Lenovo Complaints & Reviews

Hi,

I have a Lenove smart phone A-7000.it is under warranty.its not working properly.
1) Hanging Problem
2)App not working Properly
3)Speaker Problem
4)SIM slot problem

Dear team,

I bought Lenovo mobile A6000 from Amazon on 26.10.2015.
once opened and started using with in 1 week i went to a concert and found
that video record by it when played back had noisy sound(not the background ).

reported it to Lenovo smartphone helpdesk and they did not reply .
then after some 2-3 months i found a service center and reported the issue.
there service engineer detected moisture and declare handset out of warranty.

i requested lenovo that there was substantial delay so they should cover this handset under warranty.
Please let me know.

Thanks & Regards
Vishal Nangia
[protected]

Pathetic smartphone "Lenovo Vibe X2"
Battery drains out anytime. It always shows 99% even after full charging and even after using it full day. 7 days already it was there in service center, but i think they have just changed battery which is not a solution.
I am damm frustrated. Just bought this phone 2 months back. I want you guys to change this phone now and refund my money
This is heights!!!

I purchased a laptop G50-80 last Sunday, But a problem is there in charging, it is showing "plugged in, not charging", what is the problem

Please update on the status


[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Tue, Jan 26, 2016 at 1:52 PM
Subject: Re: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: [protected]@lenovo.com, [protected]@lenovo.com


Hi all,
Here on l will be forced to revert to online medias as no one here are interested to help a genuine customer. While contacting mobility service centre at tvm, they are still waiting for the spare part to fix the issue and still nothing is happening. Worst kind of customer service experience. The credibility of Lenovo is at stake. I wonder whether the customer service calls are monitored. I will soon seek a lawyer to get his opinion in this regard. I am also trying to approach a Lenovo corporate client to discuss this issue.

Regards
Deelip.

On 19-Jan-2016 6:25 PM, "Deelip Kumar" wrote:
Please resolve the issue as soon as possible .

[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Tue, Jan 19, 2016 at 5:16 PM
Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: [protected]@lenovo.com, Talukder Sutabh, [protected]@lenovo.com


Hi all,

Mr Sutabh Talukder, the case manager from lenovo has assured me that the issue is being resolved by them .Could you all tell me what you are trying to resolve for me ?? .It has been more than one month now.Please arrange a call back from the esclalation team .


Regards
Deelip


Incident:[protected]
[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Wed, Dec 23, 2015 at 4:44 PM
Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Talukder Sutabh, [protected]@lenovo.com


It has been one month now. Please provide a time frame as to when the issue will be resolved .

[protected] Forwarded message[protected]
From: Talukder Sutabh
Date: Mon, Dec 14, 2015 at 11:58 AM
Subject: RE: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Deelip Kumar, Services_ED


Dear Deelip,

GoodMorning!

Technical team is working with service center on this.
We will get it resolved for you.

Thanks & Regards,
Sutabh Talukder
Case Manager, Lenovo Tablet.
Lenovo India


Lenovo-Number1
Mail Id : [protected]@lenovo.com

www.lenovo.com
Forums | Blogs | Twitter | Facebook | Flickr
Print only when necessary


From: Deelip Kumar [mailto:deelip.[protected]@gmail.com]
Sent: Monday, December 14, 2015 11:29 AM
To: Talukder Sutabh; Services_ED

Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]

Hi All,

Please update about the status .

Regards
Deelip
[protected] Forwarded message[protected]
From: Deelip Kumar
Date: Thu, Dec 10, 2015 at 5:09 PM
Subject: Re: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Talukder Sutabh, [protected]@lenovo.com


Any further updates ??

