Kutchina / Bajoria Appliances Complaints & Reviews

Subject: Re: LED lamps not working- waiting for ur reply please
From: "ASHOK KUMAR"<[protected]@rediffmail.com> Sat, 13 Jul '13 1:15p
To: "Customer care "<[protected]@kutchina.com>
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Dear Sir;

I wish to bring the following into your notice.
Today a service engineer visited my home to mantle the LED LAMP which was removed and carried by the previous engineer.The LED LAMP he brought was not new but the used one(I dont mind for it ). After fixing the lamp he switched it on. I was standing at the door of the kitchen as the Chimney is fixed just beside the door. After switching the lamp on he asked me is it lighting - I noticed that the light is coming from both side's lamp I said yes.I had full trust and belief that the work shall be done ethically.About 10 minutes after the engineer left, my wife asked me to show that the lamp is OK or not? then I switched on the lamp and notice from behind the chimney that out of the 9 LEDs in one of the LAMP, 3 LEDs are not working.I felt insulted and my belief and trust on the company and the person who is really involved in handling matter is spoiled.Please don't do such things on the pretext of handling and complains. May I deserve to know that in spite of several request why the defective LAMP was replaced by the defective LAMP?
The casual approach of the company/ service/ maintenance department has commpelled me to inform the matter to consumer complain forum.

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: Customer care <[protected]@kutchina.com>
Sent: Wed, 10 Jul 2013 18:31:08
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
We forwarded your mail to the concern department , so the the matter would be solved as early as possible.

With Regards
Customer Care Dept.

----- Forwarded Message -----
From: ASHOK KUMAR <[protected]@rediffmail.com>
To: Customer care <[protected]@kutchina.com>
Sent: Wednesday, 10 July 2013 6:19 PM
Subject: Re: LED lamps not working- waiting for ur reply please

Dear Sir ,
today one service engineer, visited my residence with a set of bulb which does not fit in the chimney, he carried away with him the pair of the defective led lamp and assured me to replace it as soon as possible latest by the next week.
This is the development till date.
Regards
Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: Customer care <[protected]@kutchina.com>
Sent: Wed, 10 Jul 2013 13:11:28
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
We are really very sorry for the delay in completion of your work, we will do the needful as early as possible.

With Regards
Customer Care Dept.

----- Forwarded Message -----
From: ASHOK KUMAR <[protected]@rediffmail.com>
To: Customer care <[protected]@kutchina.com>
Sent: Tuesday, 9 July 2013 7:17 PM
Subject: Re: LED lamps not working- waiting for ur reply please

Dear officer ,
i am still waiting for the action to taken.

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: "ASHOK KUMAR"<[protected]@rediffmail.com>
Sent: Wed, 03 Jul 2013 19:42:48
To: "Customer care "<[protected]@kutchina.com>
Subject: Re: LED lamps not working- waiting for ur reply please
Dear Sir;

Thanks for your reply.

As mentioned in your reply - "We are looking into this matter, by end of this week your complain will be solved." is not the reply of what has been inquired?

Please mention specifically whether the LED Lamps are to be replaced on payment basis or is covered in warranty?

Thanking you.




Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: Customer care <[protected]@kutchina.com>
Sent: Wed, 03 Jul 2013 14:51:59
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
We are looking into this matter, by end of this week your complain will be solved.


With Regards
Customer Care Dept.


From: "ASHOK KUMAR" <[protected]@rediffmail.com>
Sent: Mon, 01 Jul 2013 19:32:02
To: "kutchina " <[protected]@rediffmail.com>
Cc: "amcservice " <[protected]@kutchina.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
Please refer to my previous mail.
I am waiting for your reply please.

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: "ASHOK KUMAR"<[protected]@rediffmail.com>
Sent: Fri, 28 Jun 2013 18:18:37
To: "[protected]@rediffmail.com"<[protected]@rediffmail.com>,"[...⇄
Subject: LED lamps not working
Dear sir;
I purchased KUTCHINA SMARTEK on 13/08/2012 from Unique Services 20/A, South Purbanchal Hospital Road, Kolkata 700078

The Machine Code : C[protected] SMARTEC.

Since last one and half month the LED lamps are not working. I lodges a complain over service center contact no.[protected].The complain no. is 1075.I am sorry to say that it took many day to do any thing worth to resolve the problem. Lastly the day before yesterday I was informed by the service center that the LED lamp shall be replaced on payment basis , it is not covered in warranty.

