Kurl-on Complaints & Reviews

My Complaint no is TN916799, I have Tried approaching Kurlon on the customer care, however every time they say they had already forwarded the request to the head quarters, however i haven't received any reply from them. Almost a Month i am trying to reach out to the company but now the customer care no also come busy and my call always be on waiting and get disconnected after 15 min. My mattress is in warranty period however i am not getting the replacement/repair from the kurl-on. Please help in Regards Ankit Mittal [protected]

Respected sir/ madam. I am Dr. Tushar Panigrahi H.no. 03 nilima novratna colony jagdalpur bastar Chatisgarh. Want to let you know that I have purchased one mattress of your company from your dealear Ruchi shop main Road Jagdalpur.which my mattress got bend from the all sides also I went to the dealer and told him about the mattress and he suggest me to file the complaint on the toll free number but didnt get success to conect with your company people. after than I'm complaining again and again but I don't get any response from your company. So kindly I request you to look after this matter. Thanking you, Dr.Tushar Panigrahi mobile .[protected]

Hi I purchased my first memory foam pillow on 30 Aug 2015, when we opened the cover, it was smelling very bad.. we complained to the store and store keeper asked to register a complaint with Kurlon and the pillow will be replaces within 2 days. i have complained on 10 Sep 15 complaint No. TN90270. its been 20 days, nobody called back or taken any action. really bad company and poor customer service.

I bought two kurlon mattresses n among the two one is a bad quality degraded matress. Its not been a month since i bought these matresses and the matress is getting sacked I tried calling the customer care n got a complaint number as well but no action as been taken till date Infact the customer care have stopped responding now Worst compny kurlon n even d worst services

Hello everyone, I have bought a Kurlon mattress few months i.e on 02/04/15 which comes under warranty. I have registered a compalint through E-Mail on 21/07/15 to ([protected]@kurlon.com) and got response from one of Executive from ([protected]@kurlon.org) and I got my complaint ID TN88538 on 13/08/15. From that day I never got any response after repeated request. Moving forward If any one can help please let me know and I won't prefer this company again because After Sale service is very much important which Kurlon is not at its best. Best Regards, A.Suresh [protected]@gmail.com

I had purchased one double bed spring matters from pradise foam Traders Mangolpuri Delhi on dated 16/11/2014 vide bill no. 2373 but unfortunately some area in the middle part of the matters has been sagged. I complaint about it on 13/08/2015 through a call to customer care but yet there's no active respond from them many time talked to the executive and always get a single response sending your complaint to next level kurlone is wrost company i have ever seen They just make fool of customer my complaint no. is TN-88657 Dt. 13/08/2015 Regards Bhushan Goel Rohini New Delhi-110085 [protected]

I had purchased 2 mattresses from Sikanderpur, Gurgaon Haryana on 3.8.15 and the mattresses were delievered on 5th August. They were shorter by 2"when we opened the plastic cover after one week. We have made many complaints but nothing has been done so far. My complaint no.is 89121. When we were purchasing mattresses we were fully assured that they are under warranty and nothing to worry. But after so many complaints to Customer care so many time nothing has been done. Never going to recommend kurl on to any body. Renu [protected]

I registered complaint for kurlobond matress for deformation. Tn 88729 on 16th aug. The person told me that someone will call me asap. now more than 15 days are over no one has attended to my complaint. Please dont buy kurl on mattres as they are not good quality and on top of that no one will hear to your complaint.

This is kamal kumar, purchased a kurlon mettress in 2012 with 5 year warranty, after completion of 2 year stiches being opened automatically day by day, I called to customer care before 6 months and last month kurlon person visited at place and he told it is completely damaged, so he suggested me to take new one and for warranty he can arranged 10% discount on new one, I requested to repair the existing one, but he refused to do so.

As already made the complaint for the mattress but till now no one has come to change it. It has been one month when complaint was made but no action was taken till now. Mattress are really causing problem, we are unable to sleep. Many times talked to the executive and always get single response sending your complaint to next level on high priority. But still nothing happened. They dnt understand the meaning of high priority. Kurlon is the worst company I have ever seen. They just make fool of customers. Never buy KurlOn product. Again saying do change mattress otherwise i need to take some legal action against you. Complaint number: 86346.

