Lava Mobiles Complaints & Reviews

MY NAME IS MOHIT NIGAM I BOUGHT A PHONE LAVA ARC 02 IN MAY, 2 MONTH AGO MY PHONE IS NOT WORKING I WENT TO SERVICE CENTER IN KANPUR ON DATED 27/08/2010 BUT SERVICE CENTER IS NOT ABLE TO RESOLVE THE PROBLEM EVEN HE CHANGED MOTHER BOARD ALSO, NOW PHONE IS PERMANENTLY DEAD, REQUEST YOU TO REPLACE MY MOBILE OR RESOLVE THE PROBLEM.
OLD EMI NO.[protected]
NEW EMI NO.-[protected]
JOB SHEET NO.19323
EMAIL ID_ mohit.[protected]@gmail.com
CONTACT NO. +91-[protected]

Dear all,

i bought one LAVA KKT 26 mobile on 11th sep 2010. Actual mobile price is showing Rs.4,999. But the local vender is given me the best price, Rs.2,800 only. You know what is the problem. The mobile is not good that's why the company giving the best price (half of the actual price).
My problem is, i'm pressing the buttons, the applications coming too late (you can go for one tea and come back) then...

I have given my Lawa A9 mobile IMEI NO A: [protected] IMEI 2 : [protected] for reparing during warrentee period at Anupam computer , near kotwali Dehat ,Distt. Gonda 271001 .on date 09.09.2010 When I asked him about reparing of my set they started that this phone Plate was replaced & changed IMEI but he is not wrote on my original bill. I have tested own mobile st on the Local care of LAWA for not properly functioning of mobile set. He told you come next day and he did not changed IMEI on Original Cash Memo,At present time my mobile is in bad Condition, So kindly take Some serious action against them, your faith fully
-K.N.Shukla
Monile number:-[protected]

Sir ,
i am purchase lava arc02 mobile may 2010 in Ara city , but at present i live in jamshedpur.I complaint there service center LEVO TECH, but he say there have no spare parts availabe, so, he can't help me . how can i solve me problem. please inform me at ph. no. - [protected].
Name :- SHANKAR DAYAL
Imei No - [protected]

Am Dhanasekar from chennai. I like to share my critics about lava A9. Wright now am using lava A9 mobile it has good battery back up up to 2 days for my normal standby time also well if i use music player. It has such a good feature of i like they are, search a contact by entering the some of numbers is easy. But i cant make a call by this search directly. I have to go contacts and search & call, its just a disappointment for me. To make a call for selecting the network is easy. it has 3.2mp camera, but its not having the clarity of 2mp of Sony Ericsson, Nokia, Samsung & etc. And there is no flash light for camera & cannot be used as a torch too. This is a much disappoint for me. The mobile music player hangs every time whenever i like to change the play list, at the time i have to switch off the mobile & switched on to recover this problem. I hate this problem. sending a message to any one there is no recent sent members & there is no multi select option to send to many. Send to many is difficult to select a some person every time is irritative. I was a customer of Sony Ericsson. I feel Sony Ericsson is easy to use for message typing, sending options & etc. Please use Sony Ericsson good options for messaging & user friendly options. And S.E has the key of ‘C ‘that makes us easy to delete & other options easily. Above all i mentioned problems are disappointed much & i like to buy a Sony Ericsson mobile after this mobile. I[censored] can help me please take this mobile back with u and give me a 90% cash of this mobile cost. That will help me to buy a new s.e mobile. I just bought this mobile for 3.2 Mp Camera & Dual Sim. Now i feel i wrongly invest my money in this product to say. Here after i wont buy & advice to buy lava A9 for those who are all ask me to buy a dual Sim mobile. But still the mobile has no problem of lack of network signal & battery life. That i will appreciate the product. And also using fm is difficult, use the system of nokia mobiles fm system that is easy to change the channels by hands free switch and we can adjust the volume easily. I feel Sony Ericsson is user friendly than nokia. Fm is the only exception in the S.E. mobile number is [protected].

BAD Support from LAVA Mobiles and HARSH treatment from service centre

there is service centre in Ghatkopar, Sakinaka, as stated on website.. but thats only on
paper.. http://www.lavamobiles.com:80/service-centers?state=MAHARASHTRA&service_city...⇄

the numbers are wrong.........

Also the one which is operational in Dadar treat customers very rudely.. and its almost dictatorship
attitude.... rather helping customers it ORDERS customers and that too in rude manner.

Is there any mechanism were in regulatory bodies itervene and keep a check on service network, or make it mandatory for all mobile companies to give correct and right information on net with procedure
for getting items service during warranty period, they invest crores in advertisement but whats point
when they dont have proper service to back it up...

I bought a dual sim LAVA Mobile handset (model KKT 24 with red keypad) on February 21, 2010 from M/s. Poorvika Mobile World, T. Nagar, Chennai – 17. IMEI Nos. are [protected] and [protected].

Exactly after 2-and-a-half months’ of purchase, on May 5, 2010, the handset developed a problem while charging under normal conditions. We enquired with the dealer who sold the handset and accessories to us, on May 6th and got the contact details and address of Authorised Service Centre for LAVA Mobiles in Chennai, M/s. MAS Mobiles, Parsn Manor, Mount Road, Chennai – 2.

On May 7, 2010, we took the handset to the above said Authorised Service Centre, M/s. MAS Mobiles who diagnosed as “Connector problem” and took the same for repair under Job Sheet / Delivery Challan No. 320.

After so many repeated calls and long wait at their office on May 22, 2010 (Saturday), they gave back a handset claiming that they had carried out repair / replacement of parts and some changes in the panel also (black keypad instead of red keypad in the original handset). However, they gave back the battery and mobile charger originally purchased and said that the board has been replaced, problem has been rectified and that the handset will work normally.

