Lenovo Complaints & Reviews

Hi I have purchased on Flipkart.com, a lenovo K3 Note mobile, which i received on[protected], with Order OD[protected], On[protected] i got several problems with the phone i.e. majorly touch screen not working properly, Mobile getting heated very often and charging pin on the mobile not correctly fixed. So on[protected] went to service center in Hyderabad "T Touch", which is located at begumpeta they took the mobile told it will take other 15 days to get it repair, handed over the same to them with Job sheet no: SRIN[protected]. I don't know why so with in a span of i month these kind of problems are coming with Lenovo phones can some one help to resolve the same, if this kind of situation raises no one in this world will trust to buy lenovo brands Thanks & Regards Ravi [protected]@gmail.com

Since 1 Month ago I purchased Lenovo K3 Note from www.Flipkart.com, Since then there is no issue in mobile all well. but since 10-15 days I found touch problem while I'm pressing touchpad and I have to touch thrice and four times than after the proper key will choose as touch. One more thing is that my phone will become hot after some time around 2-3 mins, I can't hold it in my hand. Need help ASAP... I am waiting for your reply. Name : Niraj Beladiya Mo. [protected] email. [protected]@hotmail.com

I have purchased a Lenovo laptop and has paid Rs1998/- under Lenovo BTC offer for 2 year extended warranty and 1 TB hard disk drive. I have received the extended warranty confirmation details but the 1 TB Hard Disk drive has still not been delivered to me. I have followup up with the Lenovo BTC team but there is no response from them over mails, even no one picks up the call at the specified phone numbers. I finally want the 1TB Hard disk drive to be delivered to me as per the payment made. My Lenovo BTC offer ticket no. BTC66295. Below is the one who should ensure the delivery of the product under Lenovo BTC offer. Kestone Integrated Marketing Services Pvt Ltd C/O, Lenovo BTC Offer, 12/1 Palace cross road, VasanthNagar Bangalore – 560020. Ph: +[protected] / +91 080 – 65475738

I have purchased Lenovo K3 note on 15-07-15 and my phone's touch started hanging to a situation where i am not able to swipe for attending a call.So i approached a service center on 17-08-15 at Calicut and service have entered.i Waited for 1 month and they said the spare of Touch has not yet reached and suggested to consult another service center in Calicut itself.So i met 2nd service center in Calicut and service have entered on 21-09-15.Again i have waited for another 15 days and till date the spare Touch has not reached.I have not even used that new set for 1 month after purchasing

We have purchased a Lenovo S860 TITANIUM Model on 18/01/15. 2 issues in the mobile within the Warranty period have come up. First time they repaired it but again another Issue Cropped up just within 3 months of repair. We are not getting any updates on the progress of the repair.(C[protected]. As the mobile has failed twice to function in Warranty period we have requested for Mobile replacement. They have not agreed to replace the mobile, nor have they repaired it.

Lenovo Smart Phone Model: P780. Out of warranty. At the start of Aug 2015, I faced frequent switching off of my lenovo mobile, so I submitted my mobile at the Pune service center. They repaired the mobile and called me to collect the mobile. I collected the mobile on 17th Aug after paying the amount 1650/- and again faced the same problem. I submitted the mobile again at service center on 18th Aug, this time they said battery problem. But I never faced battery problem, it always worked for 2 days after full recharge. Since then till now I haven't received my mobile from the service center. Whenever I am calling the service center they are telling that they have ordered some part for replacement in my mobile and it is not yet received. If my mobile cannot be serviced soon, please provide me a temporary replacement mobile for usage till the time my mobile is repaired. Or please give me a new replacement mobile.

I have purchased (Order No- OD[protected] the Lenovo A6000 plus before four month ago on 19.05.2015 thru Flipkart. After some days i am facing heating problem regularly.
The issues are

Maximum time requires for charging
Battery get discharged even data connection on off mode (100% get discharged to 15% in 1.Hrs)
More heating while charging & calling
I have also updated new version but still there is no improvement in Battery life.