On Fri, Dec 4, 2015 at 4:36 PM, Deelip Kumar wrote:
Hi All,

Finally after a long time, I got an email from your service center as given below .It took nearly two weeks to say that my tablet is dead and now the battery strip is broken and it does not come under warranty. I am wondering what kind of troubleshooting was done for a dead tablet. It is also contradicting to note that when they were doing the preliminary step o[censored]pdating the firmware, the tablet turned on and off. How can a tablet with a broken strip turn on and off ??.I just can't think of any reason as to why I could not suspect that the tablet was mishandled at your end. Moreover your service personnel commented that it is a new product and they are not even sure whether the parts are available or not.With such kind of technical expertise and customer service, how can I say that your service center is doing a good job!!! No, I would not recommend Lenovo to any of my students unless a favourable resolution is reached.

Regards
Deelip


[protected] Forwarded message[protected]
From: Mobility Solutions
Date: Fri, Dec 4, 2015 at 2:17 PM
Subject: Lenovo Yoga 2 Tab
To: deelip.[protected]@gmail.com

Dear Sir,

We have received your device Lenovo Tab Yoga 2 with IMEI no: [protected] in dead condition.

We have done the preliminary check up and software repairing, but still the device is in same condition.

As a second level checking, we have opened the device and the battery strip is seen broken, which won’t come under warranty.

Now the spares need to be ordered from company for further hardware repairs.

So kindly request you to advice on the matter whether we should go further to resolve the problem or not.


Thank you.

Regards
Mobility Solutions


[protected] Forwarded message[protected]
From: Services_ED
Date: Wed, Dec 2, 2015 at 6:21 PM
Subject: RE: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: Talukder Sutabh, "deelip.[protected]@gmail.com"


Dear Deelip


Firstly, I would like to thank you for considering Lenovo and reaching out to me.

Hi Team

Request you to review the customer feedback highlighted below and work towards a swift resolution.

Thanks & Regards,

For Executive Director – Services
Email ID - [protected]@lenovo.com

Dear Sir,
I bought a lenovo Yoga tablet 2 on 7/12/2014. From the day I got it, it had problems with the tablet turning off by itself.Usually pressing the power button for sometime will solve the issue but now its not starting. Even though i kept on pressing the power button for long, but still no luck..so after contacting the online support (incident no :[protected] I brought the tab to the service centre at trivandrum in Kerala ( Mobility Solutions 1st Floor, Vijay Towers, Near, Prs Hospital, Karamana, Trivandrum 695002, India ) on 24/11/2015 to be serviced under warranty .They told me that they will check it and inform.With great grief even after two days they did not call.so I called and to my shock, for a tablet which is not powering on, they have started flashing the firmware and is in a continuous reboot cycle.They said that it will take a week to resolve it.It is totally outrageous! I feel like they are not technically sound to handle the issue. I doubt the credibility of the lenovo service center. I work in an environment where I mingle with thousands of students in a prominent university. I doubt that I would ever recommend such a tablet to anyone of them.So I request your kind intervention to solve the issue as soon as possible.

With regards
Deelip
Systems manager
Campus Computing Facility
University of Kerala
Ph:[protected]


On 21-Nov-2015 10:39 AM, "[protected]@lenovo.com" wrote:
Response By E-mail (Archana Pattar) (21/11/2015 11.09 AM)
Dear Customer,

Thanks for contacting Lenovo POP Registration Team

Your registration request is fulfilled in our system. Here is a summary of the product:

Serial Number (S/N) : HA023A77
Warranty Start Date :[protected]
Warranty End Date :[protected]

Please contact Lenovo Technical support centre in[protected]Idea) or[protected]Think) to assist you for your laptop/desktop hardware related issues.

You may query the registration information on the website below after 2-3 business days:
http://support.lenovo.com/en_US/product-service/warranty-status/default.page http://support.lenovo.com/en_US/product-service/warranty-status/default.page

If there is anything unclear, please contact me directly by replying this e-mail to [protected]@lenovo.com

Thanks again for contacting Lenovo India POP Team.

Regards
Archana Pattar
POP Team
Lenovo India.

Chat: https://support.lenovo.com/in/hi/livechatpc
Support website: www.support.lenovo.com
Status Check Website: http://www.lenovoservicestatus.com/index.html (check after 48 hours of order creation)


Customer By Service Email (Deelip Kumar) (20/11/2015 05.59 PM)
I have attached the wrong invoice .So sending the correct one .

