Lenovo Complaints & Reviews

Hi, I bought a lenovo laptop (idea ThinkPad) costing me 60K on 2014 January. Last month my laptop was suddenly not starting.and So i went to lenovo service center Bangalore (LAPTOP STORE Sigma Arcade, 3rd Floor Airport road, Marathahalli). I got a call next day saying motherboard is gone and i have to replace mother board. I agreed to purchase the mother board and laptop warranty is also over so it will cost me 10K. I agreed and she said it takes one week. After that i didn't get any call for 2 weeks. I called them after 2 weeks and they said i didnt give permission to purchase the mother board and then later said this motherboard still not available. So i have to check with other service center. But i still have to pay 500Rs as service charge to get my laptop back. My laptop still has the same problem and they didnt fix anything and i have to pay 500 Rs just to get my laptop back with out any service. I dont understand why a lenovo certified service center cant fix a mother board issue for a laptop which cost me 60K (one year old). This is very very frustrating and i called the service help line[protected] and complained. Got a response saying they cannot guarantee the laptop condition or parts after one year. I hope i get some help here in finding a solution. Regards Arun [protected] (bangalore)

Dear Sir/Madam, I have purchase lenovo a7000 mobile from flipcart on 7/5/15 in name of Mr Sunil Yadav ( my brother) now we are facing problem of no proper voice in head phone when connected, My Phone details are below 1. IMEI No. / Serial No. : [protected]/[protected], 2. Complete Name ; Sunil Jokhanram Yadav 3. City : Mumbai 4. Postal Code :400097 5. Contact No. [protected] 6. Alternate Contact No : [protected] I have submitted my phone on 04/08/2015 time 1:47:03 my workorder no VZ/LO/15/01102 in navi mumbai Lenova service center name ( New Tech Solution, 207/ 211, Vardhaman market Opp Andhra Bank Vashi Navi Mumbai tin No .[protected]V), still till date my little problem is not solved . I have visited service center atleast 10 time, they giving only the date tomorrow or 2 days after, Sir Lenova after sales service is very bad, people are not getting their phone from 2 to 3 month Sir I want to know can 1 service centre use for multi brand smart phone, this service centre is using for other than lenova phone ( like MI, Blackberry etc), they are not providing proper services to Lenova customer, spoling the brand name of Lenova I am attaching my phone for reference Request you please it is serious issue for us & lenova brand name With Regards Sheshmani Yadav

I had submitted my flex laptop for repair which is under warrant to bluecom Mumbai on 22nd Aug, I was informed by them that it would be ready by 29 Aug. On the 29th August I learn from Bluecom the parts are not avail and they would get this ready by 29th Nov. I have found the support team of lenovo useless. I also understand that under warranty cases are not accomodated at the same privilege as non warranty products, as both the company and vendor make more money. This is an organized crime network which will soon brought under the scanner of the Ministry. Just going be the sheer number of cases they cheat people of providing warranty support and making money.

It is regarding to BTC offer recieved from purchasing lenovo laptop. After complaing here the first time, they send me the mail the next day. They told me that my 1TB HDD which i recieved from the BTC offer is been dispatched and they will send me the AWK number(the number of the courier send throught the courier service) within 2 working days from 28th of august, 2015. they deducted even Rs.500 from my account which is the cost of the 1TB HDD offer. but though no any responce. It is been 4 working days still they have not send me any number, not even a single mail. i am really fadeup from the company's service. it is really very bad. even i called many times on the customer number provided by them, but there is no responce on it. please do something.

Sir,
I request in problem this mobile,

Lenovo a6000 mobile. Charging in nothing possible, and mobile is heat on this mobile, i request to amount re placement urjant please

Address : - kodamanchili suresh
36 - 53 - 75, jashuva nagar, kancharapalem, visakhapatnam 530008 andhrapradesh

Dear Sir/Ma'am

Greeting of the day,

The Invoice name is Shivam Rastogi. I have buy a mobile Lenovo A6000Plus. That was delivered from banglore on dated 21/7/2015. The Mobile is giving excellent performance but yesterday i was reboot the mobile after reboot the mobile is not switched on. So i request you please replace the mobile phone. I don't want to use this phone i only want to replace it not repair. The Mobile related information is as under below.

1) Order Id:- OD[protected]
2) Order Date:-16/7/2015
3) VAT/TIN :- [protected]
4) IMEI No:- [protected]

Thanking You.

