Lenovo Complaints & Reviews

Address: 600045

I bought lenovo laptop on 14- Aug - 15. I got offer to get 1TB HDD and 2 years additional warranty. So I have paid amount for 1 TB HDD and 2 Years Additional Warranty . As of now i did not get anything . i tried to call BTC Bangalore and mail them. they are not responding through phone and mail. Kindly solve this issue

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Address: 122001

Website: support.lenovo.com

Hi,
I purchased a Lenovo Thinkpad E450 laptop from Sharda computers Gurgaon on 10th Oct. I found the battery is not charging and I reported the same to Lenovo Support team within 2 days .I asked them to replace the system as it is a manufacturing defect system which is validated by Lenovo service engineer who visited to check.
They asked me to send the invoice copy and service engineer report copy to [protected]@lenovo.com team who takes care of replacement. But Lencare team responded that it is not possible to replace system, they can only replace battery. I asked why should I take faulty manufacturing default system, but they are still not agreeing to system replacement. I am loosing amount of money as I took this for my business purpose.
Can you please help me into this as I am not getting proper response from lenovo team and still following up from last 20 days.
I am attaching invoice copy and service engineer report and the screenshot of battery defect.

Please help me.
Thank You,
Sudhir

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S

sudhirkmail

from Gurgaon, Haryana

Nov 3, 2015

screenshot of battery error

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Address: Pune, Maharashtra, 410507

I have purchased lenovo laptop & it got damaged within 4 months WITHOUT ANY PHYSICAL ACCIDENT, Laptop Serial no: YB10631563. Its hinges making sound & they are getting harder day by day. At the time of purchase they told me that they'll provide onsite service within warranty period. When i called there service center they told to visit the service center & not providing onsite service. Its not fare. They must have to provide onsite service as they promised at time of purchase. I did not purchased my laptop from any online shopping sites i bought it from reputed computer shop i have invoice copy. my mail-id: [protected]@gmail.com

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Address: 603103

Website: www.lenovoservicestatus.com/index.html

Service order number: [protected] Complaint: Motherboard not functioning Date of filing complaint: 26 August 2015 Myself Kumaran, I own a Lenovo L412 thinkpad. I filed a complaint with Lenovo that my motherboard is not working and after a big struggle on continuous calling over telephone and writing plenty of emails, I got the service person to take my laptop from home before 15 days and there's no update on my laptop. Today its 2 November and there is no sign of response from LENOVO. I've not been able to use my laptop for the past two months and I have plenty of data in it.

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Address: Paschim Medinipur, West Bengal, 721101

Respected Sir,
I bought my Lenovo A 6000 plus from flipkart 2 months back.
But currently from a week back, I am facing serious problem regarding its WLAN portfolios.
I am unable to access WiFi networks.
And also several applications working on WLAN are not responding, such as Xender, Zapya etc.
These all are interrupting my day to day works
I hope you will register my complaint and relieve me out of my problems.

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K

krishan kumar kaushik

from Delhi, Delhi

Nov 10, 2015

I have purchased Lenovo Computer vide Bill No.LN/9745 dated 17.08.2015 from party 3B's Tour & Travels addressed SF-44, Second Floor, Cross River Mall, Delhi-110092. Since purchased this computer it is not working and its USB also not working. Please supply other new Computer in place of dead computer at the earliest so that work could be done smoothly.

With regards,

(Krishan Kumar Kaushik)
Village and Post Office, Dhansa, New Delhi-73
m.no.[protected]
e.mail address:- [protected]@yahoo.in

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L

Lavanya Reddy Dumpa

from Kota, Rajasthan

Jun 8, 2017

Respected sir I bought the lenovo mobile in the year of 2015 may through flipkart.Now iam facing the problem with WLAN.It is getting on without my notice...and my battery is getting discharged soon. Please give me any solution.

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Address: Visakhapatnam, Andhra Pradesh, 530046

Website: Sri Sai technologies Dwarakanagar visakhapatnam 530016.

