Lenovo Complaints & Reviews

I have purchase the Tab of Lenovo which was found malfunctioning in month only. it was given for repair to service centre but it was not repaired and every time getting excuse that spare not available. After tremendous follow uo with lenovo i got confirmation for Refund from lenovo within 15 days. Now one month passed and i didnot get any refund nor getting any response form lenovo. This material was taken to fulfill my office requirement.

Sir, i ordered a lenovo k3 Note on 25 sept 2016, and the deleivery date of product is 28 sept 2016 ... but this product has not been dispatched till date... so in which mean you can deliever it on time. its a fraud with the customer. kindly resolve it with in a specified time. and please give me a satisfatorily answer till evening .. otherwise i am going to buy it from store and going to give NEGATIVE recommendation of flipkart to my belongings...

Highly pathetic after sale service from lenovo india:

I bought my yoga 500 - 14ibd laptop (Ideapad) on 8 / 6 / 15 and its screen started flickering in 3 months and my trackpad started to come out.
And since then i have gone through the ordeal of highly unproffesional, slow and painful service of lenovo

1. My complain was registered on 26 / 8 / 15 with complain no. [protected]. Then they took their own sweet time to process it generating my order no. With so: [protected] on 1 / 9 / 15 (After 1 week). Service team emailed that engineer will come and check the machine, he did not……. Then they tell me the parts are not available (Probobly have to shipped from other part of the world)…… and give me a date 28 / 9 / 15…… delay it further to 2 / 10 / 15…………. Its then that i start shouting and give email reminders…..So finally the golden day comes when your engineer arrives with the spare parts on 24 / 9 / 15 after a month of my complain
2. Now to add to my ordeal they send a screen which does not support full hd i. E. (1920x 1080)……… the engineer very conveniently fixes a screen which has max. Resolution of (1366x 768).In spite my constantly pointing out the differance he is admant in making me a fool and tells me my mother board does not have drivers. It is only after i insist on attaching my old flickering screen that he agrees that mine was full hd supported.
3. Plus after engineer’s changing and rechanging my screen multiple times... It has started to black out additionally to the flickering plus he broke the locks. Which according to him were already broken. Highly incompetant staff that lenovo support team has.
4. Plus i had send picture of my track pad coming out on 26 / 8 / 2015 as asked…… and then send upper case after i month…….. Which is the wrong part!!!... Engineer tells me uppercase is fine we need to order trackpad again and clicks the same picture that i had mailed one month back.
6. Their engineer confesses that coming out of trackpads is a very normal complain for them…. Which occurs in most of their laptops.


Lenovo has the poorest and slower than the slowest service i have experienced.
Now they are giving no respose to my complains and i plan to go to consumer court as no other option is left.

Never ever by lenovo……. Their laptops are just attractive to the eye but turn out to be.

Sir, I recently purchased Lenovo Smartphone model: A2010 through online shopping Flipkart.com. The Flipkart online has given specification that the said smartphone is a 4G network compatible. But, upon the enquiry with Airtel, the Airtel company is stating that the said handset is not 4G compatible. I am shocked. Please enlight me on the same.

I have ordered lenovo a6000 phone on date Aug 23, 2015. Now within one month i have hang problem. so please upgrade my phone or please replace it, And if possible can you replace my lenovo a6000 with lenovo a6000 plus ??. as our telephonic conversion here I've attach invoice copy of bill. please find invoice. revert me ASAP. Thank you.. [protected][protected] Thanks and Regards Ajay Parekh Mobile : +91 [protected] Email id : [protected]@gmail.com Address: B/805, Aashima Tower, opp. Sandesh Press, Bodakdev, Vastrapur, Ahmedabad, India-380054

Sir, i had purchased lenovo mobile A6000 now its not working . battery is not charge and after charging it will be low in very fast . for a one day i must have to charge 3 or 4 time. service center not ready to change my mobile. bcs they said that if you purchased from flip kart then contact them. PLEASE SUPPORT ME.

I purchased a laptop lenovo Z51 in offer catagory which was giving 2 years extended warranty and a Lenovo 1TB hard disk. As per their instructions I have paid the amount of 499/- to their account. I got extended warranty confirmation and they promised to give the goodie within 21 days. But its too late. It already took more than a month. And I am not getting anything from their contact no. Its really a fake offer. not receiving the calls. not responding to emails. took more than a month to respond for warranty extension..

I am PRAFFUL KUMAR SAHU from durg chhattisgarh actually i was participated in your BTC offer and i was buy a lenovo G50 lappi and i i was chosen a 1tb hard disk and i was payment at a time. the company send a mail in my mail i.d they delivered on 21 days but today is 50 day but no any product provide to me. i want my product very soon please note my complain and do some thing to this

We want to bring in to your kind information that in our moboile hand set lenovoA 6000plus content list not displayed in what's up content .that our friend content are already use what's up Please suggest me for this type of problem. HANDSET DETAIL COMPANY-LENOVO A60009PLUS Andoriod version -5.0.2

I have lenovo S850 from last year, and i am unable to download apps in the Mobile form last 15 days .so for resolve the problem i will visit to service center at F1, sector 08 noida. and the center not solve my problem, she told me it is third party problem, we can not accessed you.and i know that is the problem with mobile not form operator, they are not doing his job properly. i will request to lenovo kindly change the service center or deply some good person for public dealing.
i will never suggest to purchase lenovo mobile. they dont provide good service.

