LatestOne.com Complaints & Reviews

Sir/Madam I bought a new earpod today nd it has been damaged from inside So I wanted you to take back your product nd return my money back... For the 1st time ever I bought something from this website nd it's damaged I'll not buy anything from them again... I want you to react to my complaint as soon as possible nd I want my problem to get resolved in no time ... Please contact me immediayely

Dear sirs,

Today my second order for lady's wrist watch is placed, payment also made and the order id no. Allotted is lo9371430 (Receved sms only). But till now, no any confirmation, details of its shipment are not posted either to my email id or to my cell phone. With a great hope i have placed my order (2nd order) to gift to my daughter. Please look into the matter and do the needful and remove the inconvenience please

Dear madam
I ordered earphone from ur site yesterday night. I cancelled the ordering today itself before shipping. But still my order was not cancelled and then i got the message that they are ready to be shipped. I will receive the order but i'm bothered by the inconvenience which was caused inspite of cancelling it before shipping of the order.

Dear team, i have order one product from ur website with order no awb[protected]. I got sms from expressbees that they have send my product yesterday and i refuse to take it. Again today it's same sms i have received when both days i was present on given address. And no one has come for delivery and it's showing that i have refuse to take it. Kindly look in to matter. This harrsment will be more dengeorous for ur company as well. My number is [protected] dixit panchal. Kindly contact me for further communication.

Dear sir/madam
I m complaing about the product that is wireless headphones as this product is not working...
I also call the customer care number but no response from there
So please kindy return or refund my product.

Product description :
Soft ware wireless stereo bluetooth beanie smart cap headphones with mic for calling and music (Black)
[protected]

Hsn code:8518

Order information:
Order id[protected]
Order date[protected]

Name-spidy

Address:
Azampura chaman, azampura harlalbagh colony
Hyderabad -500024
Telanagana

Place of supply - state code 36

Gstin-37aafcp9938g2zv

Price:
Cgst - 464. 41
Igst - 83. 59
Total - 548.0

Payment : cash on delivery

Seller:
Paired online technology ltd
Survey number-1240
Nannie village orvakal mandal kurnool
Andhra pradesh 518002

I have received your product, order id: lo9224905 order date: 7/17/2018 on 21st july 2018. I want this to refund and retake because it cannot connect to my mobile phone as ur product is defective. Kindly request to do necessary action. As soon as possible. Please make sure that ur product is good before delivery.

I have purchase above mentioned product from latest one Via order no. LO9217570 dated 16/07/18. Invoice No. DFC[protected] Dated 16/07/18.
They have supplied a defective product. Its FM is not working at all. Even checked on different locations. Tuning switch is also seems serviceable. Range of BT is written in the specification is 25 meters but it is not working even 10 meters range. On site I tried to return it but no option is shown on the latestone.com. Please get me a serviceable product or I should be refunded my paid amount.

Order placed on 18th June'18 for Moblie charger, post 5 days delivery of stock USB wire is not working .I had verified my moblie charging jak also from local shop after that Yesterday discussed with lastestone CSD team.He told me that Ptron team will contact you but till no one has contacted me.

If the the product quality was not good than why delivered to any customer.

My order no:- 9076128

Hi
I have order ptron avento Bluetooth headphones in-ear wireless earphone with mic for Huawei honor 7x(white). I got the product cash on delivery of Rs. 598, but the product is not work properly.I am not satisfied with this product.I would like to return this product and get my money refunded.i also tried to call your customer care nmbr. But no one response me.my order id no.is#LO9180157, tracking#[protected].

Hope you take action on my complaints and resolve it by taking your product back and refunding by money. Please do it quickly..

I tried canceling the order on the site the latest one itself but it was showing me something regarding some tickets which I didn't understand so I want to cancel my order as I have found an item which is less expensive than this item that I ordered if the order comes I will not pay you the money, order no LO9194178. I request you to please cancel my order

This product is not working properly so i wana return it sir.My order id is -LO9166646 with order date 7/7/2018.HSN code is 8518.I just wana return this product.I dont want this product due to improper activites of it.It is not useful to me, as it is not working properly.so sir i kindly request to take my product back and refund me as soon as possible.Please a humble request to latestone.com

Hello..

Are you people kidding with customers?

I dont have work or what? At first customer purchase via latest one and after that keep mailing you for the defect piece. Again I recieved today defect piece in exchange of the first one.. At first there is connectivity problem and now there is starting problem.. Recieved the old one, charging code is of other color and earphone is of other color. What the hell you are doing..Please solve this problem as soon as possible and stop cheating with customers.. Enclosing the proves please check out the attachment.

