Lenovo Complaints & Reviews

Sir
I purchased lenovo k3 note on 14.11.2015 from paragon mobile shop at udaipur, after using this phone one week it start network, hanging, battery backup is getting very less (Sudden battery shows low) & coverage problem. Due to this problem i getting problem because i am not getting my company call on time.
In first month 2-3 times give to service center and they did format and update my mobile and told me that problem will solved, but still problem continue. This my first mail to you.
After formatting and updating my phone still i am facing above problem. For battery problem they replaced my battery after replacing battery also problem not solved.
Due to hanging problem i am not able to send sms to my office persons, while typing sms it will take long time and while i want to edit some sms then it will take long time means 1-1 letter to be deleted then its possible so it will take long time for editing message.
Some time clock also getting hang one place top right corner clock getting hang and time shows stuck, due to this problem i am faced lot of time problem while going office or other work. Some screen shoots is attached for your kind reference.
In current months i format my mobile hand set 2-3 time due to hanging problem but still problem not resolved.
This mobile is on my company name due to buy in company policy, i request to you kindly solve this problem and make faith in lenovo brand.
Please treat this matter is serious.

Please reply me asap
[protected]@gmail.com

R/Sir or Madam,

i was purchased above phone. when it has lollipop version, so it has work properly and smother. but after upgraded to marshmallow version it became slower than other phones and facing many problem to use it. many apps does not working properly and hardware problem like heating, hanging, network problem, wifi speed goes slower than normal. it seems that i made a big mistake to upgrade it.
I really work hard on net surf to resolve my problem but i got nothing about it or a little bit information I got. I contacted to Lenovo Service Center in Meerut (Uttar pradesh, India) but problem is being same. they said to me there is no downgrade version available from the company.
I requested you please reslove my problem and i m sour that others also wanted to do this. i will very thankful to you if you please available the downgrade version.
Thanking You.

Sir, i'm rehwar qureshi...
Sir mere lenovo k4 note ki battery charging se nikal ne ke bad khud khud usme aag lagi or puri battery jal gyi mobile bhi pura jal gya h... Mobile abhi 8 month ki warranty me h sir main sirf lenovo company ka hi cellphone use krta hu... Sir meri aap se requist hain please mera cellphone thk krwaya jaaye... Warna main consumer court me case dayar karunga... Lenovo company par...
Rehwar qureshi
Ganjdundwara
District. Kasganj
Tehsil. Patiyali

I bought lenovo vibe shot online and got i deliverd till 30 th april.
Soon started facing problem like over heating handset.
After 1 and half month o[censored]se the display blanked out for unknown reason.
I went to lenovo service center at thane, krishna electronics on 31/5/2016. I have still not got my phone repaired. They say that they have no received the parts yet from the company.
I have followed up with them around 6 to 7 time and i have got same response.
Lenovo has poor customer service.
Their product is not at all as good as they show. False representation.
Pls help me out so i get my phne as soon as possible.

I purchased a Lenovo Flex2 14 laptop from Pune Lenovo Exclusive shop. The dealer said the laptop comes with FHD screen, among other config.

On checking after buying, the laptop is only HD.

On communicating with Lenovo service director and other customer representatives, they guided for talking to the dealer for replacement / refund.

Now after 2 weeks of followup, neither the dealer nor the Lenovo care is responding.

I have written to all customer care emails available on their website... where do I write further for resolution?

I purchased lenovo a6000+ from flipkart, its warranty completes on this month (May/28/2016), i have a problem in mobile touch some place not work on[protected], i consult lenovo service center (Rk solution, kurnool) they can solved. After next day its over heating and slowly occurred a dispaly dark problem in my mobile again i consult lenovo service center but lenovo changed another service center. They collecting my mobile and given a receipt of mobile present problem states and said that we will change with in one week. After one week i consult (Anwar comunication, kurnool, andhra pradesh) they told me lenovo company not given display to you in warranty mode and collect mobile from our center or pay us rs. 3500/-. I am asking y not changing my display. They r not given answer and in receipt also not mention of any 10 digits service number for online repair checkup. No damage in my mobile, in service center also clearly mention as physicly no problem. I am reading so many comments about lenovo mobiles and their cheating activities. Who can stops this type of cheating. After that soo many coments y govt. Offices not taken actions on them. I kindly requested pls solve my problem as soon as possible. I am adding my entire document images. My mobile number [protected], [protected],

I have voice recording of lenovo service center..
Mobile imei no:[protected]

Model:a6000+

Lenovo K3 note smartphone has touch related issues for almost all the products. Even customer care centers agreeing that. When i went for Lenovo service center, they are not accepting my mobile service under warranty for touch problem even my mobile is under warranty period. They are telling that there are some water marks in the board it seems.. They are telling even this water marks is not the reason for touch issue they cannot accept the mobile under warranty.

