Lenovo Complaints & Reviews

I ordered "LENOVO" phone on 03/07/2015 by my nick name "Aryan Daph" and after some months i gave my handset at ' empress mall service center Nagpur' for repairing to change it's mother board and they told me to come after 20 days but then after i was out of station so i told one of my frnd to go to empress mall service center as more than 20 days were over but...they misbehaved with my frnd and talked with her very rudely and told her that the phone is not repaired so come on 7th Nov then she told me the matter then i said her not to worry and let's see what happens on 7th Nov... Then i 7th Nov i reached service center to get my handset back but there was a guy standing near the door who was checking everybody's id proof but as i told earlier that i bought handset by my nickname and i was not having the id proof of my nick name so i told them that but they were not ready to listen anything and was giving me warning that don't come again. Then i told this whole matter to my brother who is head of police department at Nagpur... I m telling u this matter bcoz this should not happen with any other poor people can't so. And i have all proofs that i perchased the handset from flip cart by my nick name the delivery boy also know meas i frequently orders from flipkart so i want my handset back otherwise i will case on ur company and forward msgs on my fb grps and also in every paper this matter will be on headline... Name: Rahul (Aryan) Daph Email id: [protected]@gmail.com Mobile no: [protected]/[protected] Mobile: Lenovo A6000+ IMEI: [protected]

I have purchased a Lenovo A536 mobile through online on dt.01.12.2014. The said phone is not functioning. I have given it to the Service Centre at Balangir, Orissa-767002 on dt.11.10.2015. Till date, he has not repaired the same and telling that, the mother board and the camera is damaged. I am facing problem without the mobile. hence I request you to repair the same immediately or otherwise supply me a new phone as soon as possible.

From - Asit Kumar Sarangi, advocate,
At - Radharani Para, Balangir (Near City Police Chowk)
Balangir -767002
Mobile no.[protected]
Email I.D - [protected]@gmail.com
[protected]@yahoo.co.in

My ticket no btc55202 I bought a new Lenovo lap They told me to avail this offer of hard disk of 1tb for only. For 500 I booked and payed amount at exact time. When I called at first time they told that they dispatched my goodi yesterday. I called again and again from three months they are telling me the same statement. Help me

Respected sir/madam, I have recently buyed a Lenovo z51-70 notebook including BTC offer with ticket no. BTC71090 I have paid Rs.499 for 1tb HDD and 2 years additional warranty via online and haven't event received a confirmation mail. It has been many days after the payment . The company is not giving me my goodies. I have paid to : Lenovo Program Manager Kestone IMS Pvt Ltd. C/O Lenovo BTC Offer 12/1, Palace Cross Road, Bangalore – 560020 Phone: +[protected] / +[protected] And haven't received any confirmation. Please find a solution. Yours faithfully, Gokul sudarsanan

Respected Sir, I have purchased Lenovo A7000 on 22 April 2015. After 3 months touch panel of smartphone is malfunctioning. Several times I complaint to service center but no satisfactory answer or solution received. Serial No. HA0A5CV0(50) IMEI: [protected] 2. Name: Ansari Mohammad Salman Abuzar

I purchased a touch screen Lenovo I-FLex for my daughter on June 2nd 2015 for more than Rs 40, 000/-. Since October 6th the display is not working. Thrice service engineers from Lenovo came; replaced motherboard but were unable to fix. Since Lenovo was unable to fix the problem onsite, I allowed them to take the laptop to their service center on Nov 7th. They have returned it back yesterday on Nov 18th after persistent follow up.
Apart from changing the motherboard thrice in front of me, I am not sure how many times they "trained" their engineers on my laptop in their service center. Over the last 10 days days, once they told me that issue was with RAM, second time they told me that issue was with a lose display wire and nothing else. However yesterday evening when the service engineer handed over the laptop, he first made a report mentioning the touch screen display was replaced. When I pointed to several scratches on the screen due to their negligence, he quickly changed the report to “motherboard” replaced. I am aghast at the way Lenovo team is behaving. It is quite clear that untrained technicians have been doing trial and error with my expensive laptop.
Till date I have received five ticket numbers - SR # - [protected]; so# - [protected], [protected], [protected],[protected]...
I have lost all trust on this laptop and had asked Lenovo for a replacement laptop but all my requests are falling on deaf ears. Need your help to ensure I get a new laptop or my money back.

