LazyPay Complaints & Reviews

Hi,

I have made payment on 1st April 2023 which is successful and showing as paid in both the Lazypay and Bank app.
But then the payment is not reflecting and it's still showing as due and asking me to pay the amount on 3rd April.
I never delayed any payment since I started using the app.

Paying early is the only mistake I have done so far.

This has to be fixed, and a big 0 rating to the Customer care who are unable to understand the issue and the people who understand the issue are disconnecting the calls.
I have the recordings of all the actions made since my payment is not updated to the outstanding amount.
Am attaching all the proofs I have here in this email and I want this to be fixed ASAP.

Or I am ready to proceed legally as I do not see that my bank had any issue related to the payment.

Kindly do get back to me as soon as possible and do the needful.

Since 28 july 22 credit balance amount shown wrong after repayment send many emails phone calls with proof didn't received credit balance

Ticket "#79085 – Fwd: different statement from mr sourabh singh" has been reopened, please visit https://newaccount[protected].freshdesk.com/helpdesk/tickets/79085 to view the ticket.

Ticket comment
Sir
Thanks for update,
I am repeatedly telling your organisation (Lazy Pay)
Why have you paid this money, I have not authorised you to pay
My subscription is manual at your lazy pay, nor...

Waive of the late fee along with whatever interest on the amount to be paid u have charged. Even rbi provides 2 days of grace period for clearing credit card bills yaar, how could u charge so much just for one night?? waive it off right away i'll make the payment.
Txn id for interest on pending dues: txn[protected]
txn id for late fee charged: txn[protected]

respond immediately. As a company u hold rights to charge, but not like this in a wrong way. Seriously, 612 for just for one night!!! wow!

My LazyPay # [protected], Unauthorized EMI conversion & interest charged. I am ready to pay my used amount. They are allowing to do settlement & closure.

I have tried make the full, payment of Lazy Pay payment of December on January 3rd as I usually do but the App does not seam to go through. I could only complete the payment on the next days and they have lieved a late payment fee and refuse to waive the same. On 1st February I called thier call center again and they agreed to waive this fee, but this fee was not waived yet. On calling them again, they refuse to waive these fees. The actions of this company is fraudulent and even RBI allows 2 days grace period for clearing credit card bills from due date. The action of this company is no different from the Chinese App and thier business should be shut down

Hi i am mamta . I was charged rs.157.50 twice on Jan 5th 2023 and one of these payments resulted in a payment gateway failure. When I asked lazypay to refund that amount .. it's almost 1 month and they have not done anything. I have escalated issue to thr RBI ombudsman. Hopefully they will put lazypay in it'd place and stop such fraud.

Lazypay fraud: I made a payment through Razorpay and the horror started after that. I got an sms from Lazypay asking me to pay the amount I borrowed from them through Razorpay(which I didn't!)
They didn't tell transaction or merchant details.
How to report this to authorities?

Already requested to delete my account many time to them but they are responding and it’s urgent to remove their loan details from my cibil score .

On 24th September 2022, I received a call stating that if I made a payment of Rs. 9180, they would waive off my late fees of Rs.3507.02. Later that evening, I made a payment and was told the fees will be waived off and Rs.3507.02 was added to my transactions but DID NOT reflect in my outstanding.

As expected, they DID NOT WAIVE off the amount and when I emailed them about it, I was told that the phone number that I had received a call from and had called back on, didn't belong to them and I was supposed to ask the agent to waive off the fees before making the payment. IT WAS THEIR AGENT WHO TOLD ME THE PROCEDURE.

Post all of this nonsense, they have harassed me over and over again via calls and emails and I've been promised call backs from TWO OF THEIR SUPERVISORS, ARVIND AND SARFARAZ WHO ARE COMPLETELY USELESS BECAUSE THEY HAVENT EVEN TRIED TO RESOLVE THIS. ALL I KEPT GETTING WERE EMAILS SAYING THAT THEY'RE ARE LOOKING INTO MY CASE AND IT WILL TAKE TIME. I have had to change my number because of this.

A few months ago, they had started threatening me via whatsapp about legal action and address visits without even looking at my numerous emails and calls to them. I'VE TOLD THEM OVER AND OVER AGAIN. I'm happy to pay for my usage but I will not pay a rupee more. After all of this, I got them to close my account.

When their collection agents had called me I've had to explain the situation over and over again because none of them have put notes on the account and they tell me that they don't have access to emails. Their company has mentally harassed me every day instead of looking into the situation and resolving it. I was very depressed after this and had to seek professional help.

