Lenovo Complaints & Reviews

Lenovo K3 Note Dual 16 GB Black [protected] I have purchased the above handset online from:- SARF Trading 20/43 EK Sampati Road, Veery, Chennai 600007 INVOICE NO: [protected] DATE: 11 NOVEMBER 2015

My name is Amit.I am writing this mail to you because I am totally frustrated with Lenovo and their services. I purchased a laptop from Lenovo registered local dealer at Uttam Nagar New Delhi. I purchase that laptop on price 23000 rupees. On the next day I seen running lines and gradients, pixelations on the screen. These lines are totally visible. It seems that Lenovo is using such a bad quality of display in this series of laptop. Then I reported again the dealer shop on the 2nd day after purchase and told them about these defects, then they checked it and remarked it with their technical person. Then they given me a conclusion that this was a factory default defect. They can't do anything they shown 2 same series models of laptop which have that running lines, pixelations, gradients ( same defects)on the screen. Then after that I checked Lenovo other models and laptops they all are fine and they doesn't have any defects on the screen like running lines and gradients. I also check the same series model with Intel I3 processor even it doesn't have any defects.It means Lenovo is using totally poor quality of display in the laptops only in this series.I was really shocked that Lenovo company done this. I don't know whether it's a fault of Lenovo company or Lenovo dealer or sales person but this is the big defect and for me I am a designer so I can't afford this. the lenovo salesperson Shahrukh told me that they have another pieces and that have also same problem.But they doesn't told me about this problem while i purchased it.They are selling these laptops by befooling customers as they put totally black wallpaper on the desktop of the screen. So these lines becomes hidden on black.Such a decieving trick they used.So if they replace it but it did not close my problem because another laptops of this series have same issue so they returned me.On next day i contacted salesperson Shahrukh again and told that I want to change that laptop I want refund or an upgraded laptop which fits on my budget.then the salesperson clearly told me that they does not do any help for it Again I was shocked. he told me to contact service centre and company this was really frustrating. then I gone customer service centre on the 5th day of purchase they collected my machine and I told them all of the issues with display I am getting from the laptop.The name of the technical person is Nadeem he examined the laptop then he collected my laptop and given me acknowledgement slip they told me to go home and also told me that he will call me once they get DOA certificate from the Lenovo Company.Hence now I am sitting in the house and crying why I purchase this laptop from Lenovo I paid everything, it was 6 day and I am still without laptop I called Lenovo call centre and told about everything to the executive then they told me it is a long process of 15 to 30 days then this was the third time I was really shocked 15 to 30 days such a big time for me, even i can't do anything.My projects still struggling without laptop but now I am frustrated and irritating and writing this mail to you to help me kindly help me I want my refund I don't want any relationship with Lenovo again and forever kindly initiate my refund please help me.
Name- Amit Tiwari
address - A-14 AGGARWAL COLONY Rani Khera New Delhi-81
Date of Purchase - 30 Nov 2015
Date of complaint on dealer-1 Dec 2015
Date of complaint on service Center for DOA- 5 Dec 2015
Bill Generated from-ADVANCE INFO DISTRIBUTORS PVT.LTD.
D-118, Fateh Nagar, Jail Road, New Delhi-81
Salesperson Name- Shahrukh Lenovo UN

LAPTOP DETAILS
Model-G50-45 80E301A6IN
Serial No-PF06V5W4
Price-23000 rupees

Lenovo Service Center Details
Sysnet Global Technologies Pvt.Ltd.
building No.4, 2nd floor B-1 Community Centre, Janakpuri Delhi-110058
Technical Person-Nadeem Khan

