Kutchina / Bajoria Appliances Complaints & Reviews

My name is Disha Mitra, i am a house wife. I have purchased a Kutchina chimney (model: Vogue, on 14.07.2012 from your Midnapore Branch (Kshudiram Nagar, K.D. College of Commerce,2nd Lane, Midnapore-721101). I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty...

RESPECTED SIR MADAM
MY NAME IS DVAIPAYAN BASU THAKUR WITH ID NUMBER 10705711 HAD MADE SEVERAL CALLS TO THE KUTCHINA COMPANY IN REGARDS TO THE COVERAGE OF THE HOLE THROUGH WHICH THE THE OUT LET PIPE WAS EXERTED AND I HAD REPEATEDLY TOLD THE CUSTOMER CARE DEPARTMENT THAT TO KINDLY SEND SOME ONE TO COVER THE HOLE WITH THE HELP OF THE PLYWOOD AND I WOULD BARE ALL THE EXPENSES REGARDS TO THAT ....

i am purchased one Kutchina Chimney on 10/3/2012 from Spark Inovations after that i received 3 free services instead of 4 free services from their side.

i now inform you that i have given one cheque vide no.274644 drawn on Allahabad Bank, Lake Gardens Branch of Rs.2300/- dated 2.1.2013 to Spark Inovations against AMC (Annual Maintenance Charges) to their Service Manager Rezaul Mollah ([protected]) but till date i have not received...

I bought a kutchina ARC machine last month, and they installed it at my kitchen. But within 3 days I realized the machine was not fitted properly. And it seems to break down on my oven; I was scared as me and my daughter both cook there. I called at kutchina office and told them to come at an emergency basis. Thanks to the team kutchina, they came within 24 hours as on priority basis and installed the chimney properly. Thanks for solving...

I bought a Kutchina Vogue Chimney from CNRC Associates, Jadavpur in the year 2009. It was all fine until Sept, 2012- when suddenly it started giving electric shocks while turning on. I called Kutchina Customer care, and within 24 hrs, their technician arrived on promised time, and provided impeccable service. Way to go!...

AFTER SALES SERVICES

I HAVE PURCHASED ONE AUTO CLEAN KUTCHINA CHIMNEY(VOGUE) FOR OUR DOMESTIC USE, AND AS PER THE SALES CLAUSES I HAVE NOT YET GOT ANY AFTER SALES SERVICES.

KINDLY LOOK AFTER THE MATTER AS SO MANY PROMISES MADE BY YOUR SALESMAN AT THE TIME OF PURCHASE.

PURCHASE DATE : 08 APRIL 2012
INVOICE NO :1423
CUSTOMER CODE NO : 1085
MACHINE CODE NO : C[protected]br...

Inspite of several phone calls to attend our machine and provide after sales service no one is attending to the problem for almost a month now. On telepohone the company people have misbehaved with my wife Mrs Parama Bose....

Hi,

Myself Miss Sudeshna Mazumdar, resident of 51/A, Kailash Banerjee Lane, Bally-Howrah has booked a kitchen chimney on 07.06.2012 from your authorized dealer "Reliable Services", address - 55/1, Hriday Krishna Banerjee Lane, Howrah - 711201 by paying Rs. 2000/initially to one of your sales representative Mr. Rohan Biswas - +91 [protected]. After booking the kitchen chimney, Mr. Biswas started to convince me for the...

Dear Sir/Madam,

I want to inform you that, I had a local made chimney 6 years old.
11th of August at morning a person has came to me and ask we are using chimney or not? He told me they (Kutchina) have exchange offer. I had agree agree with exchange offer. At afternoon Mr. Soumitra from Bajoria Appliances Pvt. Ltd. (mobile No. [protected]) came to me and suggested to take MODEL - KUTCHINA SLEEK rate is Rs. 13500/-...

This is to inform you that I placed an order for Modular Kitchen on 30/04/2012 having order no. E/ 008. The Sales Executive of your company Mr. Somnath Mondal is dealing with us. He has committed to us that the job will be finished within 3 days from the date of order. But he did not complete it. Then he apologised and asked for another 12 days to complete the job. But he did not keep his word and did not finish the job on 15/05/12.
br...

