[Resolved] Lava Mobiles — Lava irish x10 / poor product quality and service | |||
Hi team, Please refer work order#[protected]. I have given my lava iris x10 mobile to lava service centre located in perambur chennai. I accidentally dropped the mobile and my screen was cracked so i asked the service centre person to replace the required parts to change the screen and front panel what ever require she also agreed for the same and told i need to pay 2600 for repair i also agreed for the charges today i went to service centre to collect my phone i noticed it was not properly repaired so i asked person why they did not replace correctly he was very abusive he started shouting me they can not do anything else because previous person might given wrong info about part replacement finally i called lava customer care and spoke to manager and also spoke to service centre manager (Imran) however no body helped me at all they want me to pay extra 260 to replace the required parts imran also offered 50% discount for replacement front panel also i need to wait for another 2 to 3 days. I am not at all happy with product and service i will not recommend lava product at all also i am going to make negative feedback online across online forums about lava products. Regards, S a sundaram Was this information helpful? | |||
Oct 4, 2016 Complaint marked as Resolved Lava Mobiles customer support has been notified about the posted complaint. Verified Support Aug 31, 2016 Lava Mobiles Customer Care's response Hi, As discussed with service centre manager Mr.Imran and Mr.Yogesh, you will get a replacement. Therefore, please share the new work order number with us for further assistance.
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 3 Comments | |||
Comments
Hi S a sundaram,
We tried reaching out to you but, seems you're unavailable. Let us know your convenient time and alternate number for us to reach you again.
We tried reaching out to you but, seems you're unavailable. Let us know your convenient time and alternate number for us to reach you again.
Hi team,
I did not get any call my mobile number is [protected] please check what number updated in your record.
Regards,
Aram valartha sundaram S
I did not get any call my mobile number is [protected] please check what number updated in your record.
Regards,
Aram valartha sundaram S
Lava Mobiles Customer Care's response, Aug 11, 2016
Verified Support
Hi, We tried calling on the given number but it was not reachable. Have you contacted our customer care at 1860-200-7500 ? They are available b/w 10AM - 6PM on all working days. They will resolve your issue promptly.
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my mobile no is [protected]