after 15 days from date of purchasing laptop-
I got DOA certificate on yesterday.But when i shown that
certificate to dealer, then he is telling me that they doesn't give me
replacement or upgraded model on the same day even they are not
confirming me that whether they will give me upgraded laptop or a
replacement..They are telling me that they will collect the defective
laptop and all the accessories with box and give me the whole result
for replacement on the 3rd day after submitting.They are also telling
me that other laptops of this models they have in the shop, having the
same problem...so i told him to give me an upgraded model and i can
pay the existing amount.The most frustating thing is that the shop is
too far from my house and they are not giving me replacement on the
same day.If they doesn't able to give me replacement or other laptops
of this series are defective so they can give me an upgraded
laptop.Why they are not doing this???Kindly tell me is it my big fault
that i purchased my fist laptop from lenovo???i purchased laptop on
30th november, 2015 and i returned on 5 december and i struggled for
DOA certificate at the service center.I also wasted my money and
time...still now the dealer is telling me to wait for 3 days or
more...Kindly help me sir to buy an upgraded laptop from the dealer
on the same day when i visits there.other wise i struggled too much
and the shop and the service center is too far from my house, i visited
service center and the shop alot of times for justice but they are
streching it lengthy and more lengthy and the last thing is coming in
my mind is i[censored] are not able to give me justice then i have to go on
consumer court for that...realy worst too worst replacement serviced
from lenovo...u just think from my side how i am feeling after these
thing happening with me by the dealer and the lenovo company
...Kindly help me sir...

Laptop Serial number-PF06V5W4


This is realy enough to tolerate this type of worst service processing
by lenovo...I dont want any replacement right now.I only wants to get
a refund.I purchase this worst laptop by lenovo on 30 Nov 2015 & today
is 22 december still without laptop, it was my biggest fault in my life
and i always keep in my mind this whenever i buy electronics in
future.


So kindly initiate my refund.I dont want any relationship in future or
in present with lenovo.


The contact details of the dealer are-

ADVANCE INFO DISTRIBUTORS PVT LTD
D-118, FATEH NAGAR, JAIL ROAD
NEW DELHHI-110018
SUPPORT CENTRE[protected]
ALT CONTACT NUMBER[protected]

Dear Sir/Madam, My name is Zabiulla.A, I received Lenovo A516 from friend Mohammedwaheeduzzama who purchase the set. On Friday at 9:49 pm I lost the set, please I need the IMA Number of Lenovo A516. I request you to help me.. Thank you,

Can anyone tell me where to report this delay issue. I've been told for 2 weeks to repair my phone and now its more than that and beauty is that no one is listing. My apologies that i bought lenovo phone. From: "[protected]@lenovo.com" To: [protected]@yahoo.com Sent: Monday, December 21, 2015 4:40 PM Subject: About lenovo smartphone service [Incident:[protected]] Response By E-mail (Shanu Soni) (21/12/2015 05.10 PM) Dear Mr. Dudani, Thank you for Contacting Lenovo Technical Support. As per your mail, we understand that your phone is in the Service Centre for issue resolution.We apologize for the inconvenience caused and will definitely assist you regarding the same and please be assured that our priority is to resolve the issue. We understand your disappointment and appreciate the inconvenience this must have caused and thank you for writing to us about it.We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter. The Service centre associate will get in touch with you once your phone issue has been resolved. We regret to inform you that for service related status/queries you have to contact our service centre directly as we are handling only the technical issues of Lenovo smart phones. The reference number for this e-mail interaction is[protected]. Thank you for your cooperation and understanding. Regards, Shanu Soni Lenovo India Smartphone Technical Support Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1 Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit For voice support please contact toll free number:[protected] How am I doing? Please Email my Manager Lohith Nayaka: [protected]@lenovo.com Customer By Service Email (patel Charchil) (19/12/2015 09.26 PM) Dear lenovo, I tried online chat support and it is saying that it's not supported in india, so plz stop giving that solution. Details 1.Query - I have given my A7000 mobile for service and still after 2 weeks i didn't get it back and i have been asked to wait one more week. 2.IMEI No. / Serial No. - [protected] 3.Complete Name - Charchil Dudani 4.City - Bangalore 5.Postal Code - 560037 6.Contact No. - [protected] 7.Alternate Contact No. - [protected] Feel free to contact me for any other details. Regards, Charchil [protected][protected][protected][protected][protected][protected][protected][pr...⇄ [protected][protected][protected][protected][protected][protected][protected][pr...⇄ [protected][protected][protected][protected][protected][protected][protected][pr...⇄ [protected][protected][protected][protected][protected][protected][protected][pr...⇄ [protected][protected][protected][protected][protected][protected][protected][pr...⇄ [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: "[protected]@lenovo.com" To: [protected]@yahoo.com Sent: Saturday, December 19, 2015 7:11 PM Subject: About lenovo smartphone service [Incident:[protected]] Customer By Service Email (patel Charchil) (19/12/2015 07.41 PM) Hello Sudipto ghosh, I'm writing to you because of too much delay in smartphone service process by lenovo. I gave my lenovo A7000 smartphone for service to one of service center "Sri Sai cells" in Bangalore on 5th December. i didn't get any temporary phone to use. Today on 19th December, when i asked that for status, they told that it will take another week to repair it. its been 2 weeks already. i'm not getting why this much of time is required for such a standard company to provide service. here is the work order no. for reference - QCI/LO/15/01027 Hope you understand the problem and update me on this ASAP. Regards, Charchil Question Reference #[protected] Date Created: 19/12/2015 07.41 PM Date Last Updated: 21/12/2015 05.10 PM Status: Solved(Auto) [---001:007067:62336---]

