Lenovo Complaints & Reviews

I have purchased Lenovo A536 on 23rd june-2015 for my communication services .
Unfortunately it was disturbed and automatically dead on 02.09.2015.On immediate action I visit your authorized Service Center:Sri Sai Technoligies, Visakhapatnam, Andhra Pradesh on 03.09.2015 and submitted mobile for repair and received acknowledgement attached for your reference. But there is no proper action up to now from your authorized service centre.So that I inform you

I have purchased Lenovo A536 on 23rd june-2015 for my communication services . Unfortunately it was disturbed and automatically dead on 02.09.2015.On immediate action I visit your authorized Service Center: Sri Sai Technoligies, Visakhapatnam, Andhra Pradesh on 03.09.2015 and submitted mobile for repair and received acknowledgement attached for your reference. But there is no proper action up to now from your authorized service centre

Dear Sir, I have purchased Lenovo A6000 plus through flipkart four months ago. Touchpad has stopped working. I have submitted the phone to your service Centre at Wireless Communication, Kolkata 700054. It is now 14 days the phone has not been corrected. Nor am I able to contact them over phone, as their phone is always engaged. Work order no.GWT/LO/15/00451 dt.9/10/15 Pl arrange refund at the earliest. Thanking you, Laltoo Kar.

Dear, I have purchased Lenovo A6000 mobile phone on 11.03.2015 - since purchase there was no issue with the mobile for five months and suddenly there was a issue with battery draining - On 03.09.2015 I have consulted Lenovo service centre and expressed my concern regarding the same and they have advised to update the software - accordingly I have deposited my mobile with them on 09.09.2015 I got a call from service centre and they have updated software - after software updation also the battery was draining quickly - again I have visited service centre on 19.09.2015 and they have registered my compliant and kept my my mobile under observation for 5 days - on 24.09.2015 I got a call from service centre and mobile was ready - when I visited service centre they replaced with new battery. Even after new battery the problem was remain same - without using mobile instrument (no running apps) the battery was draining quickly as stated above. Request you to please help me in this regard and let me know the solution. Satya.