Contact No:- [protected]

I purchased Lenovo Laptop Z 50-70 In this matter regarding BTC offer I paid RS 499 for 1 TB HDD on 4 july 2015 and on 5 aug 2015 i got the courier details below. Courier Sent Date – 8/5/2015 AWB number - B24718609 But Unfortunate to write you that sill one month is going on still I am waiting for my HDD In this matter so many times I contact to toll free No But Result is NULL and Void. So Kindly Send my HDD as soon as possible. Yours. Reena Sharma E. mail - [protected]@gmail.com] Mobile No [protected]do

Sir. With reference to the subject cited above, I would like to state that I order a mobile handset of LenovoA6000 on[protected] vide. order no OD[protected] through Flipkart & the same was delivered to me on[protected] invoice no del[protected] .After receiving the handset I use it for 5 days, but suddenly on[protected] said phone has started certain problems as if I want to make a call it dials automatically & if I open messages automatically Even to open data connection it moves to other option & the same problem is with power off. Please solve my problem as early as possible . So Sir Please help me as I am facing a grate problem with this phone

I have buyed a new phone from flipkart and lenovo a7000 and after 2 month when i plugged in the charger it got off and its nt working service center(Lenovo Mobile Service Center Krishna Electronics, SHOP NO.6 BASEMENT, NAVNEET BHARAT CO.OP.HSG. SOC., NEAR EXCELLENCE MOTOR DRIVING SCHOOL, CASTLE MILL NAKA, THANE (WEST[protected] is sayng me that the phone is burned and told me to pay 8900 rs and the phone cost 8999rs

Hieew my name is mohammed fahad.k i m using lenovo a6000 which was purchased on 20/06/2015 around 6pm the mobile is in problem from past 15days i have vistited the showroom regardng this problem the showroom name is commexxions advance systems &comminucations #13 partosh complex rt nagar main road bangalore 560032 thy had reset my handset n giv when i told my problem n after 2 days there was same problem which was dramatically slow i went agin to the showroom on 2/09/2015 they gave me service center number iof malleshwaram as follows below ABSOLUTE CARE #135/2, 1ST FLOOR GHATTES PLAZA 11TH CROSS SAMPIGE ROAD MALLESHWARAM BANGALORE 560033 I HAVE calleed them but they have not responded to my call in this regard i would lik e to inform u tht my mob is nt yt 3mnths old but there are many problem in this mobile the ear phone is not belonged to the lenovo company the sound bass is utter worst neccessry action should b taken soon IF not this matter will be taken to the higher authority regards : mohammed fahad.k contact number : [protected] email id [protected]@gmail.com

Hieew my name is mohammed fahad.k i m using lenovo a6000 which was purchased on 20/06/2015 around 6pm the mobile is in problem from past 15days i have vistited the showroom regardng this problem the showroom name is commexxions advance systems &comminucations #13 partosh complex rt nagar main road bangalore 560032 thy had reset my handset n giv when i told my problem n after 2 days there was same problem which was dramatically slow i went agin to the showroom on 2/09/2015 they gave me service center number iof malleshwaram as follows below ABSOLUTE CARE #135/2, 1ST FLOOR GHATTES PLAZA 11TH CROSS SAMPIGE ROAD MALLESHWARAM BANGALORE 560033 I HAVE calleed them but they have not responded to my call in this regard i would lik e to inform u tht my mob is nt yt 3mnths old but there are many problem in this mobile the ear phone is not belonged to the lenovo company the sound bass is utter worst neccessry action should b taken soon IF not this matter will be taken to the higher authority regards : mohammed fahad.k contact number : [protected] email id [protected]@gmail.com

Lost my new mobile lenovo k3 note Delhi police team I am register FIR in sarai rohilla police station in 30 august 2015, NCR no 423/2015. 29 August, Saturday night lost my phone in near my home location approx 1& 2 km. location. pls. Trace out my phone all details see below Lenovo K3 Note IEMI 1 - [protected] operating reliance sim no. [protected] IEMI 2 - [protected] operating vodaphone sim [protected] Ravi Kumar H. No. 4/15, Kuai Wali Gali, Harijan Basti, New Rohtak Road Opp. Anand Parbat Indl. Area Gali No. 10 New Delhi, Delhi 110005 Phone: [protected]

I have done payment for BTC offer as per your registered mail given below. Thank you for registering for the “Lenovo BTC Offer”. We are glad to inform you that we have received the payment of INR 1998/-. Your goodies will be dispatched to your registered postal address within 21 working days. The 2 year extended warranty certificate will be mailed to your registered e-mail ID within14 working days. Kindly confirm your complete postal address to dispatch your goodies. Ticket no-32721 I have purchased a lenovo laptop of 50-70 series on 17/06/2015 from Chandigarh. It was an offer of 1TB hard disk which is not received yet.When i call to he BTC no it always on busy mode, any officer of lenovo can check if exist.I have mailed and call a no of times.Now i think this is totally fraud and no appointed person is working and every person is taking free payment.If you can not provide any suitable service please close this product.I in future will not purchase any product of lenovo and i request to all the persons that not to purchase any lenovo product.Your BTC department is fully fraud, imaging talk is that also not receiving any phone call.Am fully unsatisfied.unsatisfied. I will not mail to any after this and i will take any step.This is my last mail, i know after it also i shall not got any response.

