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Kutchina / Bajoria Appliances Complaints & Reviews

4.5
Updated: Jun 13, 2025
Complaints 591
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527
Unresolved
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Kutchina / Bajoria Appliances reviews & complaints page 3

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P
Priyam.basu
from Kolkata, West Bengal
Mar 19, 2022
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Address: Dumdum cantonment, Kolkata.

I recently purchased Kutchina water purifier( purica excel plus premium) on 03.03.2022 and within 15 days of the purchase water started leaking from the goddamn machine it self.
The sales team is complete ### giving fake promises n all, they don't even reply when called. Even from the first day I found the water was not crystal clear and white particles floating on the water. I texted them but no reply. After sale service is worst.
And now it's bloody leaking!!!
FAULTY PRODUCT.
DONT BUY KUTCHINA PRODUCTS!!!

N now I want my money back!!!
May 8, 2022
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2022
Kutchina / Bajoria Appliances Customer Care's response
Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
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    Shariq Ahmed
    Mar 8, 2022
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    My sparkling issues and knob is not working since the first month of purchase then on asking for the service but they never replaced nor provided the service.
    Then again on lodging the complaint they deputed the new service technician who said that the company will send the defected product with a new replacement. This continued till long six months and im still awaiting for the same. Please help me. They’re deaf n dumb and they hardly even bothered to respond.
    +2 photos
    +1 videos
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      RishavG10
      Mar 1, 2022
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      I would like to address pathetic experience and duplicate/damaged product installation with Kutchina.

      Me and my wife went to Kutchina Dealer on 06.02.2022 and with so much assurance from him bought Kutchina 3 burner hob in cash immediately as we wanted to gift to our mom dad in anniversary (bill attached)
      On 07.02.2022 morning the technician arrived and installed the product and showed the demo too. Everything was good and my parents were happy.

      The distress started from 11.02.2022 when the small burner stopped working. We called the dealer person and he agreed to send technician.

      On 11.02.2022 the technician arrives and suddenly says the third/small burner only will ignite if the other two burners are lit. We were surprised as it wasn’t told to us and he also told customers are not informed with this limitations during purchase.. Reaaallyyyy??

      He serviced and told it wont happen again and left. Soon after he left the problem starts again and we called him again. He told to speak to dealer and when we call him he was continuously buying time saying his family members are sick and he is still speaking to company.

      We again called Kutchina customer care and got call from one lady and she agreed to send technician but without any commitment when.

      So basically the burner is non usable now and its already 11days over. The best gift and experience we gave to our parents.

      All details of people below:-

      Dealer:- Loknath enterprise- Mr Dwarika nath Shaw (+91 [protected])
      Sales person:- Mr. Pradip (+91 [protected])
      Technician :- Mr Bhola (+91 [protected])
      Kutchina customer care:- Ankita (+91 [protected])
      Apr 5, 2022
      Complaint marked as Resolved 
      Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
      Verified Support
      Mar 03, 2022
      Kutchina / Bajoria Appliances Customer Care's response
      Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
      You can also call our toll free number, [protected], or reach us in our whats app numbers .[protected],
      [protected], [protected], [protected] you may also mail us at [protected]@kutchina.com. Thank you, Regards, Team Kutchina
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        Prateepc
        from Kharagpur, Bihar
        Feb 22, 2022
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        I have bought one kutchina brio premium chimney last month. But oil is dripping from its body and the kitchen wall is getting messy. If there is persistent oil dripping problem then why should I buy such an expensive kitchen chimney!
        +1 photos
        Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
        Verified Support
        Feb 22, 2022
        Kutchina / Bajoria Appliances Customer Care's response
        Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
        Mar 05, 2022
        Updated by Prateepc
        Registered mobile number is [protected] and the Docket ID is [protected]
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          soumitraroy
          Feb 21, 2022
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          Address: Kolkata

          This company knows how to harras customer when giving the service. They will take no time to collect AMC charge but when it's time about giving the service, they will give thousand kinds of excuses. It was my mistake that I paid the advance money for AMC for two years and every time, they harass me at the time of giving service.

          If you need peace, AVOID this FRAUD company.

