Lenovo Complaints & Reviews

I had submited my phone in customer care center on 1st Feb. 2016 but stil now they are nothing to give any risponce about my phone so take some strikly action to them.


thank you

I have purchased lenovo a6000 from flipkart on 14th feb 2015 and suddenly after an year it is getting heated too much and battery gets down very soon.what should i do

Sir i bought the lenovo k4 note on 20th of January. Sir i have to say that i have got a defective piece. I just noticed it today, so i contacted you. My phone is bent a little. I first thought that it is design but my friend bought it yesterday and i compared the pieces. After getting the mistake in notice i checked it on the internet. And i caught the problem. Please help me. What to do.. I am from india.

Microphone issues. The phone was in warranty and i got it fixed in service center and the issue started again. Icalled service center on[protected] for a replacement on 13/02/2016. They say that their product can only be replaced within 7 days and anything more it will be only serviced. If issue continues afte service then it will be charged. They sent a defective piece which did not last their warranty duration. This was the answer shared by the service technician and when i asked the same from the floor supervisor i got the same answer and he says that they sell electronics and they might not help with the defects from occuring and te only solution they have for me during the warranty if free service and post warranty a chargable service. So they want me to have a defective mobile phone and get it serviced for a cost to fix a same issue. They are not so helpful for a customer and they sound to have worst warranty rules ever. I requested for a replacement and not a refund. Butnow after the phone call i think i should ask for replacement becuase the warranty is a big problem

I purchased laptop on 5th feb 2016, there is one white dot on the LCD screen, When i contacted them, they are asking me to go to service center and pay the money to repair it, who will go to service center with in the seven days of purchase?

I need my money back, i don't want this defective product any more.

I bought Lenovo vibe p1m phone 2 weeks ago. I thought 4000mah battery should last 1 day without charging. But i am very disappointed when it last for few hours only. I have to charge 2 to 3 times a day. I did not use phone for the whole day busy. Then also battery lasts early. It consumes 15% battery when the phone is idle. & more than 10% consumed by screen that's disgusting. I want my money back. Don't know what to do how. Can any one or flikcart suggest how can i get my money back.
email: nitin.[protected]@gmail.com

I gave my lenovo vibe Z2 pro mobile in jaipur service center on 22nd jan, 2015. my mobile has battery and display issue. they told me that your mobile will be repaired within 7 days but till today whenever i called them they gave just 1 answer that parts are not sent by lenovo. I contacted higher authorities, customer technical support, pre sales, customer care but they dont know who sends parts to service center. ridiculous... utter nonsense

Hi I am Devashish. My mobile contact list is getting late while I open contact list its getting too late please let me know is there any solution for it.
Its only reason that customer gets demotivate.

I have purchased lenovo vibe shot in the month Nov end and used for a month, and suddedly its mother board got damaged.


Company is claiming there is fault in the phone which needs replacement, however they do not know when it will going to replaced.

My phone is in service centre from last month.

I purchased on line mobile handset lenovo A6000 Plus Price Rs. 7499=00 through Flipkart vide Invoice No. # DEL[protected] dated:[protected]. Its IMEI Serial No. is [protected]. before three days It has totally Switch Off and not working. Lenovo company is hopeless. They are not providing any service in Shimla. It Service center is very away for Shimla city. Please help to refund my fund

Dear sir
I purchased lenovo k3 note throgh fipkart. After two months signal not connecting. I have changed sim card same peobkem ni signal

Please send me solution how my lenovo k3 note catch a signel.I tried in GSM or wcdma it does not catch a singal network.

I purchased Lenovo k3 note thorough flash sale on 2nd Sep, 2015 .The touch screen becomes unresponsive very often. few months later my sister bought the same phone again and even she is facing the same issue. This is very bad and a kind of cheat Lenovo has done to its customers and a serious action needs to be taken on this,

IMEI number (slot 1) - [protected]
IMEI SV (slot 1) - 78

IMEI number (slot 2) - [protected]
IMEI SV (slot 2) - 78

Model number - k50a40
Processor - MT6752 (8CORE 1.7 Ghz)

My grievance sent to lenovo
sir
I am writing to bring to your attention a serious issue.i had bought a lenova p 70 phone from a lenova dealer thrissur kerala(p70 -A BLUE [protected] ) . unfortunatly its mike is not working.but i cant produce phone with in seven days. because i was out of station.when i returned after my business i produced the phone and register the complaint before the dealer.it http://dealer.it was on[protected].but the dealer did not replace the phone.they sell me a complaint phone.As a customer i have rihgt to get new phone.i am going to file complaint in consumer court kerala.it http://kerala.it is shame to lenova a reputed company.i have been using your productd since 2006(laptop and computer).but this phone had complaint very first day. i hope to hear back from you about this incident.i
want to replace my phone.now it is at your service centre thrissur kerala.

santhosh manicheri

ardra, thirooparambil

kolazhy

thrissur 10

kerala
reply
Response By E-mail (NIKHIL CHAKRAVARTHY) (08/02/2016 06.18 PM)
Dear Mr. Manicheri,

Thank you for contacting Lenovo Technical Support.