I have WARRANTY CUM SERVICE BOOK with me and read it thouroughly but no where find that LED lamp is not covered under warranty.
You are requested to let me know on which page/para it is mentioned that the LED lamps are not covered under warranty.

Expecting a prompt reply/ action.

Thanking you

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019
Residence: 87/ 2 Biplabi Ullas Kar Datta Road,
Baghajatin, Kolkata:700086
(Opposite Anandmela Sporting Club)
West Bengal
R:[protected]
M:[protected]

My name is shreyashi chowdhury, i am a teacher. I have purchased a Kutchina chimney on the month of oct-2012 from khosla electronics behala branch. I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty to serve the product at the free of cost during its warranty...

I had purchased a kutchina vogue chimney last year. And I got very irregular service to that. Every time I had to call the sales person and still it was very uncertain if the servicing will be done or not. Now after the end of the warranty period of my chimney, the sales person came and requested us to go for a contract with them for servicing. We were horrified for our previous experience regarding servicing. but to our surprise, we got a call from the office informing us about the service. And after 4 days the service man came and did the servicing of our chimney.

My name is Disha Mitra, i am a house wife. I have purchased a Kutchina chimney (model: Vogue, on 14.07.2012 from your Midnapore Branch (Kshudiram Nagar, K.D. College of Commerce,2nd Lane, Midnapore-721101). I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty to serve the product at the free of cost during its warranty period. Why I have to request your Service Engineer again and again for free service.

RESPECTED SIR MADAM
MY NAME IS DVAIPAYAN BASU THAKUR WITH ID NUMBER 10705711 HAD MADE SEVERAL CALLS TO THE KUTCHINA COMPANY IN REGARDS TO THE COVERAGE OF THE HOLE THROUGH WHICH THE THE OUT LET PIPE WAS EXERTED AND I HAD REPEATEDLY TOLD THE CUSTOMER CARE DEPARTMENT THAT TO KINDLY SEND SOME ONE TO COVER THE HOLE WITH THE HELP OF THE PLYWOOD AND I WOULD BARE ALL THE EXPENSES REGARDS TO THAT . THIS COMPLAIN WAS LAUNCHED IN THE COMPANY WITHIN THE STARTING OF THE MONTH OF MARCH 2013 BUT THEY HAVEN'T TAKEN ANY ACTION REGARDS TO THAT IN STEAD I HAD TO MAKE SEVERAL CALL IN ORDER TO MOVE AHEAD WITH THE PROCEDURE BUT NO USE ONLY THEY ARE GIVING FALSE PROMISE THAT THE JOB WOULD BE DONE BUT NOTHING TILL NOW... INSTEAD THEY HAVE GIVEN ME A DOCKET NUMBER :[protected] .. BUT I AM NOT SATISFIED WITH THEIR SERVICE SINCE NO ONE IS TAKING ANY INTEREST REGARD TO THAT . I EVEN CALLED THE SALE PEOPLE TO DO THE JOB BUT NO ONE CAME TILL TODAY . SO IF AT ALL SOMETHING CAN BE DONE THAT WOULD BE APPRECIATED .

THANKING YOU
YOURS SINCERELY
26-03-13 DVAIPAYAN BASU THAKUR
[protected] ( MOBILE NUMBER )

i am purchased one Kutchina Chimney on 10/3/2012 from Spark Inovations after that i received 3 free services instead of 4 free services from their side.

i now inform you that i have given one cheque vide no.274644 drawn on Allahabad Bank, Lake Gardens Branch of Rs.2300/- dated 2.1.2013 to Spark Inovations against AMC (Annual Maintenance Charges) to their Service Manager Rezaul Mollah ([protected]) but till date i have not received my one free service & AMC Services.

Please look into the matter as early as possible.

Regards,
Tanusree Banerjee
[protected] / [protected]

I bought a kutchina ARC machine last month, and they installed it at my kitchen. But within 3 days I realized the machine was not fitted properly. And it seems to break down on my oven; I was scared as me and my daughter both cook there. I called at kutchina office and told them to come at an emergency basis. Thanks to the team kutchina, they came within 24 hours as on priority basis and installed the chimney properly. Thanks for solving my problem.

I bought a Kutchina Vogue Chimney from CNRC Associates, Jadavpur in the year 2009. It was all fine until Sept, 2012- when suddenly it started giving electric shocks while turning on. I called Kutchina Customer care, and within 24 hrs, their technician arrived on promised time, and provided impeccable service. Way to go!