Dear Sir-- I purchased a three brand new lenovo k3 notes in the previous month end. I am very much upset with it, out of three, 2 phones are with his huge problems such as --- network problem, Hanging, ic comes to heat very soon, less battery life, long charging hours, etc.. Sir, I think it's a big loss for me, I request you to kindly look against this and kindly do the need for me as soon as possible, so that all of his problems comes to an end!!

I bought lenovo a2010 mode recently..It shows "THIS APP IS INCOMPATIBLE with this device" while am downloading and installing all types of apps...in play store...How to solve it?Why OTG cable also cant working?

I bought Lenovo Yoga 500 laptop about one and half month ago so i register for lenovo dewali offer i have to send my document 5 times which is very annoying so i tried to call the service centre but the contact numbers provided in the mail is always either not reachable or busy some times it says out of service it took 2-3 days to contact them after trying 5-6 times a day they took 1 and half month to verify my document after that when i tiered to call the dewali lenovo offer i called lenovo sales department as dewali offer is related to sales but they also enable to solve my problem after that i got the payment link but . . . when i clicked to the link it gives me the error page so again try to contact lenovo dewali offer . . and as usual hard luck i mailed them . .but no reply so i again contact to sells department to register complained agenst the diwali offer but they refused to register my complained . ..so i ask them to give me a higher authority contact number or email id so i can convey my issues to them they again refuse and also tell me that they don't have any complaint registration number or e mail id now they are saying you are not eligible for this offer .

I ordered Lenovo K3 note music edition phone from "http://www.thedostore.com/lenovo-smartphones.html" and received the mobile on 23-Nov-2015. Right out of the box, the mobile has network issue. When the other person calls, he/she will get "Number busy" or "Not reachable". Lenovo suggest me to go Lenovo Customer care center, I went to customer care center, looking the issue they told that they have to replace motherboard. As visited the service center on 25-Nov-2015 which falls on 7-days replacement warrenty for hardware issue. I requested for mobile replacement. They refused as it is dealer who sold me has to replace. The dealer ( thedostore.com) refusing to replacement as they should have a 'Service job sheet' from the service center. The service center is refusing to give me job sheet as it is mobile replacement. Each one is blaming each other and providing me any solution till now. Please find the details in attachements. with regards Jaswanth Reddy [protected] Bangalore

I purchased Lenovo K3 in July, Within 1 week I started getting problems in the phone, (Getting hanged, Heating). Some trouble shoot was done then it was ok for few days. Last month touch screen had a problem. I have given my phone to your service centre at Gera Imperial, Patto Panjim. They have told me 15 days to repair the mobile, today is 25th Day but they are still not sure when the phone will be repaired. Forget courtesy, your staff don't even listen to our query. Just hang the phone. I am facing problems without my phone. Can anybody help me to get my phone faster. Sabir Shah [protected]