I would like to point out that I've sent numerous emails to the CEO too but he too has not helped me.

I'm still willing to pay my outstanding amount (only my usage) The rest has to be waived off as promised.

MY LAST COMPLAINT WAS MARKED AS RESOLVED SO I'M RESPOSTING THIS!!!

On 24th September 2022, I received a call stating that if I made a payment of Rs. 9180, they would waive off my late fees of Rs.3507.02. Later that evening, I made a payment and was told the fees will be waived off and Rs.3507.02 was added to my transactions but DID NOT reflect in my outstanding.

As expected, they DID NOT WAIVE off the amount and when I emailed them about it, I was told that the phone number that I had received...

I made payment of 728ruppes on 19 December It debited from my account but they said they didn't receive it since then I'm in contact with my bank regarding the transaction I was informed that they received my funds and the their bank confirm that but they still show my outstanding and Add more late fee, then i asked my bank account for Reverse the payment so the bank stop responding to them such a heck now my outstanding is 1000 for no reason no one there is to help

Hi,
I am reaching out today with regards to a recent payment I had made for my Lazypay account, registered under my phone number [protected].

I spoke to one of your customer care representative on 2 Jan and I was assured that if I pay 15054.00 towards my outstanding balance then you won't deduct it the 2nd time from my account via Mandate/ECS. The same is also mentioned in one of the FAQs on your website. However, the ECS was still triggered and another 24272.54 had been debited from my account. (See Attached)

There's been a death in the family 3 days ago and I'm in a tough situation at the moment. Hence I requested that they atleast provide me with a refund of that 15000 as I have a few medical bills to pay urgently..

I AM BEING TOLD THAT THEY WON'T DO IT !!! THEY have already deducted the respective payment for this month so what's the problem is returning that 15K ???? Isn't it illegal to charge your customer for 60% more than the actual due amount value????

This is Rashika, actually one day I received a text that transaction of rs1119 has been made using Lazypay (I've never downloaded this app or register my self on this platform), I searched on Google it's shows that this is a way from which they make money and Lazypay has very bad image, I called on customer care but no one speaked, I ignored it. Next day I again'received same message (I'm attaching every image), then I got suspicious and downloaded the app to see what's the matter, I found that from Myntra someone has used my account, but without OTP how can they register me or without kyc how can they approve transaction, I was relaxed as I didn't share any OTP or registered myself.
I put 2-3 mails to them but they didn't reply, suddenly I received message that your account has been blocked due to suspicious activity, next day I received different message saying your account has been blocked due to payment not done meanwhile I didn't get any reply or call. Today I received a call from Lazypay they said that you've to pay your dues, I said why should I pay I didn't buy anything, and why you people didn't reply me when I was in trouble and you re calling me now for your payment. I argued for some time, they I received message that 35rs has been charged again due to not paying,

I'm not understanding what's happening and what should I do. There's no one to whom I can complaint about

Hello my name is dillip Kumar Singh
Actually I had a problem so I was take one loan from lazy pay named express cash.
About my loan I have been taken 84000 rs amount. loan I'd 6233907
Then before my first EMI I have been paid my loan amount.
Date 30/12/2022
Payment of loan amount+GST about 90000 rs
Now my problem is they wasn't close my loan nd I've call them a lot they say's
We will sign...

Hello my name is dillip Kumar Singh
Actually I had a problem so I was take one loan from lazy pay named express cash.
About my loan I have been taken 84000 rs amount. loan I'd 6233907
Then before my first EMI I have been paid my loan amount.
Date 30/12/2022
Payment of loan amount+GST about 90543 rs
Now my problem is they wasn't close my loan nd I've call them a lot they say's
We will sign...

The transaction of 349/- shows pending but the amount has been deducted from account. Please update and revert

LazyPay — Unauthorised payment
Sending notice message and mails to pay the amount of 950
Which I have not signed in the app and I didn't have account
After recieved message I've signed in and checked the transaction lazypay team doing some mistake on app

First thing Without signing in lazypay how can transaction happens

The auto pay for loan does not happen. The does not have manual payment option. Even i[censored] contact customer service, grevience support they ask you to wait few days and then make it wantedly delayed payment. The lazypay does not show loan details

I took an xpress cash loan from lazy pay. They don’t auto debit even though nach is registered and it does not have an option to manually pay in the app. I proactively follow up with customer support they just asked to wait and they put penalty after so many days. This seems to be same story every month.