Regardng my Damage part in product purchased by Lenovo (All in one Desktop) i am continously follow up with special service team of lenovo but they are just lingering my problem everytime also they are not comming on phone call whenever i call each time i call i get new service request number every time. please resolve my problem with service request number #[protected] CC MR hasib mirzulla / Lencare support special service team refer my below mail responses tro Lencare From: "Vikas Bang" Date: Sep 24, 2015 4:14 PM Subject: RE: Service request no. [protected] To: "Special Services 3" Cc: "Services_ED", Dear Sir / Madam This is was not accepted from such known service providers...& after some days warranty of my product will over for which you are waiting for I guess...later you will not do any thing You give me proper date of my problem to get resolved If it is genuinely taking time to clear my issue than you please replace my product or give me substitute temporary product to use I request you to treat my issue as very URGENT & clear within next 48 Hrs without any further delay Thanking you in Anticipation From the Desktop of Vikas Bang. | [protected] On Sep 24, 2015 3:48 PM, "Special Services 3" wrote: Dear Vikas, Greeting for the day!!! We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo. We understand the part order is critical and we are sourcing the same from our offshore team. Kindly request you to extend your co-operation in this regards for couple of days more. We shall keep you posted with the update at the earliest. Special Services Team For Executive Director - Services Email ID - [protected]@lencare.co.in From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Wednesday, September 23, 2015 11:56 AM To: Special Services 3 Cc: Services_ED; [protected]@lencare.co.in Subject: RE: Service request no. [protected] Dear Sir / Madam Awaiting my issue to be cleared on TOP PRIORITY AWAITING RESPONSE... From the Desktop of Vikas Bang. | [protected] On Sep 21, 2015 12:32 PM, "Special Services 3" wrote: Dear Vikas, Thank you for your time on call!! We sincerely regret for the inconveniences caused. We are closely working with the parts team to expedite the complete closure on your case on priority. Please be rest assured, we are working on this case and shall ensure to provide a concrete resolution as per your satisfaction. Once part received at service centre we shall keep you posted with the update. Special Services Team For Executive Director - Services Email ID - [protected]@lencare.co.in From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Saturday, September 19, 2015 7:34 PM To: Services_ED Cc: [protected]@lenovo.com; [protected]@lencare.co.in; SO Support Subject: RE: Service request no. [protected] Dear Sir, I have been following with Lenovo concerned team since 24th July 2015 you can check all below mentioned service request provided each time I followed but my issue was till now not cleared I would therefore once again request you go through all below mentioned S/O no. & treat my issue on TOP PRIORITY to clear the same at earliest Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Regards, Lenovo 21 July Dear Customer, In regards to SO# [protected], The part(s) have been Shipped and ETA is 23-Jul'15. Please Check status on www.lenovoservicestatus.com. Regards, Lenovo 23 July Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Awaiting for positive response once again from you & your team From the Desktop of Vikas Bang. | [protected] On Sep 19, 2015 4:48 PM, "Services_ED" wrote: Dear Vikas, Firstly, I would like to thank you for considering Lenovo and reaching out to me. I understand and regret the inconvenience that you are facing. I am connecting you with a special services team that I have created, to manage such issues with urgency and speed. Please expect a Lenovo representative to contact and support you with fast and appropriate action. This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and assure you of a speedy resolution. Thanks & Regards, For Executive Director - Services. Email ID - [protected]@lenovo.com From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Wednesday, September 16, 2015 6:19 PM To: Services_ED Cc: Escalations Desk; Lencare; SO Support Subject: Fwd: Service request no. [protected] Respected Mr Sudipto Ghosh Please look into my unresolved issue as per trailing mail & I hereby request you to do the needful from your end Please clear my issue asap From the Desktop of Vikas Bang. | [protected] [protected] Forwarded message[protected] From: "Vikas Bang" Date: Sep 11, 2015 9:25 PM Subject: Service request no. [protected] To: Cc: Respected sir My name is VIKAS BANG I have Lenovo all in one desktop with serial no. CS00839979 & since from 24th July my desktop is completely not usable due to some problem in hard disk & motherboard & since from 24th July onwards I have been given 10-12 service request number but no one is Interested to resolve my problem now hereby I give my last service request number which is given to me lately on 3rd September #[protected] & humblely request you to resolve my problem with part replacement Thanking you on anticipation From the Desktop of Vikas Bang. | [protected] I REQUEST TO TAKE SERIOUS ACTION AGAINST SAME IMMEDIATELY

Dear sir, please find attached details of lenovo mobile a5000 Payment of Rs. 7397 received by Paytm ! Paytm Cash Transaction No[protected]Rs 5 DC Transaction No [protected]Rs 7392 i am cancel our order and i want refund my balance as soon as

I had purchased dual SIM A7000 thru Flipkart on 22-4-15 vide their invoice no. BLR_WFLD[protected], IMEI no.[protected] & [protected], which is attached for your perusal. Within 2 and half months problem starts. PROBLEM IS OPPOSITE PERSON CAN’T HEAR MY VOICE I.E. MICROPHONE IS DEFECTIVE. On 14-8-15, I had given my phone to Lenovo customer service centre, M/s. Allied Services, Dadar. They had done some soldering work and given me back. After 10 days, same microphone problem starts i.e. opposite person can’t hear my voice. Also, complained to Lenevo India P. Ltd. vide their reference no.[protected] dt.26-8-15. On 5th Sept, I have given phone to Allied Services for replacement of microphone vide their service record no.SRB2X[protected] dt.5-9-15, which is attached for your perusal. They told since they don’t have new microphone part, it will takes 10-12 days for replacement. Since I don’t have extra mobile phone, I had taken back my phone from Allied Services on 8-9-15 and told them as soon as they receive new microphone from Lenevo India, I will give back my phone for replacing defective microphone. Till 24-9-15, Allied Services did not receive A7000 microphone from Lenevo india (confirmed with Kavita of Allied Services). It seems Lenovo India don’t have new microphones. I request you to get change my A7000 phone from the company at the earliest. Thanking you, Yours truly Chirag Atal M: [protected] E-mail :[protected]@gmail.com, [protected]@yahoo.in

I have Purchased lenovo mobile K3 note from Flipkart and after 45 days, phone started misbehaving in terms of Disply and i Had submitted My Device to Pune, Bund Garden Service Center. Now its Three weeks they are not returning my device and not picking any Phone Calls. ImEI no - [protected] very Fake service and Very Very Poor Service Centers, never buy any product from Lenovo. they are just making everyone fool and making Money.