I received k3 note smart phone on[protected] &from next day it does not support some functions like blue tooth, share it app, and what's app . Mobile was taken to your authorised centre (in visakhapatnam, A.P state). They said Software problem and is updated by them. Even though after keeping 1week with them, same problem repeated very next day. again they told mother board has to be replaced and keeping the phone with them till this date i.e[protected]. I am fed up with your mobile and services . Details are as follows.

vat /tin :[protected]
[protected]
Invoice no chn_puzhal_[protected]
Dt:[protected].
Shipping address : NAMRATHA DEVARAPALLI
NO 507, SURYA TOWERS, GALLAVANI PALEM
AGNAMPUDI, VISAKH PATNAM A.P STATE.
PIN 530046.
Because of this I have no enjoyment o[censored]sing smart phone asI had only 2 days with me & how i recomand this product to others.
please go through this matter

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M

mvkum31

from Delhi, Delhi

Oct 31, 2015

Bad experiance & poor service.

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Address: New Delhi, Delhi, 110029

Website: www.amazon.com

Sir, my sister gifted me a mobile phone of lenovo a6000 but when i kept that phone on charging, which was heated so i replaced my phone on 28 oct 2015 but which is not deliver to me till 31 oct and when i talked to costumer care they told me that delivery boy came on 30 oct but thattime i was not in my room and he did not contact with me ...and amazon cancelled my order...how can amzon cancell my order without giving me any information...please take a suitable action as soon as possible...my order id is[protected]...

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Address: 411028

Website: www.lenovopromo.net

I have applied for the lenovo btc offer on lenovopromo.Net in month of 17august. 2015. I have paid rs. 2000 for extended waranty of laptop g50 - 80 and external hdd. It is combo offer. They said it will deliver within 21 days now its about 2 months. But i didn't get my money or my parcel. If i have called customer service they said parcel is dispatched already you will get it in 2 days. Everyday they are fooling me.
But i have decided to complaint here.

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S

swapn44

from Pune, Maharashtra

Oct 31, 2015

I have checked status on Overnite express .

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Address: 492008

I have purchased Lenovo A6000 from Flipkart site. After 4 months battery draining automatically, heating problem, charging not proper. I had gone for service centre. After servicing, phone was ok for 15-20 days and again same problem happened. The same problem persists after 4 times of servicing also. Last time I had given for servicing and the service centre returned me the phone after one month. Phone working properly for 15 days and now again the same problem happened. I am so much frustrated with the lenovo phone.

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Address: Jalna, Maharashtra, 431204

Reference no [protected] (Incident[protected]
Respected sir
I was complaint to change lcd of my lenovo all in one device in feb march 15 at lenovo cc. From there after i am continues contact with company & service centre but not able to available since last 8 month. What can i do if after purchasing device from lenovo not providing spare part & what about of faith on lenovo
So its my humble request to lenovo to make lcd screen of my device at any centre of aurangabad mh
Mob [protected]

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Address: Indore, Madhya Pradesh, 452002

Website: www.lenovo.com

Date of depositing my phone: 13th october 2015 Phone number of service centre:[protected] Status checking number: [protected] i have purchased Lenovo A7000 smartphone online from flipkart. Its costing 8999Rs. After some 3 months the touchpad and earphone socket is no longer working and even providing very slow processing. As my piece is in warranty period i approached there service centre SONY MOBILE (Address-Yeshwant Plaza, Indore, Madhya Pradesh 452001). I deposited my piece on 13th october 2015 and they said it wil got repair in some 15 days. And when i called them on 16TH DAY, they said we need one more week to dispatch your cellphone, we have ordered for some technical parts(motherboard) and Lenovo cant dispatch their parts. I have given my invoice details to the service centre.

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Address: Moga, Punjab, 142001

Website: www.lenovo.com

Their is no meaning of priority in this company ? They already take 2 months to resolve single laptop issue, til now they are unable to solve my problem..
and i give suggestion to other people before going to purchase lenovo laptop please be sure about the service ...! because their service is totally ?

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Address: 560037

Website: www.lenovo.com/in/en

I have bought a Lenovo laptop U41-70 on 18th Sep 2015. The laptop stopped working within 3 days and customer care told me that there appears a problem with motherboard. The lenovo customer care informed me that a technician will be visiting us with motherboard. It has been a month since then every time I call, I get the information that the parts has been delivered to service centre but no one has come from service centre, even service centre contact no. is not working. This looks so fraud and irresponsible on behlf of lenovo. I want a full return of my money from the company.

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Address: Patna, Bihar, 800002

I have receiver problem in my handset, and they are demanding 10 days to correct it, and they told me that we send handset to company, other thing is that..on net its showing that service available from 9 am to 9 pm, but here it starts from 10.30.
Totally fake in all aspects, and the way they are responding is not respectable...thumbs down 👎 to lenovo service. Hope it will be corrected and provide satisfaction.