On Fri, Nov 20, 2015 at 5:10 PM, Deelip Kumar wrote:


Dear Sir,

I have contacted Lenovo phone support (support id :[protected] and they told to send an email to update the warranty.
Please update the warranty as it was purchased online on flipkart on[protected] and it should not expire today .Please do the needful.


Regards
Deelip


From: Deelip Kumar [mailto:deelip.[protected]@gmail.com]
Sent: Wednesday, December 02, 2015 1:20 PM
To: Tab Support
Cc: Services_ED
Subject: Fwd: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]

Please find the service report .

Regards
Deelip
[protected] Forwarded message[protected]
From: [protected]@lenovo.com
Date: Wed, Dec 2, 2015 at 12:22 PM
Subject: Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre [Incident:[protected]]
To: deelip.[protected]@gmail.com


Response By E-mail (Rakesh Kumar Lenka) (02/12/2015 12.52 PM)
Dear Deelip,

Thank you for contacting the Lenovo Technical Support.

We would like to inform you that, shared the service report so that we will check with the service centre regarding the status of the tablet and we will update you.

The reference number for this email interaction is[protected].

We appreciate your business with us.

Thanks & Regards

Shymala S.
Lenovo India Tablet Technical Support.
Support Website: http://support.lenovo.com/in/hi/ http://support.lenovo.com/in/hi/


Customer By Service Email (Lohith Nayaka) (01/12/2015 07.26 PM)

+[protected][protected][protected][protected][protected][protected][protected][p...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected]+
| Image(http://lenovo-in.custhelp.com/euf/assets/images/message_template.gif) Forwarded By: Shrikant - [protected]@lenovo.com mailto:[protected]@lenovo.com


Comments: Hi Team,

Please do the needful

Regards
Shrikant


Subject


Yoga tablet 2 -830LC S/L no HA023A77 -complaint against service centre


Contact Information
* Email Address: deelip.[protected]@gmail.com mailto:deelip.[protected]@gmail.com
* First Name: Deelip
* Last Name: Kumar


Question Reference #[protected]


* Assigned: Shrikant P
* Date Created: 27/11/2015 09.11 PM
* Date Last Updated: 28/11/2015 04.52 PM
* Status: Unresolved (Auto)


Customer By Service Email (Deelip Kumar) (27/11/2015 09.11 PM)


Dear Sir,
I bought a lenovo Yoga tablet 2 on 7/12/2014. From the day I got it, it had problems with the tablet turning off by itself.Usually pressing the power button for sometime will solve the issue but now its not starting. Even though i kept on pressing the power button for long, but still no luck..so after contacting the online support (incident no :[protected] I brought the tab to the service centre at trivandrum in Kerala ( Mobility Solutions 1st Floor, Vijay Towers, Near, Prs Hospital, Karamana, Trivandrum 695002, India ) on 24/11/2015 to be serviced under warranty .They told me that they will check it and inform.With great grief even after two days they did not call.so I called and to my shock, for a tablet which is not powering on, they have started flashing the firmware and is in a
continuous reboot cycle.They said that it will take a week to resolve it.It is totally outrageous! I feel like they are not technically sound to handle the issue. I doubt the credibility of the lenovo service center. I work in an environment where I mingle with thousands of students in a prominent university. I doubt that I would ever recommend such a tablet to anyone of them.So I request your kind intervention to solve the issue as soon as possible.

I have purchased lenovo vibe P1m from Flipkart The cost of the same has been
has been mentioned for Rs. 7999/- and my order booked against Order No. OD[protected] . Now the cost of the said mobile being shown on Flipkart web site for Rs. 7499/- which is less to Rs. 500/ from my mobiles cost. I have not received the delivery of the said mobile till date. Why the amount for Rs. 500/- excess recovered from me. i will not receive till the matter solved.

