Lenovo Complaints & Reviews

I bought lenovo k3 in the September in flipkart.. The phone is always not reachable.. I gave it for service, they changed the motherboard and gave it back after a week.. But the problem is still not solved.. Please advise what to do

Hi I bought k4 note vibe theater max last month, I broke my screen even though it's Corning gorilla glass I went to authorised service center to get it changed, (servicenter opposite to Vijaya college jayangar next to McDonald, they charged 3500bucks which I paid after that there's a dot of light appearing in top middle of th screen, and charging isn't happening at all when complained to service center they say it's motherboard problem and they don't say I'd they can get it fixed with definite days already 15days gone through this.

Even though the glass had broken all functionality was working fine. Only when I charge by switching off the phone it wasn't getting charged I told this and they did something and it started working.

First of the service center people don't talk properly especially one woman called jhanvi.

When talked to the inharge he says first of all we should have rejected your case due to screen brokage PCB will effect, ID this was the case how it was working for over a week then with broken condition.

Pls let me know as I have bought this phone with much expectations and thru this incident really I am disturbed and disappointed.

Pls some genuine lenovo people please help me.

Or tell me it's because of broken screen motherboard got problem I will not buy any of the lenovo hence forth.

---+
Seetharam

Respected sir,
I chandan Shaw purchasing Lenovo a6000 by online with flipkart on 27.03. 2015, during the warranty period faced problems many times like. Four times mother board changed and speakers are dead. During visit at SYSCOMP ELECTRA (BARRACKPORE, 24 PGS (N), W B). On today service center demandInge R's 350 for checking Rs. 5671 for MBoard.

Laptop not working. After turning on, it was saying " Updates not completed, please wait". Now it only asks to wait. Even after waiting for a long time, it don't start. Please resolve the issue as soon as possible.

Dear Sir,

I bought Lenovo mobile phone Model A536 (Black) 8 months earlier. I am not at all satisfy the model which I purchased. After 3 months the mobile set giving battery and overheating problem and I went to service center (Sonali Infotech, Baguiati Kolkata) they took few days to get repaired but after few days the same problem is occurred and another new problems occurred like Touch Pad not working and throws some message (“Cannot generates Thumb Nail”), S/W issue etc. Again I went to the service center and after few days the phone is still not working condition. In this regards I would like to request please replace my defect mobile phone or repair efficiently. I am furnished the details of my mobile phone.
Model: Lenovo A536
Color: Black
IMEI :[protected]


Regards,
Mantu Dey
45, R.B.C Road (Extn.)
Kolkata- 700028

Yesterday I went to Lenovo customer service and had a very bad experience
...
I bought my Lenovo K3Note from flipkart last week of December 2015
First few days it ran smoothly then after almost ten to twelve days the connectivity issue began
Whenever I am outside of my home or office premises or on the road I got the full connectivity but whenever I get to a little bit of interior the network is gone
On the first note I thought that it is an ISP that is BSNL network issue
I make a complaint at BSNL office changed my sim keeping the same number even taken a new sim of Airtel also but still the problem persist
I still thought that it will be the network issue of the service provider
So I checked both of the sim in a micromax set, guess what I got the network
I can make the call and use the internet from my home also
But again in my Lenovo the connectivity is gone
I explained the whole thing yesterday to the service executive of Lenovo customer Service, but she refused to understand the whole issue and was adamant it is the issue of network provider
And didn't book any complaint
Now I don't know what to do with this garbage which is known as "LENOVO K3 NOTE"
Any help?

Arnab Banerjee
Handset VL42344
"[protected]", " [protected]"

Sent from Outlook Mobile

Dear sir/madam
i am suffering to Lenovo company mobile i am purchase to mobile trough online amazon Jan 13th but phone was so many problem is affect but i am going to service center but not answer the my problem very irresponsible answer to Lenovo service center plz solve my problem service center phone no[protected]

Hi,

I have given lenovo b490 for service at lenovo service centre :
B-1, basement, bhagmal complex, near sec -16 metro, opp wipro sec 15, maya bans, noida

They have changed my battery . They have not given battery details on receipt. The battery i received is not the same battery and of different product. Please let me know what i need to do.

Hai,
this is sekhar. i have brought lenovo vibe p1m in nov 30 2015. As of past 3 months my phone heating problem and distuebing in speakers and slow operations..

Bought lenovo y50-70 (serial number-CB[protected] on dated 3rd march 2016 and found it malfunctioning and patches on screen. i took it service centre they said you can have DOA as its been a day only. your laptop will be replaced under DOA then they made me a service report and forward it to lencare for approval and then lencare rejected it after 3 days only then when i called and mailed them thrice and rejected my request without any explanation...

Camera (both front and back) of new Lenovo vibe x2, stopped functioning within 6 months o[censored]sage; I tried reinstalling Snapit app but could not. The service support is a joke as toll free no[protected] always says none available to take call. -akt (tandon.[protected]@gmail.com)

My T410 crashed and went blank while updating BIOS at the suggestion of Lenovo "Solution" Center (quite ironic )
The machine was bricked and rendered useless. Being out of warrant the customer support team here in Bangalore, India threw up their hands and absolved themselves of any responsibility. Not only did they not believe it, but instead argued against it referring to high quality standards that Lenovo ensures while putting any BIOS/software out to the public. Had a terrible and frustrating experience.

