Kutchina / Bajoria Appliances Complaints & Reviews

Date of purchase : 22/04/2021 Invoice number : 106705
My registered mobile number with the company : [protected]

Purchased the chimney from Laketown Branch- KOlkata. The machine was under AMC but the said vendor not provided all the required services.

For the last 7-8 months Chimney 's one motor is not working and I am trying to reach & finally registered the complain on 13th August 2021.But unfortunately...

I have created a Servicing request( as I have AMC) to the Konnargar branch on[protected] and docket number is 6234. It has been more than one month and they still haven't sent anyone yet for service.My kuchina machine is very dirty now and its oil has started leaking. Due to this if my machine is damaged who will be responsible? Is kutchina company will replace my machine. Please let me know.
Please talk to Konnagor branch immediately....

Dear Sir,

I have taken AMC last year but not doing regular basis form your side, so many follow-up and calls I tried but they didn't respond to me...I am writing my AMC details pls find and do the needful as early as possible.

AMC no:093380
Name:Anil Kumar Ummadisetty
Number [protected]

1st Service has done 12/9/2020
2nd Service has done 23/02/2021
After that no response......

Myself Ankit Paul from Thakurpukur, Srijoni, Kolkata 700104.I have purchased a kutchina Chimney from life Line Appliances on 11/02/2019.I have done my AMC on 17/03/2021.As per the contract no technician visited for the AMC service till today .However, I requested a service call to your customer care number several times, every time the staff attended the call behaved very unprofessional and they were gossiping and giggling over the call.Whenever...

I have been using Kutchina chimney and I paid full amount for AMC before 20 days. I asked the company call center to send the technician for first service. For last 18 days, Company call center is saying that representatives are busy. Not only is that, company representatives harassing me by making false comments daily.

They took full amount for AMC without any delay. But when it's about giving service, they are saying that...

As discussed with your representative Sanjay Sarkar, I have paid Rs 5, 000/- by my credit card on 17.03.2021 for 3 yrs AMC of my Chimney. He told within 48 hrs after making payment, I will get Rs 500/- cash back. But sorry to say that till date 21.07.2021, I have not received the said cash back amount from your end. Though as per requirement of your customer care department, I have given my savings Bank a/c details and my credit card statement....

This is to inform you that the technician does not take care o[censored]s . At lockdown period my water purifier which is in warranty period gone bad and as you know your toll free number are not available at that time which forced me to take service with authorised distributor of Kutchina products . But the shop owner does not registered my service with Kutchina which made my service local. Irrespective of knowing all the truth the technician denied...

I could not contact you. I am facing urgent chimney related problem. I have amc with your co....

AMC servicing pending from 24th Jun'21 of my Vogue chimney
SMS recieved from your side but no body reported so far.
Please kindly look into the matter urgently

Regards,
Malay Bose
M-[protected]
10/2 Rabindra sarani
South Dumdum
Kolkata-700065...

We Booked Servicing from your company's authorised service centre on 5th July 2021. Mr. Sourav Ghosh your professional service man came on that day for servicing & broken our Machines oil Collector Parts of our chimney model Kutchina Vogue. After that he told that we change it next day. But today he came with a old oil Collector Parts. It's completely your Service Man's fault he broke it. Then why should I take the old Oil Collector Parts....

I did AMC contract with lifeline appliances, sakherbazar, Behala on 7 th of July 2018 for 2 years...very poor Service they had provided me from the beginning...I have all details in my AMC card.. Everytime I got my services after making several phone calls ..I got my due services for which I had already paid to company... after a long process I got my 7 services..which take more than the scheduled time..They started to call me for AMC but...

I bought the kutchina ember induction cooker at 13.04.2021. Now the induction is not working. Please send your service man to check why it was not working....

We have subscribed to AMC with Bajoria Entertainment Pvt Ltd for maintenance of our Kutchina chimney for 3 years, viz 20.12.18 to 19.12.21. So far they have conducted 5 services out of 9, last one being on 22.10.20. Thereafter, they are not turning up for periodic maintenance. Our phone calls to[protected] not attended and email to [protected]@kutchina.com not replied. Our chimney is not working being not serviced for last 8 months....

I have purchased a kutchina water purifier and for the product second free servicing is due. I have called several times in the TOLL FREE no provided by you for servicing. But I have not get any response from your end. No one can receive the phone just says all are busy all are attending another call. I am dissatisfied with your service....

Hi, we have one Kutchina chimney while raised a request for changing pipe, Kutchina service guys replaced the pipe but after that we have seen one important part of that chimney is missing, while imforming the same to nearest office they are dening, most 3rd class service has been provided by kutchina and i think they are one of the most 3rd class brand in india.
Still no resolution has been provided by kutchina....

On 9th of June I registered a complaint in Kutchina Customer regrading non functioning of my purifier. On 11th of June of the technician visited and changed the pre carbon filter. But still my purifier was not working so a senior technician visited and asserted that my RO membrane filter was not working and I need to replace that.
It took over 6 days for them to replace the RO filter and on 17th June RO membrane filter was changed....

Thanks for registering your request with Kutchina. Your case no. is [protected]. Our service representative will get in touch with you shortly. Regards..date 24.04...21...till date no contact ...very bad service ..your team...not expected......

My Puredrop is under AMC (AMC No. 013187) currently and it has stopped working since June 2nd 2021, everytime I call the customer care support, they have just an excuse "Part is not available".
Please look into the matter !...

Dear Team,
Defective water purifier received from day one. No service within AMC.Always telling parts not available. I need complete replacement or refund of price. We will go to consumer forum now. AMC details attached. Need urgent solution.
Regards,
Prasenjit Basu
[protected]...

I have logged a service request on 21st of May 2021 and I got my docker request number on 6th of June 2021.
I am having AMC for my water purifier and in the last one month my water purifier is not working at all. I did multiple follow up over email and through WhatsApp number to get a service. I got the docker number as well but there was no further action being taken in the last 1 month. All I heard from them only excuses about due...