They are telling Lenovo company will not accept this..
I am not getting whether problem with lenovo or with the service centers.

I went to service center 3 months back for the same touch issue. that time the service center accepted my mobile under warranty. But i have not given the mobile that time, because they said it will take 15 days

So, consider my request.

Service center : Jayanagar 4th block, bangalore.

My contact details:
Srinivas mahanthi.
Ph no: [protected]


.

I was buy a moble lenovo p70 at 1 - sep -215. That is under warrenty.. But, before two days, my mobile is damage. Because of seepage of battery fluid... When i had go to simran electronic (Lenovo service center). Than, head of simran electronic is demanding for 1500/- as a bribery. When i did not give money. He said to me, your phone is damage by water... So please help me

Dear sir,
I have lenovo k4 note mobile hand set purchased 3 month ago...last month company provide update of marshmallow 6.0 and for that i visited lenovo service centre instead of official marshmallow they installed S200_160309_ROW and this version is not running properly..the official upadate which lenovo is providing and u can update by your own is of 1.6 gb data with build number a7010a48_S214_160527_Row.I have visited lenovo service centre 5 time and every time they kept my set for 2 days and done my handset hard reset .I have facing so much of problem with this marshmallow .please help me out of this.
Thanking you

Kalpendra kumar
[protected]
Kanpur

Sir,
My lenovo A7000-a IN 8G BL not serviced in Calicut service centre.compaint is touch side scratch.they refused to service it.they said that the product is out of warranty and asked to pay 4500 rupees for servicing the complaint.this is cheering.my phone is under warranty period.pls enquire and solve this issue.
Complain no.No:SRIN[protected]
Service centre:fortune service Calicut
Complaint code:C0029 touch screen
My Contact no.[protected]

I have purchased a lenovo vibe shot Z90a40 mobile having IMEI No [protected], [protected] on 10 Jan 2016.On 23rd Apr 2016 my phone stopped working and not powering on thereafter. I have submitted my phone to nearest and only service center in purnea (Silicon computer services)on 25th Apr 2016.Its realy very frustrating and unbelievable that a company of such a big brand and credibility in market providing nothing but dissatisfaction and frustration.After completion of more than one and half month I am not in possession of my phone as the service center guys not yet recieved battery from the company.I have spoken to customer care also but they behave very rude and giving improper response.Even I have mail to [protected]@lenovo.com and got service issue no C[protected] on 31st May 2016.Please help me and guide me to handle this issue as I feel cheated and betrayed by company's service response till date.My warranty period simply lapses as phone held by service center and doing nothing except extending the dates.Now I want my money back rs 24500/- for phone and rs 2734/- for insurance.

kindly look into this matter and do the needful.

regards
ajeet kumar tiwari
[protected]
[protected]

I am from hyderabad, from last one week am trying to find out near by mobile service center details, am contacted many but saying there is no lenovo mobile service center in hyderabad.
If such case where should i repair my mobile, as there is no service center in prime location it self and it is very bad to hear.

Without service center why are you selling in hyderabad

I had purchased my lenovo vibe k4 note (Imei/ serial no. [protected]) through amazon details below
Order id :[protected]
Order date :- feb 02 2016
Invoice number :- ka-blr[protected]
Invoice date:- feb 02 2016
It was delivered to me on feb 10th 2016, on june 2nd the display blank off (No display).
I have taken it to lenovo authorize service center "communication solution f 26/4, okhla phase -2 near yahmaha centre new delhi, india" on june 4th 2016 morning the work order number okl/lo/16/00765 created. Front desk person taken the handset and asked me to wait for some time in service center only, my handset was taken inside service center they open the handset checked it out and told me that you have to leave the handset to rectify the problem.
On june 8th evening i got call from service center stating your handset is tampered and it will be done on chargeable basis when i asked the detail they told me the charging deck is tempered. I told them its new handset and never repaired or open by any other person (Other then you guys), they told me you must have purchased second hand or so.
They was clueless when i asked i can guarantee you that this handset was not repaired or open earlier by any else, and if it was tempered why are informing me after 5 days, you must have informed me at first place i. E at the time of collecting the handset or when you opened it first time.
They have no answer.
This is not fair to customer that you keep his handset do not inform anything at the time of deposit and come back after 5 days and say its tempered, i can also say the same that you guy have kept it for 5 days tempered it, to make the money out of customer pocket.
If it was tempered they should have informed me at the first place when they checked or at the time of collection.
Kindly get my handset repaired with in warranty as it was never open or checked other then lenovo authorized service center (Communication solution).
Thanks
Your truly
Ravinder mudgal
Contact number - [protected]

Lenovo never show their warranty term and condition to the customer,
Before and after registration of adp and other warranty policy.