I had purchased one Kutchina Vouge Chimeny on July 2011. At the time of purchase we were not told by the franchisee holder of Konnagar ( Manasatala, just behind Netaji Statue, Criper Road) that we have to take on call free service and the same will not be provide without any call. At the time of first servicing he had shown me that the same was written on the booklet.At that point of time we had no choice but to accept the same. After that...

Dear Sir/Madam,

With due respect, I beg to draw your kind attention to the fact that, on 9TH September, 2011, a written contract has been signed with SRIRAM’S APPLIANCES, Authorized Distributor of KUTCHINA [Bankimpally, Behind Oriental Bank of Commerce, Mdhyamgram, Kolkata – 700129. Phone no.[protected], [protected], [protected]] to renovate my kitchen.

But, I am very much disappointed because the services...

In the present arrangement any service man comes , cleans the chimney and takes money. The dealer has not dealing the service matter properly.The service charge is Rs. 500/- which is more than the service charge of a car. The work involve is only for one hour. The chimney is spoiling all the wall of kitchen. What is the use of purchasing such chimney ?. Chimney cleaning has become monopoly business ,the dealer is not selling any parts and...

Please do not buy Kutchina chimney. They are putting all money into advertising but their product quality and after sales service is worst in the country. They are selling Chinese products at extremely high prices. I bought a chimney from them in the month of feb this year. But the model (Stanza) is making lots of noise. Even their service technician agreed that it is a Chinese product and that I should get it replaced with some other brand....

Dear Sir,

This company has cheated me by promising me that the chimney will auto-metically clean itself.

Model name: Stanza

It is worst quality product. The coil is getting burned after using for even 2 mins. Lots of calls made to the distributor and even to the Company is not answered. They are playing games with innocent people. My wife did not check the MRP before buying. They charged me 2000...

I have purchased Kutchina's Stanza model on 10/02/2011 and since the day of purchase I have been sorry about my decision. The sales man told me that it was a 3rd generation technology and that it cleans oil automatically. But since the very first day the chimney has been making awkward sounds, on complaining the service man came and tried to convince us that it is normal for a chimney to make such noise, but the condition kept getting...

I bought the following items for my new flat from M/S Lifeline Appliances, 140/4 James Long Sarani, Kolkata 700008
1) Kutchina Hob 3B-DL
2) Kutchina Chimney Vogue(s/s)

I have service contract made with the dealer which is valid for the Hob till 25/11/2010 and for the chimney till20/06/2011.

On October 21,2010 I found that the Hob was not working properly and I called up the dealer for service against...

I HAVE BOUGHT A KUTCHINA CHIMNEY VOGUE SS ON 09/01/2009. SINCE THE INSTALLATION WE HAVE SEEN THAT THE SUCTION CAPACITY IS NOT SO STRONG. I STILL FEEL THAT THE EXHAUST FANS WERE BETTER. WE MADEA 5 YEAR CONTRACT FOR SERVICING WITH LOKENATH APPLIANCES, 13 S.P.C. BLOCK, CHITTARANJAN COLONY, BAGHAJATIN, KOL-92. PH :[protected]. WHENEVER THEY COME, THEY CLEAN THE CHIMNEY. THEY TAKE AWAY ONE MOTOR AND DO NOT RETURN BEFORE TWO TO THREE MONTHS....

We needed to install a Chimney for which one of our acquaintance referred us about Kutchina and also company's sales team. We called him(the salesperson) and he came with one more person to show us your brochure. I would like you to kindly take note of the following.

1. The salesman was not able to explain the functionality properly

2. The first time he visited us, he insisted that we do the booking even...

WE HAVE PURCHASED ONE AUTO CLEAN KUTCHINA CHIMNEY(VOGUE) FOR OUR DOMESTIC USE, AND AS PER THE SALES CLAUSES WE ARE NOT GETTING THE AFTER SALES SERVICES.

KINDLY LOOK AFTER THE MATTER AND REPLY AS SOON AS POSSIBLE....