Bought Lenovo A6000 in the 3rd Flash sale of Flipkart on 28.02.15 after few days company announce lollipop update to lenovo A6000 is one their is no update of lollipop I am waiting from Jun-15. 3 Months gone and phones are updating with waste kernel with no bugs with out capability of service to customers for updation don't release notification to media. Its my humble request

You guys have any business manners? You guys are giving 2 days for the payment against Lenovo BTC offer, whereas - your website always gives error message that invalid ticket number. - your cell phones are always busy. And do I have only these duties to ensure I create and post you and the DD should reach you in 2 days? Are you guys insane? So whom should I go and register my grievance ? You guys dont reply to emails, phone. so where should I contact.

Let me introduce myself first. I am Praveen and owing Lenovo Z50-70 from last six months. I some how had problem in my LED so I visited Lenovo service center sector 12, O-91 Noida on 2nd july. After a long waiting time my LED got replaced on 27th july 2015. I just it for a day and I noticed It has a serious issue. A big line of dead pixels appears sometimes. I immediately visited service center to the very next day (29th July 2015). The service center diagnosed the issue and told me your led will be replaced again and said please come after 15 day to us. I asked them the reason why 15 days and note my complain now. They said that we wont be paid from Lenovo for this right now. Please come to me after 15 day I'll raise a fresh SO for you as you precious SO is closed. The concerned person who told me all this was Dilshad. Please look at the issue and contact service center accordingly. You customers are facing problems because of such kind of services. If you want to confirm this check customers entry registers of service center. I have all receipts and screenshots with me. I called service center yesterday and they said Sir please come on 13th I will take a photo of your issue and raise a new SO. I am attaching a photo of dead pixels line, so that you get an idea of the situation. I hope you will be responsible for solving this issue. If I did'nt receive a positive reply from your end, I'll be posting every single details to all pubic forums and social networking websites. After that I got a call from lenovo that your LED will be replaced at home. But still no action taken and status of complaint is closed. SO Number for first time [protected] SO Number for second time is [protected] I would simply appreciate and solve this issue at earliest. Its already almost 2 months and no action is taken yet.

I had purchased a mobile S660 on 18/11/2014 at Ezone South city mall Kolkata the same is not showing Network.

My SERVICE RECORD NO IS - SRIN[protected] dated 14/08/2015 AT HCL Kolkata in the mention the defective parts no S660rowmb & *78p6700003neucs_8G, part number-5B29A6MVXT.

on 24/08/2015 we have received a call from Mr.Anirwan at around 5.00pm and said in the mobile liquid found in pcb so its not repairable.

today i have collected the mobile from your service center.

when i have submitted at that time they have not ask any things so please advice what will be the next.

So please advice.

Regards,
Anil Kumar Kedia
289, G T ROAD, BELUR HOWRAH 711202
[protected]

I have bought a lenovo 6000 + phone from flipkart From the first week itself felt that the phone was over heating.Then in the second month the mic was not working.Subsequently given the phone to authorized service center but even after 21days (today).I have not received the phone back.Tried to contact the lenovo support over phone and series of mail with no use.I will never recommend such a horrible product and service to anybody!!!

I purchased Lenovo Flex 2-14 from US and then was using it in India, After about one and half months of purchase it started giving problems like it was getting shut down with out any reason that too unexpectedly. I then contacted the support center and inquired about International warranty, they confirmed me that the products service is available in India and asked to submit the laptop at service center in hyderabad. Now after keeping it for 10 days, they are calling me and telling that it can't be repaired and I have to go for third party service which is chargeable. It has not been even 1 year and the product is still in warranty. The laptop is facing motherboard issue and they want to charge me for this instead of repairing it in warranty.

I Manoj Sah purchased a “Lenovo A6000 Plus” mobile phone *IMEI No: [protected]* (Invoice No: # BLR_WFLD[protected] *Order Id*: *OD[protected]*)on 5th May which was delivered to me on 8th May and since then the product I received was defective and the defect was ”Display Screen Blinking”. I registered my complaint to Flip kart and they asked me to go to Lenovo service centre to get the problem fixed. Today the service centre has not only aggravated the problem but also changed the mother board without the customer’s knowledge which initially didn’t had any issue with the motherboard. They have made me run each day to their service centre saying please come today tomorrow but they haven’t been able to fix the problem yet. Instead they have replaced the mother board with some other customer’s phone. The latest slip they gave me 20.8.2015 with the *CHANGED* IMEI no was *[protected] *and listing a new defect as *“Heat Problem”.* So the service centre, sorry the illiterate service centre caused the below issues: · Changed the motherboard with some other customers phone · Could not fix Display Blinking Problem · Caused a new issue wherein the phone gets heated · Made the customer run for the whole month So, now I am totally frustrated with this and I don’t have any more patience to run each day and travel 70kms to the service centre. I need a *refund* for the defect product that was supplied to me initially or please *exchange* with a new one. Shame on you guys, this is the way you do business by cheating customers and delivering defective products and make them suffer. Also you tie ups with illiterate service centers that do not know to fix the problem but also do frauds by exchanging the phones with other customers. Please take necessary action and initiate the refund process or exchange it with a new phone. Regards, Manoj Sah A Dissatisfied Customer [protected]