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Address: Pune, Maharashtra, 410507

Website: not about web site

I have purchased lenovo laptop and it will get damaged within 10 days. Serial no: YB09942721 Service request no: [protected] I have registered service request before one month 6 days and still I am waiting for service. They not yet replaced or refunded.

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Address: New Delhi, Delhi, 110096

Dear Team I am unable to understand what the issue with my laptop. I had purchase new laptop from park network pvt ltd GIP mall Noida 3 month back . After some time I face automatic restart problem. i visited at lenova service center at laxmi nagar on 18.09.2015. Technician told me that motherboard need to be change. it will be take time 2-3 days once we get motherboard we will inform you. but till the time no one call me for the same. i am very frustrate from your service now i want to replace my laptop or refund my amount. Service center detail are.. Relible technoli D-223 Laxmi nagar delhi product detail are... Lenova Nb G500(Amd/2/500/win8.1)80-E301a6in PF072SZD Purchase date-29-jun-2015 Regards Kuldeep Singh [protected] [protected] Services_ED Dear Kuldeep, Firstly, I would like to thank you for considering Lenovo and r... Oct 3 kuldeep rawat Oct 4 to Services_ED What next ? kuldeep rawat Oct 5 to Services_ED Reminder 1 kuldeep rawat Oct 6 to Services_ED Reminder 2 kuldeep rawat Oct 7 to Services_ED Reminder 3 Services_ED Hi Team, Please address this case on priority. Thanks & Regards, For Services... Oct 7 kuldeep rawat Oct 7 to Services_ED, lencaresupport Still no update. Nobody call me. Really very bad service by lenovo kuldeep rawat Oct 8 to Services_ED, lencaresupport Remember 4 Lencare Support Dear Kuldeep, We sincerely apologize for the inconveniences caused. As discus... Oct 8 kuldeep rawat Oct 8 to consumerts, Lencare, Services_ED Dear Service Team, It's highly ridiculous how your team is taking this case so casually . Now I can't wait for single day. I am unable to do my work. Who is going to bear this loss? You??? Please check, the first mail I had written to you was on Sept 28th-15 and today is 8th Oct-15 with 4 Reminders. I have not received a single call or mail from you, without me writing to you. This shows how seriously you guys are taking your after sales service. I am going to file a case against consumer forum against your company if no immediate action is taken. I either want my mother board changed today itself or I want a new system. Your callous attitude towards the consumer is highly disappointing. I want an immediate action taken on this. Complaint no - [protected] kuldeep rawat Oct 10 to Lencare, consumerts, Services_ED Guys are you slipping ? This is last and final reminder to you. kuldeep rawat Oct 13 to Lencare, consumerts, Services_ED Lencare Support Dear Kuldeep, We deeply regret to learn the amount of inconvenience you had t... Oct 13 kuldeep rawat Oct 13 to Lencare, Services_ED If required part already delivered so why concern team not call me. This is your customer service ? When customer send mail or call then you gays reply . Why you don't update to the customer without any mail or call. kuldeep rawat Oct 14 to Lencare, Services_ED Hi! I regret to inform you, no calls have been received till now. The parts were suppose to be delivered today. I expect a lot more from a reputed brand like yours. I request you to kindly let me know the procedure for refund. I would like to send in a request for refund immediately. I don't want any more false promises from your end anymore. I've waited enough. I come from a service oriented field and I know the limitations involved but your false promises have left me very disappointed and irritated. I want you to process this immediately. If you can't refund than pls let me know then we will meet in consumer form as my work suffers lot because of this. Lencare Support Dear Kuldeep, As per our database we understand that the issue pertaining to ... Oct 19 (10 days ago) kuldeep rawat Oct 19 (10 days ago) to Lencare But again i am facing same problem. Lencare Support Dear Kuldeep, We sincerely regret the inconveniences caused. Based on your qu... Oct 26 (3 days ago) kuldeep rawat Oct 27 (2 days ago) to Lencare No call received yet. kuldeep rawat Oct 27 (2 days ago) to Lencare Please finish this story I not ready for any type of repairing . I want refund my amount ASAP . kuldeep rawat 3:11 PM (2 hours ago) to Lencare, Services_ED, consumerts, bcc: services.htncr Dear Team, Today your Eng. Mr. Dilip visited at my home but he is unable to track any problem. I request to you please stop this all story. now i don't want any repairing work with my Laptop. NOW I WANT REFUND AT ANY COST

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K

Kuldeeprawat

from Delhi, Delhi

Dec 21, 2015

Nov 12

to lencare, Lencare, consumerts, north2bp, Services_ED, najma.banu1
Dear Suresh,

As per our telephonic conversation send your Engineer tomorrow at my place for HDD replacement however even after replacing the HDD if similar problem reoccurs I will not accept the product and will strongly recommend to give me my complete refund.

