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Kutchina / Bajoria Appliances Complaints & Reviews

www.kutchina.com
4.5
Updated: Jan 28, 2025
Complaints 594
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530
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64
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Kutchina / Bajoria Appliances reviews & complaints page 5

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S
Sunetra Basu
Jun 26, 2021
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Defective Water purifier

Address: Kolkata

Dear Team,
Defective water purifier received from day one. No service within AMC.Always telling parts not available. I need complete replacement or refund of price. We will go to consumer forum now. AMC details attached. Need urgent solution.
Regards,
Prasenjit Basu
[protected]...
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Sourav704
Jun 25, 2021
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No response from Kutchina since a month for servicing

I have logged a service request on 21st of May 2021 and I got my docker request number on 6th of June 2021.
I am having AMC for my water purifier and in the last one month my water purifier is not working at all. I did multiple follow up over email and through WhatsApp number to get a service. I got the docker number as well but there was no further action being taken in the last 1 month. All I heard from them only excuses about due...
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pradyutdey
Jun 24, 2021
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Non issue of Tax Invoice

Address: Silchar ,Assam

D/sir I was purchase modular kitchen from M/S Moulana Enterprise, Silchar, Assam amount of Rs.1, 50, 000/-paid thorugh PNB C/No.314794 & 685883 in my firms A/C, but till now they have not issue Tax Invoice .Representative of Moulana Enterprise Mr. Samir(Cell No.[protected])could not receive my phone last two months and also your dealers kitchen fitting work/finishing is very very poor and unsatisfactory.This is foryour kind information and...
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S
Sakti Basu
Jun 14, 2021
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Purica Excel Water Purifier

We purchased Kutchina Purica Excel water purifier on 23/11/2018 with AMC prevailing from 30/11/18 to 29/11/21. However, 2 of your technicians visited recently on 16/03/21 and 14/04/21 to resolve the continued defects of non-functioning of my purifier. But unfortunately, we are facing the same water inlet/outlet problems since 2 days now. It's been 2-3 days now that we are without drinking water and am forced to buy mineral water again, in...
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Samprity
Jun 13, 2021
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Aquaguard

Address: 12A/13/1,Pashupati Bhattacharya Road,Behala,, Charaktala,kolkata

We purchased kutchina's latest model of aqua guard under the name of Swapan Kr Majundar or Ratna Majumdar around July'19 and now the handle has broken down.we called the person who sold us the product with name Swapan Pal but he refused to help us because of covid. Although we understand the situation but then water is an essential item now delay in repairing the machine means we have no water to drink. Can this be considered on priority...
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1Ajay
Jun 10, 2021
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Induction cooktop dead

Address: Bajoria Tower, 2nd Floor, 20, Chinar Park, Kolkata 700157, West Bengal, India

My inducction cooktop model No- CRYSTALO

S.N[protected] Is dead from 33 days so I request you to solve my problem as soon as possible.

COMPLAINT NO-[protected]

CUSTOMER NAME-AJAY RAI

VILAGE AND POST-PIROUTH SINGH PUR

DIST-MAU

UTTAR PRADESH

PIN CODE-275301



Date[protected]

br...
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A
A Kantha Rao
May 27, 2021
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Commitment

Address: Qtr No.2B/7 Unit No.6, 2 Type, Old Settlement, Kharagpur, 721301

I have order Modular Kitchen in Kharagpur, West Bengal worth Rs.133000/- on 6th April 2021. They have promised to Complete the Kitchen within 25th April 2021. I have paid 70% of the total amount already in same day. But not yet installed....
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M
Mukul Deka
May 20, 2021
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My Kutchina stanza Chimney not working

Address: Bokakhat Town . Ward no-1 Dist. Golaghat( Assam) PIN 785612

My Kutchina stanza chimney is not working from this week. When we on the switch on the switchboard then just blink the push button and after that when we press it, it is not working. So I request you to send any mechanic as early as possible....
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S
Suvojit Kora
May 7, 2021
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Hobs parts not change

Thanks for registering your request with Kutchina. Your case no. is [protected]. Our service representative will get in touch with you shortly. Regards..til date no response...Mera hobs 16 din se bondh pora hai..ap log parts Nahi mil Raha hay..eye bol Kar ja Raha hai...very bad service kutchina appliances.....
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K
kanchhhhhhh
May 6, 2021
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Kutchina Vega 60 Installation

Hi There,

This is regarding the kutchina Vega 60.

We have purchased the product on 18th April, but the installation is not yet done.

