Lenovo Complaints & Reviews

Against our order No. OD[protected] a K3 Note of LENOVO delivered on 6th instant.
While checking the spare items it is observed that following items are not functioning -
1. Screen Guard provided along with the Mobile set
2. Air-tel Seam Card is not getting activated.

Please guide me properly and/or arrange replacement of these two items.

With regards,

I installed a software update kraft-a6000_s056_150924 in my lenovo a6000.
After that, system performance is very worst.
Mobile Charging is not working, it does not show charge symbol while charging.
It takes 12 hours to complete charging.
Charging is also fastly drop down to zero .
Plz solve the problem by releasing a new softwareupdate...

Respected Lenovo program manager, My ticket number is BTC 71090 I did not receive my goodies after the confirmed date. I have already paid the money for 1TB HDD and 2 yrs warranty. Please take necessary actions regarding the same. Yours faithfully, Sudarsan

I updated my A6000 with Lollipop update... But this update has so many issues... I request you to share these issues with your technical team so that they can fix these in next update... (1)In this update there is no settings for Profile(General, Silent, Meeting Mode). How can you forget that. It is very important in day to day life. Plzz fix this. (2) The Themes(UI) are very poor. Themes in KitKat was better and after update they are gone. Plzz give them back. (3) The device is not running smoothly...(4) Old version of File browser. If you can't update then, at least, plzz don't downgrade. (5) No settings for pixel adjustment in camera app. And many more ... But these are very important... So, plzz share it with you tech team... And fix these issue at the earliest. Hoping for a quick resolution of these issues... Thanks.

Am using the mobile for the past three (3) months after few days i found few problems with the handset that as follows, * SMS not sending/receiving instantly it is taking at least 4 to 5 days of time to do the operation. * Making call also quite difficult because it is taking so much of time to connect or call drops without connecting/notification.

I have lenovo a6000 mobile and i have a problem with mobile i.e my sims are not working so i give it to yamnanagar lenovo service center, haryana 3 days are go but they don't tell me the status of mobile pleasr repair my mobile as soon as possible bill is attached and give me the details of repair

I have purchase lenovo g50-70 laptop this laptop is charging problem laptop purchase date is 28/02/2015 laptop serial no-YB08591492 . laptop on mode not charg but off mode battery full charge i have already complaint log and call from lenovo serivce center they said charger problem but i have check new charger connect laptop is not charge same problem. please get the solution my email [protected]@gmail.com mobile no-[protected] Pravin Patil

Dear Sir, Greetings !! I had purchased Lenovo Phone k900 in the year 2012 and found to be faulty. The said phone was given to the service Center four times, since then. The very first two submission was well within the warranty period. The Incharge of Service station told me that panel needs to be replaced as the circuit was faulty and told that they have given order to the company for Panel, but its not available . Second time also the same reply about panel not available and that they will call me once its made available. I never received the call in the meantime the service station got closed and even dealer of the company was not aware of new service station . I went out of country and again when I came back i had given it to the service station for which they said parts not available. How can the parts be not available in the very first year of launch of product?? Was it a delay tactis of the company to make the product out of warranty?? I had communicated with new service station and also with the Executive Director and certain mails transpired between us which can be shared .. Now The phone was not used since it was purchased and no body is giving a proper response in the matter neither replacing the phone nor repairing at their cost. Am I at fault by purchasing the phone from Lenovo ?? why I should be penalised when the fault is of the company ?? request you to kindly resolve the issue and also publish the facts of lenovo in the public Interest . Thanks Pradeep Pandey [protected] [protected]@gmail.com

I have a lenovo A6000 plus handset I purchased from Flipkart on June 29th 2015, after couple of months the charger was not working as the accessories warranty was still there I gave for repair to lenovo service center wireless communication on 12th Sept. 2 months gone no response from them. I called online support they just refused to help!!

Hi team this is Manikandan, After using Lenovo A6000 from past 1 month . I have been observe that Lenovo having very worst customer support . After 1 month my phone was getting over heat and not charging. i given my phone in authorize lenovo store in Adyar Chennai. And my mobile was lying from more then a month. They rectified the issue in phone after changing the motherboard of my phone . Still the problem is persist with new issue ( network Problem). At the same day after getting the delivery from center. Service given date: 27 August 15 They update the some software the Phone and they return my phone after 3 day's. 5 September 15 again given in Service center for Over Heating and Not charging problem and they delivered on 5 November 15 I am expecting proper response from Lenovo ..

Hi Team,

I had brought Lenovo G50-80 laptop under BTC offer and the I got the link for registering for Extended Waranty and a hardk disk as a free. The Extended Waranty has been entertained, However, the Hard disk has not been provided yet. Can you please look into this? Its been 3 months and i'm chasing them for the same and there is no response till now

Me purchased one lenovo laptop online(Amazon). That time have BTC Offer lenovo.
The offer is 2 year extend warrant (Rs 1499) + Godies lenovo power back 10300Mah(Rs 500)

Me purchased Lenovo G[protected].6-inch Laptop (Intel Core i3-4030U/4GB/500GB/Win 8.1/without Bag), Silver

And me register this offer on here www.lenovopromo.net . and also me paid 1999RS(1499+500). after one month me got 2year warranty on my this machine., But, still now not received my Godies lenovo powerbank.?? Once BTC Offer ([protected]@lenovopromo.net) team dispatched this item via DTDC courier dispatched AUG 8th this year(after contacted the btc team i got this details)..Then after many time i am contacted via email and mobile, they told to me it will dispatch Lenovo powerbank withing one week, once told withing 2 days, once told me dispatched i will give to you AWB No withing 48hours. still now not get any update regard this. And me also paid recharge 100Rs for calling the btc care. Now also me contacting...

