Lenovo Complaints & Reviews

We have purchased Handset K3 note online by Flipkart in July 2915, since few months i am very much tired by using this because;
i, for dialling takes several minutes for calling & searching of no is very slow;
ii. some times it hangs, it takes lots of time;
iii, Many times in urgency we could not call immediately.
We are very much familiar with lenovo & using labtop also, i was very much happy when new product K3 note was launched & sold by registration, i have registered with my son Keval Patel.
Please resolve my problem or exchange this instrument.
Thanks

I have purchased lenovo 5000 mobile from Mobilewala shop Vadodara Gujarat.They have taken RS.500 for downloading the software.my mobile is too slow and I have visited your staff at mobilewala for 5 times.and also your customer care.they are telling me to take the back up as format is required.since problem with software. not in a position to take back up.when your shop is taking RS.500 then why this problem every time.each time we should pay to you.I think I have made a mistake of purchasing lenovo.even you are charging for software. your software is always faulty.

I am using lenovo a7000 mobile from last 8 month which is under warranty, bearing emei no. [protected] from last few days i am facing problem in touch screen, i approached to near by authorised service centre at nagpur named innovation computers.
I was told by technician at service centre that the problem will resolve in minimum 15 days, while other companies service centre like samsung and motorola is taking just few hours to replace touch screen, it is very embarrassing to see such type of service by lenovo, also they are not providing handset to use temporarily.

I have given my mobile for touch repair with warranty having a job order no. A2A/LO/15/01988 in the below given service center Absolute care, sampige road, malleshwaram, Bengalore.
But after 1 1/2 month also they were telling me that "we are waiting for spare part" still how many days they want to clear my job
Is this the way of responding to customer
This is the service given lenovo company

My recently purchased(from dubai) lenovo a6000, does not allow to down load Skype iM-videocalls from google play; any solution?

I purchase lenovo p780 from my local city p780 have so much network issue and all lenovo model have same network issue I purchase 3 lenovo handset & all have same network issue how 2 solve network issue or change lenovo brand I totally lost my money for purchasing lenovo smartphone

I bought Lenovo vibe k 4 note from Amazon .in. on dated 17th feb. and received it on 22nd feb after three days its camera shows " can't connect to the camera" I apply all necessary and basic steps but it can not work.
What should I do?

Sir,
I purchased Lenovo K3 Note from Flipkart on[protected]. I started facing the problem in the network detection in 2 months. I gave the phone in Nehru Place service centre (Touch ) on[protected], they returned it within 2 working days assuring that the problem has been solved.
I faced the same problem again and gave the phone for repair on[protected]. The service centre people asked me to collect the phone on[protected]. Within 1 hour of collecting the phone I faced the same problem again.
Mobile Serial No. - [protected]

Kindly look into the issue.

I purchased Lenovo K3 note in september 2015 from flipkart & facing touch & network problem. in december i submitted to customer care they gave me after 10 days but still faced problem related to same. again i submitted this phone to customer last week they exchange my phone with the same model.
i collect my phone from customer care still having same problem in new one.please advise.

My Lenovo 13000mah powerbank which was delivered by flipkart on 23.2.15 does not show full charged the last light of the powerbank keeps on blinking and never shows full charged.

Hi,

I have a Lenove smart phone A-7000.it is under warranty.its not working properly.
1) Hanging Problem
2)App not working Properly
3)Speaker Problem
4)SIM slot problem

Dear team,

I bought Lenovo mobile A6000 from Amazon on 26.10.2015.
once opened and started using with in 1 week i went to a concert and found
that video record by it when played back had noisy sound(not the background ).

reported it to Lenovo smartphone helpdesk and they did not reply .
then after some 2-3 months i found a service center and reported the issue.
there service engineer detected moisture and declare handset out of warranty.

i requested lenovo that there was substantial delay so they should cover this handset under warranty.
Please let me know.

Thanks & Regards
Vishal Nangia
[protected]

Pathetic smartphone "Lenovo Vibe X2"
Battery drains out anytime. It always shows 99% even after full charging and even after using it full day. 7 days already it was there in service center, but i think they have just changed battery which is not a solution.
I am damm frustrated. Just bought this phone 2 months back. I want you guys to change this phone now and refund my money
This is heights!!!

