Lenovo Complaints & Reviews

My name is rohit and I've a idea pad bearing S/N QBO7866101. I am having a problem with my side volume keys and most importantly my system freezes from time to time. I've tried calling lenovo customer care and when I let them know what my problem is they simply give me an excuse that there is not working at moment and they wouldn't be help now but they do make promises that they we will call once they resolve the issue with the system. when I called them for the second time after few days they give me the same excuse how is that..?

I Have mobile lenovo A6000.my phone is not working i went service center but they can't solved my problem and they are charging money.I have purchased this mobile 26th feb.2015 this is on warranty period.and i called Service center no[protected] but this is always out of range.i am very fed up with lenovo. i will never purchase any product of lenovo and suggest to all never purchase lenovo.

I have purchase one Lenovo P780 IMEI NO [protected] from Saluja Automobiles, burdwan through Mr. Anindya Khamaru on 18/06/2014. After some days of purchase it was giving network problem frequently what I discussed with Anindya and he suggested me changing sim Card will solve the problem or may be some problem with the network of mobile service provider, how ever, I changed the sim card and vodafone customer care confirmed that the problem is in handset because they shown me with other 5-6 mobiles where there is no problem with network. 1st I handed over the phone to your service center IT Campus, Burdwan on 23/04/2015 and they returned on 09/05/2015 without taking any action, the same problem was persists what I shown to them, then and their I handed over the phone to them on 09/05/2015, again they returned the phone on 10/06/2015 as it is without doing anything same problem was there which I shown them again, then and there I returned them the handset on 10/06/2015 for proper servising. All the memos are attached. After that I have talked to Mr.Sudipta Chatterjee he assured several time that today or tomorrow he will return my phone in perfect condition after that uncountable today or tomorrow passed but no communication from your end. Till now the hand set is with you and there is no communication from your end despite of several phone call from me. Its really painful experience for a customer from a reputed company like LENOVO, who is playing with customers hard earn money and sentiment though I have purchased another lenovo phone by the request of Mr. Anindya Kahamaru. Already I have purchased one handset because now a days mobile is an essential comodity so without handset passing long more than three (3) months is really dificult. The model itself is defective other wise in todays world repairing a phone takes more than 3 months is unbelievable or your support service is not up to the mark. Till date neither you handed over my handset in perfect condition nor there is any feedback from your end so, why LENOVO must not pay me Rs.1, 00, 000/- (Rupees one lac only) for refund of phone value plus work loss what I made for the phone and assurance from your useless support officials plus harassment what I suffered for your nonsense activities. Its really a horrible experience in my life for a mobile phone though I’m using mobile phone from Dec’98. If I’ll not get any positive answer from your end within 5 (five) working days from today it means you are forcing me to seeking legal action against you, which is not a very prestigious activity for both o[censored]s.

Dear Sir/Mam, My self ramesh kumar adn i purchase a tab of lenovo brand on 2nd march 2015. after purachse there is some little bit issue in touch pad. i compalint at customer care center they said there is problem in display. so that i will ask him to change my display as soon as possible. then he replied" we dont have display right now in stock will update you when it was available". from that time to till date. company says we dont have display in stock & wait for few days. Please do the needful. Regards Ramesh Kumar [protected]

Hi Its been more than 12 days and i have not received any intimation on my laptop repair. I have called both the service center as well the customer care center and the response that I receive is that the heat sink part is not available. I have been using this laptop for business purpose and my business is badly hampered. I am attaching the job sheet with the email. Could you please help to expedite this. This is the first time I am using lenovo laptops and to be honest, this has been the worst experience. Never I faced such a long halt from Dell previously to service the requests.

This is to inform you that My Leenova S850 model Handset is in a warranty period Facing some minor problem in my handset. I had logged a complaint to coustomer care _ Pick me service they logged a complaints and send staff to pickup my hanset same day i.e 30th June 2015 the person come and collect my handset . But after 10 to 15 days the coustomer care is not having any update related to my hanset without any service report and without any thing done they had delivered my hanset dated on 15th July again on the same day 15th july evening logged a complan the nextday i.e 16th July 15 executive will come and collect my handset but till date i have no information about my handet . Kindly help me out how to move further .

