Lenovo Complaints & Reviews

I had buy a7000 model of lenovo from flipkart on 22/04/2015.
Recently on 04/04/2016 on my mobile, there is yellow patch, i visited their kalyan gallery on 06/04/2016, they checked my mobile and said it will not cover under warranty. I called their customer care, personnel say service station owner will mail the pic of cellphone then we will decide whether its covered under warranty or not.
So again i visited gallery on 12/04/2016 in evening, owner of gallery told me that he mailed the pic. I come to knew after calling that to customer care no email recd. Again i visited on 13/04/2016, then owner of gallery said you have to submit the phone and come after one month but my question is when they checked my mobile on 06/04/2016, why i would submit again with them and only thing is they have to mail the pic but they are not, pls resolve my query, as i want to take strict action against the service provider & lenovo official

My phone is not getting charged, i am facing this problem since last month in between i found some random solution but again it's not getting charged if it is charging then battery percent doesn't increases. I took this phone on JUNE 7 2015 and 1 year of this phone is not completed and i am facing such type of issue. Please check my phone why it is happening.
IMEI 1: [protected]
IME I2: [protected]

I have visit 5th - apr-2016 at lenovo service center (Dhara enterprise - jetalpur road baroda) problem saying touch screen he said sparepart not avilbale so my phone last 9 days prbolem not reslove & noboday take my phone not reslove my problem.

Not richable lenovo toll free number & his service station no not pickup[protected]

Hi, i bought my lenovo laptop g5070 in october 2014. Soon after i bought the laptop i started facing some keyboard issues. I did not use my laptop much initially, so got to know about the problem only in around march, april 2015.
The problem was that after few minutes of my using the laptop, the keys would start behaving abnormally. If i press 'a', the entire thing would get selected (Ctrl+a), and some randow windows would start opening.
So i talked to lenovo support, they asked about the full description for some 4-5 times and then asked me to reboot the laptop and apply some tactics. I asked them to pick my laptop as the service centre was quite far but they said that only after i have followed their instructions thoroughly and checked it by myself and that they are assured that there is actually some issue with my laptop, that they can come to pick it.
The warranty on my laptop would expire in october 2015, so i decided to give my laptop to the service centre guys in person. The service centre near kemp fort mall, bangalore. They kept my laptop for a few days and then said that the os was corrupt. They will get me the windows 8.1 os (Genuine) when we give them 2000 rupees. I decided to take my laptop to my home town instead and there i got to know that the keyboard was faulty. By this time my warranty period had expired and i had deleted my genuine os because of the service centre guys.
So i had to buy new keyboard after which my laptop is working well.
This was sheer negligence

Dear sir,
I purchased lenovo k3 mobile through flipcart online vide invoice number del[protected] dtd. 06.09.2015 product no.Handset/vl43255/lenovo imei number [protected] and [protected] .
It has started the following problem from last 10 days .
1. Set is heating.
2. The battery discharging
3.The battery is charging on mobile se off condition but not charging at on condition.
To day i contacted in your authorized service center at "hcl service ltd, 7 khairu place, kolkata-700072 and given mobile set for testing and rectification the problem as it is under guarantee. The customer information slip is attached for your ready reference. The mobile st tested physically in my presence and found correct.Than your technician taken it for repairing and told me come after four hours.I asked the job card receipt but they told me that the job card will be given only on payment of rs. 401/- sir, it is under guarantee and demanding me money for making job card is against the contract .
Than i decided to wait in waiting hall at service center.After few time the security guard came and call me.Your technician replied that the charging port is liquid damage and 48 % k3 note gives the heating problem which can not rectify so it does not cover under guarantee and service will be chargeable.
I told him that the set was open in my presence and no liquid was found. Set is in working condition and only problem is not to charging in on condition while charging in off condition .Even he failed to show me water contents.I written on the report that "no liquid shown by the technician.It is totally false report and they deny the maintenance."
Sir your service center is cheating the costumer and i saw there in most of the case your service center representative denied to work under guarantee and blame on e customer about liquid damage and try to charge money.
Sir kindly take necessary action at once as this cheating is not only harassing the customer and breaching the guarantee clause and trust of costumer but it is also bad name of company.
Therefore it is requested that kindly take immediate step for replacement of mobile set or rectification the defect as i am facing much problem due to non proper utilization of mobile set and my work is suffering.And also take the action against staff who is making false report and giving bad name to lenovo and its service center.
Thanking you sir