Major problem is at night if battery percentage shows 40%, it get discharged in morning & mobile get switched off.late charging maximam 9.Hrs complite 100%.

Please resolve the issue

Respected Sir,
i have purchased your phone Lenovo K3 note on July 8 from Flipkart.com. After using it for just 2 and a 1/2 months mobile normal call duing just 1 min over heats . I visited the service centre in my area whose address is as follows: VINAYAKA COMMUNICATION, 49/62 A 7th street, TATABAD, 100 feet road, coimbatore ..tel[protected], [protected], - They kept my phone for[protected] just mobile flashing then giving me you r mobile u r moblie is ready but i have that day no change same problem then give the mobile[protected] accept the complent but they number not accept my calls last 2 days .. my mobile status i don't no ple home to service center is distens is 22kms ...What I want is that you repair my phone as soon as possible or at least refund me my money or I will complaint in the consumer court. Anxiously awaiting your reply Please do the needful Frustrated Customer..work order NO : CMB/LO/15/01339

I have purchased Lenovo K3 Note(Black) from Pay TM(online) via PAYTM SHIPMENT ID :[protected], But Suddenly Mobile is not working completely.So i had shown it to Bharuch(Gujarat) Service Station, but athorised person did not attend due to purchased from Online after that i have correspond with PAYTM and Lenovo but no any reply for solve problem.

I am really fed up with your product as the mobile again got damaged as the net work signal is not working now. i never expected such a pathetic performance by Lenovo mobile and regret now for purchasing such a mobile. on the day of 10th sep 2015, i made a call at around 20:30 to my friend and kept on my table. that was my last call for the day and i slept off. when i got up on the next day and i tried to make a call it was found that the network is unavailable.i thought it may be service provided issue and waited for sometimes. but unfortunately the problem exist still. then i checked all my way and later took mobile to Vodafone center. the expert advised me that the issue is with my mobile but not with the network. i had no other option as i have to make many call and no other mobile with me to use. finally i had to depend your 'AUTHORIZED' service center though i am not at all interested to visit there. upon checking they advised me that the mobile 1 year warranty has got expired on 9th sep 2015 whereas my mobile went out of network on 10th sep. now i strongly suspect that either the complaint was well planned during my last service or you have not used the original mother board during last service. though i do not want to service my mobile from your service center, i had no other option because aforementioned part will be available only from you service center. M/S ICON technologies, the service center representative have had no time to talk neither to me nor to any other customers who coming there. the person also told me that it takes a month time to get it repair as this is out of warranty. he also told that he has nearly 1000 mobile to be repaired and all will be done according to the sequential wise. my question here is:- is this your so called AUTHORIZED service center...? it is understood that the said service center is having contract with more than 5 different mobile companies. also to note that there are only two technically qualified (hope so) to attend all these brand customers. can any person wait for a long one month time to get it repaired. not all person can afford to have 2 mobile at a time. is this the quality of the representative that very very unprofessional approach to all customers. the moment i said that the mobile is not working, the reply was "your all data will be lost and takes time to repair.take out your memory card and we will call you once repaired". we as a layman does not know what happened to my mobile and i believe we have all rights to know about the complaint. once the warranty is expired then do you just kick out your customer..? because the service center told me that they give important to warranty customers and if time will do for non warranty customers. now i need a favorable replay from your side also an action about my mobile. also wanted to know how did it happened immediately the day after warranty period. there is no structural damage as you used to say(customer indulged damage.) i will wait for your replay, and delaying the process will led in to publicity in social media and legal consequences as i am really fed up with the SERVICE part from the great LENOVO. regards Shahin C +91 [protected]

My lenovo A 6000+ i bought 29.06.2015 and than i give 02 times to lenovo care at Rajkot Gujrat But every time that problem (Suddenly Mobile over hit and battery discharge ) found after service. the service center rajkot is not been good job.