This was despite the fact that the same issue had been faced, and acknowledged by Lenovo in the past which troubled many users.
https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/SL510-crashed-in-the-mid...⇄

All this was informed to the customer support team but to no avail, Their argument was that it was something specific to SL510 series and no fault in any BIOS version for T410 had been discovered. The guy just would not understand that it is not about the BIOS but rather the update process, which can go wrong, though very occasionally and there is clear documented evidence for that. Besides the process of reaching out to the team was a cumbersome one with no reliable means to establish contact.

I had the same miserable customer support service experience as described by people in the above post (not referring to the online help rendered). After great effort, the customer support team lead made me travel far to their service center only to have another bad experience and terrible waste of time. Finally, I had to shell out money from my own pocket and take the risk of a local laptop repair shop trying to fix the issue, which, at least, thankfully succeeded. That was with a great amount of risk though which could have further/permanently damaged the laptop further.

Quite amused to read the frustrating experience described by "glvtech" on that forum and disgusted to have found it unimproved even a bit.
4 years on, still the same words of another user exactly describe my situation and customer orientation at Lenovo:

" ...Google rates their customer service extremely low, and I can see why. Corporate office has NO ONE assigned as a customer advocate. Tech support has no provision for "appealing" out of warranty claims. Their policy: pay up or they hang up. Its happened to me twice now"
" ...My gut tells me that a policy that technically and ethically amounts to a company throwing a brick through your front window and then standing on the curb demanding to be paid to fix it can be changed if enough wronged people stand up and complain loudly"

Wonder when things will improve!!

Please upgrade staff in vijayawada services center why because they are not responsible for customers and services are very bad, it's not my complaint it's my favor for your company.

When I opening the video, the mobile will start to scanning SD card . I tried to reboot and re set the mobile, but there is no any change the mobile will continuing the scanning and battery consuming much more, and mobile fully not charging .In the time of charging mobile becoming hot . Please tell me what is the reason.

I am using lenovo p70 with 4000mah battery capacity. When I brought it was totally good phone and battery was so good and the battery charge I will get 2 days . after getting the lollipop update the battery die fast and only half day I will get and my so many options gone after the lollipop update. The lenovo company is not done anything to fix this issue . I don't know what to do . if they did not solve this issue it will be a big problem and no one will buy the lenovo product any more.

I Bought lenovo A 6000 plus product 9 months earlier, product is good but somehow problem created in camera as well as charging, i took it to customer care faridabad sec-5, they took 10 days to get repaired but after few days later same problem raised i don't have too much time to keep visiting there pls. do help me regarding this.

Rajeev Kumar
[protected]

I own a lenovo a7000 smartphone. One sim card was not snowing. I took it to dibrugarh's authorized service center (Pixma infotech) they said without a proper check that i have to change the motherboard.. Where in the world someone says that... Than they said its 6000 rs... Wen i put some pressure on the topic... They said they will call me if some other customer brings some similar product.. They will fix it in around rs 5000... All they asked is to put the motherboard or whole screen... I took it back without repairing... I put my sim in to check it... It worked again... Hw did it happen when they said it can't be repaired... All they wanted was to make profits by cheating me... I asked few friends they said these lenovo service center guys replace the original parts with duplicate parts... Frauds...

My mobile Problem not resolved for last 6 Months and now only len come for replacement. but i don't want len brand. Need My money back

IMEI:- [protected]

Hi

I have lost my phone kindly block the number and the phone through IMEI no please. We tried to reach out through the toll free number which was in vein. The phone was stolen today around 11:30. The details of the phone are below:

phone no - [protected]
IMEI 1 - [protected]
EMEI 2 - [protected]

Kindly help at the earliest.

Kind Regards

Snigdha

Dear Sir,
Myself Vivek Deshpande, residing in pune had purchased a Lap Top Yoga 300 -11BR ( serial No P200Deyc ) on 28th feb 2016 thru Vijay Sales, Paud Road, Pune.
Started operating on 1st March - the main issue i faced was the battery indicator showed 0% charging. It use to work only when charger was on and use to shut down immediately once the charger Pin was removed. Myself approached M/s Vijay Sales, Paud Road on 5th March 2016 and requested for a replacement of the said Instrument.
Denying my request they guided me to your Service Center-Impact Infotec, Nanda Deep, ( Service by Wipro ), Senapati Bapat Road, Pune.

On 8th March 2016 i visited the above service Center - Service engineer Rahul with cell No [protected] - attended the the complaint after checking agreed on the issue and confirmed that the instrument Shuts Down once the charger pin is removed and the battery indicator shows 0% charging. As it was the only 9 th day from the date of purchase and the problem exist - myself requested for a replacement piece. They clearly said that as per The Lenovo Policy it Cannot be done and only it can be repaired.

After long discussion the service center kept the Lap Top and said that no time bound assurance can be given - it may take 8 or 15 or 25 days to complete the repairing procedure. I requested for Complaint no or Job Work Order no - i was told that it will come to you on your Cell no or thru E-mail within one hour time once your complaint is uploaded.

Today is 10th of March -till this moment ( after 56 hours) no one from the service center has sent any work order / complaint no on my cell or e-mail. Even after calling on the above cell no one is responding nor giving any information regarding Status.

Sir, right from day one the said issue was persisting we should have received Replacement of the said Lap Top. As there is no response from the above service Center you are requested to guide me and help me in getting quick response and a early solution of the same.

Awaiting for your reply and early action.
Thanking You,
With regards,
Vivek Deshpande,
[protected]