Thanks..

Vishal Soni

[protected]

I ordered this product on 19/6/18 and it deleverd to on 22/6/18. When received i was very happy and also very eager to use it but after opening the box i saw that the product is damaged and broken then immediately i called the delivery man and asked him, he told me to give a complaint to customer care, so on the spot i gave a complaint but still now no response. I feel very bad about your customer service. Please give me a new product or refund my money as soon as possible

I received my order just now on 22/6/18 and i was very much happy and also very much eager to use it but after opening i saw that the product is damaged at three corners that is broken by seeing this that my product is damaged i was feeling so sad and this is product i am ordered first time in online so i want to provide me a new product as possible as early

Dear Sie,

I Vishal Soni with mobile no [protected] purchased 2 pieces of Ptron bluetooth earphone,
First one is not getting charge so i left it. After that again i had purchased second one in the month of april but today on 18th june 2018 i take it out to use but now again I am getting a new problem o[censored]ncleard voice both in calling and listening music. Now tell what should i do.. First time I paid 599 second time i paid near about 499. How can we suggest others to ise your product..

I dont want to argue but will request you to please solve this problem and i atached both invoice and prove o[censored]nused blurtooth device

Thanks & Regards
Vishal Soni
[protected]
[protected]@gmail.com

Sir,
I am m. K. Chandran, methiparackal (House), ramamangalam. P. O, ernakulam district, kerala. Pin.686663. Tel.[protected] i purchase a ptron lynx premium quality wireless mini bluetooth headset it's order id is lo9015792 and order date (Protected). But this product is damage so i request replays quality product or for my money back as early as possible.
Thanking of you

Hi...
I was happy when i received call from your courier boy around 3-15pm than get delivered back cover hybrid of motorola moto e4 plus, (Placed an order for 2) around 4-30pm i unboxed it than attached to my mobile but towards volume keys and below it one key is. Not functioning... Still i used for few minutes but aforesaid keys are not working n it has become great difficult to operate keys than i tried another cover too but none of one of the said two mobile covers are not working so far volume keys and small keys of my mobile motorola moto e4 plus... Hence i request to you to refund amount of rs..647/- imdtly

Kindly do the needful and oblige

Thank you

H. S. Dhanaraj

They are not responding according to the return policy they have mentioned on their website:

1. They clearly mentioned if item purchased cost more than 300 INR it has 7 days return policy and what they replied me over email . is just 4 days.
2. They are asking for me to courier the product back, but as per their return policy, its clearly mention they can process the pickup of product i Pin code fall in their purview, question is if they they will deny to this, how come they will have pin code in their purview to deliver this item to me first of all ?.
3. I asked the team me to send me proper detail response to my question they are keep repeating or sending the same email again and again.

Attaching screenshot of email I received from them and their Return policy page screenshot also share their cancellation refund/ return policy page link here: https://www.latestone.com/cancellation-refund

Its a request to Consumer forum to look into this issue which is posted here seriously, after 1-2 days from their email communication to me if the are agree to fulfil the words according to their return policy terms.

Looking forward for support.

-Jatinder

I ordered an earphone from Ur website didn't find it good so returned them through DTDC after many weeks Ur CX service agents told me that they have received an empty box and asked me to contact DTDC
I contacted DTDC they told me we cannot do anything because it's the fault of you guys that you haven't checked for the box when u recieved it
I made a conference call between you guys and DTDC and when your agent has no answer for the same thing that why dun u check the box while recieving it and you are telling it weeks later she asked me to wait for few days and she will definitely help
After few weeks or I will say months I didn't hear any response from you I mailed latest one there was no reply
I called them they asked me backend team will call and I got no call
This is what your service is paying no attention to the CX
What about my money my almost 500 bucks has been wasted on your irrelevant product
Now m ended up with no product plus no refund and a very bad or I will say terrible CX service
I am going to write it to my friends relatives and whosoever I can to stop buying your products because u guys pays no attention and you have a really terrible service

I have submitted a complaint about my bluetooth speaker on 12th march, later on 14th march, i have provided the order id alongwith a photocopy... I have got messages from the company representatives that they will contact me either on telephone or via email... Till date, no such attempts or efforts have been made from them... On 25th may, i got a message from them with a utr no... Informing that they have refunded my money through some fund transfer process... Sorry to say, there is no such refunded amount has been credited in my bank a/c... I have already informed it, reply message was as usual... Representative will meet me by any communicating medium within 2-3 days... Please, advise or suggest me, how can i get my money back? The tolerance level has reached it's extreme point... Hoping forward for quick resolve of the issue.