Dear sir My Bill No.531116 Dated 07.02.2015 retail store is Saravana Stores, Chennai 600017 Due to bad quality of materials, the bed is found some natural damages within 5 months usage. the mattress is tearing and not in use, so pl send ur technician for inspecting and kindly be replaced with good materials. G VIJAYAKUMAR CHENNAI [protected]

Dear Sumathi, It is almost a month now and repeated reminders, but still no satisfactory reply from your end... Half of the time you are on leave and the other staff at your office is absolutely callous and ignorant to respond. I want a reply today for my query or else give me your nodal officer's number so that the query can be escalated. I am mentioning upfront that for the poor quality mattresses sent by your company, my wife has suffered from a severe back problem for which she is undergoing treatment at Bethany hospital... If the query is not responded I will be forced to pull you all to a consumer court. It is absolutely unprofessional on part of a company like Kurlon to have such an unresponsive attitude. Waiting for an urgent solution. Kamal Sent from my iPhone On 09-Jul-2015, at 17:20, "Sumathi Benjamen" wrote: Dear Mr. Kamal Gandhi, Please accept our sincere apologies for the inconvenience caused. I have examined all the relevant documents of your previous complaint, and found that the mattress delivered to you in the month of May 2015 as a replacement was over size by 1inch. We are indenting fresh mattress for the replacement with size as a 74*34.5*4 as per your cot size. We Assure you to deliver the same at the earliest. Regards, Sumathi -----Original Message----- From: Kamal Gandhi [mailto:[protected]@rediffmail.com] Sent: Thursday, July 09, 2015 12:43 PM To: [protected]@kurlon.org Subject: Mattress issue Dear Mam, As discussed pl find below the complaint copy of the issue. It is a repeated complaint and usually the response is very casual. Would want an urgent intervention and solution to the problem.

I had purchased a kurlon Artho matters 72x72x4 on 5.8.12 with 3 yrs warranty sale invoice s.no.47 frm Mahajan foam agency kachari chauraha jhokhan bagh Jhansi 284001(UP)but unfortunately some areas in the middle part of the bothside bed hasbeen sagged/damage due to this I started a back pain so I requested to replace.I complaint on 21.3.15, T.No.81212 and several time I remind but no response. My mob no [protected]..add.P.K.Syal 67/1 Anand Bhawan, surya Puram awas vikas Jhansi-284003.

Issue was reported in a week of purchase. Person came for inspection and confirmed the product to be defective. Since then, I have made innumerable calls and everytime, I was assured that I will receive a call which has never happened. Complaint Number: TN80969 Date of Purchase: 18/02/2015

I had purchased a Kurlon mattress for 42000/- in March. The mattress is little oversized and we have have been trying to contact customer care people to help resolve the issue. its been almost a month the lazy bum customer care folks don't move, doesn't bother to reply. Customer care attendants have no manners as to how to talk to customers. Our issue has not been resolved at all till now. The zonal office doesn't bother to respond to client queries. We have to keep calling them. Horrible horrible and most horrible experience on customer service front.

I had bought a pair of Kurlon's fombed Mattress on 9thJune2015, after few(ie 4 to 5 days) days one of the mattress or sagged from mid.I complaint about it on through a call to customer care but yet there's no active respond from them .My mob no are [protected] and [protected]. Waiting for any relevant action.Utkarsh Bajpai

I bought the Kul-on bed 77x72x4 on 03/05/2013 from Kasaragod Nalpad furniture. Now bed become down at body area and bottom torn cloth and visible coir .The bed name is Furno bed and I didn't found guarantee card but one sticker showing "selected Superbrand India2009-10 consumer validated. Pls let know how many years of guarantee available .Please reply soon

I had purchased kurlon mattres from Bhartham stores, No .35, velachery main Road, East Tambaram. Name.N.Shakthivelu, 11/2. East Tambaram. chennai 600059. Date of purchase.17.03.2015. Rs.3996/- size and variety of mattres.72x36, FIRMWICH. Mattres serial no and Mfg date.[protected].27.02.2015.kindly do needful. Thanking you. yours shakthivelu

I had purchased one double bed ortho bed from M/S RENU STORES, JAIL ROAD CUTTACK on 12 march 2013 bearing the Retail Invoice No-8046 but unfortunately some areas in the middle part of the bed has been sagged/ damaged.Due to this I suffer from back pain. So I request you to replace the same at your earliest. Parsuram Jethy.[protected] .Mansingh patna. Near Jagannath Temple .Cuttack.Odisha-753008

I BOUGHT TWO MATRESS 1-----5"5 AND 2-----6"6 ON 22/2/2014 BOTH WORKED WELL BUT NOW ONEWHICH IS 6"6 IN THE EDGES THORNS ARE COMING OUT AND IN THE MIDDLE NOTS ARE COMING CANT SLEEP PROPERLY AND[protected]WHICH ONE IS 5"5 IT HAS BECOME SLOPING ON ONE SIDE SO IT IS VERY DIFFICUILT TO SLEEP FOR SENIOR CITIZEN TO SLEEP BECAUSE HE IS A HEART PATIENT . SO PLS DO THE NEEDFUL TO SLOVE MY PROBLEM . THANKING U SIR FOR DOING NEEDFUL PLS MSG SOON