Lenovo Complaints & Reviews

Camera (both front and back) of new Lenovo vibe x2, stopped functioning within 6 months o[censored]sage; I tried reinstalling Snapit app but could not. The service support is a joke as toll free no[protected] always says none available to take call. -akt (tandon.[protected]@gmail.com)

My T410 crashed and went blank while updating BIOS at the suggestion of Lenovo "Solution" Center (quite ironic )
The machine was bricked and rendered useless. Being out of warrant the customer support team here in Bangalore, India threw up their hands and absolved themselves of any responsibility. Not only did they not believe it, but instead argued against it referring to high quality standards that Lenovo ensures while putting any BIOS/software out to the public. Had a terrible and frustrating experience.

This was despite the fact that the same issue had been faced, and acknowledged by Lenovo in the past which troubled many users.
https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/SL510-crashed-in-the-mid...⇄

All this was informed to the customer support team but to no avail, Their argument was that it was something specific to SL510 series and no fault in any BIOS version for T410 had been discovered. The guy just would not understand that it is not about the BIOS but rather the update process, which can go wrong, though very occasionally and there is clear documented evidence for that. Besides the process of reaching out to the team was a cumbersome one with no reliable means to establish contact.

I had the same miserable customer support service experience as described by people in the above post (not referring to the online help rendered). After great effort, the customer support team lead made me travel far to their service center only to have another bad experience and terrible waste of time. Finally, I had to shell out money from my own pocket and take the risk of a local laptop repair shop trying to fix the issue, which, at least, thankfully succeeded. That was with a great amount of risk though which could have further/permanently damaged the laptop further.

Quite amused to read the frustrating experience described by "glvtech" on that forum and disgusted to have found it unimproved even a bit.
4 years on, still the same words of another user exactly describe my situation and customer orientation at Lenovo:

" ...Google rates their customer service extremely low, and I can see why. Corporate office has NO ONE assigned as a customer advocate. Tech support has no provision for "appealing" out of warranty claims. Their policy: pay up or they hang up. Its happened to me twice now"
" ...My gut tells me that a policy that technically and ethically amounts to a company throwing a brick through your front window and then standing on the curb demanding to be paid to fix it can be changed if enough wronged people stand up and complain loudly"

Wonder when things will improve!!

Please upgrade staff in vijayawada services center why because they are not responsible for customers and services are very bad, it's not my complaint it's my favor for your company.

When I opening the video, the mobile will start to scanning SD card . I tried to reboot and re set the mobile, but there is no any change the mobile will continuing the scanning and battery consuming much more, and mobile fully not charging .In the time of charging mobile becoming hot . Please tell me what is the reason.

I am using lenovo p70 with 4000mah battery capacity. When I brought it was totally good phone and battery was so good and the battery charge I will get 2 days . after getting the lollipop update the battery die fast and only half day I will get and my so many options gone after the lollipop update. The lenovo company is not done anything to fix this issue . I don't know what to do . if they did not solve this issue it will be a big problem and no one will buy the lenovo product any more.

I Bought lenovo A 6000 plus product 9 months earlier, product is good but somehow problem created in camera as well as charging, i took it to customer care faridabad sec-5, they took 10 days to get repaired but after few days later same problem raised i don't have too much time to keep visiting there pls. do help me regarding this.

Rajeev Kumar
[protected]

I own a lenovo a7000 smartphone. One sim card was not snowing. I took it to dibrugarh's authorized service center (Pixma infotech) they said without a proper check that i have to change the motherboard.. Where in the world someone says that... Than they said its 6000 rs... Wen i put some pressure on the topic... They said they will call me if some other customer brings some similar product.. They will fix it in around rs 5000... All they asked is to put the motherboard or whole screen... I took it back without repairing... I put my sim in to check it... It worked again... Hw did it happen when they said it can't be repaired... All they wanted was to make profits by cheating me... I asked few friends they said these lenovo service center guys replace the original parts with duplicate parts... Frauds...

My mobile Problem not resolved for last 6 Months and now only len come for replacement. but i don't want len brand. Need My money back

IMEI:- [protected]

Hi

I have lost my phone kindly block the number and the phone through IMEI no please. We tried to reach out through the toll free number which was in vein. The phone was stolen today around 11:30. The details of the phone are below:

phone no - [protected]
IMEI 1 - [protected]
EMEI 2 - [protected]

Kindly help at the earliest.

Kind Regards

Snigdha

Dear Sir,
Myself Vivek Deshpande, residing in pune had purchased a Lap Top Yoga 300 -11BR ( serial No P200Deyc ) on 28th feb 2016 thru Vijay Sales, Paud Road, Pune.
Started operating on 1st March - the main issue i faced was the battery indicator showed 0% charging. It use to work only when charger was on and use to shut down immediately once the charger Pin was removed. Myself approached M/s Vijay Sales, Paud Road on 5th March 2016 and requested for a replacement of the said Instrument.
Denying my request they guided me to your Service Center-Impact Infotec, Nanda Deep, ( Service by Wipro ), Senapati Bapat Road, Pune.

On 8th March 2016 i visited the above service Center - Service engineer Rahul with cell No [protected] - attended the the complaint after checking agreed on the issue and confirmed that the instrument Shuts Down once the charger pin is removed and the battery indicator shows 0% charging. As it was the only 9 th day from the date of purchase and the problem exist - myself requested for a replacement piece. They clearly said that as per The Lenovo Policy it Cannot be done and only it can be repaired.