Sir, Give to me solution, where is my paid offer?Where is my lenovo powerbank? When will get this? Why not dispatch to me? why BTC care told lie?

I purchaced lenovo s660 mobile 27-10-14
and some problem(company folt) in this mobile at that time
i give this mobile to lenovo service centre for repair/change
but till now i did not get my mobile or refund money so plz
take proper action for this mobile
here with attach bill of purchased and service report from
lenovo service centre plz
reply as soon as possible

I had purchased two nos Lenovo vibe x2 mobiles and both of them had the same problem of the Display going blank.In both case I have experienced extremely poor after sales services. Presently, in one of the mobiles(IMEI No. / Serial No.[protected]) the screen has gone blank during usage andcon 02.11.2015 I had gone to the service center( M/s Krishna Electronics) at Thane, Maharashtra. After checking the phone the service center has informed me verbally to come after 15 days. Such kind of negligent and poor service by such a reputed manufacturer was never expected.This is happening for the second time with me with a Lenovo mobile.For a such a critical item 15 days service period is exceptionally high. Even after three days of submitting the phone at the service center they are still not providing any status on the same It is matter of great concern that alongwith a poor quality of the products, Lenovo is providing such a poor customer support. Lenovo does not provide any support and status update for any repairs in India. The customer is completely at the mercy of the service center. The is no complaint escalation matrix provided at site.

I bought lenovo laptop on 14- Aug - 15. I got offer to get 1TB HDD and 2 years additional warranty. So I have paid amount for 1 TB HDD and 2 Years Additional Warranty . As of now i did not get anything . i tried to call BTC Bangalore and mail them. they are not responding through phone and mail. Kindly solve this issue

Hi,
I purchased a Lenovo Thinkpad E450 laptop from Sharda computers Gurgaon on 10th Oct. I found the battery is not charging and I reported the same to Lenovo Support team within 2 days .I asked them to replace the system as it is a manufacturing defect system which is validated by Lenovo service engineer who visited to check.
They asked me to send the invoice copy and service engineer report copy to [protected]@lenovo.com team who takes care of replacement. But Lencare team responded that it is not possible to replace system, they can only replace battery. I asked why should I take faulty manufacturing default system, but they are still not agreeing to system replacement. I am loosing amount of money as I took this for my business purpose.
Can you please help me into this as I am not getting proper response from lenovo team and still following up from last 20 days.
I am attaching invoice copy and service engineer report and the screenshot of battery defect.

Please help me.
Thank You,
Sudhir

I have purchased lenovo laptop & it got damaged within 4 months WITHOUT ANY PHYSICAL ACCIDENT, Laptop Serial no: YB10631563. Its hinges making sound & they are getting harder day by day. At the time of purchase they told me that they'll provide onsite service within warranty period. When i called there service center they told to visit the service center & not providing onsite service. Its not fare. They must have to provide onsite service as they promised at time of purchase. I did not purchased my laptop from any online shopping sites i bought it from reputed computer shop i have invoice copy. my mail-id: [protected]@gmail.com

Service order number: [protected] Complaint: Motherboard not functioning Date of filing complaint: 26 August 2015 Myself Kumaran, I own a Lenovo L412 thinkpad. I filed a complaint with Lenovo that my motherboard is not working and after a big struggle on continuous calling over telephone and writing plenty of emails, I got the service person to take my laptop from home before 15 days and there's no update on my laptop. Today its 2 November and there is no sign of response from LENOVO. I've not been able to use my laptop for the past two months and I have plenty of data in it.

Respected Sir,
I bought my Lenovo A 6000 plus from flipkart 2 months back.
But currently from a week back, I am facing serious problem regarding its WLAN portfolios.
I am unable to access WiFi networks.
And also several applications working on WLAN are not responding, such as Xender, Zapya etc.
These all are interrupting my day to day works
I hope you will register my complaint and relieve me out of my problems.

I received k3 note smart phone on[protected] &from next day it does not support some functions like blue tooth, share it app, and what's app . Mobile was taken to your authorised centre (in visakhapatnam, A.P state). They said Software problem and is updated by them. Even though after keeping 1week with them, same problem repeated very next day. again they told mother board has to be replaced and keeping the phone with them till this date i.e[protected]. I am fed up with your mobile and services . Details are as follows.

vat /tin :[protected]
[protected]
Invoice no chn_puzhal_[protected]
Dt:[protected].
Shipping address : NAMRATHA DEVARAPALLI
NO 507, SURYA TOWERS, GALLAVANI PALEM
AGNAMPUDI, VISAKH PATNAM A.P STATE.
PIN 530046.
Because of this I have no enjoyment o[censored]sing smart phone asI had only 2 days with me & how i recomand this product to others.
please go through this matter