Lava Mobiles Complaints & Reviews

As per subject i bought a lava mobile on 23 april 2016. But after using 15 days i found that mobile having manufacturing defect. I found said mobile having battery over-heated problem as well as display problem. After found defect i deposited it five time at lava mobile service center but till date problem is still. For this mobile problem i am mentally disturbed and becoming a victim of psycho. Kindly help me.

मैनै १६ नंवेमबर 2016 लावा मोबाईल खरीदाथा फौन खराब हो गया मैनै लावा सरविस सैनटल मे दीया 10थी15 बार फैन रीपेरीग कीया मगर फौन रीपैरीग न हुवा__मुजको सरविस सैनटल मोबाईल नया दीया वो मोबाईल वोरनटी नही बता रहा नया मोबाईल मीला था उसका lmel.no [protected] है अब मोबाईल मै ओवर हीगं हो जता है मोबाईल नैट का बावजर बीलकू नही चलता मोबाईल हीगं होके बन हो जाता है मैनै लावा सरविस सैनटल मै चकर काटकै थक गयाहु मैरा मोबाईल का कोय सोलुसन नही हो रहा रहा मैरी रकवेस है मेरा मोबाईल का सोलुसन लाई ? अाप सरविस सैनटल का कोनटे करे मै ने Palanpur Dist. Banaskantha.Gujarat khodiyar communication shop no 8 city light bussiness cent.Palanpur Mo.[protected] मै मोबाईल जमा कीया हुवा है

Dear sir
I have purchased a lava kxt -28 star mobile from dewakar traders, jabalpur in the name of ahfaz khan mobile [protected] on[protected], i tooked my mobile as per lava website to np electronic shop no.8, khushi plaza, krishna hotel road, near bhawartal gardenm, jabalpur (mp). jabalpur, madhya pradesh contact number: [protected], they told me that we are not going to repair the handset because it is under warranty and refused me straightly and said to me to talk to the lava customer care and after calling the customer care they told me to service centre, i was feeling like a football in between two goals and one person also said that this kind of mobile are not in use now days and suggested me to go on to the smart phone of lava irs x5 which they were forcing me to purchase and trying me to convince me, this decision is mine sir what to chose and what not to chose because my indian constitution gives me the right of this, please help me out because a phone is an important utility in daily life, please do the needfull as soon as possible

I bought lava c180 headset on 3 march 2016 after somdays my phone showing some problems than i went to service centre but they didn't accept it for repair they told me that imei no. Of my phone is not valid and also imei no. Of my phone printed on phone and printed on bill is not matched. I bought this phone from "super store" alwar near jai complex road no. 2 alwar 301001
Name ritesh
Contact no. [protected]
[protected]@gmail.com

I brought a lava arc 225 model on 7/7/16.
A basic model. my complaint is that when my phone is on silent mode it does not vibrate.
There is no vibrate option on my mobile.
I addressed the same to the shop keeper and the customer care service centre too but. they refused to change my phone.
There is no description on the mobile cover too that the phone doesn't vibrate, so how are we suppose to know the same?

Sir
I have should purches lava mobile date on 02/05/2016 5 time mobile repair on your service center for charging problemand heating problem then i am not satiesfied your service.

Last submit date 29/06/2016

Received date 15/07/20
16 on service center
Please do help us
Attach mobile bill and last workout paper... Thanks

I am using lava iris pro 30+ mobile phone since last 18 months. From last two months i am having a problem with the phone's battery and due to this my phone is switching off suddenly. To start the phone, i have plugin the charger.
I visited my nearest service center for the replacement of the battery and the person from service center also agreed with the battery problem. A request has been raised on 31th may 2016 to replace the battery and told me that the battery will be available within 7 days.
However, after 1 months they closed the request, said that the battery is out of stock. I called to the customer service for the same and they suggested to visit the local market for searching of the battery as the company is out of stock. How funny...?
Anyway, i searched for the same in delhi famous mobile market places for the same, however not found the replacement.
Next, i contacted customer service via phone and they suggested to send a mail, which can resolve my problem. I sent the email with my specific problem and they replied the same answer to find the same in my local mobile market. I replied that i did already find and they respond with same statement again and again.