Address mention below.

Great India Place Mall
Home Town
Lower G.F sec-38 A Noida
Near Metro Station sec-18 Noida

Regard's
Kuldeep Singh
[protected]
[protected]
kuldeep rawat

Nov 17

to Lencare, consumerts, Services_ED, lencare, north2bp, najma.banu1

Please share your next plan
kuldeep rawat

Nov 18

to Lencare, consumerts, Services_ED, north2bp, lencare, najma.banu1

After so many Reminders no response from lenovo
North2BP

Nov 18

to me, Lencare, North1Bp, Lencare, najma.banu1

Looping alok

Thanks & Regards,

Reena Sharma

Case manager

Lenovo india pvt. Ltd

Chandigarh

Mail id : [protected]@lenovo.com

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Wednesday, November 18, 2015 11:32 AM
To: Lencare Support
Cc: Consumer Technical Support; Services_ED; North2BP; Lencare; najma.[protected]@wipro.com
kuldeep rawat

Nov 18

to North2BP, najma.banu1, North1Bp, Lencare, Lencare

Dear Reena

No one response from last few months please see all below mails
And help me
kuldeep rawat

Nov 18

to north3bp, nort4bp, North2BP, najma.banu1, North1Bp, Lencare, Lencare
North1Bp

Nov 18

to krishna.kant, tanuj.lohani, me, najma.banu1, Rita, najma.banu1, Lencare, Lencare

Dear Kuldeep,

Apologizes for the inconvenience cause to you.

I am marking Mr. Tanuj lohani and Krishn kant who will align the senior engineer and checked the machine properly.

Inconvenience Regretted.

Dear KK/ Tanuj,

Please align the same

Regards

Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Wednesday, November 18, 2015 1:07 PM
To: North2BP
Cc: najma.[protected]@wipro.com; North1Bp; Lencare; Lencare Support; [protected]@lenovo.com; [protected]@lenovo.com
kuldeep rawat

Nov 22

to North1Bp, najma.banu1, tanuj.lohani, Lencare, krishna.kant, Lencare, Rita

Dear Alok ji

Still no one call me please check and confirm
On Nov 18, 2015 2:22 PM, "North1Bp" wrote:
kuldeep rawat

Nov 22

to bhupender.yada., najma.banu1, tanuj.lohani, Lencare, krishna.kant, Lencare, Rita, North1Bp

Dear bhupender

As discussed please check below mails no one proper response .
North1Bp

Nov 23

to me, bhupender.yada., najma.banu1, tanuj.lohani, Lencare, krishna.kant, Lencare, Rita, North2BP

Dear Kuldeep,

I got the confirmation from my team. they already attempt two time for repair of this machine but every time you refused for take the service and asking for replacement of the whole unit. My team has already updated and also I would like to inform you replacement of this machine is not possible. We have only repair option. Request you to please get this repair for avoid any further delay. We are waiting for your confirmation.

Inconvenience Regretted..

Dear Team,

Once you get the repair confirmation from Kuldeep. Please order the required part.

Regards

Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Sunday, November 22, 2015 2:06 PM
To: bhupender.[protected]@wipro.com
Cc: najma.[protected]@wipro.com; tanuj.[protected]@wipro.com; Lencare; krishna.[protected]@wipro.com; Lencare Support; Rita; North1Bp
kuldeep rawat

Nov 23

to North1Bp, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant

Dear Mr. Alok

After 12/11/2015 no one called me for repairing. Confirmation already given on 12/11/2015 to Mr.suresh please see the below mail .
North1Bp

Nov 23

to me, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant

Rita / KK,

Order the part please

Regards

Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Monday, November 23, 2015 11:52 AM
To: North1Bp
Cc: bhupender.[protected]@wipro.com; Lencare; Rita; Lencare Support; North2BP; tanuj.[protected]@wipro.com; najma.[protected]@wipro.com; krishna.[protected]@wipro.com
kuldeep rawat

Nov 23

to North1Bp, bhupender.yada., Lencare, Lencare, Rita, North2BP, najma.banu1, tanuj.lohani, krishna.kant