Hi Team, I lost the mobile Lenove K3 Note recenlty. I bought this mobile 3 months back on eCommerce site flip kart. Can you please help me is there any way to get the money/mobile back or to trace the mobile. I already given the police complaint with the IMEI number to trace it. Please find below IMEI and Serial Number [IMEI/Serial No: [protected], [protected] ] Regards, Santhosh.

I bought a Lenovo Tab2 A8-50 on 25 th Oct 2015 in Croma T Nagar and within 2 weeks the camera had a problem, any picture taken in the Tab had no clarity and had grains, I filed a complaint in Lenovo Customer care and they asked me to get help from service center and provided me with VeeTee Communications in Velachery. I gave my Tab on 23 rd Nov 2015 and still they say that the camera to change is in transit it is almost a month my Tab is with them and they are not responding properly to any query raised. I spent 14, 000 Rs and I have hardly used the product. Kindly help me with a contact details to whom I can escalate my complaint

I have purchased a Laptop on 12th Nov 2015. Purchase details are as follows. 1. Buyer’s name : Anita Kumar 2. Purchase date : 12.11.2015 3. Laptop Series : Lenovo Yoga 300 4. Serial Number : P2008YLU 5. MTM : 80M0007LIN 6. Dealer’s Name with Seal & Signature : notebook Hub C/o. M/s.Sairaj Technifra Pvt. Ltd. G-3 Laxmi Complex, Opp. Hotel Palace Plaza, Chinchwad, Pune, - 411018, Maharashtra, India. Offer assure by dealer at the time of Purchase as per Lenovo : "Get Lenovo Hard Disk (1TB) or Bluetooth Speaker worth INR 6999/- & 2 Year additional warranty worth INR 4999/- for Just INR 999/- (*Additional INR. 150/- handling charges + INR 150 /- processing fee is applicable)"

I have paid 2099 for Diwali offer of extended warranty and power bank. But i received only extended warranty. I have called several times for asking power bank, every time they say will dispatch tomorrow. But even after 1 month they didn't dispatched it. now they are not taking calls also.

I bought lenovo k3 note Nov 2015.touch is problem the screen is automatically moving without touching the screen.service center can't able to troubleshoot the problem they simply telling there will be minute scratch in side cover so they will asking money to replace the touch.there will be light sratch due to flip cover.but they not accepting the warranty. my dear friends don't buy lenovo mobiles in india.for me 10k is loss.

