Lenovo Complaints & Reviews

Hi Team,
I received tthis powerbank with the serial no GXV0F78691Z11W2U6D with my laptop, so year has been pased now its unable to charging and I am unable to take the usage with it...so wanted to know what is wrong with the product, and I want resolution, else replacement.Screenshot attached for your reference.

Regards
Charanjeet Singh jabbal

My mobile lenovo a6010 plus my ph no [protected] i had buyed this 3months back with in few months data cable is not working when i went shop & service center there are saying that it was not given warranty, and mobile was getting heating, it was also hanging problem what a worst mobile

Lost the cellin train in vasai IMEI = [protected] please help to find to the cell by imei no

It is very unfortunate to bring it to your kind notice that the speed of Lenovo smart mobile is very slow on 23rd of March 2015 i got the software reloaded in the CSC but after 15 days it starts slowing down the speed .
on complaing in the CSC service engineer told that again soft ware is to be reloaded.
Kindly i have to do like that again and again aftewr each 15-20 days or there is any other solution of this problem.

with regards

Imtiyaz Ahmad
sc-266 Shastri Nagar Ghaziabad.
mobile No [protected]

My phone LENOVO A526 is in the service centre in bangalore for about a month now. I had given it to repair as my phone was showing only lenovo logo and stuck on to that screen. The date of submission was on march 14th, 2016. Initially they told the pcb was having problem. The servie centre never picks the call and we have to personally go to the service centre to know about the status. The floor manager gave his number and we used to enquire through him. The pcb to reach bangalore from delhi took around 3 weeks( lenovo still doesnt know the developments our country has acheived in transportation field). Nevertheless, with much anger, I went to the service centre on April, 1st .they told me to wait for 10 minutes as they were fixing the pcb. After half an hour, i popped my head into their working station and then the terchnician said the speaker is not working while they were fixing the pcb. Told me to wait or come later. I said i will rather wait and waited for another one hour with no response from their side. Again i entered inside and asked why so delay and they gave me some other excuse. He told within two days he will fix and call me. They have ruined my mobile. There is no point waiting and i want a replacement from Lenovo. How can the service companies be so imcompetent and careless. They have no value for the time of the consumers. My imei no is [protected].The service centre is HCL bangalore.

Hi Team,

I am facing Battery issue with my laptop B50-70 Laptop ( SI #CB[protected], its a Brand new laptop, the battery does not even last for an hour, please replace the battery.

I have lost my lenovo k3 note smart phone before somedays ago ( 29/03/2016). Now i have request to you, what will i do for get back my lost lenovo k3 note smart phone ? My lenovo k3 note has imei1: [protected] & imei2: [protected]. Please help me for get back my lenovo k3 note smart phone. & please tell me, what will i do for get back my lost phone in this condition ?

Hi
i submitted a mobile phone of lenevo in ur service centre but yet my problem was not solved yet. it says for 10 days to wait and collect but not yet done after completing even 10 days and more where my cell phone was in warranty period still. I need it in emergency please.
Customer name- Ratul swargiary

please kindly check the issue
Cell phone Lenevo A6000 16G IN BLACK
SERVICE CENTRE: GUWAHTI
NETSOL ASSOCIATES
ASSAM

Wi Fi connection goes off very often and I have to reconnect again. the connection do not survive more than 30 minutes.
What shall I do?
Unable to reach you by[protected]. Busy all time.

Y K Sharma
[protected]

