Lenovo Complaints & Reviews

Respected sir,

I Ravi Samnani bought Lenovo A7000 black colour model from Flipkart on 16/06/2015, after using it after 3 months its below touch buttons stop working.so i took it to a service center on 28/09/2015. i submitted my phone there and after 1 month after visiting 4 times they told me that your phone is read, but when i checked it, it was never repaired. when i told them they said that sorry our engineers left repairing it, it was our mistake. so i submited it again and till today i never got my product. whenever i call them they took me hold and cut the phone. my smartphone IMEI number is [protected].

So i request you to please llok into the matter.


Name:- Ravi Tulsidas Samnani
Contact No:- [protected]

I have bought my phone lenovoa6000 from Flipkart order date:25/5/2015 and receiving date 30/5/2015.but after receiving my phone I found the screen had scratches.so I contacted Lenovo customer care.but after many calls and contacting some persons came to know that I should contact Flipkart. But now I am back and want it to be replaced.need immediate help.my order no is 0D[protected]. There are other problems also which I had informed in another mail

I have bought my Lenovo A6000 phone from flipkart, order no: 0D[protected], order date:25/5/2015, delivery date: 30/5/2015.but after some days o[censored]sing it the battery is discharging very fast even within an hour and is getting hot so much that I am not able to take the phone calls. Now I am also seeing that the phone is hanging.
Hence I would request u to kindly change my set as it is a faulty phone.
Thanks n Regards,
Amrita

I have purchase Lenovo Laptop Model G50-70 this Laptop purchase Date is 28/2./2015 this laptop charging problem
laptop is not charging on mode battery is discharge on mode not charge but
laptop off mode battery is full charge

laptop details
L/T L E N OVO G50-70 (5.9 422-421 | ( I 3/4c B/1 TB/D OS S/N: ) 1 s59422421 ybo8591 492

Pravin Patil
[protected]

I Had bought a Lenovo P770 smart phone in Dec-15. In the Month of August -15 LCD of the phone got damaged. I visited the Authorized service center of Lenovo and was promised that it will be repaired in a weeks time. I was told as the phone is out of warranty i would be charged Rs.2000/-. I agreed. However its been 3 months i have been following up with the service center and lenovo but they are just giving me fake commitments. Finally i had to buy a new phone .

Lenovo India is running a fraud campaign on www.lenovopromo.net. My acknowledge no is BTC50325. I had made payment more than two and a half months ago but did not receive any information on my product and in fact got call from them that they could not find my address which is a common tactic of product shipping companies. Flipkart, Amazon and India Post are often shipping items to my address how could they could not find it.This is a blatant lie. I would like to go to Consumer court because just for Rs 499 they think if nobody would be serious then they are taking it wrong. The money earned by me through hard work. I don't let some multi billion dollar company to rob me off even for even a single paisa.

I brought a lenovo z 51-70 by snapdeal with a invoice of 30-jul-2015. within on month the laptop stops working and its main component motherboard stops working. i complain the lenovo through call at 30-aug-2015 and they give me a complain number-[protected]. they said that they dont have the part and i have to wait for it. after lots of effort from my side after 40 days or more they said they will replace my laptop and tell to request for it on [protected]@lenovo.com. i did the complain and they request me a copy of invoice which i provide but the did not take any action and now also after 60 days or more of the complain there is no responce from there side. i request you to please look into the matter and provide me my replacement as soon as possible. Nitin kumar bhimte m no.-[protected] S/N: MP07XRMX SO: [protected]

I had purchased a lenovo A2010-a mobile handset from flipkart delivered on 17th September 2015.Unfortunately mobile stopped working all of a sudden.The mobile is in switched off mode and iam unable to power on the handset from October 2nd onwards.Please consider my request and take into account for replacing the mobile handset as early as possible..I hereby attach a copy of the lenovo service record of the handset.

I purchased a lenovo laptop on 22 nd dec 2013 from autho dealer. I purchased care pack ( extended warranty for 3 yrs). Now i want to get my laptop serviced...i m told no extended warranty.dealer is threatening me and lenovo customer care is not responding to my mails. I hav tax invoice which mention care pack purchase and payment was done by cheque.dealer ate away that money and now lenovo despite providing all proof of purchase is not acknowledging extended warranty.worst part is nobody responding to my numerous mail.

Recently I got update to my lenovo a6000 device and updated. After upgraded I'm facing below problems: 1) on calling, I am not able to see the called ui, I need to tap multiple times to start the call. 2) while using AppLications like whatsapp or facebook, if you get call then it is not possible to accept call. 3) I got around 20 new messages I'm not able read messages ( attached video Please provide update for these issue fixed

My name is Gagan Sachdeva. .I bought a lenovo Laptop flex 2-14(S/n WB[protected] in October last year.There was a breakage in the screen and i filed a complaint to so support through mail on 29th July 2015.Still my case is pending and they are not replying to any of my last sent mails(even though an automated generated mail says "WE WILL REPLY WITHIN FOUR BUSINESS HOURS").I have all the mails which i have sent and which i have received from them.They have wasted a lot of time of mine and now they are not having time to even reply to my problem.That's more than just unethical behavior.