          My contact number - [protected]
          Mar 30, 2022
          Complaint marked as Resolved 
          Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
          Verified Support
          Feb 22, 2022
          Kutchina / Bajoria Appliances Customer Care's response
          Dear Sir,

          We regret for the delay in attending to the service request. As updated by our service in charge, your service request was attended on[protected]. We hope the job was done to your satisfaction. Your feedback is important to us. kindly get back to us for any further assistance required. Thank you, Regards, Team Kutchina

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            D
            Dr.tanmay Bagchi
            Jan 27, 2022
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            Address: Dhanbad

            I have installed Kutchina modular kitchen worth 1.5lakh 6 months ago and within 6month all fitting got destroy and loose door is not closing properly..ply swells up it just my money got wasted
            Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
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              J
              Joydeb Sardar
              Nov 18, 2021
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              I bought the water purifier on 2019. I Did AMC from BAJORIA ENTERTAINMENT PVT. LTD, HOWRAH SERVICE CENTRE from which its tenure is 3 years .amc start from 6th March 2021. but unfortunately my machine is not working from 16th September 2021.I was docket on that date docket number [protected] but which was not attended by them Nothing more was done. After that 24 th October a message came from Kutchina Amc Service Number AGR[protected] will attended on 23.11.2021.
              Do we want such support from a company like Kutchina? Secondly a sensitive issue like water. Do we deserve such inhuman support from such reputed company?
              My registered mobile number [protected]
              My name Joydeb Sardar
              Product KUTCHINA PURICA EXCEL RO Water purifier.
              Please do needful action
              Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
              Respond from them "Dear Sir,

              Greetings of the Day and best wishes for a safe and healthy in this pandemic Situation!

              With reference to below mail and as we got the feedback from our concern department, we would like to inform you that due to spare unavailability job is pending. The concern will contact you as soon as the spares are available. Reference docket no - [protected]

              For any further assistance call us on[protected]toll free), we are available from Mon to Sat (9:00 AM to 7:00 PM) and Sunday (09:00 AM to 03:00 PM)or simply mail us at [protected]@kutchina.com.

              Inconvenience deeply regretted.

              With Regards,
              Jyotsna Rani Dora
              Customer Care Department
              Kutchina Home Makers Private Limited.
              Toll Free No.[protected]."is this my problem? I have done amc for all these problems hear from you, You have not been getting spare parts for two months to find out. Will I not drink water for two months?

              Kutchina Water purifier AMC not attended - Comment #3922026 - Image #0
              As updated by our service in charge, your complaint was attended and resolved by our technician on[protected].We hope the job was done to your satisfaction. Your feedback is important to us. kindly get back to us for any further assistance required. Thank you, Regards, Team Kutchina
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                S
                Subho_G
                Oct 10, 2021
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                Kutchina Kitchen Chimney - Brio-90 Premium

                Address: Kolkata

                Hi Team,

                This is with sheer regret I have to inform you that, the Domestic Kitchen Chimney that your Representative had sold us was just a sheer waste of our hard earned money. Since it's installation we have oil leakage problem on almost every week and we had to log complaints several times to resolve that issue. There were at least 10 different Technicians visited innumerable times but no one has able to give any solution...
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                Binod Bachhuka
                Oct 9, 2021
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                I have a amc no 094516 valid till 16/6/2022
                on 4th october i complaint on toll free no to send serviceman for 2nd amc service
                i got docket no [protected] for service

                now today on 9thoct i am recd a call from your department that our serviceman trying to contact you on 7th oct but not connet via phone as it says not rechable so we only send him again after durga puja
                i just wanted to knoe if i am not rechable can he not try after some time

                now i get a call from your end for this information and i am connected on first attempt so rediculous
                lady who phoned me i think she is, i cant tell you her behaviour to talk

                now i think i do mistake to trust kutchina product
                sorry to say u i never going for kutchina again
                Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
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                  Dr. Aruna saket Tripathi
                  Oct 6, 2021
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                  Address: Ambikapur, Ambikapur