I have purchased Lenovo Ideapad 500 15ISK, i5 8gb ram 4 gb graphics laptop on 17th of march 2016, from Baba computers, pune. From starting camera was not working, After 2- 3 days i got msg that startup menu and cortana stopped working so i was unable to use any feature on laptop so had to reset it, then i thought problem was solved but after that display automatically started to vanish, then i took technical help from micro soft using remote assistance for 5 to 6 times on 28th considering it is software problem but problem is not resolved so then i took my laptop to lenovo service center they did one key recovery which was one 29th but still laptop was working slowly and i took technical help from lenovo they asked me to update bias i did that but nothing happened. I have done everything one key recovery, updating bias, updating build, resetting, installing windows, formatting performing small troubleshoot tasks ... litterly everything within this 15days but had no solution.
My laptop is not working properly since day 1 it is getting forcible shut down, i cannot even work for 1hr straight, it has been 15 days since i bought it that.
It is nothing like i5, it is very slow, if i would have wanted average laptop i would have bought i3 or something else, i spent 55k for a laptop for using it for lifetime not for 7 days or 1 month.
Also shutting forcefully couldn't be software issue. Lenono is saying they do not take any responsibility of software, why is that so, it is software and hardware both i have purchased it from same company
and now i want to refund, but they are not giving me refund or replacement because according to them they have 7 days replacement policy, although i called them within 7 days which is 24th and 25th to seek help but on that day it was holiday so i they didn't have any record.
Lenovo are worst service providers would never recommend it to anyone.

Dear lenovo india,

Myself daneshwar pandey, buy a mobile phone of your company model name lenovo 6000 in the june 25th 2015. But now days i am facing the problem regarding heating of mobile. So, i requested to you please arrange facility regarding the maintenance of my mobile phone as soon as possible. Please take it seriously.
Thanking you.

Regards

Daneshwar pandey
Mob.-[protected]

I bought lenovo K3 note on 26th October, 2015. In just 6 months it's touch screen stopped working. I went to service centre, they are saying it will take 15-20 days if it's within warranty and it will take 300-500 rupees. As they will have to send it to Bangalore. It is so much inconvenient for customers as the company is not looking into the issues. There are no service centers of lenovo in pune which I got to know from customer care of lenovo. It's really disappointing that company like lenovo has such a pathetic service and can't even concentrate on problems of their customers. It is a loss of customer all the time which is not good for your company's reputation at all.

Lenovo company is violating my right to enjoy it's product as I am its customer. I have right to even take legal action under consumer protection act which I will if necessary. It's a duty of your company to fulfill demands of your customers. What I want is to replace my model as soon as possible as because such a big problem has occurred within warranty period and it is a fault of lenovo company overall. You are supposed take it seriously. Reply me as soon as possible.

I purchased lenovo k3 note on 12th november 2015. Imei no. [protected] and [protected]. It worked well for 2 months and after that i started facing heating problem, touch screen issues and network related issues (No signals on the phone) with my device. I went to the service centre regarding this, they submitted my phone and after few days they returned it and said that, sir the heating issue was because of the charging jack and we have changed your phone's charging jack.

After 2 3 days i started facing heating problem, touch screen issues and network related issues again. I went to the service centre again, this time they said that sir the phone has software issue and needs to be updated and they updated my phone's software.

For the third time when i went to them with the same issue, they said that sir we need to check this phone thoroughly and you will get it back in 10 to 15 days. I agreed to them as i had no other option.
On the 8th day they called me and said sir your phone is ok now and you can collect it. When i went to collect my phone i was surprised because the service engineer who called me to collect my phone said that sir i think this phone still has some touch related issues and its motherboard needs to be changed, i will register an email and as soon as i get an approval i will change its motherboard and you can collect it after 2 days.

When i went to them after 3 days to collect my phone, to my surprise, they said ohh sir i have just got an approval to change your phone's motherboard and we need 1 more day to work on your phone. I was totally fed up of their reckless attitude and i said you just give me my phone back and i will register a complaint regarding this in consumer forum.
Somehow they convinced me and i got my phone on the next day (After 15 days).

This was not an end of my problems because i made a decision to purchase a worst phone (Lenovo k3 note).
After a few days i again started facing touch related issues, this time they befooled me by a new software update that was marshmallow just 2 days back and this made my life hell as because of their so called latest version of software update my phone is getting shutdown automatically very frequently (20 times), it has too many bugs. Many a time the screen became unresponsive and on the screen i am only getting the notification saying, "unfortunately, the process com.Android.Phone has stopped." there are two options, ok and try to resolve. I have opted both the options for hundred times and not that has not resolved anything and even requires force restart (As i have to take its battery out and put it back).
In the evening of 2nd of april it just shutdown and now its turning on, again my phone is with them.

