Submit a Complaint
Claimed

Kurl-on Complaints & Reviews

www.kurlon.com
1
Updated: Feb 25, 2024
Complaints 663
Resolved
70
Unresolved
593
So far, so good. Kurl-on is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kurl-on will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Kurl-on

Having problems with Kurl-on?

File a complaint and get it resolved by Kurl-on customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Furniture
Kurl-on

Kurl-on reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pillu1212
May 22, 2021
Report
Copy

Address: Vaishali vihar Sai Nagar Amravati Maharashtra pin 444607

Mattress sangil damage
Kurl-on customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    Chandrakanta Rathore
    May 17, 2021
    Report
    Copy

    I have bought a Kurl mattress from Delhi retailer. Immediately after buying we saw change in teh shape of mattress . We are trying to reach the retailer but he has closed the shop and didn't pick up the phone. For a mattress worth 17 thousands rupees, the company should be responsible for quality. We are totally disappointed from the service
    Kurl-on customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mravi68
      May 17, 2021
      Report
      Copy

      Address: 122/735 FLAT NO 202 ANAND LAXMI APARTMENT SHASTRI NAGAR

      We purchased a new Kurlon Mattress as per bill of Jiwan Ram Industries 110/177 R K NAGAR KANPUR ON 06.12.2020 copy of bill enclosed for your ready reference. With in few months the One of the Mattress has bended and De Structure, where as I was informed that the same will never Deshaped and bend or de structure . You are requested to kindly look into the matter and resolve the issue,
      Kurl-on customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vijay Padamatinti
        May 15, 2021
        Report
        Copy

        Address: City: Chennoor, Dist : Mancherial: Land Mark: back side new bus stand

        Dear Team,

        product from Kurl on we believed and purchased the same but unfortunately product is not up to the mark with quality, when we lie down or sit on the bed its going in.
        Kurl-on customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Santoshkantabad
          May 12, 2021
          Report
          Copy

          Address: AT/PO- KANTABAD, PS- CHANDAKA, CITY-- BHUBANESWAR

          Dear Customer service Manager
          With due respect, beg to state that my 2 Ortho mattress are dammege within only using 9 months. I'm surprised and not believe . Please Kate necessary steps for replacement as quick as possible.
          SANTOSH KUMAR SAHOO
          AT/PO- KANTABADA
          PS- CHANDAKA
          CITY- BHUBANESWAR
          Kurl-on customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            A.Chaliha
            May 10, 2021
            Report
            Copy

            I had bought a Kurlon Mattress- Ortho magic in August 2020 from Guwahati, Assam.
            The product has a warranty of 7 years.
            The product was bought from M/s G.P.Enterprise, RGB Road, Guwahati vide invoice no GPE/G/209 dated 20.8.2020.

            After about 4months o[censored]se, the mattress has become sunken / depressed in the middle and is causing much discomfort.
            I am attaching pictures of the mattress. It may please be noted that the sunken part is not visible properly in the photos.

            As the product has become defective after using for only 4 months, I took up the matter with the Co and requested for a refund. The company asked for details to file complaint and same was sent on 30.3.2021. But there is no response after that.

            I request that Kurlon may be asked to refund me the amount of Rs 21, 000/
            Kurl-on customer support has been notified about the posted complaint.
            View replies
            I was informed vide SMS that my complaint was rejected as sagging measurement was not given. I took advice from Customer complaint of Kurlon on how to give measurement. Thereafter, sagging measurement was given on 19.5.2021. The sagging measurement was 1.90 inches. Till date there is no response from the Company.
            Reply
            Helpful
            1 other people found this review helpful
            1 found this helpful
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              Gunja Baranwal
              May 6, 2021
              Report
              Copy

              This is regrading the complaint number 2803904.
              Order Id: OD[protected]
              Invoice No: FAAPS[protected]
              Order Date:[protected]
              I had ordered Kurlon Rutile 5 inch King Coir Mattress 75 inch from Flipkart. The mattress started sagging within 10 days. When contacted with Flipkart, they said that the mattress cant be replaced. Later When I contacted Kurl-On they asked me to send the photos of mattress via watsapp number. [protected]. I had sent them the photos on 9th April. It is 22nd April and still I didnot get any response from them either on wats app or phone or mail.

              I am getting back pain due to sagging of mattress. Please address the issue ASAP.

              When I was trying to upload the pictures The page was not letting me upload.

              A disappointed customer.
              Kurl-on customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                I
                Imransyed_
                Apr 24, 2021
                Report
                Copy

                Address: 1/2 4th main cross matadahalli Rt nagar

                I have registered a complaint 30days ago but till now there is no response from the company which is very disappointing my matress has diged inside which is very worst quality from kurl on I need this to be replaced or refund
                Kurl-on customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  S Maqbool ahmed
                  Apr 22, 2021
                  Report
                  Copy

                  Already I have booked complaint against mattresses of Kurlon.
                  But till date my problem has not been resolved nor addressed by your company.
                  Pl look in to the matter.
                  Kurl-on customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gunja Baranwal
                    Apr 22, 2021
                    Report
                    Copy

                    This is regrading the complaint number 2803904.
                    Order Id: OD[protected]
                    Invoice No: FAAPS[protected]
                    Order Date:[protected]
                    I had ordered Kurlon Rutile 5 inch King Coir Mattress 75 inch from Flipkart. The mattress started sagging within 10 days. When contacted with Flipkart, they said that the mattress cant be replaced. Later When I contacted Kurl-On they asked me to send the photos of mattress via watsapp number. [protected]. I had sent them the photos on 9th April. It is 22nd April and still I didnot get any response from them either on wats app or phone or mail.