Please find the below details:
Complain ticket no. Ticket: 260224
My phone no. [protected]
Name: subhajit sarkar
Imei no. [protected]

My name is manish
i have Lava Pixel V1 mobiles. my mobiles some types of problem like speaker, mic sensor, heating problem. but ur Service Center in Ballabgarh (Ravi Communication) faridabad is very poor service .
I submit my mobile 2 time but they did not repair the mobile. and today delhi head office costomer care call that ur mobile is ready please take ur mobile thats no[protected]

work order date 06.07.2016
IMEI No- [protected]
Worrkorder No[protected]

I purchased lava c 180 in april month from amazon online, after some time its keypad button got started to get chocked, i went to lava service centre triupati service centre at ganpati plaza jaipur, they just make clean its keypad and it started fine to work, but just after 1 day again its keypad continued to get chocked, i again went this service centre and complained abt it, they again just clean it, i asked them to change keypad parts but they said that they didnt have the parts, this time also it started to fine work but again after 4, 5 days it also started to get chocked, i m totally fed up of it, i want to replace my handset

I have a purchese new lava iris x5 4-g my phone is charging problem i am visit in service centre mb road khanpur 11/07/2016 service centre staff cheak my phone but parts is not avilabe 3day after rapair but 4th day again call sir mr aman talking in sir aapka phone noida jayega dead ho gya hai maine kha k only carging issue not hardware issue but sir not be time is deside in repair i am working is heromotocorp ltd. Sir without mobile is very defficult life so i am request please my mobile repair if possible.?
My phone warranty is aug 2016.
Please pay my amount 11000/- lost of amount of this phone lava company. Very bad service centre

I have a purchese new lava iris x5 4-g my phone is charging problem i am visit in service centre mb road khanpur 11/07/2016 service centre staff cheak my phone but parts is not avilabe 3day after rapair but 4th day again call sir mr aman talking in sir aapka phone noida jayega dead ho gya hai maine kha k only carging issue not hardware issue but sir not be time is deside in repair i am working is heromotocorp ltd. Sir without mobile is very defficult life so i am request please my mobile repair if possible.?
My phone warranty is aug 2016 i am lost of money lava company mobile please refound my amount of rs 11000/-

I have a purchese new lava iris x5 4-g my phone is charging problem i am visit in service centre mb road khanpur 11/07/2016 service centre staff cheak my phone but parts is not avilabe 3day after rapair but 4th day again call sir mr aman talking in sir aapka phone noida jayega dead ho gya hai maine kha k only carging issue not hardware issue but sir not be time is deside in repair i am working is heromotocorp ltd. Sir without mobile is very defficult life so i am request please my mobile repair if possible.?
My phone warranty is aug 2016.

Battery backup very poor not asper specification.
As per your specification battery 3G talk time 09 hours but practically only 03:51 hours .I am very unhappy with Lava mobile with this fraud
Kindly do needfull help or replace the set.
Very poor battery backup I am very unhappy with this type of frauds by Lava mobile please help.
Fraud or wrong information given by mobile company. After seeing specifications customers purchase mobile company showing battery backup.
Mobile company showing specification are:

Model Pixel V2
Operating System Android v5.1 (Lollipop)
SIM Slot(s) Dual SIM, GSM+GSM
SIM Size SIM1: Micro
SIM2: Micro
Network 4G: Available (supports Indian bands)
3G: Available, 2G: Available
Fingerprint Sensor No
Quick Charging No
Design
Dimensions 141.6 (H) x 70.8 (W) x 7.6 (T) mm
Weight 128 grams
Colours Black, Blue, White
Display
Good
Screen Size 5.0 inches
Screen Resolution HD (720 x 1280 pixels)
Pixel Density 294 ppi
Display Type IPS LCD
Screen Protection Yes
Touch Screen Yes, Capacitive Touchscreen, Multi-touch
Screen to Body Ratio 68.59 %
Performance
Good
Chipset MediaTek MT6735
Processor Quad core, 1 GHz, Cortex A53
Architecture 64 bit
Graphics Mali-T720 MP1
RAM 2 GB
Storage
Excellent
Internal Memory 16 GB
Expandable Memory Yes, Up to 32 GB
User Available Storage Up to 11.5 GB

Camera
Main camera
Resolution 13 MP
Sensor CMOS image sensor
Autofocus Yes
Aperture 2.0 F
Optical Image Stabilisation No
Flash Yes, Dual LED Flash
Image Resolution 4128 x 3096 Pixels
Settings Exposure compensation, ISO control
Shooting Modes Continuos Shooting, High Dynamic Range mode (HDR)
Camera Features Digital Zoom, Auto Flash, Digital image stabilization, Face detection, Touch to focus
Video Recording 1920x1080 @ 30 fps

