Lenovo Complaints & Reviews

I (Gautam Kumar Jha, Ph [protected])had purchaged Lenovo 6000 Plus from Flipkart which got delivered to me on Fri 19, june 2015. It got stopped working on 31/08/2015. Earlier, the problem got started with heating ( mobile used to get unbearable heat even without using). I cconsulted service centre twice, they did not solve it. Finally, when mobile stopped working on 30th August, I went to service centre and handed over to them. The location of service centre is Luxmi Nagar, New Delhi (B2X-004 Vanishika Electronics. Phone no.[protected]. Since 10 days passed, I went there again they needed 10 more days to get repaired. I am unable to imagine that In Delhi, Service centre require a month to get repaired and Flipkart is equally responsible for selling defective products. My mobile did run for 2 months and it got stopped. It is some sort of harassment and breach of trust that will always hover in my mind while buying product from Online. This is mine sincere request to flipkart to refund it or get me another mobile.

I purchased a Lenovo u4170 laptop. I wanted to purchase the two year extended warranty along with Bluetooth speakers in a related offer. However, there were some issues with the input form and I realised that I had actually requested for Lenovo hard disk instead. I raised this issue with Lenovo and asked them to cancel my order so I can place a new one. I underwent a very long procedure for this, it took me 2-3 long weeks. I received an email from Lenovo stating the following: We have solved your query and you will be receiving 2 years warranty and bluetooth speaker as your gift. you dont have to re-register, kindly go ahead with the payment. (This can be verified from the attached image) However, despite all this, the gift that was dispatched to me was the hard disk and not the Bluetooth speakers. This is unacceptable. I paid for this offer after being assured that I'm paying for speakers and not a hard disk. I do not need a hard drive. It is of no use to me. I underwent a very long procedure to order the Bluetooth speakers and made payment only after being assured that I was paying for speakers and not the hard disk from the official Lenovo BTC Offer ID. The hard disk drive has its original packaging intact, kindly arrange for an exchange. The call centre representative was insistent on telling me that she understands my problem but there is nothing that can be done. This is highly irresponsible on their part. I refuse to accept a product that I don't want as opposed to the product that i have paid for. Please get back to me ASAP.

I bought a Flex 2, inches(Serial No.WB[protected].There was a manufacturing defect in Mother board and one day while working the laptop screen blanked out and i was left with no other option other than going to the service centre at jankpuri(Sysnet). I sumbmited my laptop on 14august 2015 and till now nothing has been done(Case ID-'[protected]'). I have called up call centre of lenovo endless times and they don't tell anything, they just tell me that part is unavailable and they don't know when will part arrive or anything about how much time will my case take .Most of those people put my call on waiting.Once i waited for almost an hour on phone. This kind of behavior is hopeless Please resolve my problem as soon s possible or i will be compelled to go to consumer court and take help of social media to spread bad name of Lennon. My work is suffering because of this and i am left with no other resort. Chetan Didwania [protected]

After the recent updating of software account synchorinazation is not taking place with google account. Getting syncing now message for 2 days. This is effecting all general phone contact names not showing in log details and whatsapp contact names not showing

Good Afternoon Sir, Iam Bindu Madhavi from Visakhapatnam District, as iam staying in seethammadara, i have been facing the problem with the Lenovo Vibe X2 mobile brought from Flipkart in jan 21st 2015 which is the cost of 17999 INR. The same 1st day when i am starting to use there is a crash sound in speakers and automatically switched off. immediately i called flip-kart customer care they suggested me to update software, i did that immediately then after a week again started same problem, they are suggested to reset factory settings, i did same what they told then it will works normally up to one month. After a month one problem started, mobile rare camera not working and automatically mobile switched off. again i sent a mail to flipkart customer care department, they replied to contact authorized service center. i went service center told clearly regarding the issue. they checked and confirm after a week days mother board failure and they requested to lenovo company to replaced motherboard, after a 25 days i received my mobile from service center. Then after 15 days the same problem... again i walk to service center something they repaired and given back after 10 days. Now again last month same problem repeat mobile totally switched off. Again i went service center they checked and confirmed motherboard failure.its manufacturer defect, they kept and they sent mail to company to rectification. they said it will take 20 days to repaired. in this six months hardly i used mobile 2 months and i loss my money as well as time. i am not sure after repaired this time how many days it will work. Each and every i wrote a mail to flipkart on this issues. and i have all service center job sheets with me. Please advise me to proceed legal action. I am waiting for your quick possitive responce. Bindu madhavi Vishakapatnam

My trouble with lenovo never seems to end. I from the bottom of my heart regret having bought a lenovo 5070. I enrolled myself for the btc offer, after all the hassle of which you are completely aware of and now my goods, that is a lenovo bluetooth speaker, which i was supposed to recieve a month ago has still not yet been dispatched, innumerable number of mails sent which are not being responded to. One mr sayyed who is being extremely rude. If the customer support doesnt wanto provide assistance what are they doing ? And where are we customers to go for help. They have provided me with four numbers and none of them have been answered nor are the calls returned. And this mr sayyed has the guts to tell me its not my headache, and when i ask him whom am i supposed to call, has the audacity to tell me i will repeat this thing thrice after which i will hang up. If this is how lenovo wants to respond, i dunno whom else i can ask for help apart from lodging complaints after complaints. Please take an action against lenovo customer service because it seems to me like one bunch o[censored]n - professionals are sitting on lenovo desks.

