Lenovo Complaints & Reviews

Massage will be not send on this no. [protected] and [protected]

I purchased the phone on 24 feb 2016 so it ran quite good for 2 month but after that i was facing some charging issue so i went to the lenovo service center on 5 may 2016 they said their is some problem in mother board so we need to replace it and need to deposit phone for 10 days, now after 15 days when i am asking about the phone they are saying that motherboard is not available at the company so please communicate with them, so now when you dial their service center number i. E.[protected] they said they are not responsible for the service provided at the service center and if you ask any alternate number they have no idea of such kind of number so in short you don't have any idea where to go if you have any hardware problem. Now in case you go to their website you will find an email. Address "[protected]@lenovo.com"

I purchased a month before lenovo a6000 from infibeam but facing this issue sice 15 days
I purchased the product on 15apr 2016
Invoice no - bt[protected]
Date of incident - 15 may 2016
My no - [protected]
I want refund as i am a corporate person and having 3 lenovo hendset at my house, for the first time i am facing a issue so, kindly refund this handset as soon as possible

Dear sir, i dr. R. Kathiravan, professor/ aerospace engineering periyarmaniammai university, vallam, thanjavur, tamilnadu state, india.

I purchase a lenovo k3 note smartphone on 02.01.2016 from my native kumbakonam. The company name where i pursched is mass mobiles cell phone sales and service, no. 3, 4. Vrs complex, hajiyar street, kumbakonam 612 001. Bill no. 1060 with the price of 9990 inr.

My cell phone imei no. [protected].

Last week on 16.06.2016 i found in my phone the back and menu button in the touch screen (Located in the bottom side of the phone) is not working properly. But, the history button working is good.

O, i went to the about said company on 20.06.2016 and i requested to them my phone is in warrenty period and solve these pbroblems. But i was directed by the above said seller to go to the authorised service centre which is in thanjavur. But, it is the duty of the seller to bring my phone to the customer service center.In this regard i spent rs. 520 for travelling charge (Bus from kumbakonam to thanjavur and auto from thanjavur bustand to the service center and return also).

I went to the service center m/s sun rise electronics which is at thanjavur, on 22.06.2016 and registered my problems. They simply take over my phone and kept in their storage and gave an acknowledgement receipt (Receipt no. 7409 dated 22.06.2016). Next day one girl called me from the sun rise elecronics and told my phone was water locked. So i have to pay rupees 2300 for service. I assure that sir, i always keep my phone very care fully there is no chance the water enter in to my phone, because it was protected by rs. 250 worth of standard arrow company cover. Then i went to the service center along with my friend and i enquire about the service center with some other customers, they told me that this service centre is always having tendency to earn money from the service even the phone is in warranty period. I have witness for the above statement.

Here i have some suspects and questions.

1. Why they are not open my cell phone in front of me and verified the warranty seal and water lock identification? During the submission itself. If they did at thetime of submission of my phone they i may accept that is my fault. But after one day they told the water lock happend in my phone. I went to the service centre and ask about the fault, one service person came from a closed cabine and shows my phone which is water locked (Red in color) here i wish to ask question why not the service centre may dip my phone in to water and making money from that? Why they are not doing the service in a transperent glass cabine?

2. The water enter into the cell phone is the manufacturing defect. Why you are not providing water proof such a costly phones?. And it is the duty of the seller to explain about and showed the water lock identification at the time of purchase to the customer. The above was not happened in my purchase.

Regarding the above said matters i was financially, physically and mentally affected right from the last one week.

Now my humble request is please do the necessory actions in this regard and service my phone as early as possible or replace with new one.

I expect your favourable reply. If it is not, why should i go for legal action againts the seller, customer service center and your esteemed organisation?. Sorry top say this there is no other go for me.

My email id : [protected]@gmail.com
My cell no: [protected]

Thanks with regards.

Screen is not responding touch is also getting lag mean while working, and whenever i been to service center to solve the problem, they return it without solving it out. i had been there for three to four times with same issue but still there was the same problem.please reply as soon as possible.
or give me suggestion to solve out this problem.reply as soon as possible

I have purchased Lenovo set online but the working of the set is poor Then I contacted the service centre twice in 15 Days But problem remain the same
Even after the mobile has been submitted to the service centre even after seven Days no response As I enquire today the replacement part is not provided by the company
SRIN[protected]
Why the companies with a such a poor services operating in Indian in such a competitive environment. Some time I committed a mistake and recommend any one to purchase the Lenovo Product .