I bought a Lenovo Laptop Touch 14 inch -Flex 2 in US and Brought it to India . Key board developed a Problem and I had an International Warranty and I approached the Care IT solutions are one of the the Authorized Service centre for Lenovo Laptops. Key Board was replaced within 10 days. But I did not take Accidental Damages Warranty which is necessary for any Laptops. Recently my LED TOP CASE GOT damaged. I am running from one service center to other . I had written mails customer service and spoken to them and even wrote to the Director in charge of Customer care and he forwarded my mails to his team but no use and also reacted in Face book in Lenovo Page. But no use. Since i had not taken the ADW i need to pay for it and i was Ready. But no parts . parts are first preference to Warranty holders only first. Now I am just struck without any Solutions.

Brand: Lenovo Mobile: Lenovo k3note model: Lenovo k50a40 Problem / issues : After updating with 296Mb update, its started heating and battery in running out very fast, and it has caused a issues in camera quality also after that. Please look into this and revert ASAP. contact info: [protected]@yahoo.co.in Thanks.

I have bought the lenovo vibe z2 pro smartphone for rs 33000. I used it for 8 month and after that it is giving me problem of automatic restart. After that phone get totally off(DEAD). I have taken it to service center and they told me the problem of battery. My phone is in warranty period. Its been 1 month i am waiting for the phone and stiil i didnt get my phone back and your service. I called service center they said me that they didint receive the battery still.What kind of service is this????? I got suck with this service. Its very worst kind of service lenovo providing. I m asking you to give me new cell or give me refud. Because i paid lot of money to buy phone and m not getting the service. The service center i approaced is in pune. And one thisng no one is satisfied with your service center. All the people i met in service center are angry on lenovo. If i didnt get the service in two days i m going to consumer forum. I got bored now.

Myself manoj bhoir purchase laptop (Lenovo) & air conditioner (Panasonic) before 2 months. Due to sales team incomplete process instead of installment whole. Amount deducted from. My account. When. I. Revert issue was try to keep. On. My head from team.
Laptop issue is. Not solved from. Last 15 days & no revert from reliance team followup is only by me and service. Manager not taking responsibility. . . . Pathetic staff and not interested for. Next purchase from any of reliance outlet. . . Never

Manager mr. Paean
Sales ex. Mr. Pratik
& service manager
All are not taking responsibility

I have purchased LEnovo Phone in april 14, after 8 months it was giving me network problem, their service center changed its motherboard, after 40 days it giving me same problem, I run to their service center again, as my warranty is expired they asking me to pay 9000.00 for new mother board, which should not be applicable, I have escalate the same to their superior but they are not giving me proper response for the same only mailing here and there . problem mailed to Surendar M7 "[protected]@fourtech.co.in", "[protected]@fourtech.co.in", "prashant.[protected]@hcl.com", as the product is faulty they should replace the same or repair by new board withiout ant charge, thousands of lenovo phone are faulty and customers are mentally and financialy harrased by their service center, LENOVE should recall and stop selling of the faulty product . they are earning dubble from one product

ORDER NO - OD[protected] LENOVO A6000 PLUS TOUCH KEYPAD ISSUE.I ordered Lenovo A6000 plus through FLIPKART on 8th july which got delivered on 10th july 2015. i called flipkart service centre several times from 18th july 2015 (21st, 22nd july, 23 july also). i am getting ir-respective reponse from flipkart customer care. a technician everytime said that remove scratch card, reset phone and after that install smartchk app. i did that 2-3 times. a technician without no brain inside, doesn't realize that a how to operate phone without touch to install the app and operate. i also return request on 19th july regarding this order.since i bought the phone through flipkart i told them i will file the return myself.I am attaching photo. FLIPKART claims they provide EASY RETURNS if the customer is not satisfied also.Here i have a genuine reason still they are not keeping their promise.I dont want any replacement anymore and require a full refund at the earliest..since the model as such is a defective one and worst Service of flipkart and defective mobile technology.