                  महोदय आपकी असिस्टेंट एसएम छत्तीसगढ़ अंबिकापुर निमेश पांडे के द्वारा आज दिनांक 6 10 2021 को हमारी शॉप त्रिपाठी इंटरप्राइजेज चांदनी चौक में फ्लेक्स लगाने आए आपकी वर्कर्स से जब हमारी बात हो रही थी की आप फ्लेक्स लगा सकते हैं लेकिन कृपया मुझे 1 घंटे का समय दें या कल आकर लगाएं क्योंकि शॉप के ओनर आउट ऑफ स्टेशन है उनसे फोन पर बात करने पर ही आप शॉप के अंदर फ्लेक्स लगा लीजिएगा इतने में निमेष पांडे ने आकर कहा मेरी सब बात हो गई है और मुझे फ्लेक्स लगाना है मैंने कहा लगा लीजिएगा एक बार फोन पर बात कर लूं मगर उन्होंने पहले मेरे वर्कर को डांट कर कहा फ्री साइट करो टाइम वेस्ट मत करो और बाद में मुझे कहा
                  "मैं चाहूं तो जबरदस्ती यहां फ्लेक्स लगाकर जा सकता हूं बाद में भले उखाड़ लेना लेकिन लिहाज कर रहा हूं "
                  महोदय से मेरा प्रश्न है क्या आपकी कंपनी में इस तरह से बदतमीजी की जाती है खास तौर पर महिलाओं के साथ यदि हां तो अब हमें एक कस्टमर और एक भारतीय होने के नाते बहुत खेद है कि आप जैसी कंपनी हमारे देश में है और आपने ऐसे बदतमीज लोगों को काम पर रखा है इस संदर्भ में जल्द से जल्द एक्शन ले।
                  Main ASM Sahu Ji se bhi is vishay mein baki per nimesh Pande ne ne jhooth kah Diya maine aisa nahin kaha hai. आगे आपके ऊपर है कि आप कैसे इसकी इंक्वायरी करते हैं
                  Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
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                    Subhrojit0102
                    from kolkata, West Bengal
                    Oct 1, 2021
                    Resolved
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                    Address: Maa Manasa Housing Complex 2no Debigarh, Sodepur Road, Madhyamgram Kolkata West Bengal 700129 India
                    Website: www.kutchina.com/stores/srirams-appliances

                    Hi
                    I visited Sriram’s Appliances store to check Modular kitchen on August 2nd and next day i confirmed my booking with 50% payment. And we were told that 40 working days are needed for delivery but towards September end after lodging complaint with Kutchina via their official whatsapp account I got no response what action they have taken. When we communicated with Sriram's Appliances they couldnt give expected date of delivery. Then after repeated calls and lukewarm conversation we were informed 2nd OCT as date of delivery. On 30th Spet I get a call from store stating that I need to deposit the rest 50% of bill to get delivery on time. Happily I paid the money and then in evening of 1st OCT I get a call saying my delivery will be on 6th or 7th "maybe". I still dont have confirmation after paying 100% of the bill amount which is INR 1lakh10thousand.

                    I truly never expected this sort o[censored]nprofesional attitude from KUTCHINA. There is no confirmation about date of delivery even after paying 100% bill amount. Is this some sort of Joke?

                    I promise that none of my contacts will ever buy Kutchina products.
                    Thank you Kutchina.
                    Dec 15, 2021
                    Complaint marked as Resolved 
                    Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 10, 2021
                    Kutchina / Bajoria Appliances Customer Care's response
                    Kindly share your registered mobile number . We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
                    Kindly share your contact details .You can call our toll free number, [protected], or reach us in our whats app numbers .[protected], [protected], [protected], [protected] you may also mail us at [protected]@kutchina.com. Thank you, Regards, Team Kutchina
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                      Ankit_Paul
                      Sep 23, 2021
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                      Address: 140/4 james lounge sarani Kolkata-700008