I have purchased a Lenovo All in one system, I have had an initial problem with the keyboard and got it replaced with great difficulty. At the same time i also faced problem with the System where i get the Lenovo Logo and the monitor turns blank, They told me that its an OS issue, They told me to go for One KEY recovery and that didnt work, But i have tried different OS, But still facing the same issue. Its an hardware issue and they are not even responding to the mail. On 08/09/2015 an executive told me that he would sort the issue and made me wait for 40 min on call Need an solution for this because since day one i am facing this problem which clearly states that there is no issue from my side and the issue was with the system that was delivered

I bought my new LENOVO A6000 it has suggested me to upgrade to LOLLIPOP version and i have updated to lollipop there are some bugs issuse MY call log doen't show names and somee call interrupts are going automatically to "doesn't interrupt

The company is taking my grievances for granted, no resolving of issue and no further assistance is being provided after i addressed by software update issue for their product i.e. LENOVO Vibe X2. The product has stop responding and is certainly not useful for my day to day activities. Since I have paid full amount for the product, atleast I can expect a basic functioning of the product. No reply, no responses, and no solution.

Sir when was I upgrade my Lenovo a6000 pluse KitKat to lolipop. It is very heating problem and battery backup too bad.
And many times it hanging problems.
After all it not working properly.

So I am requesting to you please solve my problem sir
Please.

I have a Lenovo A6000+, recently I have updated a phone system update after which the phone contacts are not visible. Thought it exists in contacts, when I receive calls or texts/whatsapp I could only see the number. The entire UI is changed as well. Should I do a factory reset ?

I purchased a lenovo A6000 PLUS from flipkart nd it's not work properly from day 1 of purchased nd i didn't getting any bill of mobile in hard copy or soft copy..lenovo care doesn't support me without bill nd 1 month goes my phone is useless.now i request u to send me a bill on my email id([protected]@gmail.com) otherwise i will register my complain in Grahak Suraksha Kendra so that will be a big issue created for flipkart...here i send my IMEI no of my phone for send me a bill copy on above address... IMEI 1 - [protected] IMEI 2 - [protected]

User Nidhi Saxena on 20 July, 2015
Lenovo - Lenovo BTC Offer not received up till now


My ticket no: BTC50079 As per the criteria I should receive a 1 TB HD and 2 year Extended warrenty paper within 21 working days of payment received. On 31 July 2015, I got a mail that they have successfully received the amount of Rs 499/- for the offer. Till now there is no confirmation/status regarding the dispatch of my offer. The customer care people for Lenovo BTC Offer department are very harsh on there talking, they are not in a mood to talk to customer. Most of the times they are disconnecting the...

smt. nidhi saxena

Dear sir/Madam, It is regretted to inform you that we have paid full amount on assurance that the delivery will be made next day, to your Dealer(INDIA COMPUTER .RAMGARH CANTT, JHARKHAND PIN 829122) the cost of Two Lenovo Yoga-500 14' series Laptop on dated 17/08/2015. But till date the delivery not made to us instead your dealer has switched off his mobile foe which we can, t contact your dealer.Not resolved problem leads to take other recourse. Your kind attention to resolve this problem through your dealer is highly appreciated Sincerely yours NIRANJAN SINGH& S.K.AGARWAL.

Hello, I have bought my lenovo laptop g50 idea pad from lenovo exclusive store on 26 august. I am a graphic designer so have to work on software but it hangs so much while working on it and my work suffers lot. I tried everything to improve it but in vein. I asked lenovo customer care but they said it can change but through long process but this way my work will suffer lot i cant aford this. Kindly help me to settle dispute of process and wanted to return and quick refund so that i can buy new Desktop soon for my work. Thanks Sarita

सांगली मधील Lenovo Mobile युजर्स यांच्‍या मोठ्या प्रमाणात Lenovo Mobile Servicing Center Sangli यांचे बाबत माबाईल वेळेत व यांग्‍य रीत्‍या सर्व्‍हीसिंग करून मिळत नसले बाबत तक्रारी आहेत.

Hi, My laptop has been incredibly slow for last 2-3 months. And for last 2 weeks, I can't play even games on it because of bad speed and productivity. Laptop details - LENOVO FLEX 2 - 14 D[protected] My contact id- [protected]@gmail.com

Bought Lenovo P780 mobile last year & out of 10 months 4 months it was lying in service center in warranty period. Twice mother board has been changed, nothing seems working. Matter was escalated to Executive Director of customer service & the whole team is behaving insensitive.

Lenovo - Lenovo BTC Offer


User MUKESH MEHTA on August 08, 2015
My ticket no: BTC56095 As per the criteria I should receive a 1 TB HD and 2 year Extended warrenty paper within 21 working days of payment received. On 8 Th August, I got a mail that they have successfully received the amount of Rs 1998/- for the offer. Till now there is no confirmation/status regarding the dispatch of my offer. The customer care people for Lenovo BTC Offer department are very harsh on there talking, they are not in a mood to talk to customer. Most of the times they are disconnecting the conversation in the middle. i have given number of mails, and they are not replying to the same also.

Dear sir/ madam, Ticket number: BTC66770 MACHINE NUMBER: YB07118359 Regarding my lenovo promo offer. I have purchased Lenovo lenovo G50-70 on 15th August 2015 from Baba Electronicsl, Pune. I registered for Lenovo BT speaker (499) and warenty extended by 2 year.I have submitted documents on time still I got mail that Lenovo BTC Offer - Not Eligible_Crossed Timeline due to document not submitted.
So Please find attached screen shot.