Enc:- lenovo customer information slip dtd.13.04.16

M.Johri
81/11 regent colony kolkata-700040
Mobile number-[protected]
[protected]
Email id- [protected]@yahoo.com

It has been just a month since i am using new phone and in the very start only i kept getting issues.
list of problems:
1)Contact manager keeps hanging for endless time and depends on its mood when it becomes ready for use.
2)Overall, Phone has started hanging and black screen is what i am seeing often.
3)Heating issues are a big problem.it is difficult for me to talk to anyone on call as i can't keep the phone close to my ear due to overheated handset.I feel the risk that it might burst any moment.
4) Sim which is on roaming is shown sometimes on roaming and sometimes not .
5)Internal memory is less as half of it is filled by the phone's pre-installed apps.

Basic features of phone are problematic in this phone and it is sad to say that the company is not responding to the complaints. If no action is to be taken by the company the phone should be banned and replaced so that the innocent users are not fooled by the company.

I am from Kerala india.All the members in my family use lenovo products
In our family there are about 7 lenovo devices. But now I hate buying lenovo devises because the last one I bought "lenovo yoga tab 2" got dead after 3 months o[censored]sage and now I was going to buy a new lenovo tab but after this
I am thinking about buying "xiamoi" . I have 1year warranty on my tab. Now what should I do?

Lenovo a859 ([protected])
Volume button is lost, need replacement, compliant pending for spare part with sri krishna electronic s thane. Sivakumar, [protected]@gmail.com [protected]


One one keep mobile aside for more than 1_2 weeks, unserviceable.. This is the nuisence for buyers, if you do not maintain parts locally, why you run the product in markets..Not suitable to competency in this world... Regrets even to complaint...Will some authority can look into the matter???????

Sir

I have already complain in regards to this about my phone over heating being advice to update the software, was updated to latest version apart from that on saturday 9th of april 2016 i visit your service center in asansol . i was waited there for 3 - 4 hrs for a solution after engineer work on phone he said i have updated my software again i start using phone once again its still getting over heat

please provide me a solution


1.Query : OVER HEATING PHONE
2.IMEI No. / Serial No.HA099CRM
3.Complete Name ASHISH KERKETTA
4.City ASANSOL
5.Postal Code 713304
6.Contact No. [protected]
7.Alternate Contact No.[protected]

Dear customer service

I have a complain about the mobile phone i have bought on 1st April 2016. The set is hanging every 10 to 20 minutes o[censored]sing the application and gets dark screen. So fricuntly I have to restart the phone. I Hope it has software problem. I went to the place from where I have bought the phone but they refused to change my phone.

Dear sir, I bought lenovo k3 note through flipcart. the complaint is the internet is not working properly, is there any settings required or not? I am using Airtel net. other mobiles my beside having full signal, but my phone shows no signal. why it happening? give me reply with solution.

My phones microphone is not working when phone put in helmet or take support of my soldier. I visit service center at bapunagar ahmedabad. They told that this is in built system we cant change it. So give me proper solution so i can use my phone..
Sir this is a kind of problem that i cant describe on mail because when i meet your service centre the people first not believe this problem but i practically done the problem their and the answer given is that this is companies inbuilt fault and appears only in this model a6000 shot... So kindly give me feedback.
Or give me some buy-back option so i can change it to other lenovo phone..
I hope you can understand my problem...Or call me on [protected]...To be a continue and satisfied lenovo costumer...

Myself shivaraj hiremath purchased lenovo k3 note dated 01/10/2015
Now the problem is mobile is getting more heat than the normal limit within usage of few minutes, some times it reaches 55 to 60 degree celsius too.
It starts heating within few minutes o[censored]sage which is intolerable to human body.At that time im unable to connect the phone calls and cellular data properly even at 3g network it starts connecting with 2g.