We hereby acknowledge the receipt of your email. As per your mail we understand that the issue with your phone is mike not working as per designed.

We apologize for the inconvenience caused and please be assured that we will provide you a resolution.

In your mail you have requested for the replacement of the phone. Unfortunately we are unable to proceed further with the replacement as it does not fulfil the criteria.

Replacement criteria for the customers:

Customers need to report the issue within 7 Days from Invoice Date.

Therefore, we are unable to proceed with the request but we can certainly assist you with system repair.

If you need any technical support for Lenovo Smartphone, please contact us on:
• Toll free number:[protected]
• Email: [protected]@lenovo.com

The reference number for this e-mail interaction is[protected].

Thank you for your cooperation and understanding.
We appreciate your business with us.

Thanks and Regards,
Minnu K. Nyshadhan.

I bought the phone on[protected]
paid amount-rs.13300
shows complaint very first day
register complaint over phone on second day
phone produced to dealer on 10 the day from purchaised
he directed to service centre on that day
service centre need 20 days to solve complaint and replace the mike
is it justice?
as a customer, what i do?
waiting for one month?
its pure cheating

I purchased lenovo idea laptop on jan 26 2016 for 27000, with in one week the laptop is not starting, when we went to show room to ask, they told it is software problem.And the dealer told, this laptop will not cost 27000. it will come for 21000 it self.
I want my money back. lenovo is the worst ever i have seen.Please help me

I have bought Lenovo vibe P1 in 24th Nov 2015. My complaint is about Lenovo Service centers & Lenovo itself. My display is broken which I know doesn't cover under warranty. But NONE of the Lenovo service centers in chennai seem to have it. Most of them adyar, mount road (hcl) don't even pickup phone for queries. On top of that[protected] doesn't seem to be working at all. This is pathetic service. When I go enquire directly to check when the stock will be available. They don't know or can't even say when the parts will arrive. I will post this review in every forum to make people aware of Lenovo's poor service.

I HAVE PURCHASED LENOVO A 6000 PLUS VIDE BILL NO.blr_wfld[protected] dtd 01.09.2015 thro flipcart.The phone is switched off automatically at 9 a.m. on 06.02.16 without knowing the problem, .The phone is
having excessive heat also.The phone is not working till date.Please replace the hand set immediately.

I purchased Lenovo G50-70model laptop having serial no. YB06493685 on 31st January 2015 but Lenovo company gives warranty till 14 Dec, 2015. Which is one and half month less than actual warranty period. My laptop has problem in display monitor. When I went to service center he didn't take my laptop for repairing and said that your warranty period has expired. When I show him invoice of laptop he applied for further updation of warranty and said that engineer will reach to your address. But after some days, I didn't get any response from lenovo, then I called to customer care services which I also recorded. They said that they could not update warranty period due to earlier entry of this serial no laptop before 31 Jan, 2015. Lenovo customer care executive said to talk from dealer not from Lenovo.
Either Lenovo company or Lapcom dealer cheated with me and not solving my problem. I want early solution from your end.
Thank you sir/madam

I have purchase online 1 Lenovo Mobile Phone EMEI/SN [protected].
Model : K50A40 IN 16GB L
I am facing Overheats C0024, Problem Code : P0024-Software.
I put my phone to local service Centre. Service Record No.SRIN[protected] Dt.03.02.16. Repair Code : R0039-SW Upgrade.

But still I am facing the same problem. Kindly arrange to resolve or replace the same and oblige.

I was purchased Lenovo K3 Note by Flipkart on 9th Oct-2015 order No OD[protected].
Problems are below:
1. During Charging of get heating and some time charging time take more and more.
2. Touch Screen not respond as usual.. It is give very problem...

My E-mail Id. [protected]@gmail.com

Plz look intho the problem asap...

Thanks
Satyendra Kumar prasad.

Dear Sir,
I purchased a Lenovo mobile phone K50A40 Lenovo black [protected] from Orange Mobile Store, SCO 1050, Sec.22B, Chandigarh against retail invoice No. 260 dated 10.11.2015 for Rs.13000/=.
on my visit to Jammu on 01.12.2015 a snag developed in the phone as my voice was not being heard by the listener whereas, the listeners voice was audible. I visited the Lenovo authorised service centre "Maa saraswati Computers" 92A, Nr Gole market Gandhi nagar Jammu. and got the issue resolved. They asked me to produce the hard copy of the invoice. As the bill was not available with me at that time since i was on tour to Jammu, I requested the service center that the mobile stands registered with the company on my name and all other details are available on net regarding my name etc, but they didn't listen to me and said that the product is out of warranty. To take the delivery i had no other choice except to pay Rs. 300/= to the service center.
this is gross violation of the customers trust in the company.
Now, I want that the amount Rs.300/= charged from me fraudulently by M/s Maa Saraswati Computers, Jammu be paid me back and legal proceedings be initiated against the service center for violating the covenants of the agreement between the Co. and service center.
R S Bali
Email: randhirbali.[protected]@yahoo.com
Mob: [protected]