I have purchased Lenovo A536 on 23rd june-2015 for my communication services .
Unfortunately it was disturbed and automatically dead on 02.09.2015.On immediate action I visit your authorized Service Center:Sri Sai Technoligies, Visakhapatnam, Andhra Pradesh on 03.09.2015 and submitted mobile for repair and received acknowledgement attached for your reference. But there is no proper action up to now from your authorized service centre.So that I inform you

I have purchased Lenovo A536 on 23rd june-2015 for my communication services . Unfortunately it was disturbed and automatically dead on 02.09.2015.On immediate action I visit your authorized Service Center: Sri Sai Technoligies, Visakhapatnam, Andhra Pradesh on 03.09.2015 and submitted mobile for repair and received acknowledgement attached for your reference. But there is no proper action up to now from your authorized service centre

Dear Sir, I have purchased Lenovo A6000 plus through flipkart four months ago. Touchpad has stopped working. I have submitted the phone to your service Centre at Wireless Communication, Kolkata 700054. It is now 14 days the phone has not been corrected. Nor am I able to contact them over phone, as their phone is always engaged. Work order no.GWT/LO/15/00451 dt.9/10/15 Pl arrange refund at the earliest. Thanking you, Laltoo Kar.

Dear, I have purchased Lenovo A6000 mobile phone on 11.03.2015 - since purchase there was no issue with the mobile for five months and suddenly there was a issue with battery draining - On 03.09.2015 I have consulted Lenovo service centre and expressed my concern regarding the same and they have advised to update the software - accordingly I have deposited my mobile with them on 09.09.2015 I got a call from service centre and they have updated software - after software updation also the battery was draining quickly - again I have visited service centre on 19.09.2015 and they have registered my compliant and kept my my mobile under observation for 5 days - on 24.09.2015 I got a call from service centre and mobile was ready - when I visited service centre they replaced with new battery. Even after new battery the problem was remain same - without using mobile instrument (no running apps) the battery was draining quickly as stated above. Request you to please help me in this regard and let me know the solution. Satya.

Regardng my Damage part in product purchased by Lenovo (All in one Desktop) i am continously follow up with special service team of lenovo but they are just lingering my problem everytime also they are not comming on phone call whenever i call each time i call i get new service request number every time. please resolve my problem with service request number #[protected] CC MR hasib mirzulla / Lencare support special service team refer my below mail responses tro Lencare From: "Vikas Bang" Date: Sep 24, 2015 4:14 PM Subject: RE: Service request no. [protected] To: "Special Services 3" Cc: "Services_ED", Dear Sir / Madam This is was not accepted from such known service providers...& after some days warranty of my product will over for which you are waiting for I guess...later you will not do any thing You give me proper date of my problem to get resolved If it is genuinely taking time to clear my issue than you please replace my product or give me substitute temporary product to use I request you to treat my issue as very URGENT & clear within next 48 Hrs without any further delay Thanking you in Anticipation From the Desktop of Vikas Bang. | [protected] On Sep 24, 2015 3:48 PM, "Special Services 3" wrote: Dear Vikas, Greeting for the day!!! We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo. We understand the part order is critical and we are sourcing the same from our offshore team. Kindly request you to extend your co-operation in this regards for couple of days more. We shall keep you posted with the update at the earliest. Special Services Team For Executive Director - Services Email ID - [protected]@lencare.co.in From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Wednesday, September 23, 2015 11:56 AM To: Special Services 3 Cc: Services_ED; [protected]@lencare.co.in Subject: RE: Service request no. [protected] Dear Sir / Madam Awaiting my issue to be cleared on TOP PRIORITY AWAITING RESPONSE... From the Desktop of Vikas Bang. | [protected] On Sep 21, 2015 12:32 PM, "Special Services 3" wrote: Dear Vikas, Thank you for your time on call!! We sincerely regret for the inconveniences caused. We are closely working with the parts team to expedite the complete closure on your case on priority. Please be rest assured, we are working on this case and shall ensure to provide a concrete resolution as per your satisfaction. Once part received at service centre we shall keep you posted with the update. Special Services Team For Executive Director - Services Email ID - [protected]@lencare.co.in From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Saturday, September 19, 2015 7:34 PM To: Services_ED Cc: [protected]@lenovo.com; [protected]@lencare.co.in; SO Support Subject: RE: Service request no. [protected] Dear Sir, I have been following with Lenovo concerned team since 24th July 2015 you can check all below mentioned service request provided each time I followed but my issue was till now not cleared I would therefore once again request you go through all below mentioned S/O no. & treat my issue on TOP PRIORITY to clear the same at earliest Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Regards, Lenovo 21 July Dear Customer, In regards to SO# [protected], The part(s) have been Shipped and ETA is 23-Jul'15. Please Check status on www.lenovoservicestatus.com. Regards, Lenovo 23 July Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Awaiting for positive response once again from you & your team From the Desktop of Vikas Bang. | [protected] On Sep 19, 2015 4:48 PM, "Services_ED" wrote: Dear Vikas, Firstly, I would like to thank you for considering Lenovo and reaching out to me. I understand and regret the inconvenience that you are facing. I am connecting you with a special services team that I have created, to manage such issues with urgency and speed. Please expect a Lenovo representative to contact and support you with fast and appropriate action. This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and assure you of a speedy resolution. Thanks & Regards, For Executive Director - Services. Email ID - [protected]@lenovo.com From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Wednesday, September 16, 2015 6:19 PM To: Services_ED Cc: Escalations Desk; Lencare; SO Support Subject: Fwd: Service request no. [protected] Respected Mr Sudipto Ghosh Please look into my unresolved issue as per trailing mail & I hereby request you to do the needful from your end Please clear my issue asap From the Desktop of Vikas Bang. | [protected] [protected] Forwarded message[protected] From: "Vikas Bang" Date: Sep 11, 2015 9:25 PM Subject: Service request no. [protected] To: Cc: Respected sir My name is VIKAS BANG I have Lenovo all in one desktop with serial no. CS00839979 & since from 24th July my desktop is completely not usable due to some problem in hard disk & motherboard & since from 24th July onwards I have been given 10-12 service request number but no one is Interested to resolve my problem now hereby I give my last service request number which is given to me lately on 3rd September #[protected] & humblely request you to resolve my problem with part replacement Thanking you on anticipation From the Desktop of Vikas Bang. | [protected] I REQUEST TO TAKE SERIOUS ACTION AGAINST SAME IMMEDIATELY