i purchased a A600+ on 10/7/2015. after 2-3 days, it started showing problem to touch screen. i registered a return request (with Return iD[protected] on 19/7/2015. technician called on 20/7/2015 saying that remove scratch guard, reset phone. same is repeated 3-4 times on 21st, 23rd, 24th july with wasting of my time and Money but issue is not solved. extremely disappointed and unhappy with worst customer Service. since i bought the phone through flipkart i told them i will file the return myself.I am attaching the photo from lenovo service centre. FLIPKART claims they provide EASY RETURNS if the customer is not satisfied also.Here i have a genuine reason still they are not keeping their promise.I dont want any replacement anymore and require a full refund at the earliest..since the model as such is a defective one

Hi flipkart, I brought Lenovo S20-30 Ultrabook (CDC/ 2GB/ 500GB/ Win8.[protected]. My Order ID: OD[protected]. It was written on Flipkart page (http://www.flipkart.com/lenovo-s20-30-ultrabook-cdc-2gb-500gb-win[protected]/p/...⇄ that Its RAM can be upgradable to 8GB but now I learnt from online forums of lenovo that Its RAM is glued to motherboard so it cant be upgrade untill unless its motherboard is changed. Dear Flipkart, 2 gb RAM is not enough for me. I brought this notebook so that afterwards I will upgrade it to 6 GB but now this laptop is of no use to me due to its sluggish performance. I request you to replace this notebook with 6GB or 8GB RAM. These models are also available in markets otherwise you can take this laptop back. I dont have any use of it.. Thanks Germanjit Randhawa [protected] germanjit.[protected]@gmail.com

i have purchased Lenovo 6000+ through flipkart which was delivered on 22.06.2015, subsequently it was noted that the mobile was defective. The problem was reported to flipkart and request for replacement was created. Later i receive few calls from customer service and the problem was resolved through smartchk (Don't know exactly what they did, but phone went fine after that). Today again same problem is appearing in my mobile (the display/touch screen is not working properly, if i type 1 letter than 3 letters are typed in screen- its malfunctioning). If repair last for only 20 days. Now after completing 1 month warranty from flipkart again same problem has arised. just want to know why flipkart didn't replace the defective mobile at my first appeal. Are they waiting for the expiry of product warranty? My humble request to flipkart to kindly replace this defective piece or provide me refund. This is highly disappointing that such Big brands are not complying with quality & standards and making problems for end consumers. Please expedite on my request at your earliest & oblige.

20july2015
[protected]
all in one computer not in working.any type.
this is in guarantee period please check or repair.
mfg.date - 14/05/10
lenovoc-260
cpu1j1800hdd5cconfiguration[protected]
s/n cs01634342
address- G-17, kiran garden uttamnagar NEWDELHI-110059

machintype - 10160
configuration[protected]
s/n cs01634342
product family- lenovo c 260
cpu- 1j1800
hdd - 500G
ram -2G
ODD - dvdrw
os - freedos
mfg - lenovo pc hk limited
mfg date -2014/05/10
mo - cs04051002
bar code[protected]zaa00110072

Lenovo A6000 Mobile I bought one Lenovo A6000 Within few days o[censored]sage, once I charge the Phone, the battery is getting drained very fast, even within one hour o[censored]sage, Also the phone gets heated so that I cannot bring anywhere near my ear to attend a call. This is a faulty set that flipkart.com delivered to me and Please take necessary action to replace my smart phone. Yours Faithfully Selvakumar.

dear sir, i purchased the lenovo 3000 n 100 battery from snapdeal on 30 july, 2015, but this battery is not charging properly and there is no backup. I contacted snapdeal customer care as well as lenovo help centre. but both these did not provide and information till date. ther authorised centre, nyyar pathankot replied that they did not deal with lenovo laptops and other service centre are out of reach. the battery is in warranty period so i want to replace the same, but neither the snapdeal nor the service centre guded me properly. sir i request to you that please look the matter carefully and do the justice...thanks

nutan shrama
pathankot, [protected]

My S.O is [protected]. On 14th July i received SMS as your part is shipped, please contact your nearest service center...after 3 days i was called to them, they said "not yet received part", since then i have been calling them and quarreling, they are saying as same "not yet received". today i have called to your customer care, they given shock to me, they are telling "part is not available now it will take some more days time". i asked "why did you send mail like part was shipped and why your lenovo service.com showing as part is shipped". then they told simply, that site is not working :(... it is really worst service, i never expect this from lenovo