In last 2 months i have visited that service centre 6 7 times and everytime they assure me that sir, this time you will not face any problem. I am totally fed up of the lenovo brand and their services.

Do i have a permanent solution for this. If any, please recommend me.

From: Ashish Khandelwal
Date: Thu, Feb 11, 2016 at 9:33 PM
Subject: Re: lenovo phone customer service complain [Incident:[protected]]
To: "[protected]@lenovo.com"

1.Query
About 10 days back there was a problem in screen where the display had lines coming in between. My wife went to your service centre Tech Solutions first floor, 7 A, Scheme 1, Tejaji Marg, Pilar no 120, new sanganer road, sodala, Jaipur 302019 mobile [protected].

The person told there may be a problem in motherboard and you have to pay 3000 Rs and sent her back without any service request number or any kind of record.

The phone being in warranty period and there was no problem from our side we made some enquiries. We called the service centre and the person was less than cordial this time. He started giving multiple reasons like the sound button is broken, there is water spillage.

Where actually there was no water spillage and the outside black cover of the phone is broken from some time but there is no problem in the phone because of that.

We were told to go and get the software upgraded and we got it done in the second visit to your service centre. Still no receipt or record was provided to us that we have visited the service centre.

I do not agree with your process where there is no receipt given by your service centre. You give a 1 year warranty but when a person walk in with a problem you will try to hush the customer away.
Further I want my phone to be repaired as per your warranty.

2.IMEI No. / Serial No.[protected]
3.Complete Name Anuradha Khandelwal
4.City Jaipur
5.Postal Code 302019 ( of service centre )
6.Contact No. [protected]
7.Alternate Contact No. [protected]

From: Ashish Khandelwal [mailto:ashish.[protected]@]
Sent: Friday, February 05, 2016 10:10 AM
To: Services_ED; sudipto.[protected]@lenovo.com; Lencare; SmartphoneTS
Cc: [protected]@
Subject: lenovo phone customer service complain


We bought a Lenovo phone through flipkart WS Retail on 26 feb 2015.
Handsets/vg06720
“[protected]”, “[protected]”
F8005737 T:8 S:S[protected]
Amount 6999

From: Ashish Khandelwal [mailto:ashish.[protected]@.com]
Sent: Thursday, February 11, 2016 9:53 PM
To: Services_ED; [protected]@lenovo.com; sudipto.[protected]@lenovo.com; [protected]@lenovo.com; vinil.[protected]@lenovo.com; Vinil Raj; Aditya Agarwal; aditya.[protected]@lenovo.com; Smartphone POP; Smartphone DOA; [protected]@lenovo.com; SmartphoneTS; Lohith Nayaka; Sandeep Ramesh; Samik Sengupta; [protected]@lenovo.com; [protected]@lenovo.com; [protected]@lenovo.com
Cc: [protected]@.com
Subject: Re: lenovo phone customer service complain

No response from 6 days. You are taking customers for a ride.

I want my phone to be repaired

lenovo phone customer service complain-C[protected]

I have written more then 30 mails to them. They are ready to pay 25% as a goodwill gesture but not ready to repair phone free of cost as per their warranty.

I bought my lenovo yoga 13 laptop in august 2016. Just few months passed and it started showing all the possible problems. Touch scrren not workong, none of the usb portals are working, camera and bluetooth hardwares missing and what not! I had purchased this laptop from Dubai, UAE, from sharaf DG store. I had sent this laptop to the local service provider for Lenovo - Jumbo electronics and they said motherboard is faulty and would charge me lot more than the price at which the laptop was bought by me. I am fed up. This problem was detected in February. In less than 6 months if this is the case, what kind of laptop is this? I tried contacting your toll free numbers, none of which works!. Please revert back to me what can be done, else i will need to file a case against lenovo! Nothing less than that!