I have purchased a new lenovo k3 note 6 months before and it was having network problems from the beginning and suddenly stopped working one day and then when I went to the service centre the company told me that the internal part of the phone was damaged and its repairing will cost me 60% of the value of the phone in addition to the service charges...it has been 3 months the phone is not working ...I want a replacement of it

Model : lenovo zuk z1
Recently I had brought a Lenovo zuk z1 mobile, it has a hanging problem. So I replaced it with new z1 mobile by amazon. but it has the same issue. I'm not satisfied with my z1 model. That to replacement period was completed in amazon. So I don't have the chance to replace once again. So what I have to do now.
My Order no is[protected]

kindly replace with new one

I have purchsed enova k3 note in the month of october, 2015 through online. Recently the cell is not functioning properly. Automatic call has gone to somebody. A very difficult to receive the person.

Hence, kindly inform me to solve the problemimmediately.
Dr. D. Rama subba reddy,
[protected]
[protected]
[protected].
Email: dr. [protected]@gmail.com

My lenovo k4 note have some issue that its charges only when switch off mode i bring my mobile to service center they told me that charging port is water damaged, i just shock..cause regular i carefully handle my phone then how its happen, then again they told me u will charge for this part Rs.480 even my phone in warranty.
it has been more than 8 days gone still my phone not repaired...really very disappointing service from lenovo.
u loose my faith
i will not recommend lenovo smartphone to any my dear
job sheet no- srin[protected]
Service center name: Jayashree Enterprises, Ahmednagar 414001
Phone imei no- [protected]

Mobile virsion .. A6000(black)
my mobile was hanging and heating issue h/s recvd w/o sim, mme, backcover
date will be deleted scratches on tempero broken also
internal conditions nt check with. battery sub no. Z59S1CF9
adaptor also sub for replacement.
i was gave my mobile in service center on 10/6/2016 and the mobile will return on 22/6/2016 but the service center recepsnist say me after ten days you will recive your phone but without phone i have not done my work .
so please take action for my mobile .
custmer name. dineshb prajapati.
address. h-60 harkesh nagar okhla-110020. mob.[protected].

service center address. okhla phase F26/1.

My laptop is lenovo Z50-70. Serial Number- YB07949619.

CD player drawer is not closing and working properly. Basically when i press open, the drawer does just that but when I try to close it, it doesn't work properly. I want to register a complaint regrading this issue.I would like you to kindly look over this issue and try to solve my problem as soon as possible. Thank you.

Sir/madam,
I have purchased lenovo k3 note, but after 3 months it starts heating while using, then i got it repair from the service centre at jabalpur (Mp). Then the mother board was changed. But after 2 months of repairing the same problem occurs and a new problem of network have started.
So now i again go to service centre for repairing and my phone is right now with service centre peoples.
This is not the way i expected the phone to behave.
I am frustated with the phone that i have purchsad.
O i kindly request you to look adter my complain and take action

I have bought Lenovo Vibe P1 two months back. Recently from past one week I am facing the sudden switch off of phone when battery is stilling showing 45% after the June update which was released by lenovo. This is a serious issue even battery is around 45% the mobile gets switched off. This issue is occurring frequently as and when the battery level comes to around 45%. Pls provide the exact solutuon for this problem.

Thanks with Tegards,
Srinivas H V

Had purchased a lenovo mobile on 19th march, 2016. The fingerprint scanner and usb stopped working within 2 months of the purchase. So, i took the phone to the service center and the executive at the service center told me that i would receive it back within 3-4 working days. Now, its been almost 21 days and they still say that the part is not available and it will take 5 more days. Whenever i call them, they just extend the date and hang up the phone. Besides that they do not know how to talk to a customer. When i asked them whats taking so long, they asked me to complain to the manager whose phone was off (It still is). Whats the point of having warranty when the service is so pathetic? I can rather spend some money and get it repaired at some mobile store and save myself from all that harrasment. Also, when i asked them for a spare phone, they just said that this option is not available and hung up the phone. So, maybe after raising these complaints, maybe i would get some kind of response from them.