Front camera
Resolution 8 MP
Sensor CMOS
Flash Yes, LED Flash

Battery:-

Capacity 2500 mAh
Type Li-Polymer
Not User Replaceable Yes
Talktime Up to 10 Hours(3G) / Up to 24.5 Hours(2G)

Network & Connectivity
SIM Size SIM1: Micro, SIM2: Micro
Network Support 4G (supports Indian bands), 3G, 2G
SIM 1 4G Bands:TD-LTE 2300(band 40)
FD-LTE 1800(band 3)
3G Bands: UMTS 2100 / 900 MHz
2G Bands: GSM 1800 / 1900 / 850 / 900 MHz

4G Speed: 50 Mbit/s ↑ 150 Mbit/s ↓ (LTE category 4)
GPRS:Available
EDGE:Available
SIM 2 4G Bands: TD-LTE 2300(band 40)
FD-LTE 1800(band 3)

3G Bands: UMTS 2100 / 900 MHz
2G Bands: GSM 1800 / 1900 / 850 / 900 MHz

4G Speed: 50 Mbit/s ↑ 150 Mbit/s ↓ (LTE category 4)
GPRS:Available
Wi-Fi Yes, Wi-Fi 802.11, b/g/n
Bluetooth Yes, v4.0
GPS Yes with A-GPS
NFC No
USB Connectivity microUSB 2.0
Multimedia
FM Radio Yes, Recording option
Loudspeaker Yes
Audio Jack 3.5 mm
Special Features
Fingerprint Sensor No
Other Sensors Light sensor, Proximity sensor, Accelerometer

Sir/madem

i want to inform you that i have purchase lava iris1 selfie mobile phone on oct. 2016 but i m facing some problem before 3 month this phone screen has been broken and repair with your authorize service center but approx one month his touch censer has been stooped working, again your service center change my touch screen in warranty period but now again facing new problem phone mick is not working and on/off switch is hanging condition.
so please short out my problem because i m very disturb with your product.

After formatting done by Ahuja Customer Care Centre in Gwalior(MP).My Cast Screen is not working.If i Asked them to reset it then they denied to do it.

Kindly look into this issue as early as possible.

Also, For your refernce My mobile is in Guarantee Period.

Thank & Regards
Sanjay Mishra
Mobile No:-([protected])

Complaint Under Consumer Protection Act 1986

IN THE MATTER OF:
(Name and address of complainant) T.Phanindra Babu
Plot No. 24
Indiranagar Colony, SRIKAKULAM
Cell: [protected]
VERSES
1. Joy Mobiles, Day & Night Junction
Palakonda Road
Srikakulam
2 . Sri Sai solution (Authorised Service Centre for Lava Mobiles)
8-4-101, Beside Teja Parlour, G.T. Road, SRIKAKULAM
RESPECTFULLY SHOWETH:
This is to bring to your kind notice that I have purchased a mobile mode No LAVA IRIS X8 Tax Invoice No.1544 dated 26/06/2015 paid by cash. The said mobile was suffering the following defects.
1. The camera quality was not good
2. The software is not good as the mobile is hanging always
3. The contacts were automatically deleted and often auto off
I have reported the matter to the seller several times and it (Mobile) was given to the company servicing centre as advised by the seller of the mobile. They have done servicing thrice but problem was remaining same. After that I have given them a notice as to replace the mobile unless and otherwise I approach the court. Later they called me and asked me to give the mobile for further servicing on 15/06/2016 and the mobile returned to me on 23/06/2016 after four days the problem was repeated in the mobile. When I asked them they told that the warranty period was closed on 26/06/2015. It appears that they have intentionally delayed to avoid replacement of mobile. They acted like servicing the mobile frequently to avoid replacement of mobile.

The date of purchasing of my mobile was 26/06/2015 which they are saying warranty was lapsed whereas my sister was purchased a mobile of the same company on 02/06/2015 but was serviced on 29/06/2016 which has warranty. Comparing with this if we will observe how my mobile warranty was lapsed I am unable to understand.