After long discussion the service center kept the Lap Top and said that no time bound assurance can be given - it may take 8 or 15 or 25 days to complete the repairing procedure. I requested for Complaint no or Job Work Order no - i was told that it will come to you on your Cell no or thru E-mail within one hour time once your complaint is uploaded.

Today is 10th of March -till this moment ( after 56 hours) no one from the service center has sent any work order / complaint no on my cell or e-mail. Even after calling on the above cell no one is responding nor giving any information regarding Status.

Sir, right from day one the said issue was persisting we should have received Replacement of the said Lap Top. As there is no response from the above service Center you are requested to guide me and help me in getting quick response and a early solution of the same.

Awaiting for your reply and early action.
Thanking You,
With regards,
Vivek Deshpande,
[protected]

I ordered this in flipkart in may, 2015.

It worked well but the charging port has issues from the begining being very loose.

Now it became a dumb thing
not at all charging the port became loose

at odd times it's charging at a rate of 10% per 5 or 6 hours.
Ive attached a pic of my invoice

Hello,

I had purchased Lenevo Vibe P1 and after 2 months, the touch screen issue started. I found a service center in Barrackpore, West Bengal. From[protected] my phone is at their service center, but still their parts have not arrived. They cannot guarantee me about the date of delivery. Whenever I ask them about the status, they are telling me repeatedly that the phone part has not still arrived and it's going to take more time. Now they are not even sure how much time more it's needed. If this is the case, why put the Clause 12 and 13 of the Service Center T&C??

The phone was delivered to me within 4 days of my purchase but when the problem occurred, I simply have to leave all my work and keep calling the Service center people who keep showing me attitude that if I can't wait I should take back my Phone. Should I consider therefore consider this as a problem of the phone in the manufacturing itself? Or, are your customer service people trained to behave in such ill manners. As a customer, when I paid for the Phone, I have every right to ask when I can get back a working phone. I think we buy phones for our use and not to be harassed like this and to keep calling Service Center.


Service center details:

Name: Syscomp Electra
Barrackpore
Dist - 24 Parganas North
West Bengal, India
Phone: [protected] / [protected]
[protected] (received from customer care lenovo which is attached with this email)

I bought lenovo vibe s1 smart phone and i totally fedup with this phone within a week itself . extremely disappoining item . The mobile network is not recognised in the phone .
all time there is no network in the phone . i have to go out to make a call and the same network works very well in the other phone . I am fed up with this phone.
phone cut button is not working most of the time . it hangs .there is no proper sound in the phone . battery backup is also not good .
the main problem is not to recognise the network at all.
i want to refund that phone .
provide me proper assistence .

My mobile is not working well. too many issues that cant explaine . cant swith off the mob.when we touch for something display showing other windows or any other applications, pictures etc. Cant control it. Mobile is running its own wish!!!
I think it's due to any virus. In thrissur town there is no lenova service centre with proper functioning. Iam helpless. Please do needful at the earliest.

THANK YOU
THOMAS SEBASTIN

The contact master is not working.. It take a very long time to show the contact details and sometimes it says that the contact master is not responding and closes the same... Do not know why .. I have only 414 contacts stored . It is killing in many ways . Urgently if you want a contact details you have to start hitting flies until the same appears

I bought a Lenovo K4 note on 16th Feb 2016 and after 10 days it has stopped working with screen showing lines. I went to the Lenovo authorized center at Technocare Solution Pvt Ltd in Janak puri. They refused to accept the phone stating that there is an internal damage while there is no physical damage and while leaving primarily they said we don’t have any parts since this is a new model. They asked me to leave the phone and it will be repaired on chargeable basis since it is a liquid spillage and there wont be any replacement.

Authorized center confirmed that there is a liquid spillage and since there is not visible physical damage on the phone, it can be internal issue as well. But it will be on chargeable basis only as it cannot be ascertain on the reason.

I contacted the Lenovo Company for the escalation but after having continuously exchange mail for the past 7-10 days, there is no resolution being provided by the company.

I am getting very much irritation on lenovo product, my phone is not working properly(back and center buttons are not working) so i need help or i want to replace the product. So please help me ASAP.

Sir

I had given my Friend Mobile (S.Mariappan) (Ref no: 261) (Lenovo A369i) for Display not and SIM Drive Demaged in Kumar Electronics, Opp PVT Theatre, Tirunelveli on 07.12.2015. But Till I am reced my phone, I Call the contact number after one month of given service they tell Spare are not available in this model so we can take some time. But still they tell this answer, i am so tell, if you are not able to service plz give me mobile to me. they are not give resposbile answer. Plz give me correct solution for my mobile

Thanks
N.L.Venkatesh
Cell : [protected]

Please think twice when you had mind to go for lenovo Company its very Cheater company and always provide duplicate spare parts it service center one number ahead from it.

if you want to buy some electronics please don't Buy anything from this comapny and Flip-cart too They just believe in one time business policy

i give 0 point out of 10

if you have lots money for waste then you can choose this company ...

Thanks

I am firoz (Sales & IT Manager ) with lots of hope in your brand i purchase Lenove A6000+ Mobile from flip-cart but due to some software mistake my IMIE number are blocked so i submit my mobile to Your appoint service center HImatanagar (Gujarat) on 04/02/2016 to your Honest Communication.

He gave me Phone back on 01/03/2016 but when i show my mobile then its totally change

1) Replace my original battery with old one duplicate

2) Ram become 1 GB instead of original 2 GB

3) ROM became 8 gb Instead of 16 GB

etc...

This main parts that's he replace indeed i don't know what they change in other parts.he just destroy my mobiles i don't how can you handle this kind of service

Please let me know what can you do i don't want back .