I purchased lenovo zuk z1 on 24 may 2016 imei no. [protected] for ₹13500/-. I started facing an issue of network loss in this after 15 days. So i visited service centre on 8th june there they told me there is a defect in hardware so i requested for replacement but they said you have to ask company for this.
So i asked support ([protected]@lenovo.com) for replacement but they said you have to report issue in 7 days for replacement. Since i faced issue after 15 days how can i report it in 7 days.
I have not received my phone till date and it will take 2-3 more days for repair.
Its almost 15 days since the phone is at service centre.
I have told them that i will not accept the repaired phone since i have paid for a new phone.

Respected sjr/madam,
I'm divyesh sinojiya from gandhidham. My complaint is about my lenovo mobile.
Jab me meri office se ghar ja raha tha tab mera mobile lenovo a7000mere trousers ke left pocket me tha dt. 16 june 2016. Ghar pahochke mene mera phone pocket se nikala tab dekha to uska touch work karna bandh kar diya tha.
Next day mera friend mera phone leke lenovo centre pe gaya to usne bola ki aapka phone ka touch kharab ho gaya he 15 to 21 days me repair ho jayega. After that usi din sam ko 5 baje lenovo centre se phone aaya ki aapka phone ka touch pad band ho chuka he. Or wo warranty me nahi aata. Repairing to ho jayega but uska charge rs. 4000 lagega.

Please help me about this.

My phone purchased dt. Is 06 august 2015 from gandhidham.

My contact no. Is [protected] / [protected]
I am working with axis bank ltd. At gandhidham as teller.

My invoice bill, my phone box and damaged phone pictures attached.

I am getting a buzzing sound in my lenovo pc while playing music or any other audio even.I tried disable the extra audio devices and also updated the audio device drivers such as realtek, but the problem still persists.The problem has started from almost four to five days and i am unable to detect it even after updating and installing many softwares . I will be obliged if I i get any suggestions or help from your side and if possible please do it quickly i will be thankfulto you .

Hello,
I purchased lenovo K4 note vibe in the month of January 2016, after one months problems get started like not updated software and all so I submitted to authorised service centre and they did, after fews days again some problems in voice hearing, hang, display problem, battery problem, and many others, so I submitted again to authorised service centre and they changed mother board of particular mobile and gave to me but again problem didn't solve so at a same time I again submitted and they changed mother board again and gave it to me after fews days and I updated some applications and on the same days I am facing some other problems likes calls drops automatically while I Dail so I again submitted on 13 may 2016 and coordinate with Mr Ramashankar who is West region heads and confirmed me that we will replace it soon once I get approval but after our that conversation it's almost 13-15 days gone but till date I am not getting any revert and I visited ahmedabad authorised service centre and they also told me.that we didn't receive any confirmation. Once we get it we will replace and in his system also mark that we have to replace this mobile but I am not getting any proper revert from lenovo service department and I am fed up with this kind of issues. I purchased this mobile before 5 months but hardly I used 2 months and 3 months in service centre so what should I do in this case if someone body help me.

Hello Sir/Mam,

I had bought a new lenovo A 7000 mobile on date 1st 2015. IMEI no is [protected]. But after some 6-7 months problem in Radio Signal had been observed and it stop working properly. For the repairing purpose I had submitted my mobile at the authorized service centre (Kavya Enterprises Pune). The service center representative said that the problem was due to motherboard of the cellphone. The cellphone was under warranty hence they changed the Motherboard of the cellphone. Even after changing the Motherboard the fault was not solved but I continued using the phone since the service center was not able to provide the solution.

Again after 6 months the cellphone started giving issues with battery life hence decided to take the device to the service center for check-up. Now since its 13 months after I purchase of this device, it’s out of warranty now. The root cause they found out was faulty motherboard and they asked me to change the same by paying additional Rs.4200. As stated above the motherboard of the device was changed just 6 months back and in such a short period the component went dead.

It is very bad experience with quality and service of Lenovo. I am totally frustrated with this and requested Lenovo to look into this matter. Please replace my phone immediately as it shown sign of faulty parts in such short duration o[censored]se and I had doubt on repairing quality considered experience till now. I want immediately replacement of Motherboard of my phone or return of money.

Please do the needful.

Regards,
Yogesh