Dear sir, this is to inform you that i want to replace my lenovo phab plus as there is an hardware issue regarding network not available showing when i am going to call . i do not want to repair it as when the service center team will open it and repair it some other problem may occur. As i have not given it to service center because when they will open it and it it is unable to repair, the company will not replace the product. finally i want to say that i have received the product on 11/11/2015, and on 19/11/2015 and i have lodged a complaint regarding network not available showing on when going to call on lenovo phab plus. i bought it so costly and not within the 8 DAYS it start getting problem. i trusted lenovo so i purchased. so i deeply request to replace my product as it is within 8 days started getting problem.i do not want to repair it. My product is just kept in the box i am unable to use it. I TALKED TO Trupti S (Staff) BUT SHE CONTINUOUSLY SAYING VISIT THE SERVICE CENTER, VISIT THE SERVICE CENTER, VISIT THE SERVICE CENTER, I HAVE VISITED THE SERVICE CENTER THEY ARE SAYING THAT THERE IS AN HARDWARE ISSUE, A PART THAT IS DISTURBING WILL BE CHANGED, AND THE PRODUCT WILL BE OPENED AND THEN WILL BE REPAIRED, BUT WHY I SHOULD LET ENGINEER TO OPENED MY NEW PRODUCT AS WITHIN 8 TO 9 DAYS OF BUYING IT THERE OCCURRED AN HARDWARE ISSUE SO WHY SHOULD I REPAIR IT I BOUGHT IT SO COSTLY OF RS20000 WHILE TRUSTING LENOVO BRAND, IT S A JOKE TO REPAIR IT, . I WANT DOA CERTIFICATE FROM THE SERVICE CENTER AS IT VALID FOR 10 DAYS OF BUYING IT AND COMPLAINT LODGED ON 19/11/2015, WITH TICKED ID CQN[protected] AND[protected].GIVE UPDATION TO THE SERVICE CENTER FOR APPROVAL OF DOA CERTIFICATE ADDRESSED SHIVI ENTERPISES 87, CIVIL LINES NEAR PATEL CHOWK, BAREILLY, U.P.TELEPHONE[protected], [protected]. THE SERVICE CENTER PROVIDED ME MANUAL JOB SHEET WHICH IS PRESENTED IN THE ATTACHMENTS AND I AM ALSO SHOWING THE REALITY OF THE CAUSE WITH THE SAME REGARDING THE NETWORK..ONE MONTH HAD BEEN GONE IN DOING ALL THIS. WHAT WOULD I DO NOW COMPANY IS NOT DOING ANYTHING REGARDING REPLACEMENT. THE ADDRESS OF SELLER IS PROVIDED IN THE ATTACHMENT. I WANT REPLACEMENT.

Sir they are not sending my gift. 4 months has been over yet i did not get my gift.sir my btc ticket number is btc53732.sir please do something.

I booked a lenovo k3 note mobile on 29 Jul 15 through flipkart vide Order ID : OD[protected] and the same was delivered on 06 Aug 15. After some time I found that the result of the camera of the mobile has gone down and speaker of the mobile stopped working. I took the phone to the lenovo Service Centre, Janakpur, New Delhi on 28 Nov 15 where I was told that it will take minimum 2 days and maximum 20 days for repair of the mobile. After 09 days on 07 Dec 15, I got the call that my mobile has been repaired and I can collect the same. When I went to collect the phone I have been told that the MOTHERBOARD and BATTERY of the phone has been replaced. It was quite surprising that BATTERY which was not having an issue has been changed. Since the mobile was working, I collected the same vide SRIN[protected] dated 07 Dec 15. Again after 04 days on 11 Dec 15 I found that the touch of the mobile is not working properly. The letter 'R', 'D' and 'X' is not working.

1. Not having any authorised service centre like Apple. The service centres are name sake, actual means it works like a third party- where not only Lenovo but other used computer models are repaired like dell, hp. 2. If any complain and repair has to be done. why don't you go by procedure stating, charged for this problem and submit same to the company head and to the customer in a bill. 3. Lenovo Product is worst. Just complicates by international n software warranty bases. If cannot solve any software issue why providing warranty? To cheat and make money from customers? 4. Based on all these problems I faced I want to speak a concern person or I want to exchange this product I have in any means though purchsed in international. 5. I don't have hope in Lenovo, after facing all problems with laptop and service centre... Don't just fool customers who trust n purchase a product.

Hi, Would like to inform you that i have brought lenovo k3 note 2 months ago and it started giving touch screen problem.(Atleast china phone will work more than 2 months) I have given it for repair in Sri Vinayaka Electronics Abids Hyderabad about a month ago. Firstly i have experience very bad service from Lenovo. every time Customer care support call no will be busy, if connected they will give area service manager no which is +91-[protected]. no body will pick up call on this no, i have call 1000 times. Will never buy any lenovo product in future and will suggest same to all. Below is my lenovo mobile details. Work order no: HDY/LO/15/03373 Thanks, +91-[protected]

I have given my K3 mobile for display replacement on 28/11/2015, expected completion was given was 16/12/2015 still i dint get my mobile and when i try to reach to Service center "Absolute care #135/2 malleshwaram bangalore " on contact no[protected] and owner no [protected], no one is Attending the call