AFTER SALES SERVICES

I HAVE PURCHASED ONE AUTO CLEAN KUTCHINA CHIMNEY(VOGUE) FOR OUR DOMESTIC USE, AND AS PER THE SALES CLAUSES I HAVE NOT YET GOT ANY AFTER SALES SERVICES.

KINDLY LOOK AFTER THE MATTER AS SO MANY PROMISES MADE BY YOUR SALESMAN AT THE TIME OF PURCHASE.

PURCHASE DATE : 08 APRIL 2012
INVOICE NO :1423
CUSTOMER CODE NO : 1085
MACHINE CODE NO : C[protected]

IN THE NAME OF - SUMIT KONAR
ADDRESS : FR 14/14
1ST AVENUE
ULHAS
PO-JOTRAM
BURDWAN
PIN-713101

Inspite of several phone calls to attend our machine and provide after sales service no one is attending to the problem for almost a month now. On telepohone the company people have misbehaved with my wife Mrs Parama Bose.

Hi,

Myself Miss Sudeshna Mazumdar, resident of 51/A, Kailash Banerjee Lane, Bally-Howrah has booked a kitchen chimney on 07.06.2012 from your authorized dealer "Reliable Services", address - 55/1, Hriday Krishna Banerjee Lane, Howrah - 711201 by paying Rs. 2000/initially to one of your sales representative Mr. Rohan Biswas - +91 [protected]. After booking the kitchen chimney, Mr. Biswas started to convince me for the modular kitchen set up and he introduced Mr. Palash Bhattacharya - +91 [protected] as his senior and started to visit my house with him frequently.

After few request from both of them, I got convinced for the modular kitchen set up and the entire set-up has been finalized at INR. 45,000/ along with the chimney.

Next, on 04.07.2012, I paid INR. 10,000/ as the 1st installment to Mr. Palash Bhattacharya by cash and I have both the bill with me... which I am gonna forward to you (scanned copy) within tomorrow itself.

Now, I paid total Rs.12,000/ already. Again, Mr.Palash was started forcing me to pay him Rs. 20,000/ more to start up their job. Then, I request him to install my kitchen chimney as off now, as I have already paid Rs. 12,000/ and told him that I am not thinking about the modular kitchen set up right now as I think at present it would be nothing but a burden for me financially and requested him to install my chimney only as off now. Then Mr. Palash told me, in that case, I have to pay Rs.990/more to him as the chimney will cost total Rs. 12,990/. I told him "No problem" and repeatedly request him to install my chimney asap. This is almost before 4 weeks. After that, almost everyday I used to call up Mr.Palash and Mr. Rohan but now none of them is receiving my call. Some guy, named Mr. "Biswajit" is receiving the no. of Mr. Rohan now and behaving quite rudely and almost threatening me to not give any call over that no. I am repeatedly requesting him to provide me the current contact no. of Mr. Rohan or provide me some contacts of any seniors; but he is not at all cooperating me and behaving as if I am disturbing him by knocking him up !!!

The situation of Mr. Palash is more mistrustful... 1st of all, he is not at all receiving my call, sometimes he handing over his phone to some other person, like Mr. Sukumar and that Mr. Sukumar is saying that, "Madam, I am taking care of the chimney set up and will be sending someone to your place of tomorrow"... but that tomorrow is never coming since past almost 1 month.

Everyday am calling Mr. Palash, Mr. Rohan, Mr. Sukumar ( +91 [protected]) and no one is picking up my phone now.

Please tell me, what will I do ??? I have already paid Rs. 12,000/ to those guys, and I will forward you the bills asap.

I am fed-up now... I was almost going to launch FIR against them at Bally police station and Concumer forum, W.B today but suddenly I thought before taking any such step, once I should inform the head office; and yesterday I have informed them through their provided e-mail ids - [protected]@kutchina.com and [protected]@kutchina.com with the scanned copy of the bills.I still believe that an organization like "Kutchina" can not practice this kind of fraud business, I am sure it is entirely from that dealer point.

I still trust "Kutchina" as a would be customer and please do not let my faith dye. Please do something against these frauds. They are cheating people using your brand name randomly.I am knocking your door; as I am fed-up with these guys now. Please give me the justice.

Looking forward for your earliest action.