I have buy lenovo a6000 before 1month. Now it have hang problem. Some time phone totally hang and not screen not display anything.. So can you please replace my phone??? Revert me . Thanks. Ajay Parekh Email id: [protected]@gmail.com Contact: +91 [protected]

I had taken lenovo a 6000 plus mobile and due to some problem my mobile screen got damaged. So I contacted with customer care for repair which was taken only two months back, Mobile cost is R's 7499/- and they said service cost will be Rs 5000/- andalso they didnot provide any correct information and they dont know how to handle customers and they even dont have minimum common sense while replying to customers . Please dont buy any lenovo products and get fooled like me.dont buy lenovo product because of the following reason

1.worst product
2.worst response from lenovo care executives
3.price of parts replacement is too high like for example screen replacement it costs about Rs .5000/- but new mobile cost is Rs 7499/-

flipkart is a trusted online retailer thats why so many people are buying this lenovo product .but lenovo is not a branded company like samsung, sony etc.because it is poor brand and also poor lenovo care.that's why i am requesting once gain .please think once before buying any lenovo product.

My Lenovo Smart phone Vibe X -2, Purchase from online via Flipkart.com on[protected] Rs.19999/-. I was having a touch screen problem on my phone and I went to service center on[protected] for repair. I was received phone on 14-07-15, On at a time of repaired delivery the battery of phone was discharge so i can not check at that place. So i was check at my office after charging battery. I found that touch screen problem was ok but new problem create in service, that i was found that one of the sim slot was not working in dual sim card slot. I went to immediate to service center very next day morning on[protected] for a complaint regarding this new created problem. They told me that we were resolved this take 15 days. I was asking so many time at service after 15 days but i received reply from them that one of the phone's parts was defective and company sent 2-3 times this parts but we received faulty parts from company. So i was first mailed on[protected] to company's provided email ID regarding service related unsolved issue so many times. But i was get only assurance that it will be resolved as soon as possible. But still today on[protected] there are same answer from company. But my concern is that since 15-07-15 my phone is lying at service center, after 68 day, I was demanding for Replacement of phone or Full amount of Rs19999/- refund from company. But they are just giving assure for speedy solve the issue. So Why i am taking back phone which is lying at service center since[protected], 68 days(actually since[protected] from first problem) days? I fully disappoint from Lenovo and service center and after so many days company is fail to repair my phone, so i have no trust on company and your service center and on your phone. Also i have lost my 3 months of warranty and i don't know how many months of i have lost warranty because i don't even service center don't know that when parts will reach at service center. also i have lost Trust from lenovo's mobile after this issue.i don't know and don't trust for when i receive phone that it's working or not or receive with a new problem.also i have lost my money and time also. This is a serious matter. This is a Rs.20000/- bucks and for me its use amount. My all business in on this phone and i really facing a problem due to issue. I request to Company for a replacement of phone or Refund full amount of Rs.19999/- of the purchase price of my Lenovo Vibe X2 mobile phone. Complaint by Name Bhadresh parmar Mob. [protected] Email id - [protected]@rediffmail.com

Dear sir i have perchesed one lenovo A6000 imei [protected] mob set from mobile world gorakhpur on 11th sep 15 afterusing three days mobile touch pad is not working properly i was went out of station .on 19th sep15 i was went to lenovo mob service centre m/s agarwal computer shahi market gorakhpur and deposit the set to service centre. service centre sent replacement request for replacement of mob set and told to meet us on 21st .when i was meet on 21st sep15 he told me that replacement request SRIN[protected] is rejected because replacement can be only possible before 7days from the perchasing date it was over so service centre can be repair only . as s customer i do not know the term & condition of the company neither shop keeper told me about this so you are requested to replce my mob set as soon as possible your answer is required in written also. regards rajesh mishra gkp [protected]

Recently I update Lenovo A600 plus from kitkat to lollipop upgrade version. But it faces some issues like contacts not sync into Whatapp application and even call logs are not showing contact name even I save the contacts name .Sometime phone is phone is strucking .