I purchased lenovo k3 note smartphone on 9-jul-2015 with one year warranty and used to use 2 sims (Airtel & uninor).
I think it was a very bad decision to purchase lenovo product.
I won't purchase any product and suggest you all to keep away this careless company


I faced (Noticeable) network related issues (Network fluctuation) first time on 20-feb-2016 and “no-signal” duration kept on increasing day by day upto 24-hours some times. I changed handset and surprisingly both the sims were giving full signal in my another samsung phone and htc as well. Then i approached your call centre on 26th or 27th feb, they advised me to change some network related setting but the issue remained unresolved and i was advised to visit service centre.


I visited lenovo service centre on 28-feb, engineer asked me to leave handset at counter and come back after 1 hour however . I collected handset after 1 hour and engineer confirmed me verbally that he has updated software & changed some configuration and handed back the phone over to me assuring phone will work smoothly now on. I used phone for 3-4 days but no improvement was seen in network signals at all which have been completely removed from my device now (Not found even in settings).


I approached your service centre once again on 4-mar, this time a job sheet was filled and they asked me to come after 6th mar. I collected device on 9-mar, engineer informed me that they have changed “” and issue has been resolved now. To my surprise the issue still persisted and i end up with losing all my hopes with you guys and i am tired now. And again i deposit mobile on 19 march 2016 and today 31march 2016 nobody giving me any update or any estimated time of problem resolution.


I think i have explained my condition to you in detail and i hope lenovo understand my concern now. I simply do not expect you to reply like you replied in your last email: “we apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved. We would request you to visit the nearest service centre for proper diagnosis and resolution”. Did lenovo even read my email before replying??? I clearly mentioned that service centre team in not helping at all. They are saying that phone is ok but it’s not as per my experience.


They guys are just trying to delay the matter until expiration of warranty period??? If so then beware, i am not going to let that happen. This is my request to lenovo that you resolve this issue at the earliest otherwise replace this phone with a new one.


I wish to quote htc & samsung here, in terms are services, they are far batter that lenovo, i am having 2 samsung & 1 htc smartphone in my family and i have experience a wow kind of experience with their service centre. Is it my mistake that i changed from samsung/htd to lenovo and expected same services from you people? You guys need to do a lot more to earn trust of indian customers such as after sales service. I have gone through online forums, everywhere it is coming out that lenovo’s after sales service is damn bad.

I purchased a lenovo k3 note from flipkart and after 2 months I am having the problem related to network, it had some time poor network and most of the time no service for both SIMs, I was thinking that there was problem with network but when i swapped the sim into another device, it was working fine. I tried every possible network setting in lenovo, but problem couldn't be solve. I tried to visit the center, and they returned it within 24 hrs saying it is now ok.

When I cam back from there and made few calls, it was not working. it was the same problem to which I was facing and service center did nothing with my device.

Now, Service center executive saying that after service, company will not be responsible for any problem within 3months of service. What kind of policy is this if lenovo service center did nothing and provided me the same faulty product.

Service Center Address:

Elite Communication,
No. C-33/2, Chandua, Opposite Bharat Mata Mandir, Sigra Varanasi.
Contact No:[protected], +91-[protected]

Please advice as without network this phone is just garbage. either lenovo should take care of this problem seriously or they should exchange the product with OK one.

I approached the service center at thiruvananthapuram for the replacement of touch screen . At the time of replacement there were no complaint about the software. Due to their irresponsible work the software got damaged and for the software repair they have again charged . And for this i went their two times and spent around 2 hours. The performance of the service center at thiruvanathapuram is very poor

I'm unable to receive calls from my home. Whereas when I step out of my home I can receive calls. I contacted my network operator and they said this is not a network issue, as Im able to receive calls in the same sim from another phone. The phone earlier had issues with the data connection, the data would work only in the secure zone. And I had to factory reset my phone to resolve that issue. Now I'm unable to receive calls.
Please help me to resolve this issue.

I have purchase a lenovo k3 note before 5 months, but it is not working fine. It is getting shutdown automatically very frequently. I have tried their smart phone technical support no but it is not working. I also emailed them 2-3 times but no response from their side.

I have also contact from their contact no mentioned at the website. But I got no solution for that.

I am facing the problem from last 15 days. Please resolve my problem as soon as possible.

My contact no is :- [protected]