My laptop was damage due to accident from out side of operation mode but it is in adp service lenovo is not cover it in their warranty service,

When i am ask about the reason. Their so support and escalation team send me their term and condition of warranty policy, and say

We regret the inconvenience caused

But what can i do in that time my project is not proceeding.
They are always ask about the entire detail from customer not check from their side but always say during warranty policy i will send the agent to check your laptop but never send,
Always waist the important time of customer i am facing such problem
I am not able to repair such part because i am student and due such activity of lenovo service i have lost my money time and project submission in college, they are still not proceeding accidental damage protection but
Lenovo not cover it according to term and contion

Sir
I purchance ur lenovo k3 note from flipkart
After using this phone two month it start nerwork & coverage problem. Due to this problem i getting problem bcoz i not get my company call on time and lost money .
Two time give to service centre but still problem continue. This my second mail to you. I request to you kindly slove probem otherwise i bring to you in comsumer court. Bcoz not only i facing this problem but same problem facing my other 10 friend who buy lenovo k3 note .
My phone IEM no [protected]
[protected]
Reply me
Pankaj.[protected]@rediffmail.com
As soon as possible.

Hi
I bought lenovo vibe k5 plus, just one week before, mobile getting over heat and battery consuming fast, also update new version software, there is possible to solve this problem, i got many reviews from website regarding this mobile heating and consuming battery, so what can I do solve this problem, pls as soon as possible.


Thank
R.chadrasekaran

13 days back i have submit my mobile to service center for battery replacement, but no update from service center and lenovo. While chasing lenovo they are telling you need to contact service center only.

Very bad services and support for mobile, now i am realizing that people are telling why don't buy lenovo mobile.

Today i am also saying please don't buy lenovo mobile, if you buy then ready to face problem with service & support

I bought my Lenovo Vibe P1 as soon as it was launched.It was a Pleasent change from my Long History of Nokia Mobiles.
A week into using this device, i felt intense heat during charging and while using Internet.I considered it to be normal since it has got a large battery and a good performance and a week after that the headphone jack started misbehaving.
as soon a s i connect my headphones, the volume would adjust by itself, the camery would click pitures on its own, the song changes by itself etc.
Spending 16k on a lenovo and is this what i get?
Im a student and Im studying in coimbatore.i had to use this Poor quality device bearing the intense heat and hanging issues since a few weeks i bought this device.
I have delivered the device in a Lenovo Service centre in Cochin, Kerala now.I would like to have an explanation about this from your side.I took two days leave from my schedules just to give my phone for servicing and i dont even have a back up phone right now.
And your well equipped service centre guys cannot even provide us with a back up option for our files which means all the files in my phone will be lost because of YOUR MISTAKE.
the people at service centre said they'll replace the board and return the device.
Here's my stand on this issue:
1.I Paid my hard earned 16k Rupees on a lenovo Vibe P1, not to get a poor quality device and walk in and out of your service centre every week.
2.There are two options for you guys, Either Replace my Device with a new one or Refund the amount.
I have lost my contacts and files because of your carelessness and i cant bear the losses of spending 16k on a poor quality device.
will send a copy of the Service statement if required.
Thank you.

Worst service by Lenovo customer support.

I raised an incident on January for my laptop which I bought in the same month for the battery issue.

The battery percentage comes from 55% to 6$ directly and its getting turned off, I reached the lenovo support center and raised an incident regarding this.
The continuously asked for a screen shot by sending different links. I sent them the battery report bios report and they told that the laptop battery is fine.

Then they closed the incident. Again I reached the support team to get the status they told that it was closed I told that the issue is not yet fixed, Another specialist told that he will be sending a tech to check that no one came, Another person last week told will check your laptop on Monday thats it over . I dont know what the ----- they doing there and I dont for what there is a person in the name of escalation team manager.

Now you can close the incident by mentioning that we dont know how to provide a solution for that.

Request reminder 19.

What next have you desided???

Simply ridiculous...
You all seem to have one motive mentally haressment to the customer.

I am without a handset for the last 2 months & you have taken things too lightly & for granted.

Please arrange for the replacement of the handset (Lenovo k3 note) by monday 23 may to my below bangalore address

Hopeless & pathetic...
Highly disgraceful company & employees...

It seems you all have given this issue a deaf ear & i being a customer is suffering without a handset for the last 2.5 months.

Simply ridiculous.