The required part in stock at your karol bagh service center.
No need to order again
kuldeep rawat

Nov 23

to North1Bp, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant

For more detail of my case please speak to Mr. Dilip visited first time at my place and Mr.koushal visited second time at my place they all know about the my problem .
kuldeep rawat

Nov 26

to North1Bp, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant, bcc: phortens
Dear Mr. Alok,

I received a call on 24/11/2015 and they have confirmed that a engineer will visit on 25/11/2015 by 16:00 hrs. I did call call center(Mr Dharmender [protected] ) to confirm the arrangement they to my surprise I got to know that Ms Rita Yadav has indefinitely postponed engineer visit regarding my laptop. They again confirmed that they will come on 26/11/2015 by 16:00 and as usual no one turned up nor any intimation and all this information was only received was only because of my constant followup with your non cooperative care team. Kindly escalate the matter to your higher authorities as my complaint is pending since ages . Need a remedial solution ASAP otherwise I will have to share my case with consumer forum. Revert awaited.

Regards,
Kuldeep Singh
[protected]
[protected]
bhupender.[protected]@wipro.com

Nov 26

to helpdesk.kolka., s.alam, hsaini, lencare, lenovo.support, lencaresupport, North2BP, tanuj.lohani, najma.banu1, krishna.kant, me, North1bp

Dear Alam,

Two times ETA missed now Your intervention is require on this case, Please help to close this case.

Thanks & Regards,

Bhupender Yadav

Wipro Infotech-Lenovo Support

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Thursday, November 26, 2015 5:02 PM
To: North1Bp
Cc: Bhupender yadav ; Lencare ; Rita ; Lencare Support ; North2BP ; Tanuj Lohani (WI01 - GIS - IT & ITES) ; NAJMA BANU (WI01 - GIS - IT & ITES) ; Krishna Kant Sharma (WI01 - GIS - IT & ITES)

The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com
alam

Nov 26

to bhupender.yada., lencare, lenovo.support, lencaresupport, helpdesk.kolka., North2BP, tanuj.lohani, najma.banu1, krishna.kant, me, North1bp, hsaini

Dear Bhupender,

Dharemnedre already taken the ETA with Customer and align the Engg Kashal on this call.

Regards

Alam

#[protected]

From: bhupender.[protected]@wipro.com [mailto:bhupender.[protected]@wipro.com]
Sent: Thursday, November 26, 2015 5:09 PM
To: helpdesk.[protected]@raspl.com; s.[protected]@raspl.com; [protected]@raspl.com
Cc: [protected]@lenovo.com; lenovo.[protected]@raspl.com; [protected]@lencare.co.in; [protected]@lenovo.com; tanuj.[protected]@wipro.com; najma.[protected]@wipro.com; krishna.[protected]@wipro.com; kuldeep.[protected]@gmail.com; [protected]@lenovo.com
North1Bp

Nov 26

to me, krishna.kant, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant

KK – why we fail to close this case on time? get this close on priority

Regards

Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Thursday, November 26, 2015 5:02 PM
To: North1Bp
Cc: bhupender.[protected]@wipro.com; Lencare; Rita; Lencare Support; North2BP; tanuj.[protected]@wipro.com; najma.[protected]@wipro.com; krishna.[protected]@wipro.com
kuldeep rawat

Nov 26

to North1Bp
Dear Alok,

A per our telephonic conversation i am keeping both the HDD
Serial no. mention below.

1. 11s42t1383z1zsmkdaec49
2. in machine

once the problem is resolved i will handover one of the two HDD

Regard's
Kuldeep Singh
kuldeep rawat

Nov 26

to kaushal345kaus., s.alam, helpdesk.kolka.
fyi
[protected] Forwarded message[protected]
From: kuldeep rawat
Date: Thu, Nov 26, 2015 at 7:15 PM
Subject: Re: Bad service by lenova service center
To: North1Bp

Dear Alok,

A per our telephonic conversation i am keeping both the HDD
Serial no. mention below.

1. 11s42t1383z1zsmkdaec49 (GOOD)
Regard's
Kuldeep Singh
kuldeep rawat

Dec 15 (6 days ago)

to lenovo.support, North1Bp, Rita, Lencare, Lencare

Dear team

Still issue not resolve.
After today i am not available for any kind of repair work i have lots of work i am not here for lenovo only.
If today my problem not resolve please take back your faulty product and get back my money .
kuldeep rawat

Dec 15 (6 days ago)

to mdindia

Dear sir

Please see the pathetic service by a brand lenovo .
North1Bp

Dec 15 (6 days ago)

to Kumar, ashuthosh.sing., seema.kauser, me, tanuj.lohani, bhupender.yada., helpdesk.kolka.