Dear Sir/Madam, I have purchased Lenovo K3 note through Flip Cart with OD[protected] on date 09.09.15 Invoice No .del[protected] Product Handsets/VL37043 /Lenovo ("[protected]", " [protected]") . It was seen that it hangs occasionally and reverse/back button did not work occassionally. I have on line customer care complained on date 03.10.15, Complain no INCIDENT ID[protected], and all the said act done what said by customer care such as Factory reset, rebooting etc . Inspite of this all in vain . Hence you are requested to please change the existing hand set . as it is defective piece. Thanking you for early response & action please.

Niraj Yadav 448/449 Omnagar society Dindoli Udhna Surat Gujrat India Surat 394210 Phone No. [protected]

Regret having bought a lenovo product ... worst service ever The call centre[protected] takes no responsibility .. they keep saying someone will call ... no ne calls and no one else cares The FIRST complaint lodged on aug 22 ... still no view to resolution !!! Hi Lenovo Y50-70 Notebook (4th Gen Ci7/ 8GB/ 1TB/ Win8.1/ 4GB Graph[protected] We bought this product in Jan 2015 and have been facing major issues in getting support … The quality is obviously compromised and they seem to have provided us with defective goods Check the series of mails below ... this was also after contacting thro customer care no and many iterations of calls From: Jaya K Sent: Thursday, September 24, 2015 10:44 AM To: Deepu MK Cc: [protected]@lenovo.com; [protected]@lenovo.com; Jaya K Subject: Re: Lenovo Order Status Why is there no action nor reply on this ! JK On Mon, Sep 14, 2015 at 11:22 AM, wrote: Hi I have been waiting for a very long time for this resolution The product is unusable . Having invested in such a high end product it is dissappointing that we have to wait for months for resolutions even during the warranty period Can you please ensure this is resolve this week without fail Regards Jaya K On Mon, Sep 7, 2015 at 4:46 PM, Deepu MK wrote: Dear Customer, Thank you for your business with Lenovo. We would like to inform you that our specialized team is working with the parts team to arrange for the same. They will update you once the part is delivered to our vendors. Your patience is appreciated. Thank you for choosing Lenovo! Have a wonderful time ahead! Service Order number - [protected] Note: - Our working hours from Monday to Friday. 10 AM to 7 PM. Regards, Deepu M K End-To-End Specialist Lenovo India E: [protected]@lenovo.com From: Jaya K Sent: Friday, August 28, 2015 2:19 PM To: [protected]@lenovo.com; Jaya K; [protected]@lencare.co.in; [protected]@lenov.com; [protected]@hotmail.com; [protected]@gmail.com Subject: Fwd: Delivery Status Notification (Delay) Dear ALL For the past 10 days we have been struggling with this product I bought the device in Jan 2015 The battery was not working suddenly and with great difficulty after multiple calls and remote access diagnostics, we were told to re-install the OS Now again the problem persists and today when I called the service centre they has no solution . They disconnected saying someone will call . But no one has I want this machine replaced with a good piece . Obviously a defective piece has been sent to us The product is under warranty and the service is absolutely bad Please do the needful immediately The screen grab attached gives the current status Regards Jaya K ----- Original message ----- On Sat, Aug 22, 2015 at 11:48 AM, Jaya K wrote: The battery is damaged and needs to be replaced Attached troubleshoot reports battery report and LEM report Regards Jaya K

Sir, We have purchase Lenovo A6000m Plus Model mobile through Flipcart, When we purchase From the date it self we are keeping idle after getting full charged battery, after 6 hours battery is low and swiched off. I thing it is a battery problem and need to replace a battery. which is under warranty one year.

First time service station changed keypad and they told us there is no problem we told them this is hangup laptop and manufacturing fault with speed and all multiple problems they people finished second time i have registered same complain they agree now this is manufacturing fault problem so they agreed to repair again then also i agreed to repair but this is not fair new laptop has lots of problem and they people not agree to replace new product last complain detail service station name :- lenovo truvision and so no:- [protected] model:- g50-70 serial no:- yb07011480 about this product first time they people told us this is not india product so we r not ready to repair and now they people agree to repair