I had purchased lenovo smart phone A 6000 Plus, once i repaired and changed the mother board it take arround 8 days for the replace of part.
after 4 months of period again the problem started and i reach to service centre, firstly the service team is very rudely and not ready to cooperate and even says that you may complaint any where else. this time the again my phone had went for mother board replacement and the estimate time is given is of 1 month. it is very lengthy period to keep phone for servicing.

details of phone imei No. [protected]
complaint job card no is SRIN[protected] dated[protected]
service address : Tanishq connect Aurangabad Mahatrashtra

i am not satisfied with the product and nor with the service provider
i nobody is interested to look upon the complaint than i will rais the complaint on grahak manch.

This is in regards to my Lenovo S860 mobile service. My phone is in warranty and it's touchscreen became unresponsive. There is no problem which the display and no damage to the touchscreen. I gave my phone to the HCL BANGALORE service center and the next day they called me and told that its liquid-logging and hence they cant provide warranty on my phone. That is utter nonsense as the touchscreen became responsive while I was using it and there is no water-logging and also everything else is fine with the phone. Even the display is working fine. I bet that the Lenovo service center people have not even touched my phone and are saying that its liquid-logging and now they are demanding Rs[protected] for the repair. Why do you even give warranty on your products when all you have to do is just say that its liquid-logging or physical damage when it isn't? The current price of that mobile is Rs 9500 and they are charging me Rs 9000 for repair. What a joke? If you search Lenovo touchscreen not responding on Google, you will find plenty of examples which clearly indicate that Lenovo mobiles have an issue with touchscreen becoming unresponsive. I wrote to their services director also but he and his team also fooled me for two weeks and didn't resolve my issue. I would never suggest lenovo to anyone.

Some saved contacts were found missing and signal is frequently lost.. When multitasking is performed, Mobile is hanging a lot.

Dear sir/Madam

please find attached herewith attached file, Please replace the new Mobile Immideately without you fail i go to Consumer Court

My Contact No-[protected]
Email.Id-
[protected]@gmail.com

I hv bought lenovo k4 note on 20 Jan .after using for a month my phone has bended from the back side n lenovo service center people is not responding. Plz resolve my issue asap

I received shipment of mobile lenova it is not working properly, it is very slow,
touchpad also not working,
iam not satisfied and i would like to return the product

My laptop adapter is not replaced as it is in warranty period. I have enquired to their customer store, they have told me to go to shop from where you purchase it. As it is a Lenovo product so it should be replaced from any where in india .

Hi

i bought power bank 3months back.online
now its not working.it has warrenty but i cant see customer care center in Hyderabad location.
can u pls help me ..checking my powerbank

thanks

I had purchased Lenovo k3 note on[protected], After few days I encountered signal issue(No signal in mobile for both sim card).

After that I submitted my mobile to service center and the issue was resolved only for few days then again problem was same, I again submitted the mobile to service centre then also problem was resolved for few days and now again problem is same.

I went to a service centre to resolve the issue with my phone and to replace my charger. They gave back my charger saying warranty has been voided. But the phone got even more touchless than before. And even after a month they could not replace the charger. And finally they did, but they didn't give the cable with it. I have never seen such a useless service centre.

Hi, On Oct 2015 I have purchased Phab in Amazon. After using 45 days mobile was getting so problems, Battery is big issue With in 4hrs battery dries to 0%. Once I gave the same to service center& they replace the battery. On that time also myself contacted Lenovo Care Team for replace my Phab but there is mo proper response. After getting my repaired tablet I spoke with Lenovo Care team they said that pls keep observe your phablet for few days if the same issue is araising means we will replace the Phab. Few days I have checked, same issue was repeatedly happend so again myself contacted Lenovo care team& inform with Screen shot but they easy toled to reach Service center& repair the phablet again. I was totally disappointed by purchasing Lenovo Brand Phablet. Now also the same issue araising but they negligate to replace my Phablet. Dear guys pls dont purchase Lenovo products. Customer support is very worst& they wont like to satisfy customer they fooling customers. Snaps attached for reference. 18, 500 Wasted from my side. This is my 1 st& last Product from Lenovo Brand..