Dear Kuldeep,

My team member has confirmed they have planned eng scheduled for tomorrow at Noida location as per your premises. We will close this case asap.

Regards,

Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

Now Lenovo Services on your Finger.

You can download The DO app application from play store and enjoy lenovo services on your phone

Whatsapp : [protected]

Chat Support : http://support.lenovo.com/en_IN/product-service/chatsupport.page?

From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Tuesday, December 15, 2015 10:14 AM
To: North1Bp; Rita; Lencare Support; Lencare; lenovo.[protected]@wipro.com
kuldeep rawat

Dec 15 (6 days ago)

to North1Bp, seema.kauser, bhupender.yada., tanuj.lohani, ashuthosh.sing., helpdesk.kolka., Kumar, bcc: mdindia

Dear Alok

Please see the first mail its already delay.
I send first mail on 28-September-2015 and today is 15-December.
How much time you take for this complaint.
On Dec 15, 2015 1:19 PM, "North1Bp" wrote:
North1Bp

Dec 15 (6 days ago)

to me, seema.kauser, bhupender.yada., tanuj.lohani, ashuthosh.sing., helpdesk.kolka., Kumar

Dear Kuldeep,

We will try to close this by tomorrow positively.

Inconvenience Regretted.

Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

kuldeep rawat wrote:

ashuthosh.[protected]@wipro.com

Dec 16 (5 days ago)

to North1bp, me, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., kkrishna

Hi Alok,

Our TC Arun Singh is Onsite at the Customer Site # …

Thanks & Regards,

Ashuthosh Singh .A.

Wipro Infotech Mysore

Service delivery .

L.L : No : [protected].

From: North1Bp [mailto:[protected]@lenovo.com]
Sent: Tuesday, December 15, 2015 11:48 PM
To: kuldeep rawat
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com
Kumar Krishna

Dec 16 (5 days ago)

to Amit, MAHABOOPKHAN, ashuthosh.sing., North1Bp, me, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka.

++ Amit – Please get in touch for any help.

Regards,

Krishna kumar

Lencare

[protected]@lenovo.com

Lenovo India Private Limited, Minacs, Building 4A, EcoSpace

Outer Ring Road, Bangalore – 560103

Lenovo-Services

From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 12:41 PM
To: North1Bp; kuldeep.[protected]@gmail.com
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
Importance: High
ashuthosh.[protected]@wipro.com

Dec 16 (5 days ago)

to kkrishna, North1bp, me, averma2, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., mb

Hi Kumar,

As Checked with Arun OS has been Installed & Found that the System working fine …

Thanks & Regards,

Ashuthosh Singh .A.

Wipro Infotech Mysore

Service delivery .

L.L : No : [protected].

From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Wednesday, December 16, 2015 12:43 PM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Kumar Krishna

Dec 16 (5 days ago)

to Binayak, ashuthosh.sing., North1Bp, me, Amit, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN

Thanks a lot team….. please share the service report.

Dear Binayak – speak to customer and inform him to create recovery for future.

Regards,

Krishna kumar

Lencare

[protected]@lenovo.com

Lenovo India Private Limited, Minacs, Building 4A, EcoSpace

Outer Ring Road, Bangalore – 560103

Lenovo-Services

From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 2:25 PM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Importance: High
Binayak Chowdhury

Dec 16 (5 days ago)

to Kumar, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, ashuthosh.sing., North1Bp, me, Amit

Hi Krishna,

I Spoke with customer and informed to take a backup of OS in a 16 GB Pen drive. Also customer told that he has kept the system for observation.