My hard drive failed for the second time in one year. I followed the instructions given by the case manager assigned to me, Terry Nesbit, and sent the machine to the repair depot. According to Terry, this was necessary in order to verify that the second "major" repalr was needed. After following his instruction, I received notice that the failing "part" had been identified but was on backorder. I was told in that communication that I would be given more information when it became available. After 6 days went by with no communication, I reached out to Terry asking for the status of my case, and made it clear I did NOT want the computer back. Here's his response: "Since I know we have available models that are comparable or better than your original machine, I can replace it, thus a refund cannot be offered. Once the Depot responds, I can move forward with a replacement option however based off of the information they provide. Once I get that information from them, I'll find a suitable replacement and will e-mail you the specs for approval. Once I get your approval on the replacement I'll move forward and get your case approved. Once your case is approved I'll send you an e-mail and let you know" This is followed by some back and forth on how I apparently misunderstood the option for a refund from two different people. I ask to speak to someone else and Terry continues to refuse to let me, etc. Keep in mind, this is all happening on the 11th of November, and only because I contacted Lenovo for a status update. Two days later, the old computer arrives at my house. IT WAS SHIPPED TO ME ON THE 10TH. Now, Terry Nesbit is telling me that since I did not instruct the repair depot to HOLD the computer and it was now back in my possession, I have missed my opportunity for a replacement. I'm not kidding. He is saying it's my fault that I no longer qualify for a replacement. Is this guy serious? I was following HIS instructions AND have proof that the depot told me to stand by for more information. That information never came. I didn't even know which part was replaced until the box showed up. How would it have been possible for me to give instruction to the depot to hold the machine (let's pretend for a second that Terry advised me to do that) when I am being instructed BY THE DEPOT to wait for more information about the mystery part? The best part is, Terry refuses (in writing) to let me speak to his supervisor or anyone else. ALL IN WRITING. I have the entire correspondence in email, and will be posting it on each and every complaint forum I can find.

I purchase a lenovo A6000 plus ...it is of very bad quality...it is a defective piece...it not work properly it crashed 2 times within 6 months...I am very disappionted from u so take any action plz...or I can sue against u under consumer court

Respected sir/madam,
I giving smart phone detail :
Model no: lenovo P780,
EMEI NO: [protected], [protected], (in warranty period)
NAME: SHIV PRAKASH SHARMA,
CITY: ANGUL,
POSTAL CODE: 759122,
CONTACT NO: [protected], [protected],
I am submit mobile for servicing SAI NIGAM SERVICING CENTER in Bhubaneshwar through your distributer GOEL AGENCY angul at date 17/10/2015 for speaker & data connectivity problem solve but Today I was go to receive my mobile at lenovo distributor Goel agency angul odissa my mobile was not fully repaired in which found data connectivity problem .

I have not receive my mobile . GOEL AGENCY telling to me that you take your mobile & do to use after 10 days I servicing your mobile in Lenovo service center .
Sir my mobile warranty is 4/12/2015, both are chiting to me & they are wait for my mobile warranty expiry date .
So Please solve my mobile case if this possible.
PURCHASE DATE : 05/12/2014
EXPIRY DATE : 04/12/2015
Regards
Shiv prakash Sharma

Dear Sir I am Sumit Gupta From Stable Retail Private Limited i purchase a lenovo Laptop Model no-G-50-45, Serial No- PF0A0Q7V Dated:-14/11/2015 form sargam Electrical s Pvt. Ltd, i face the more problems Details :- 1) Dispaly Bling some time 2) automatic zoom 3) Heating 4) Processing Very Slow 5) Hanging problem 6) getting switch off automatically I visit the service center from 17/11/2015 job sheet s.no-[protected] so pls resolve problem Thanks & Regards Sumit Gupta