Mean while i was given for service at lenovo service center hubli i don, t know what they did but still its giving the same trouble.

Today (08/04/2016) i visited again but i haven't got proper response.

Details of mobile
Model : lenovo k3 note
Purchased date: 01/10/2015

I have complaint about our lenovo laptop battery.The battery discharging timing is being very high so it is not being used properly.My lenovo Laptop at that time in warranty.So I want to repair my laptop battery or change the battery.When the laptop is being switch off it's battery is being discharge automatically.So I have issue about battery discharging complaint.
My contact No.-[protected]
Address-A-25 1st floor, Gali no.-4, mandawali Chander Vihar, New Delhi, India

After using of 2 month the touch of the pH. Is not working well. When I reached their customer service center they told me for changing the touch. But that time touch is not available but they told me that after 2-3 days touch will be available in our centre when I called they said yes ur touch is available hai then I go to service centre for changing that Time they said touch is not available.. The wrong commitment they do.. Then they told me we will arrange in 2 days then we call you but their is no call after 2 days j call again they told me it take 2 more days.. Wat t the hell is this.. They are doing.. In their raj Nagar ghaZiabad service centrr in this process I was wasted my 9 days till now..

Dear Sir/Madam,

I got Lenovo Handset A36. My name is Rajendra Chore. VA41572, BATCH NO# WSRC[protected]. I haven't got the bill along with the product.

Kindly forward the bill regarding the mobile.

Thanks,

Hi,

am buy a product ( Lenovo K3 Note(Black) ) from Flip cart before 1 week, found a problem related to Battery backup issue, please make an arrangement for replacement for the same, Product ID mentioned below ( Out for Delivery: Lenovo K3 Note+1 more items from flipkart.com with tracking ID FMPP[protected] will be delivered today before 7pm by Chesin T K ([protected]) ), kindly do the needful...

I registered a complaint in lenovo for my laptop not getting charged (Brought 2 months before) . But in the meanwhile i continued using my laptop by exchanging battery with my friend . This statement is registered in the complaint .

The service engineer came the next day and claimed that the motherboard might be the problem and he asked for a day . But after the service the laptop refused to load windows . But i waited hoping i will get a solution . Later i got a call saying motherboard is burned and it is not covered under warranty . But how is it possible for the motherboard problem as i used my laptop before . Also after the service it is not even loading windows . At least leaving at the same spot would have got me working . But it was made worse .

I called lenovo service, they went on a loop, the call went for one and half hour and after that they just disconnected the phone with still my problem not sorted . Even the engineer while having a conference said the cc to send he motherboard and they will repair it, but cc didn't support that, they argued

They didn't listen nor gave a reason all they did was just complaining on us and playing the whose fault game .

I have my end-semester this week and for waiting for a month this is the reply i got . Within 2 months of buying i am supposed to buy a motherboard and get it repaired . And in-spite missing my classes, they just disconnected the phone . Leave about respect, i was denied of even costumer service right .

Product number : pfoc9xpk

I had purchased levovo k50a40 smartphone through flipkart.com on 8th feb 2016. It screen buttons aren't working from 3rd april after approx two month of purchase.
I have made chats with lenovo support through its site lenovo.com. It has been shared that imei detail isn't available with lenovo and also advised to send image of imei and invoice copy to [protected]@lenovo.com. I have sent detail of imei image and invoice copy by mail on 6th april 2016. It has been replied that "lenovo india sppop registration team regret to inform you that as per the imei number mentioned in the invoice copy, we were not able to update the warranty due to a validation error". Lenovo india sppop registration team advised to send details to [protected]@lenovo.com. I haven't receive any appropriate solution after mail.
Due un-registered imei number i am unable to take services regarding warranty.
Please do the needful for appropriate solution regarding warranty or exchange of mobile set

I am facing the problem of overheating as well as the problem of camera . the camera of my cell not gonna working when i open the camera black screen appears and can't snap the picture, so what can i do for that. also it has big issue of battery backup. this phone has less battery backup.. the main problem is network. it not gonna receives the better range while i am living in urban area.. lots of issues with my cell so tell please what i have to do for fixed it.