Thanks & Regards

BINAYAK CHOWDHURY
End-To-End Specialist

Lenovo India

Chat Support: support.lenovo.com/in/hi/livechatpc

E-Support: [protected]@lenovo.com.
E –mail:[protected]@lenovo.com

From: Kumar Krishna
Sent: Wednesday, December 16, 2015 2:34 PM
To: ashuthosh.[protected]@wipro.com; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; Binayak Chowdhury
kuldeep rawat

Dec 16 (5 days ago)

to Binayak, Kumar, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, ashuthosh.sing., North1Bp, Amit

Dear Team,

I am keeping the system for observation (1day).

tomorrow i will share the my feedback.

but i want to say thanks to Mr. Arun he is very supported.

kuldeep rawat

Dec 17 (4 days ago)

to Binayak, Kumar, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, ashuthosh.sing., North1Bp, Amit, bcc: mdindia

Dear Team,

System not working, again facing same problem, please come and take back your faulty machine.
Kumar Krishna

Dec 17 (4 days ago)

to Vikram, ashuthosh.sing., North1Bp, me, Amit, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN

Dear All,

Customer reported the same issue again, can you assign to understand the issue and take this to closure.

Regards,

Krishna kumar

Lencare

[protected]@lenovo.com

Lenovo India Private Limited, Minacs, Building 4A, EcoSpace

Outer Ring Road, Bangalore – 560103

Lenovo-Services

From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 2:25 PM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Importance: High

[protected] Forwarded message[protected]
From: kuldeep rawat
To: Binayak Chowdhury
Cc: Kumar Krishna, "seema.[protected]@wipro.com", "bhupender.[protected]@wipro.com", "tanuj.[protected]@wipro.com", "helpdesk.[protected]@raspl.com", MAHABOOPKHAN B, "ashuthosh.[protected]@wipro.com", North1Bp, Amit kumar Verma2
Date: Thu, 17 Dec 2015 13:08:46 +0000
Subject: Re: Bad service by lenova service center

Dear Team,

System not working, again facing same problem, please come and take back your faulty machine.

On Wed, Dec 16, 2015 at 4:54 PM, kuldeep rawat wrote:

Dear Team,

I am keeping the system for observation (1day).

tomorrow i will share the my feedback.

but i want to say thanks to Mr. Arun he is very supported.

On Wed, Dec 16, 2015 at 2:41 PM, Binayak Chowdhury wrote:

Hi Krishna,

I Spoke with customer and informed to take a backup of OS in a 16 GB Pen drive. Also customer told that he has kept the system for observation.

Thanks & Regards

BINAYAK CHOWDHURY
End-To-End Specialist

Lenovo India

Chat Support: support.lenovo.com/in/hi/livechatpc

E-Support: [protected]@lenovo.com.
E –mail:[protected]@lenovo.com

From: Kumar Krishna
Sent: Wednesday, December 16, 2015 2:34 PM
To: ashuthosh.[protected]@wipro.com; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; Binayak Chowdhury

Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center

Thanks a lot team….. please share the service report.

Dear Binayak – speak to customer and inform him to create recovery for future.

Regards,

Krishna kumar

Lencare

[protected]@lenovo.com

Lenovo India Private Limited, Minacs, Building 4A, EcoSpace

Outer Ring Road, Bangalore – 560103

Lenovo-Services

From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 2:25 PM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Importance: High

Hi Kumar,

As Checked with Arun OS has been Installed & Found that the System working fine …

Thanks & Regards,

Ashuthosh Singh .A.

Wipro Infotech Mysore

Service delivery .

L.L : No : [protected].

From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Wednesday, December 16, 2015 12:43 PM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center

++ Amit – Please get in touch for any help.

Regards,

Krishna kumar

Lencare

[protected]@lenovo.com

Lenovo India Private Limited, Minacs, Building 4A, EcoSpace

Outer Ring Road, Bangalore – 560103

Lenovo-Services

From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 12:41 PM
To: North1Bp; kuldeep.[protected]@gmail.com
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
Importance: High

Hi Alok,

Our TC Arun Singh is Onsite at the Customer Site # …

Thanks & Regards,

Ashuthosh Singh .A.

Wipro Infotech Mysore

Service delivery .

L.L : No : [protected].

From: North1Bp [mailto:[protected]@lenovo.com]
Sent: Tuesday, December 15, 2015 11:48 PM
To: kuldeep rawat
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center

Dear Kuldeep,

We will try to close this by tomorrow positively.

Inconvenience Regretted.

Regards

Alok Mishra

Lenovo India Pvt Ltd

Gurgaon-122001.Haryana.

kuldeep rawat wrote:

Dear Alok

Please see the first mail its already delay.
I send first mail on 28-September-2015 and today is 15-December.
How much time you take for this complaint.