I purchased a laptop G50-80 last Sunday, But a problem is there in charging, it is showing "plugged in, not charging", what is the problem

Please update on the status


[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Tue, Jan 26, 2016 at 1:52 PM
Subject: Re: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: [protected]@lenovo.com, [protected]@lenovo.com


Hi all,
Here on l will be forced to revert to online medias as no one here are interested to help a genuine customer. While contacting mobility service centre at tvm, they are still waiting for the spare part to fix the issue and still nothing is happening. Worst kind of customer service experience. The credibility of Lenovo is at stake. I wonder whether the customer service calls are monitored. I will soon seek a lawyer to get his opinion in this regard. I am also trying to approach a Lenovo corporate client to discuss this issue.

Regards
Deelip.

On 19-Jan-2016 6:25 PM, "Deelip Kumar" wrote:
Please resolve the issue as soon as possible .

[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Tue, Jan 19, 2016 at 5:16 PM
Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: [protected]@lenovo.com, Talukder Sutabh, [protected]@lenovo.com


Hi all,

Mr Sutabh Talukder, the case manager from lenovo has assured me that the issue is being resolved by them .Could you all tell me what you are trying to resolve for me ?? .It has been more than one month now.Please arrange a call back from the esclalation team .


Regards
Deelip


Incident:[protected]
[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Wed, Dec 23, 2015 at 4:44 PM
Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Talukder Sutabh, [protected]@lenovo.com


It has been one month now. Please provide a time frame as to when the issue will be resolved .

[protected] Forwarded message[protected]
From: Talukder Sutabh
Date: Mon, Dec 14, 2015 at 11:58 AM
Subject: RE: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Deelip Kumar, Services_ED


Dear Deelip,

GoodMorning!

Technical team is working with service center on this.
We will get it resolved for you.

Thanks & Regards,
Sutabh Talukder
Case Manager, Lenovo Tablet.
Lenovo India


Lenovo-Number1
Mail Id : [protected]@lenovo.com

www.lenovo.com
Forums | Blogs | Twitter | Facebook | Flickr
Print only when necessary


From: Deelip Kumar [mailto:deelip.[protected]@gmail.com]
Sent: Monday, December 14, 2015 11:29 AM
To: Talukder Sutabh; Services_ED

Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]

Hi All,

Please update about the status .

Regards
Deelip
[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Thu, Dec 10, 2015 at 5:09 PM
Subject: Re: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Talukder Sutabh, [protected]@lenovo.com


Any further updates ??

On Fri, Dec 4, 2015 at 4:36 PM, Deelip Kumar wrote:
Hi All,

Finally after a long time, I got an email from your service center as given below .It took nearly two weeks to say that my tablet is dead and now the battery strip is broken and it does not come under warranty. I am wondering what kind of troubleshooting was done for a dead tablet. It is also contradicting to note that when they were doing the preliminary step o[censored]pdating the firmware, the tablet turned on and off. How can a tablet with a broken strip turn on and off ??.I just can't think of any reason as to why I could not suspect that the tablet was mishandled at your end. Moreover your service personnel commented that it is a new product and they are not even sure whether the parts are available or not.With such kind of technical expertise and customer service, how can I say that your service center is doing a good job!!! No, I would not recommend Lenovo to any of my students unless a favourable resolution is reached.

Regards
Deelip


[protected] Forwarded message[protected]
From: Mobility Solutions
Date: Fri, Dec 4, 2015 at 2:17 PM
Subject: Lenovo Yoga 2 Tab
To: deelip.[protected]@gmail.com

Dear Sir,

We have received your device Lenovo Tab Yoga 2 with IMEI no: [protected] in dead condition.

We have done the preliminary check up and software repairing, but still the device is in same condition.

As a second level checking, we have opened the device and the battery strip is seen broken, which won’t come under warranty.

Now the spares need to be ordered from company for further hardware repairs.

So kindly request you to advice on the matter whether we should go further to resolve the problem or not.


Thank you.

Regards
Mobility Solutions


[protected] Forwarded message[protected]
From: Services_ED
Date: Wed, Dec 2, 2015 at 6:21 PM
Subject: RE: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Talukder Sutabh, "deelip.[protected]@gmail.com"


Dear Deelip


Firstly, I would like to thank you for considering Lenovo and reaching out to me.