                      Hello

                      Myself Ankit Paul from Thakurpukur, Srijoni, Kolkata 700104.I have purchased a kutchina Chimney from life Line Appliances on 11/02/2019.I have done my AMC on 17/03/
                      2021.I was facing a small problem in right hand side motor fan in chimney.However, I requested a service call to your customer care number several times, they finally sent a technician on 07/08/2021 and he took the motor with him to submit as per company policy its been told to us that it might take a month to repair and install it back as it will be sent to main service in delhi.Today when i call the service center to ask whether it has come or not they keep on saying that don't know anything about it, every time the staff attended the call behaved very unprofessional and they were gossiping and giggling over the
                      It is very unfair to know how a well known company is looting their valuable customer in the name of brand.
                      Today when I call the service centre to ask about the motor a staff member said they don't have any information about it.
                      Kindly look into the matter ASAP.
                      Oct 28, 2021
                      Complaint marked as Resolved 
                      Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 24, 2021
                      Kutchina / Bajoria Appliances Customer Care's response
                      Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
                      Sep 24, 2021
                      Updated by Ankit_Paul
                      My registered mobile number is [protected]
                      Verified Support
                      Sep 25, 2021
                      Kutchina / Bajoria Appliances Customer Care's response
                      Dear Sir, Docket Number [protected] is registered against your complaint and shared with the concerned service provider. We would follow-up with them to get the complaint resolved at the earliest.
                      Thank you,

                      Regards, Team Kutchina
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                        supriyabose
                        from Delhi, Delhi
                        Sep 16, 2021
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                        I have AMC for three years. I didn't take any service as I don't reside there. In the previous month I was there and I requested for a service visit on 26.08.21 having docket ID [protected] and asked them to send the persons till I am here. But it's a matter of great regret that nobody turn up to attend during my stay over there. Today, almost after about a month, someone call me for attending the service. Is it the right way to provide services for AMC holders ? Kutchina was pioneer in the field of kitchen chimney, but now their image has gone down to the bottom most level.
                        Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                        Kindly share your registered mobile number or the docket number. The docket number shared by you is protected and we are unable to see it .We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
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                          kaj_dutta
                          from Kolkata, West Bengal
                          Sep 14, 2021
                          Resolved
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                          Resolved

                          Address: B/5/H/13 RAJA BAGAN LANE KOLKATA 700030

                          Madam/Sir,
                          We bought a Kuchina chimney details of which are mentioned herein
                          Name of the customer : KAJAL DUTTA
                          MOBILE- [protected]
                          Model Name : KITCHEN CHIMNEY
                          Model no.VEGA 90
                          Model Serial No. :[protected]
                          Tax Invoice no. 0427/2021-22
                          Purchase date:[protected]
                          It is unfortunate that within a few days of purchasing the product, the product is marred with various malfunctioning like leakage of oil, defect in auto cleaning, etc. We have complained to the customer care about the same but despite multiple visits by your service engineers, the issue persists. All this have lead to unnecessary harassment for us. You are therefore kindly requested to arrange for a replacement of this defective product with a new one as early as possible and hence oblige us.
                          +2 photos
                          Sep 15, 2021
                          Complaint marked as Resolved 
                          I have already docket complaints again this problems the Reference Docket no - 202108311723386. The company say that, as per company norms and policy, we are unable to proceed with the request for replacement. This machine problems beginning at day so why we accept a problematic machine. Please do the needful and get me a new machine.
                          Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
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                            Ankît Sîngh kushwaha
                            Sep 13, 2021
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                            Resolved

                            Address: Bajoria tower, 20 chinar park, rajarhat, gopalpur, Kolkata 700157, west bangal , India

                            I have purchased kutchina induction cooker model name Bronzy, which I purchased on 18/06/2021.
                            It is not working so I complaint for it on customer care on 6 aug 2021. They said it will repair soon. 15 days left but no one come to repair so I called again they said we are oscillating your request and forced to service center for taking quick action, after that I get a call from ghaziabad (up) which is 800 km far from me and that person says that I am forward your request. After that I called again to customer care and they said same ( we are oscillating your request and etc) .
                            Then I got call from merrut (u.p.) service center which is also 600km away from my location and they said we are forwarding your request and no one came to repair.
                            Then again and again I called to customer care and I got call from another another location and they refuse to give service to my location.
                            Today it has been 50 days and no one come here to repair the induction.
                            So please, I request you to take action to this.