On Dec 15, 2015 1:19 PM, "North1Bp" wrote:

The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com

The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com

--
KULDEEP RAWAT

--
KULDEEP RAWAT
Attachments area
Preview attachment noname.eml
[Message]
North1Bp

Dec 17 (4 days ago)

to Kumar, ashuthosh.sing., me, Amit, bhupender.yada., seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, Vikram

Bhupe – get this address on priority

Regards,

Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.

Now Lenovo Services on your Finger.

You can download The DO app application from play store and enjoy lenovo services on your phone

Whatsapp : [protected]

Chat Support : http://support.lenovo.com/en_IN/product-service/chatsupport.page?

From: Kumar Krishna
Sent: Thursday, December 17, 2015 6:51 PM
To: ashuthosh.[protected]@wipro.com; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B; Vikram Chandra1
ashuthosh.[protected]@wipro.com

Dec 18 (3 days ago)

to arun.singh32, kkrishna, North1bp, me, averma2, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., mb, vchandra1

Hi KK,

Will Check with User & Confirm You back at ASAP …

Thanks & Regards,

Ashuthosh Singh .A.

Wipro Infotech Mysore

Service delivery .

L.L : No : [protected].

From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Thursday, December 17, 2015 6:51 PM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; MAHABOOPKHAN B; Vikram Chandra1
Kumar Krishna

Dec 19 (2 days ago)

to ashuthosh.sing., North1Bp, me, Amit, arun.singh32, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, Vikram

Team,

What is the update.

Regards,

Krishna kumar

Lencare

[protected]@lenovo.com

Lenovo India Private Limited, Minacs, Building 4A, EcoSpace

Outer Ring Road, Bangalore – 560103

Lenovo-Services

From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Friday, December 18, 2015 10:06 AM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; arun.[protected]@wipro.com
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B; Vikram Chandra1
Subject: Bad service by lenova service center
Importance: High
ashuthosh.[protected]@wipro.com

Dec 19 (2 days ago)

to kkrishna, North1bp, me, averma2, arun.singh32, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., mb, vchandra1

Hi Kumar,

As Discussed, please Help me to get the RDVD resent On this & As per User he wants Mail Confirmation Too where it states the Issue will Be Resloved .

Thanks & Regards,

Ashuthosh Singh .A.

Wipro Infotech Mysore

Service delivery .

L.L : No : [protected].

From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Saturday, December 19, 2015 2:19 AM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; Arun Singh

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ashuthosh.[protected]@wipro.com

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Address: 517502

Website: LENOVO

I had purchased LENOVO A6000 PLUS mobile on 12/may/2015 from FLIPKART by paying 7500 INDIAN RUPEES.but since startingof OCTOBER i am facing trouble with its SPEAKER set. It becomes high discourage my expetation and money values. As i am today visited INDIRANAGAR, BANGLORE lenovo service centre people also SHOW EMPTY HANDS and asking to keep my mobile in their centre nearly 4 OR 5 days, But after also they are not sure about issue regard SPEAKER SET OF LENOVO A6000 PLUS. so i am feeling very sad to my helpless situation. please sir make me favour by register complaint agaInst LENOVO

Lenovo customer support has been notified about the posted complaint.

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Address: Davanagere, Karnataka, 577002

Respected Sir,
When buying my lenovo A6000 mobile, I was very happy due to physical appearance of this phone.. But meanwhile first it showed lot of hanging, struck ing, and now new problem has started battery problem... What is this sir.. Series of defects.. I feel really unhappy.. No good service centers also.. Please help me..

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Address: Bhopal, Madhya Pradesh, 462001

I have purchased lenovo laptop z580 on 25 Aug 2013. .within few months it's touch pad started hanging.i complain about it at service centre but they said it's ok .After this one of its part has broken again I visited service center this time they told me that they don't deal with plastic parts. .now its screen led h's spots and they r saying it must have atleast 5 spots to get serviced even though it is in warranty period..now I am fade of this...don't know what to do...but panning to complain in consumer forum.

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Address: Aurangabad, Maharashtra, 431001

Website: lenovomobileservice.com

Respected sir,
i am using your lenovo a6000plus mobile, it gets totally hanged, phone doesn't get locked, saved contacts caller id doesn't shows, front and back camera picture quality is worst, i had submitted this piece for three times for 2 months in your care centre but very much frustated with your third class service and faulty mobile please give me piece to piece replacement or i have to take legal action aginst company my jobsheet no. is 'SRIN[protected]' MY IMEI NO, IS '[protected]'. please contact me on no.[protected] or mail me on [protected]@gmail.com.

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