Dear sir i will never afford like this mobile issue in few days of purchase please done urgent of my mobile replaced field will getting so many issue without ma all application on android software will need ready in few working days ' your regard ' anand raj

One day in the month of October, 2015 mobile stopped working and i submitted my phone at Authorized service centre in ahmedabad at M/s Prompt Solutions, Arya Arcade, Nr C G Road, Mithakhali, Ahmedabad Ph [protected]/40371967. They reported me that problem was for "Lenovo Symbol Hang problem". I had submitted phone for necessary software repairs, I got it back after 4 days. After repairs, I found that the software was updated by service centre, from kit kat to lollipop. After repairs, WIFI function in my phone stopped working. On 28.10.2015, once again i submitted my phone to the said service centre for repairs. Today, on 17.11.2015, after continuous follow up and contact, i was informed that there is some Mother Board /MCB problem is there in phone and parts is not available at service centre. They also told me that the parts are already ordered in the company but not yet received by them. After waiting since 28.10.2015 till today, i didn't get my phone repaired.

Hi..This is Vinod Kumar G, a customer who bought Lenovo P70A mobile on 14 Nov 2015 from Pai Mobiles dealer outlet( Pai International Electronics ), Ram murthy . I had bought the new mobile from them and when the shop keeper had inserted the memory card ( 32 GB) it is found that the mobile is faulty and they could not recover it. Now it is a pain for a customer like me that after buying a brand new mobile trusting the brand name of Lenovo..I have not got justice in sorting this issue. The Pai mobiles shop keeper had not even turned out to inform me the status of my mobile nor he is willing to give me a new handset. Please provide me justice regards vinod

Hi
Initially I was having Camera Related Issues in my A-6000 from last 6 months and till date didn't get resolution even after servicing 4 times every time i visited the service center every time they Overwrite the Software and returned it back to me and also writing several mails to customer support, tech support and even to their Head Tech Support Mr Ghosh even he couldnt provide me the resolution and now my device is getting Hang and the Apps get automatically stopped and still my phone is with service center here from last 15 days and now loosing faith in lenovo because what happen if my phone gets out of warranty.

Sir I bought a phone but it was over heat. I got to service centre but they tell it was alright. But it was not ready pls help help I was very poor I want justice. When I on. Internet it WS heating and my hand was heating. Pls help me I was requesting you. Pls help me as faster than possible. The company was cheating me.what can I do pls grant my request.

I was complain about lenovo A7000 mobile product for touch plate not working proper condition then after some time they call me on this number [protected] and asking for refund amount they went to my debit card number and also went my card cvv number also how can i give my cvv number if any solution plzs inform me it fake or what

I buy a lenovo a7000 mobile after 4 month they not working proper i submit my cell phone in Allied service center for issue of touch plate not working problem they return my phone in 15 days after few day they have same problem sir i went to replace my cell phone otherwise i will throw out lenovo product and life time i cant buy any lenovo product. mobile no[protected]

Why the file manager in lollipop looks like Android jellybean.???? Instead o[censored]pgrading the device it has downgraded... It's better to have kitkat instead of lollipop then... Give an update for file manager... And the features like shake lock and all...

Recently I updated a software update named "kraft-a6000_s058_151030" in my lenovo a6000. After that update, mobile is not showing CHARGE symbol while charging. It takes too much time to complete charging (I.e., 12hours). After charging, it drops down (100% to 0%)the charge with in half an hour and get switched off. Plz solve the problem by releasing a new software update.

I had purchased lenovo laptop G-5070 (6th july) with this i got offer of powerbank and 2 year warranty, In which i had paid for power bank on 29th of july, till date I have not receive my goodies, even i sent mail but still they refuse to response my mail.