Servicing Details of my Mobile:
S.No Date Work Order No Complaint
1. 02/04/2016 [protected] Default android browser not working
2.[protected] Automatic contacts deleted
3. 11/05/[protected] Total software Problem
4. 15/06/[protected] Total software & Hardware Problem PCB Changed (Mother Board)
Note: Thrice without work order they have done servicing (In total they done servicing eight times).
Kindly do the justice to get the cost of the mobile and other loses due to improper service and mischief of the Service centre.
1. Cost of the mobile 8350-00
2. Due to contacts missing I lost a job 8000 X 2 Months 16000-00
3. Court expenses 1000-00
__________
Total 25350-00
__________

Filed By

T.Phanindra Babu

Since i have started using Lava X1 selfie, i save some photos in private but when i need those photos i don't find it anywhere on my mobile. Even if i connect it to my laptop or open file manager to get those hidden files but it is of no use. all those photos are not there. i want those photos urgently. how would i get those??? i even searched it on google but it is also of no use and i have to complain here. need help...

I bouhht a lava pixel v2 3gb handset..on 20/04/2016 from jhansi ...after 2 weeks of purchasing..my phone not working properly ..i have problem on the charging .and toch problem ..because i hv no time for the service my phone ..so i went to lava service center..on 30/06/2016. ..but the employe of lava service center told me that my phone is water damage..but when i was using this phone.during this period..there was no water damage in my knowledge..i used this phone very carefully..but the employe told me that we cant repair your phone because it water damage..but i m totally disagree with the statmement of lava service center emplyee..so i am complaing through the website.so pls solve my problem.as soon as possible..my contact no.-[protected]

I purchased my mobile reliance lava c 180 from amazon online, after some time its keypad started to get chocked, i repaired it 2 timed on lava service centre they repaired it but after 2 days its problem seems continue, i m totally fedup of this mobile, i want to my refund now.invoice no is rj-sjaa[protected], mob no [protected]

Dear lava customer care team,

I am the genuine customer of lava till now. i purchased lava iris x9 in shasta mobile, pondicherry on 29.06.2015.

While purchasing this mobile. i heard that lava mobile is very best. i also really felt the same and i purchased this mobile much happier. but now am got very much stress because of this service center.

Before 6months, i got networking problem in this mobile, till date it was not at all rectified.

Problems in this mobile are networking problem, only one sim is working, display problem, charging problem, hanging problem, white screen, power button not working properly using internet very slow, side locking button not working properly, etc..

Because of these reasons i gave this mobile to the guna lava service center, pondicherry four times and i went there many more times regarding the issues i mentioned above. because of this i got stressed lot.

After long struggle finally they agreed to give me a new mobile as replacement. you communicate this by oral but i asked you in written format but you said that you are not having rights to give like that.

But last 6months i got many problems and stressed because of this handset problem.

One day i called to the lava customer care they gave me a complaint no.1402267 but till date there was no response from the customer care team.

On 20.06.2016 finally i gave my handset to guna lava service center, pondicherry but till now my problem wont rectified. work order no. if[protected].

Lava is a branded company and i know that you people will understand the feelings of the customer.

This replacement is not a big matter to lava, but for me its a matter. so kindly give me the replacement of my mobile into a new sealed mobile.

I need the acknowledgement for about the replacement of my handset into new handset in written format.

Immediately send me the acknowledgment in e-mail.

Kindly do me the needful and relief my stress. i hope that lava will care about customer. lava knows that customer is god and they only made lava as king.

Thank you.

May i know why you are taking this much time to give resolution to me.

Guna electronics pondicherry said that they are going to give me replacement of my handset. but yesterday evening i got a call from customer care and said that "as per the follow up done with relevant department the expected delivery date of your handset is 02/07/2016".

I think that there is much communication gap in your service team and the customer care.

May i have your managing director, owner and higher official contact no. and email id's for further clarification about my handset and the pondicherry lava mobiles quality.

I already send emails to you customer care and i went several times to your pondicherry service center and got highly stressed.

For that i plan to go for consumer court and got my justice.

Am having all the evidences about the response about my handset from your side.

This is the final reminder to you and lava service team for give me the proper response about my replacement of my handset in written format.

If you are going to give a replacement means i don't want the refurbished and used handset. because ultimately i got stressed, again and again i don't want to remain same.

So i need the proper working new branded sealed handset as replacement.

I need all my handset service work order no. along with date which i gave and got my handset for service. its must and urgent for me.

Kindly give me the acknowledgement letter about my handset and the reference numbers for proceedings as per the court of law.


Thanking you

With regards

S. velmurugan mba, llb, pgdir&ll

Pondicherry.

Mobile no.: [protected] / [protected]/ [protected]