Really worst manufactured product is still under guarantee yet was giving tons of problems I gave it to lenovo repair center sector 8 noida Very poor customer support customer supporter talking very badly his name is KRishna Rathore and any head lady and not take my phone for software my phone is under warrenty and its not work properly my IMEI NO is:-[protected] you can check this warranty date plaese give advice what i do your services is very bad its my first and last product purchases your product

Really worst smartfon ever manufactured product is still under guarantee yet was giving tons of prblms I gave it to lenovo repair centr and they nevr respond to my calls its been 3 weeks Very poor customer support I giv lenovo a 0 out of 10 in there overall customer assistance and my smartphones performance which went dead within 4 months from date of purchase

I have purchased a Laptop - G50-80 series, from Lenovo Store in Bangalore on 15th of August 2015. I have registered for Lenovo BTC Offer on 16th of August itself by uploading all the required documents like INVOICE COPY and SCREENSHOT OF LAPTOP SERIAL NUMBER. However I received a mail on 25th August telling that the Invoice copy is missing and I need to submit the same within 28th of August. I have mailed the invoice copy again as per the requirement on 26th of August itself.

Even after submitting the invoice copy multiple times, I got a mail on September 3rd 2015 telling that I am not eligible for this offer since I did not submit the invoice copy on time.

There is an absolute improper response from the customer care executives when we try calling them.

Please let me know if I can contact any other proper contact person regarding this or let me know how to proceed in this regard to avail this offer.

I am fed up following them up calling customer care.
Not even getting proper mail responses.

Pls help..!!

Expecting a reply from any Lenovo executive if you see this complaint.

My order ID no OD[protected].On 19.09.2015 I got an SMS "pay using credit/debit card". But delivery man simply denied for credit card payment and pressurizing me for cash only and lastly they have delivered me by attempting 4 times. they are taking undue advantage from customer and pressuring for cash delivery which is very annoyed to us.

I had purchased one Lenovo Laptop from M/s Absolute IT Solution Pvt. Ltd. Panvel on 4th May 2014, Model No- S Series S 510P 59411351, Serial no. WB14315060. In my Laptop White dot is appearing. This happens very frequently and the current complaint is pending for more than 5 months. Initially Wi-Fi Card and Panel (white dot in Panel was observed)changed and Problem was solved, After 2-3 Month same problem re-occurred, again call was logged and mother board and panel was replaced this time .Again after 2 month White Dot Occurred in Panel. complaint was logged the complaint after 4 months the panel was changed, but replaced panel was found defective (Blu dot show), This Complaint pending for Last More than 5 Months I have incurred a loss of more than 1 lac due to this and I had to go thru mental agony. There is no response from the customer care centre. Please help resolution of this compliant immediately by replacing the laptop with a new one and compensation of Rs. 50000/= else I will be forced to approach legal people for compensation Rupesh Gawand Mob-[protected]

Have been calling to lenovo customer care asking to send Svc Engg at my place but they simply refuse that we cant send engineer without troubleshooting the problem via remote desktop. If my internet is not working then how will they be giving me online support. They are not ready to send svc engg but have given me Extended warranty for 3 yr. What is the use of such warranty if support is like this. This is my business laptop and i am loosing my business because i cant work anything on this.

Order number: OD[protected] Product: lenovo a 6000+ I purchased lenovo a 6000+ from flipkart 29 days ago. Since last 5 days we are complaining for battery drain over heating issues at flipkart customer care but no prompt reply recieved. My 30 days replacement warranty will expire tomorrow need to get phone replaced or money back. Kindly help in this matter asap. Regards, Kamal Gurnani [protected]