Thanking you,
With regards,
Sudeshna Mazumdar.
+91 [protected].

Dear Sir/Madam,

I want to inform you that, I had a local made chimney 6 years old.
11th of August at morning a person has came to me and ask we are using chimney or not? He told me they (Kutchina) have exchange offer. I had agree agree with exchange offer. At afternoon Mr. Soumitra from Bajoria Appliances Pvt. Ltd. (mobile No. [protected]) came to me and suggested to take MODEL - KUTCHINA SLEEK rate is Rs. 13500/- after exchange I have to pay Rs.11000.00 deal finalised given him 4 cheques (Rs. 4400+2200+2200+2200). and it installed on 12th of August, 2012. In the mean time I have searched your website and other sites and called them for purchase the same model. they said the price is Rs.11290/-

Can you tell me whey that guy cheat me like a local companey? What is the remidy to rectify them?

Regards,
Madhumita Saha
[protected]

This is to inform you that I placed an order for Modular Kitchen on 30/04/2012 having order no. E/ 008. The Sales Executive of your company Mr. Somnath Mondal is dealing with us. He has committed to us that the job will be finished within 3 days from the date of order. But he did not complete it. Then he apologised and asked for another 12 days to complete the job. But he did not keep his word and did not finish the job on 15/05/12.

Now, this is to let you know, there is an urgency to complete the kitchen as we wanted to shift to our new home on 1st June, 2012 and we invited the guests. There is also a marriage ceremony of my son, which had to be postponed due to the negligence of your staff and your company. This is a serious issue of harassment and prestige and loss of our valuable time, money and peace of mind.

However, even on 15/05/12 he did not complete his job. After that he has given us dates after dates more than twenty times, But, as usual, he failed to complete the job each and every time. He never comes on the date and time as scheduled previously and whenever we try to call them, they just simply switch off the mobiles. Sometimes, he comes to work at 10 p.m at night. And it seems that his intention was not right and this is also a safety and security issues. He sometimes comes with strange people whose appearance are not at all social. Since the very beginning, they are harassing me and my family repeatedly on several occasions with fake hopes, and hampering our valuable time which tends to business loss and loss of money.

This is to bring your attention, that a company like KUTCHINA has a franchisee / Distributor like C & RC Associate who are having employees like Somnath Mondal ([protected]) and Avijit Mondal ([protected]). These people always lie, behave like cheater, and they never have an intention to work at site. We are your customer and we see your employees at site, how they work, behave, and deal with the customer. These people never left a good impression, rather spoiled our good moments several times which are priceless.

Previously, we already complained to you, but we did not find any solution and any change from your side. It seems that your company and your all staffs believe in harrasing your customers and wasting their valuable time and money.

Therefore, we have no options left, other than going to court of Law to get the compensation and justice for the loss of our valuable time, money, prestige and peace of mind.

Lastly, Yesterday on 27/06/2012, we made complaint to Sonarpur P.S. against your company and the employees.

This is for your kind information and necessary actions.


Thanking You


Sheikh Sultan
701, Vivekananda Rd, Baikunthapur
Sonarpur, Kolkata – 700149
Mobile - [protected]

I had purchased one Kutchina Vouge Chimeny on July 2011. At the time of purchase we were not told by the franchisee holder of Konnagar ( Manasatala, just behind Netaji Statue, Criper Road) that we have to take on call free service and the same will not be provide without any call. At the time of first servicing he had shown me that the same was written on the booklet.At that point of time we had no choice but to accept the same. After that we had forget to call them at the time of second servicing which was due on March'2012 due to our busy schedule as me and my wife both are engaged in service. In the month of April when we had called them they have advised us that as the time of second servicing has already over so we can opt for the third servicing which will be due in next July. We had agreed to that and book a call for the servicing and also informed them that we will be only available on sunday of saturday evening. They have agreed and noted our call. Unfortunately after that till date we are receiving only calls from the different offices where one office does not know about the communication of another and asking us that have we received the service or not and every time they have advised us to book a new complaint for servicing which we do not get till date.

Finally, today when Mr. Dilip das from Konnagar Service Center has communicated us the same thing once again we have communicated him that we have not received the service till date. After that he has abused very irately saying "what are you talking rubbish ( In bengali apni ki ultopalta kotha bolchhen)" and disconnected the line.

We have lodged 2 complaints in the prescribed mail id of Kutchina which were also unresponded. In view of the above we would like draw the matter under the adjudication for the mental harrasment.