Respected Sir, I Ketan Ghule had purchased your phone Lenovo A 6000plus on June 16 from Flipkart.com. After using it for just 3 and a 1/2 months it is giving hardware problems. I visited the service centre in my area whose address is as follows: Vision Tech Enterprise, Shop No. 24, Venkatesh Market, Pimpri, Pune-17. Contact No. [protected];[protected] The service was very pathetic and i was frustrated.I have attached the service record. They kept my phone for 10 days and yet they did not repair it.Their customer approach is ridiculous as they do not treat customers well. What I want is that you repair my phone as soon as possible or at least refund me my money or I will complaint in the consumer court. Anxiously awaiting your reply Please do the needful Frustrated Customer

I buy new lenovo k3 note and when I buy this product handset are have in box but when I get delivery the handset is missing in box plz send me my handset. Order link http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm_campaign=or...⇄

I purchased Lenovo Desktop in Sep which is delivered two weeks back. However, no one has come for installation even after repeated reminders. They sell through To-Do-Store who do not have any contact no. only one mail ID is given and every time a mail is sent to them, a new ticket no. is given. Even their India Service Head Mr. Ghosh does not respond to any complaint. Pl take up with Lenovo for installation or provide any contact no.

Dear Sir,

Refer to my communication, I have already changed handset because of heating issue & other.

Now its touch pad is not working & service center is asking for fill up of form & deposit some money for rectification work if any.

Please suggest me the way forward. Because I got the replacement on 29.08.2015, and in only month of time its touch pad is not properly working & service center is asking for repair cost, such type of warranty you are offering to customer.

I tried your toll free no.[protected] & [protected] for more than 4 times, it shows representatives are busy.

Please guide.

Thanks & regards,

Sanjaykumar


From: "Flipkart.com"
Sent: Sun, 23 Aug 2015 16:51:16
To:
Subject: Shipment of items in order OD[protected] by Flipkart.com
Order Shipment Flipkart.com
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Hi Deokar Chandrakant,

Greeting from Flipkart!

WS Retail has shipped 1 item in your order OD[protected]
You will receive your shipment by Saturday, Aug 29, 2015
The shipment was sent through: Ekart Logistics
Shipment Tracking ID: WSRP[protected]
TRACK YOUR SHIPMENT
Tracking ID may take up to 24 hours to get activated.
The following item has been shipped:

Seller: WS Retail

Lenovo K3 Note
Item Price
Rs. 9999.00
Qty
1
Subtotal
Rs. 9999.00
Delivery by Saturday, Aug 29, 2015
Amount Paid Rs. 9999.00
THE SHIPMENT WAS SENT TO:
Deokar Chandrakant [protected]

Electrocoat Equipments (I) Pvt. Ltd. 2nd Floor, SAI Leela Apartments, S. No. 243/2, New D. P. Road, Baner, Pune
Medipoint Hospital
Pune - 411045
Maharashtra

As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion.

What Next?
Remaining items are being processed and will be shipped in due time. You will receive a separate email with tracking details for the rest of the item.

Any Questions?
Please reply to this email or get in touch with our 24x7 Customer Care team.
Flipkart.com

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Invoice No : # DEL[protected][protected]
Sold By : WS Retail Services Pvt. Ltd., Warehouse Address: Khasra No. 435, Road No.# 04, Lal Dora Ext. Mahipalpur, Delhi, Delhi, India - 110037
Service centre : B2X-005 ADR Technologies, Ernakulam, Kerala
I had purchased Lenovo A 6000 plus but within days product complaint started.
Complaint no-1: Not able to receive and make calls nor message when data swithched on in sim1.
ADR TECHNOLOGIES SERICE CENTRE: Issue will go when software gets updated & i gave them for doing there service.
Compalint VISIT no-2: Within 15 days my phone got comple off
Service centre : Need to replace board, will take 10 days.
Complaint VISIT no-3:I got replace my mother board with lesser RAM & 8 GB internal memory instead of 2 GB RAM & 16 GB internal memory.They replace with some other fellows board.
Complaint VISIT no-4: Battery charge getting lost within minutes & touch complaint.
Please I request to do something at the earliest.
Now my phone is at service centre(01/10/2015)
Regards
ASISH.K.T
[protected]