The above product is bend form middle side. I was trying to call saler but they are not resounding my calls. I have bill copy with me Kindly solve the above issue ASPS. Name: Deepak Gor Contact: [protected] Thanks, Deepak...