Regards,

Dibyatanu Chatterjee
132/G S C Chatterjee Street, Konnagar
Hooghly - 712235
Contact : [protected]/ [protected]

Dear Sir/Madam,

With due respect, I beg to draw your kind attention to the fact that, on 9TH September, 2011, a written contract has been signed with SRIRAM’S APPLIANCES, Authorized Distributor of KUTCHINA [Bankimpally, Behind Oriental Bank of Commerce, Mdhyamgram, Kolkata – 700129. Phone no.[protected], [protected], [protected]] to renovate my kitchen.

But, I am very much disappointed because the services they have provided so far were unsatisfactory & unfinished too. As promised by their respective person, the entire work supposed to be finished by 19th October, 2011. This caused a significant inconvenience and financial loss.
This is in breach of our contract as laid down by the law.

To resolve the problem I require you to take the necessary action whilst reserving my right to claim against you.

I look forward to hearing from you and to a resolution of this problem. I will wait for your reply before arranging for the matter to be corrected by a third party at your cost or seeking help from consumer group or others’

Yours sincerely,

Anjan Sen

2B, Bharati Abasan, 38/4 K.B.Sarani,
Kolkata 700080, West Bengal, India
Mobile [protected]

In the present arrangement any service man comes , cleans the chimney and takes money. The dealer has not dealing the service matter properly.The service charge is Rs. 500/- which is more than the service charge of a car. The work involve is only for one hour. The chimney is spoiling all the wall of kitchen. What is the use of purchasing such chimney ?. Chimney cleaning has become monopoly business ,the dealer is not selling any parts and insist on servicing from a lay man without any identity card.

Please do not buy Kutchina chimney. They are putting all money into advertising but their product quality and after sales service is worst in the country. They are selling Chinese products at extremely high prices. I bought a chimney from them in the month of feb this year. But the model (Stanza) is making lots of noise. Even their service technician agreed that it is a Chinese product and that I should get it replaced with some other brand. I cannot believe I wasted 18,000 for this disgusting product only to come to know that I have paid more than the MRP. Their customer service is also worst in the industry. I have filled their online form for thousand times and must have called their office more than thousand times, but no response. I am fed up of them and am writing today to let everyone else know that Please Please Please do not buy products from such fraud companies.

Dear Sir,

This company has cheated me by promising me that the chimney will auto-metically clean itself.

Model name: Stanza

It is worst quality product. The coil is getting burned after using for even 2 mins. Lots of calls made to the distributor and even to the Company is not answered. They are playing games with innocent people. My wife did not check the MRP before buying. They charged me 2000 rupees extra. Please tell me what to do. Now no one is taking responsibility. 5 months have passed and I cannot use the chimney.

I have purchased Kutchina's Stanza model on 10/02/2011 and since the day of purchase I have been sorry about my decision. The sales man told me that it was a 3rd generation technology and that it cleans oil automatically. But since the very first day the chimney has been making awkward sounds, on complaining the service man came and tried to convince us that it is normal for a chimney to make such noise, but the condition kept getting worse. Since last month oil is dripping on the gas oven and sometimes in our food. We have finally thrown it away and bought Shakers chimney after seeing their ad in newspapers. Now finally we have peace of mind.

Please do not buy Kutchina chimeny, they have very poor quality and worst after sales service. The office people speak to customers in very rough manner. i think the government should take steps against such dubious companies.

I bought the following items for my new flat from M/S Lifeline Appliances, 140/4 James Long Sarani, Kolkata 700008
1) Kutchina Hob 3B-DL
2) Kutchina Chimney Vogue(s/s)

I have service contract made with the dealer which is valid for the Hob till 25/11/2010 and for the chimney till20/06/2011.

On October 21,2010 I found that the Hob was not working properly and I called up the dealer for service against the service contract. I was really surprised and shocked when the dealer told me that they had no technician for Hob and will have to look for someone before they can look into my problem. Till date that is October 28, 2010 no service has been provided and I am having great difficulty as cooking has become almost impossible with two larger burners not working! The Hob ,in greneral is of poor quality!

I wonder why the dealer should take Annual service contract if they do not have the required staff and why KUTCHINA gives dealership to such inefficient and unreliable organization.

Now I look forward to you ,as the main dealer to come to my rescue which I hope will be possible.


Thanks!

Kalyan Ghosh.