I completely understand the lockdown situation, but the product has been purchased before lockdown, and if some mishaps happen who will be the responsible party.

Kindly consider this on priority, I have attached the bill for your reference.
br...
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D
Dr saswata
Apr 28, 2021
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Dont get the installation date after 3 month of booking of modular kitchen

Dear
I have ordered a Khuchina modular kichen from your company on month of January with order I’d of 21220620. When I booked the item it was informed that it will be delivered within 3 month.
After 2 month I asked your company representative about the status of my order but till date I have not received any firm date of installation of my kitchen. I think it is too much unprofessional customer handling I ever encountered....
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R
Roy Sunita
Apr 24, 2021
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Incomplete AMC

I purchased Kutchina chimney AMC service contract for 3yrs on 2016 validity upto 2019. Subsequently I purchased Kutchina Vogue in exchange of earlier chimney.The representative assured me to coverup the existing AMC to be applied on new one after scheduled free service.
But at actuals, it was not maintained and nobody from Kutchina contacted in spite of my repeated requests.
Being disgusted, mailing this for necessary remidial...
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T
Terence John
Apr 24, 2021
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Non compliance of my amc

Dear sir
I had installed a kutchina Stanza, chimney on sept 2019. I entered into an amc in sept. 2020. Branch howrah, near geskin Williams, Andul road.
Since then only one servicing has been done. Repeated requests has been turned down. Recently I made a docket but no one has attended the call.
I feel cheated and I feel that I have taken a wrong decision to be a part of your company by buying your company product.br...
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Pallab Jati
from Kolkata, West Bengal
Apr 15, 2021
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Water purifier - Heavy delay servicing for AMC customers

Address: Sonartari Housing Complex, Hatiara, Naskar para

I am using kutchina purifier since last 5-6 yrs, initial 3-4 yrs service was very good, parts always was available on time. Last 2 yrs I am seeing required parts most of the time are not available, technician tells next 1-2 day he or any other technician will come and fit it but no one comes and even nothing was informed to us, while we call to Customer Care they casually tells parts are not available, will inform you once available and they...
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N
Nayeem123456
Apr 6, 2021
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Not Getting Service even after complaining also

Website: www.kutchina.com

I purchased Kutchina Chimney with a trust that it is a big brand and so there service will always be good. But actually it is not happening.

I officially mailed for complain of 18th March but before 18th March i was calling to lodge the complain but they didn't give me docket number. After mail on 18th March, they have shared the docket number - [protected].

But it is just a number for me without any use...
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somnathgiri
from Jamshedpur, Jharkhand
Mar 31, 2021
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Servicing after selling product

Address: h no 298 line no 9 community center toad bhalubasa jamshedpur

Even after several booking no one visited to service...
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D
deep Raj T
from Vijayawada, Andhra Pradesh
Mar 30, 2021
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Resolved

Need Service for my Kutchina Chimney(Worst Experience with Support)

Address: Karimnagar,Telangana

Hi,
Am using the Chimney from last 2 years but till now the service persons not even come to take for general cleanup. when i call to customer care its time-passes for 10-15 min but no executive will be responded back on the call and the call disconnects automatically.

If you provide the service only a customer will satisfy unless its waste of selling the products in market.

I need alternate no. other...
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B
Biki goala
from Morena, Madhya Pradesh
Mar 23, 2021
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Don't work kitchen chimney

Dera sir
My self Biki Goala I am purchase kutchina company kitchen chimney before 5 monta ago now 10 days running chimney don't working.i am Contract kutchina customer care my complain already registered but don't come any service boy we are created so many problem.so my request between 2days service boy come in my house otherwise I am complain Minister label..Mind it.

From:- Biki goala
Address:- Lumding Kalibari...
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J
jetasank
Mar 17, 2021
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Kutchina novello not working

Hello,
I just bought a Novello juicer s/no[protected] today from Spencer's at Siliguri City Centre. On bringing it home and testing juice extraction, the machine stopped operating after a few turns. Now what should I do? Where is your local service point?

Prof. Jeta Sankrityayana
North Bengal University...
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D
Devkd
Mar 16, 2021
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Chimney not working/motor burn

I purchase a chimney on 01/12/2019 from Great Eastern Retrails Pvt. Ltd., model name ESSA Excel 60. But from October'20 it's totally shutdown due to motor problem. As per Barrackpur service center the motors are still unable after 3 month. After installation of new motor those are burn again in same day. And the last docket number is [protected] on 20/01/2020. From this day no one can contact with us the resolve the problem. The Chimney...
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