                    I am getting back pain due to sagging of mattress. Please address the issue ASAP.

                    When I was trying to upload the pictures The page was not letting me upload.

                    A disappointed customer.
                    Kurl-on customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      Joey 801
                      Apr 21, 2021
                      Report
                      Copy

                      Address: Flat 208 Sai Priya homes, NRI Srinivas nagar colony, beeramguda- 502032

                      I raised complaint stating that bed going way to inside while sleeping which giving us body and neck pains. I dislocated my right hand while waking up from bed. When I submitted the documents they saying the bed should go 1.5 inch deep. Problem is when we sleep bed is going so deep my neck is raising and my lower body going inside with the bed. My family suffering alot. Please repair or replace it.
                      Kurl-on customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rohail Reyaz
                        Apr 20, 2021
                        Report
                        Copy

                        Address: Gaberpora Pulwama jammu and kashmir

                        My mattress got depressed at the middle.
                        Kindly do the needful in my favour
                        Thanks
                        Kurl-on customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          U
                          upendra chandrapur
                          Apr 20, 2021
                          Report
                          Copy

                          Address: Upendra House, bangali chouk, near Adarsh petrop pump, chandrapur 442401

                          Dear Sir,
                          Continues I am trying to call on customer care number but not getting response, so please register my mattress complaint and replace the mattress.
                          Because from last 8-9 months facing problem due to mattress, something is in mattress hard like stone which is highly irritated to back even damage spine thats why i am not keeps in use. so please replace on priority .
                          Kurl-on customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            skm1642021
                            Apr 16, 2021
                            Report
                            Copy

                            Address: jalandhar,punjab

                            Mattress is buried
                            Kurl-on customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              S Maqbool ahmed
                              Apr 16, 2021
                              Report
                              Copy

                              Address: Tolichowki, Hyderabad

                              Sir
                              I have purchased kurlon legend mattresses fromNava durga enterprises, tolichowki, Hyderabad on01/02/2021. Size is 78X36X5 ordered and supplied by the above shop owner. Now the entire bed stitches opened .
                              I request you to do needful.
                              As I have faith on your products.
                              Kurl-on customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kallol Sinharay
                                Apr 12, 2021
                                Report
                                Copy

                                Address: CLUBTOWN Heights,14 B T ROAD,BLOCK-3,FLAT-7D

                                The mattress is in horrible condition within
                                Kurl-on customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rupesh1975
                                  Apr 11, 2021
                                  Report
                                  Copy

                                  Address: C-181 Jawahar Park Devli Road Khhanpur New Delhi-110062

                                  The product was bought from Gupta Steel And Furniture on 31st January 2021 with a trust of 10 years warranty from the manufacturer. The product has now been fobbed and is not up to the quality expected. Please look into this matter as soon as possible.
                                  Kurl-on customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    9
                                    9311306083
                                    Apr 6, 2021
                                    Report
                                    Copy

                                    Address: Najafgarh

                                    We have purchased kurl on bonded foam mattress from najafgarh dealer. They have been damaged in middle after 3 months
                                    Please it is a request to company that please make some solution or give us credit note so that we can buy some other good brand.
                                    Kurl-on customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      TrivediShobhit
                                      Apr 6, 2021
                                      Report
                                      Copy

                                      Address: 3rd floor, north block, manipal centre,47 Dickenson Road, Bangalore-560042

                                      Kurl-On Team,

                                      I wish to complain against a pair of Kurl-On (Model_Fresh Mattress - 72x36x4.5"). I had purchased this from Jiwan Ram Industries, 110/17, R.K Nagar Kanpur- 208012 dated 03.05.2019 with reference P.O No. JR/101

                                      I am complaining this because said mattress are completely deshaped from the middle and its really very uncomfortable to sleep over it, even we are facing challenges to get a good sleep with lots of back pain. To resolve this problem I would like you to please ask your representative to visit our place if required and after investigation or arrange an urgent replacement.

                                      I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 working days.

                                      Regards-

                                      Shobhit Trivedi
                                      14/1 civil lines, 4/1 NVM Banglow, 1st Crossing Gwaltoli, Near Hotel Deep Mayur
                                      Kanpur-208001, Uttar Pradesh

                                      Mob:[protected]
                                      Kurl-on customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pavan Sri Harsha Manepalli
                                        Apr 4, 2021
                                        Report
                                        Copy

                                        Address: House no 6-183,plot no 69,Sri lalitha nagar colony,jillelaguda, Hyderabad,500097

                                        We brought magnum Matt 75*60*6 inch from Anu furnitures, chintalkunta, LB nagar, Hyderabad.

                                        Gap was formed in the middle portion of the bed causing back pain while sleeping, request to address the issue immediately.

                                        Attached is the bill for your reference.

                                        Regards,
                                        L ramesh gupta,
                                        [protected]
                                        Kurl-on customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Redstone Tiles
                                          1.7
                                          (3)
                                          Zefo
                                          1
                                          (150)
                                          Nitraa Furnitures
                                          2.2
                                          (14)