Just after we brought home the repaired handset on May 22nd, we tried charging but the same problem persisted and the handset did not even switch on.

Again I dropped a mail through their website on May 24th, but no response from the Company's side. So, we called LAVA's Helpdesk in Gurgaon, who asked us to take to another Service Centre (TS Infosystems) near Koyambedu. I went there on May 29, 2010 and handed over the handset for repair. No response from the Service Centre till date and always put me on hold or asked to call after some time, when contacted over phone.

With deep regret and dismay, I am posting this complaint hoping that LAVA International will pay heed to its customers like me and not cheat its customers any more. Also, it should be an eye opener for the general public not to fall prey to such irresponsible service providers.

The Company should redress my grievance effectively and restore the position.

Regarding the problem and service of my LAVA A9 Mobile. Based on your information the newly launched software has been upgraded for my mobile. After upgrading this, only 2 days my cellphone worked fine and now the same problem persists. Kindly note that this is the third time the software problem occurs and third time software has been upgraded. After upgrading the software even by thrice as well as the new one, still the same problem.....

I kindly request you do the needfull ASAP

LAVA A9 DUAL SIM MOBILE NOT SUPPORTED FOR VODAFONE & IDEA GSM DEMOCARD RECHARGE FACILITY NOT AVAILABLE
CUSTOMER CARE BUT NOT THIS HELP PROBLEM, THIS PROBLEM WAS COMPANY PROBLEM
PLS HELP ME [protected]

Dear sir/madam.

We purchased LAVA Mobile 6 months back. Within six months we serviced twice for speaker defective through their authorised dealer. Third time also we are facing the problem, speaker is not working. Now we would like to the replacement of the mobile handset. Regarding this we have written complaint to LAVA international. But they do not reply. I worte complaint to [protected]@nic.in. They also do not reply it.
Kindly arrange the replacement of this handset as soon as possible.

Serial No: KKT[protected]
Model No:KKT22

Encl: scan copy of two service report from LAVA authorised dealer

R/ Sir /Madam,
I have purchage LAVA A9 I have two recharge flaxy in sim no 1 is open his option but when we open the 11nd sim option set was in hang position. We go to service center at Panipat but they could not give positive responce. pl solve this problum as early as possiable.

Rakesh Kumar Bali
Ph.[protected]

Dear Sir,
My Lava Mobile set model no- KKT30 (IMIE- [protected]) S/No.- KKT[protected] has been fulty since last 30 days and I deposited it to your authorized service center( M/S - Aditya Communication, Shop No. -9-10, Santoshi mata mandir, Eye Hospital Road, Sitapur.) They told me that the fulty part is not available. Sir, I am suffering alot. Please considor about my problem and give me a response as soon as possible.
Thanks

respected sir,
i am dr.vikram.prabha, i am a kidney surgeon in belgaum, karnataka. last week i had been to tirupati temple but someone stole my mobile in a hotel, where i had been to have food in afternoon, i went to wash my hand keeping the cell on the table but when i returned back my cell was already stolen.i have the IMEI and the model number of the phone. i have given complaint in the local police station but the cops there are refusing me to give me any complaint slip, as the are saying that it is a case of missing thing and there is no proof of it being stolen. they just harass people they are not for people they are anti-people.kindly help me by blocking my mobile and if possible getting it back to me.
my mobile model number is LAVA KKT22.(DUAL SIM).
IMEI number is [protected] & [protected].
thanking you
dr.vikram.prabha
dept o[censored]rology
KLES kidney foundation
nehru nagar
belgaum - 590010
karnataka
cell no - [protected]

i purchased a lava mobile set on 12/02/2010 from Modi Mobile World , Baldev Plaza , Goalghar , Gorakh pur .

at the time of purchase the retailor told me the features of the mobile , but when i continue to use it many problems start happening. i was not able to hear the voice , the receiver of the call always complaint of bad voice and a lot of other noice ,its bluetooth software is very cheap. When i consulted the retailor he told me to contact to service centre and the service centre is telling me that it has no problem. Kindly suggest me the solution.


Piyush Pandey

Dear Sir,
I have Purchased a LAVA KKT12 in the month of Jan, 2010.Before purchasing all the of Specifications I have checked thoroughly in LAVA official website www.lavamobiles.com.
But after purchase once started using it, I came to know that Lava mobiles cheated me. It is a worst mobile ever I had since now.
In the specification sheet it is mentioned that vibration mode is available and dual charging points (USB & Nokia Small pin).
But,
There is no such option available for vibration; due to this I am unable to attend most of the calls.
Also,
The second charging point is not at all working. The voice clarity also not good in this mobile, if i speak for more than 10mins. It’s Getting saviour ear pain.
The most painful thing is before purchase, I have enquired with LAVA Customer Care (Mr.Siddharth Shankar Sharma - [protected]) and asked feedback about KKT12. For which he told i can purchase there won’t be any issue.

Dear Sir

I purchased Lava KKT22 mobile.with in 3 months It started to hang
I handed overe to MAHESH MOBILES CHOPDA MAHARASHTRA from there it was handovered to main dealer in Jalgaon.After one week it was sent to service center in jalgaon
service technician took 12 days to load software
I wrote letter and had telephonic talk with company.
Finally I received it with same problem without repairing
Now it is again in service centre in jalgaon.
the piece is faulty and company is not ready to replace it
It seems that Lava company is is bogus company.
The dealer and officer promised to Mahesh mobiles Chopda to replace faulty piece with in 10 days but it is one month For my Mobile
Wise person should not purchase lava mobile