Hi Team

Request you to review the customer feedback highlighted below and work towards a swift resolution.

Thanks & Regards,

For Executive Director – Services
Email ID - [protected]@lenovo.com

Dear Sir,
I bought a lenovo Yoga tablet 2 on 7/12/2014. From the day I got it, it had problems with the tablet turning off by itself.Usually pressing the power button for sometime will solve the issue but now its not starting. Even though i kept on pressing the power button for long, but still no luck..so after contacting the online support (incident no :[protected] I brought the tab to the service centre at trivandrum in Kerala ( Mobility Solutions 1st Floor, Vijay Towers, Near, Prs Hospital, Karamana, Trivandrum 695002, India ) on 24/11/2015 to be serviced under warranty .They told me that they will check it and inform.With great grief even after two days they did not call.so I called and to my shock, for a tablet which is not powering on, they have started flashing the firmware and is in a continuous reboot cycle.They said that it will take a week to resolve it.It is totally outrageous! I feel like they are not technically sound to handle the issue. I doubt the credibility of the lenovo service center. I work in an environment where I mingle with thousands of students in a prominent university. I doubt that I would ever recommend such a tablet to anyone of them.So I request your kind intervention to solve the issue as soon as possible.

With regards
Deelip
Systems manager
Campus Computing Facility
University of Kerala
Ph:[protected]


On 21-Nov-2015 10:39 AM, "[protected]@lenovo.com" wrote:
Response By E-mail (Archana Pattar) (21/11/2015 11.09 AM)
Dear Customer,

Thanks for contacting Lenovo POP Registration Team

Your registration request is fulfilled in our system. Here is a summary of the product:

Serial Number (S/N) : HA023A77
Warranty Start Date :[protected]
Warranty End Date :[protected]

Please contact Lenovo Technical support centre in[protected]Idea) or[protected]Think) to assist you for your laptop/desktop hardware related issues.

You may query the registration information on the website below after 2-3 business days:
http://support.lenovo.com/en_US/product-service/warranty-status/default.page http://support.lenovo.com/en_US/product-service/warranty-status/default.page

If there is anything unclear, please contact me directly by replying this e-mail to [protected]@lenovo.com

Thanks again for contacting Lenovo India POP Team.

Regards
Archana Pattar
POP Team
Lenovo India.

Chat: https://support.lenovo.com/in/hi/livechatpc
Support website: www.support.lenovo.com
Status Check Website: http://www.lenovoservicestatus.com/index.html (check after 48 hours of order creation)


Customer By Service Email (Deelip Kumar) (20/11/2015 05.59 PM)
I have attached the wrong invoice .So sending the correct one .

On Fri, Nov 20, 2015 at 5:10 PM, Deelip Kumar wrote:


Dear Sir,

I have contacted Lenovo phone support (support id :[protected] and they told to send an email to update the warranty.
Please update the warranty as it was purchased online on flipkart on[protected] and it should not expire today .Please do the needful.


Regards
Deelip


From: Deelip Kumar [mailto:deelip.[protected]@gmail.com]
Sent: Wednesday, December 02, 2015 1:20 PM
To: Tab Support
Cc: Services_ED
Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]

Please find the service report .

Regards
Deelip
[protected] Forwarded message[protected]
From: [protected]@lenovo.com
Date: Wed, Dec 2, 2015 at 12:22 PM
Subject: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: deelip.[protected]@gmail.com


Response By E-mail (Rakesh Kumar Lenka) (02/12/2015 12.52 PM)
Dear Deelip,

Thank you for contacting the Lenovo Technical Support.

We would like to inform you that, shared the service report so that we will check with the service centre regarding the status of the tablet and we will update you.

The reference number for this email interaction is[protected].

We appreciate your business with us.