Dear sir, please find attached details of lenovo mobile a5000 Payment of Rs. 7397 received by Paytm ! Paytm Cash Transaction No[protected]Rs 5 DC Transaction No [protected]Rs 7392 i am cancel our order and i want refund my balance as soon as

I had purchased dual SIM A7000 thru Flipkart on 22-4-15 vide their invoice no. BLR_WFLD[protected], IMEI no.[protected] & [protected], which is attached for your perusal. Within 2 and half months problem starts. PROBLEM IS OPPOSITE PERSON CAN’T HEAR MY VOICE I.E. MICROPHONE IS DEFECTIVE. On 14-8-15, I had given my phone to Lenovo customer service centre, M/s. Allied Services, Dadar. They had done some soldering work and given me back. After 10 days, same microphone problem starts i.e. opposite person can’t hear my voice. Also, complained to Lenevo India P. Ltd. vide their reference no.[protected] dt.26-8-15. On 5th Sept, I have given phone to Allied Services for replacement of microphone vide their service record no.SRB2X[protected] dt.5-9-15, which is attached for your perusal. They told since they don’t have new microphone part, it will takes 10-12 days for replacement. Since I don’t have extra mobile phone, I had taken back my phone from Allied Services on 8-9-15 and told them as soon as they receive new microphone from Lenevo India, I will give back my phone for replacing defective microphone. Till 24-9-15, Allied Services did not receive A7000 microphone from Lenevo india (confirmed with Kavita of Allied Services). It seems Lenovo India don’t have new microphones. I request you to get change my A7000 phone from the company at the earliest. Thanking you, Yours truly Chirag Atal M: [protected] E-mail :[protected]@gmail.com, [protected]@yahoo.in

I have Purchased lenovo mobile K3 note from Flipkart and after 45 days, phone started misbehaving in terms of Disply and i Had submitted My Device to Pune, Bund Garden Service Center. Now its Three weeks they are not returning my device and not picking any Phone Calls. ImEI no - [protected] very Fake service and Very Very Poor Service Centers, never buy any product from Lenovo. they are just making everyone fool and making Money.

I have buy lenovo a6000 before 1month. Now it have hang problem. Some time phone totally hang and not screen not display anything.. So can you please replace my phone??? Revert me . Thanks. Ajay Parekh Email id: [protected]@gmail.com Contact: +91 [protected]

I had taken lenovo a 6000 plus mobile and due to some problem my mobile screen got damaged. So I contacted with customer care for repair which was taken only two months back, Mobile cost is R's 7499/- and they said service cost will be Rs 5000/- andalso they didnot provide any correct information and they dont know how to handle customers and they even dont have minimum common sense while replying to customers . Please dont buy any lenovo products and get fooled like me.dont buy lenovo product because of the following reason

1.worst product
2.worst response from lenovo care executives
3.price of parts replacement is too high like for example screen replacement it costs about Rs .5000/- but new mobile cost is Rs 7499/-

flipkart is a trusted online retailer thats why so many people are buying this lenovo product .but lenovo is not a branded company like samsung, sony etc.because it is poor brand and also poor lenovo care.that's why i am requesting once gain .please think once before buying any lenovo product.