                            Here are my details

                            Name - Ankit kushwaha
                            Address - village and post - suhwal
                            Dist. - Ghazipur (u.p.)
                            Pin code - 232332

                            Mobile no. - [protected]

                            Product name - kutchina induction cooker
                            Model - Bronzy
                            Fault - continue showing E1 alarm on screen
                            Date of purchase- 18/06/2021
                            Date of first complaint - 06/08/2021
                            Sep 13, 2021
                            Complaint marked as Resolved 
                            Not resolved
                            Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                            Sep 13, 2021
                            Updated by Ankît Sîngh kushwaha
                            How it can be marked as resolved, jst now I have submitted complaint and it shows as resolved. How?????
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                              amitsunday
                              Sep 12, 2021
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                              Address: A D NAGAR ROAD NO 1, PO AD NAGAR AGARTALA

                              I Mrs. Nupur Chakraborty a resident of A.D.Nagar, Agartala, West Tripura, have ordered a modular kitchen set which estimated cost is near about rupees 2 Lakh 65 thousand from Sunny Traders of Agartala, West Tripura a business partner of Kutchina on 22nd of April 2021. In this regard I have already paid 80% of estimated cost i. e. rupees 2 Lakh 10 thousand by cheques.

                              But even after 4 months of placing order full installation has not yet been done and the colour of cabinet of modular set which I have choosen, is not being provided. Also no communication has been done from their end regarding this. Now I am seeking justice and compensation for this miss commitments and harassments.

                              Thanking you

                              Nupur Chakraborty
                              Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                              Dear Madam,
                              We sincerely apologize for the delay. We have already forwarded to the Area Manager to look into the matter on priority. Your concern is important to us and would be resolved at the earliest possible.
                              Thank You, Regards, Team Kutchina.
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                                Sumit Surolia
                                Sep 6, 2021
                                Resolved
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                                Resolved

                                Address: HCBS SPORTSVILLE ,SECTOR 2 & 35 , SOHNA GURUGRAM,122102

                                Two months has passed i have been waiting for chimney first free service, i have emailed customer care multiple times, there is no positive response as of now, as if no one cares, the chimney also is a piece of crap doesnt suck smoke at all, can u send someone to pickup up your crappy machine atleast as it is not adding any value to my home

                                phone me on [protected]
                                name : sumit surolia
                                machine serial no[protected]
                                kutchina essa
                                brought from amazon order id[protected]
                                Oct 10, 2021
                                Complaint marked as Resolved 
                                Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 09, 2021
                                Kutchina / Bajoria Appliances Customer Care's response
                                As updated by our service in charge, your complaint was attended and resolved by our technician on[protected].We hope the job was done to your satisfaction. Your feedback is important to us. kindly get back to us for any further assistance required. Thank you, Regards, Team Kutchina
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                                  Only Intentions
                                  Sep 3, 2021
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                                  Address: Krishnendu Bandyopadhyay C/o Prabir Kumar Bandyopadhyay 9831763746 Mankundu Hooghly Pin- 712139

                                  KUTCHINA Water Purifier RO disorder/ After rectification Paid Rs 3000/ + but it remains same problem within 1 day.
                                  Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
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                                    sankha_ghosh
                                    Sep 3, 2021
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                                    Resolved

                                    Address: Flat No: D-402, Sunrise Greens, CANAL BANK ADARSHAPALLY ROAD, GAURANGANAGAR, NEWTOWN

                                    I have a Kutchina Chimney and I do AMC every year. This year also my Chimney is in AMC and for last 6 months I am repeatedly asking for servicing but Kutchina Customer Care is simply harrasing. They are not sending anyone for servicing.
                                    I have sent complain after complain. But no use. All my money is gone. Pathetic service by Kutchina.

                                    Regards
                                    -Sankha
                                    Oct 5, 2021
                                    Complaint marked as Resolved 
                                    Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 04, 2021
                                    Kutchina / Bajoria Appliances Customer Care's response
                                    Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
                                    Today after lot's of heated arguments and scolding Kutchina sent the servicing guy. Hope Kutchina changes their attitude towards customer and service.
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                                      Aug 30, 2021
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                                      Address: Bipranagar.maheshganj.nabadwip.nadia

                                      I have a kuchina Water purica R.O. under AMC
                                      with your company. I logged a service request
                                      In 18th August but till date now any body not contact.
                                      Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
                                      Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
                                      Kindly share your registered mobile number or the docket number. We would connect you and look into the matter on priority. Thank you, Regards, Team Kutchina.
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