Thanks & Regards

Shymala S.
Lenovo India Tablet Technical Support.
Support Website: http://support.lenovo.com/in/hi/ http://support.lenovo.com/in/hi/


Customer By Service Email (Lohith Nayaka) (01/12/2015 07.26 PM)

+[protected][protected][protected][protected][protected][protected][protected][p...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected]+
| Image(http://lenovo-in.custhelp.com/euf/assets/images/message_template.gif) Forwarded By: Shrikant - [protected]@lenovo.com mailto:[protected]@lenovo.com


Comments: Hi Team,

Please do the needful

Regards
Shrikant


Subject


Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre


Contact Information
* Email Address: deelip.[protected]@gmail.com mailto:deelip.[protected]@gmail.com
* First Name: Deelip
* Last Name: Kumar


Question Reference #[protected]


* Assigned: Shrikant P
* Date Created: 27/11/2015 09.11 PM
* Date Last Updated: 28/11/2015 04.52 PM
* Status: Unresolved (Auto)


Customer By Service Email (Deelip Kumar) (27/11/2015 09.11 PM)


Dear Sir,
I bought a lenovo Yoga tablet 2 on 7/12/2014. From the day I got it, it had problems with the tablet turning off by itself.Usually pressing the power button for sometime will solve the issue but now its not starting. Even though i kept on pressing the power button for long, but still no luck..so after contacting the online support (incident no :[protected] I brought the tab to the service centre at trivandrum in Kerala ( Mobility Solutions 1st Floor, Vijay Towers, Near, Prs Hospital, Karamana, Trivandrum 695002, India ) on 24/11/2015 to be serviced under warranty .They told me that they will check it and inform.With great grief even after two days they did not call.so I called and to my shock, for a tablet which is not powering on, they have started flashing the firmware and is in a
continuous reboot cycle.They said that it will take a week to resolve it.It is totally outrageous! I feel like they are not technically sound to handle the issue. I doubt the credibility of the lenovo service center. I work in an environment where I mingle with thousands of students in a prominent university. I doubt that I would ever recommend such a tablet to anyone of them.So I request your kind intervention to solve the issue as soon as possible.

I have purchased lenovo vibe P1m from Flipkart The cost of the same has been
has been mentioned for Rs. 7999/- and my order booked against Order No. OD[protected] . Now the cost of the said mobile being shown on Flipkart web site for Rs. 7499/- which is less to Rs. 500/ from my mobiles cost. I have not received the delivery of the said mobile till date. Why the amount for Rs. 500/- excess recovered from me. i will not receive till the matter solved.

I had purchased lenovo smart phone A 6000 Plus, once i repaired and changed the mother board it take arround 8 days for the replace of part.
after 4 months of period again the problem started and i reach to service centre, firstly the service team is very rudely and not ready to cooperate and even says that you may complaint any where else. this time the again my phone had went for mother board replacement and the estimate time is given is of 1 month. it is very lengthy period to keep phone for servicing.

details of phone imei No. [protected]
complaint job card no is SRIN[protected] dated[protected]
service address : Tanishq connect Aurangabad Mahatrashtra

i am not satisfied with the product and nor with the service provider
i nobody is interested to look upon the complaint than i will rais the complaint on grahak manch.

This is in regards to my Lenovo S860 mobile service. My phone is in warranty and it's touchscreen became unresponsive. There is no problem which the display and no damage to the touchscreen. I gave my phone to the HCL BANGALORE service center and the next day they called me and told that its liquid-logging and hence they cant provide warranty on my phone. That is utter nonsense as the touchscreen became responsive while I was using it and there is no water-logging and also everything else is fine with the phone. Even the display is working fine. I bet that the Lenovo service center people have not even touched my phone and are saying that its liquid-logging and now they are demanding Rs[protected] for the repair. Why do you even give warranty on your products when all you have to do is just say that its liquid-logging or physical damage when it isn't? The current price of that mobile is Rs 9500 and they are charging me Rs 9000 for repair. What a joke? If you search Lenovo touchscreen not responding on Google, you will find plenty of examples which clearly indicate that Lenovo mobiles have an issue with touchscreen becoming unresponsive. I wrote to their services director also but he and his team also fooled me for two weeks and didn't resolve my issue. I would never suggest lenovo to anyone.

Some saved contacts were found missing and signal is frequently lost.. When multitasking is performed, Mobile is hanging a lot.

Dear sir/Madam

please find attached herewith attached file, Please replace the new Mobile Immideately without you fail i go to Consumer Court

My Contact No-[protected]
Email.Id-
[protected]@gmail.com