I have purchased Lenovo Mobile mobile handset model No.Model A6000, 30 march 2015 and my mobile handset within warranty period.

issue - No vibrate, Hang &, Heat,

i gave it to HCLTouch Lenovo Service Center in Nehru place 204, 2nd floor Amardas building, , was verry bad Service Executive are misguided and at the back end they charge for the product saying because product in the warranty period, no any scratch no any part damage but why pay to any charge so pls contact & concern in your service provider kindly request u pls resolve my issue

my Invoice No : # DEL[protected]
Handsets-Lenovo A6000
FSN:-1. [IMEI/Serial No: [protected]
Order ID: OD[protected]

thank's & Regard's
Ajay Soni
+[protected]

I have purchased Lenovo Mobile mobile handset model No.Model A6000, 30 march 2015 and my mobile handset within warranty period.

issue - No vibrate, Hang &, Heat,

i gave it to HCLTouch Lenovo Service Center in Nehru place 204, 2nd floor Amardas building, , was verry bad Service Executive are misguided and at the back end they charge for the product saying because product in the warranty period, no any scratch no any part damage but why pay to any charge so pls contact & concern in your service provider kindly request u

I have a Lenovo Vibe X2 with IMEI numbers [protected] and [protected]. The phone's touch screen was not working for which i deposited it at a customer service center, OA Infotech, Cuttack. After receiving it from the service center the following problems started: 1. Camera could not be opened and the error message said "Can't Connect to Camera". 2. The battery backup for a fully charged phone which previously lasted for 14-15 hours with heavy usage now lasted for just 8 hours. 3. The flash light would automatically switch on while in pocket. Hence i had to again send it to the customer service center. I deposited the phone on 28th August '15 (Job No.:RNA[protected] and now when i inquired, they say it would take another week. It has been 2 months already, that my complaint in still pending with the company, and as per the service center, they have still not sent the spare camera.

Sir i have not received my btc offer lenovo hardisk.dtdc courier had returned to lenovo without informing to me so kindly resend to new adress given below D.no-1-82, markandeya street, jagggayyapet, krishnadistrict, Pin-521175 Andhrapradesh. I am awaiting for your kind reply...

Dear sir, . one of the pin of my lan port has broken out accidentally.when I went to my nearest service centre at Jamshedpur, they checked and told it is right but still it is not working.THE pin of my lan port was out in front of my eyes, I told them also but they refuse to change. My mobile --[protected] Product serial(laptop)--WB13441455

I have yet not recieve my lenovo external hard disk since its 2 month. Wheneever i am calling nobody picks. My ticket number is btc65882. Sir i am tired of this company they have taken money yet not given harddisk please take strict action against it.

Dear Sir I have procured Lenovo K 3 Note from Flipkart vide ORDER NO: OD[protected] Invoice Number : Invoice No : # BLR_WFLD[protected] dated 24.07.2015 I was facing the problem of mic . Whenever i am calling someone they are not able to hear me sometimes and also sometimes they can hear me. So i have approached the Service Center of Anand "Pooja Communication" and logged the complaint vide No: SRIN[protected] on 10.10.2015. I have personally visited and follow up 2-3 times. and also tried to call their landline number but it is not picked up by them during their regular working time. Finally when i asked to lodge complaint to lenovo they started working on it and when i received it back . Along withe the mic the battery also changed by them. Also they have removed my tempered glass and changed my IMEI numbers too. I am very confused that they have given me new IMEI number of stolen phone and also will use my IMEI numbers for other activities ? kindly look into and get me justice kirtesh G Shah I am facing loss of business due to non availability of phone in time and apps like Whats app . The copies are attached for your ready reference . -- Prapti Consultants Kirteshkumar G Shah CHARTERED ENGINEER (MECHANICAL) APPROVED VALUEAR (PLANT, MACHINERY AND VEHICLES) M- ® [protected] Email : [protected]@gmail.com., [protected]@rediffmail.com,

I have purchased lenovo A6000+ phone on May, with in a month phone touch pad has gone, when i reached Adyar lenovo service centre (Boson india private LTD ) that rascals took my mobile for replacing the touch pad o 18/09/2015, , received by guy name called Joe (manger ) he promised he will get it done with in 4days, , , he still saying the same i already crossed 8 * 4days and am tired, but he don't feel shame saying product in transit, also no one has response in that centre bloody receiving pathetic answers, , very poor behaviour, , , please take action on this irresponsible ...