I have purchased two B40-80 notebook and 1-2 ThinkPad System from Lenovo in August 2015 but we are facing some issues with one of our machine which we have submitted at Lenovo Service Center. But the service center people is not addressing our issue properly and they haven’t listed out all of the issues at our “Pre Repair Acknowledgment Slip” and just returned the system back to us.

Main Issues are :-
1. Notebook USB ports are not working properly, External USB HDD / mobiles / other storage devices are not operating properly and sometimes system unable to detect the OTG devices.
2. Screws are coming out of cabinet automatically (Quality Issue of the body).


After 1 Month same issue is again highlighted within the system. I have addressed mail to Lenovo care and they are refusing to provide any support related to following :-
1- Screws are not covered in warrentee .
2- There is no service on the spot, we have to bring Notebook to service center.

It is very strange incident that screws of laptops are falling automatically and compeny dosent treat this as an quality matter.

I have buy lenovo s60 smart phone on[protected] from surat shop its batch no. is
[protected] the phone has been hang on[protected] and i have submit the phone in service station and same has return after one week with reply that software is install again, the same problem has raise again my phone is hang again
and not restart in one year second time same problem has raise. can compny replace the instrument

Hello,

I have purchased Lenovo A6000+ mobile through flipcart on[protected].

1.Query : Faulty Piece received of Lenovo A6000+ (Too many problems from the day 1)
2.IMEI No. / Serial No. : [protected] / [protected]
3.Complete Name : Janak Parmar
4.City : Vadodara
5.Postal Code : 390019
6.Contact No. : +91 [protected]
7.Alternate Contact No. : +91 [protected]

There were continuous problems occurring from the day one. I have done too many calls to customer care centre, but I didn't get the satisfactory result. I have also gone to service centre of Lenovo in Vadodara i.e. Dhara Enterprise 4 to 5 times in 6 months but still I don't have my mobile OK right now.
There are several problems in my mobile from beginning that, mobile doesn't reply properly, system software misbehavior, hang up, very slow response, contacts problem in mobile etc. for this service centre has updated my system software 3 to 4 times but didn't get the problem solved.
So they told me now we have to replace your PCB (mother board) to solve this problem (Job sheet copy attached herewith). Again they took my mobile for 15 days & replaced PCB of my mobile. They gave me my mobile back on 9th February 2016. As I received my mobile I as checking all the things working good or not, currently they have kept basic version software in my mobile i.e. 4.4.4 (KitKat version), and there was update available for Lollipop version in my mobile so I was updating the system software from KitKat to lollipop as all the files downloaded from internet & when I press install all the updates the mobile android version get failed. Images of the failed android version are attached herewith. Again I went to service station i.e. Dhara Enterprise & they replied that your mobile is not compatible for lollipop version so don't try to update the same otherwise your PCB again get damaged & we have replace the same again (you have to keep your mobile for 15 days to replace the PCB). So to avoid this problem have not updated the version lollipop, I kept my old version KitKat.
Just before 2 days I am facing another problem that, when I open gallery my all folder & images display all the things well, but after entering to one folder & coming out from the same no folder displays any image videos & data. It just displays the black background. It shows that this folder contains this many files but it doesn’t shows the file while opening the same. Today also my mobile is in service centre (in Dhara Enterprise).
I feel that I have received a faulty piece from Lenovo as I am facing so much issues from the date of purchase I didn’t get solve that from customer care nor from service stating.
We purchase mobile to make our life easy but after purchasing this mobile my time get wasted just to call customer care about my mobile problem & go to service centre to get repair my mobile & wait when the service centre will give my mobile back after repairing.
Doings all these things I didn’t get the service & good mobile which can be used by normal people.
This is my humble request to you please please please look in to this matter seriously I am facing so much of trouble with is mobile.
I am completely dissatisfied with the online purchase as i have not got the proper product as i required.
Please give me replacement as there are continuous problems occurring in the mobile.