service centre contact :[protected]

mobile : [protected]


My name is mohammed

my receipt token no : 43

my contact : [protected]

Here's my case number:Service Request [protected] My lenovo z580 has been in the service center since 27th of August. I have been patient enough and it's still not fixed. This is pathetic. All my emails to them gather the same reply saying we will escalate your request and still nothing. Emails and calls end up with the same reply, "we will let you know when its done." I mean 2 months! That's simply crazy that parts are not available for 2 years. And its still under warranty. Here's the email trail: Response By E-mail (Janmejaya Behera) (09/10/2015 01.05 PM) Dear Abhishek, Thank you for writing to Lenovo Technical Support. As per your email, we understand that you have an issue with USB. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. As we check the parts has already delivered to the nearest service Center and an engineer has already assigned to you who is going to contact you in 2-3 working days. If you are not getting any response form them please kindly visit to the service Center to get the status. You can also check the order status online by log in to http://lenovoservicestatus.com http://lenovoservicestatus.com/ The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Janmejaya Behera Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (08/10/2015 06.41 PM) Dear whoever reads this, The laptop parts are still not here and its been 1 month and 1 week. I am putting up a complaint on consumer forums and also on your FB page. I will get you all the negative publicity it takes for you to escalate my case and get me a solution. I have not yet been contacted by any one from your department even after calling and emailing you numerous times. This has gone beyond all limits of patience and I cannot wait anymore. Regards, Abhishek On 03-Oct-2015 7:29 pm, "[protected]@lenovo.com mailto:[protected]@lenovo.com " wrote: Response By E-mail (Janmejaya Behera) (03/10/2015 07.59 PM) Dear Mr.Sarkar, Thank you for writing to Lenovo Technical Support. As per your email, we understand that you have an issue with USB. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. As per the update parts has already shipped from our wire house and will be available in nearest service Center in 2-3 working days. Once the parts will be delivered our engineer will call and fix the appointment to resolve the issue at earliest as possible. For further assistance contact to the service Center . You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Janmejaya Behera Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (03/10/2015 02.11 PM) Dear Mr Dsouza, Saying we are taking this up as a priority after a month of no service means absolutely zero. Why wasn't this a priority since the beginning? Do you know the amount of damage that your disservice has caused me? I am a developer and keeping my laptop for a month means I have been not working for a month. I am cc'ing your supervisor just to see whether that helps. I request a refund for my purchase since this is simply not acceptable. A month to get parts is not acceptable by any means of customer service. If you want, I can publicly criticize about your service on consumer forums. But I want a resolution rather than a fiasco. But if I am not getting a refund or my laptop fixed within a week from today, then I would have no options but to get things dirty. The reference number for the previous interaction was:[protected]. Regards Abhishek, a frustrated customer. On Tue, Sep 29, 2015 at 12:08 PM, [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com wrote: Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com http://www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected] # # . Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 29/09/2015 12.38 PM Status: Solved (Auto) Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected] # . Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 03/10/2015 07.59 PM Status: Solved (Auto) Response By E-mail (Janmejaya Behera) (03/10/2015 07.59 PM) Dear Mr.Sarkar, Thank you for writing to Lenovo Technical Support. As per your email, we understand that you have an issue with USB. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. As per the update parts has already shipped from our wire house and will be available in nearest service Center in 2-3 working days. Once the parts will be delivered our engineer will call and fix the appointment to resolve the issue at earliest as possible. For further assistance contact to the service Center . You can also check the order status online by log in to http://lenovoservicestatus.com/. http://lenovoservicestatus.com/ The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Janmejaya Behera Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (03/10/2015 02.11 PM) Dear Mr Dsouza, Saying we are taking this up as a priority after a month of no service means absolutely zero. Why wasn't this a priority since the beginning? Do you know the amount of damage that your disservice has caused me? I am a developer and keeping my laptop for a month means I have been not working for a month. I am cc'ing your supervisor just to see whether that helps. I request a refund for my purchase since this is simply not acceptable. A month to get parts is not acceptable by any means of customer service. If you want, I can publicly criticize about your service on consumer forums. But I want a resolution rather than a fiasco. But if I am not getting a refund or my laptop fixed within a week from today, then I would have no options but to get things dirty. The reference number for the previous interaction was:[protected]. Regards Abhishek, a frustrated customer. On Tue, Sep 29, 2015 at 12:08 PM, [protected]@lenovo.com mailto:[protected]@lenovo.com wrote: Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected] # . Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 29/09/2015 12.38 PM Status: Solved (Auto) Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/. The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected]. Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 09/10/2015 01.05 PM Status: Solved (Auto) [---001:019019:10826---]