Lenovo Complaints & Reviews

My ticket no: BTC31932 As per the criteria i should receive a 1 TB HD within 21 working days of payment received. On 23rd July, i got a mail that they have successfully received the amount of Rs 499/- for the offer. Till now there is no confirmation/status regarding the dispatch of my offer. The customer care people for Lenovo BTC Offer department are very harsh on there talking, they are not in a mood to talk to customer. Most of the times they are disconnecting the conversation in the middle. i have given number of mails, and they are not replying to the same also.

I would like to inform you that i had purchase a lenovo offer with a laptop, my ticket number is BTC31685. I also like to inform you that i had selected the 2 year extended warranty plus 1TB HARDISK. I regret to inform you that after more than one month registration today i receive a bluetooth speaker that i don't want.
Kindly request you to please inform me how to get exchange this with 1TB hardisk as your comited .

Thanks
Sanjeev kr soni
[protected]

I have purchased LENOVO Power bank through PAYTM online.

After charging, i found that it is not charging my mobile phone.

But the light is glowing.

Brand new you have provided a defective piece.

Give me the nearest service centre.

I am in chennai. not working

My mobile No.

T.VIJAYA KUMAR.

220, ILANGO ST,

ALWARTHIRUNAGAR,

CHENNAI 600 087.

MOBILE NO. [protected] & [protected].

Dear Sir/Madam, As per Lenovo Website - http://lenovopromo.net I purchased the Lenovo G5070 laptop on 13/7/2015 & now at the time of registering for additional warranty on Lenovo website I am not getting the 1TB hard disk option with 2 years extended warranty. I tried to contact so many time to Lenovo team by call & email also, but they refusing to provide 1 TB hard disk by saying your laptop MTN nos. not eligible for that scheme. I already sent the mail to customer cell - director & concerned team for resolving my complaint. but they are not ready to listen my complaint. how any customer come to know the mtn before buying any product. the same thing I tried a lot to convince to Lenovo, but they not giving any satisfactory answer on call or by mail. request you intervene & provide the solution for the same. please help me, I do not how many others may cheated by Lenovo. With Thanks & Regards, Chirag Panchal

Hello. This is a complaint in relation to the inept functionality of the Lenovo A600 Plus that I had purchased a few months back when it was first launched in India. I had purchased the phone for my mother via flipkart. However, after just a month o[censored]se which by no means can be termed extensive considering that my mother hardly uses it for a few basic purposes, the phone started becoming unresponsive. 1. The touch screen was not working smoothly. 2. A few digits could not be dialed through the dial pad. 3. And the back button had completely stopped functioning. The above inadequacies have rendered the phone almost useless since the above mentioned functions are key to most if not all operations. After searching for Lenovo service centers in our home town Guwahati, we came across one which had vouched to be an authorized service center and assured us that the problem in all likelihood was with the touch screen and a new substitute would be ordered from Lenovo in the shortest duration. However, to our utter shock it has been over a month and they still say that the new touch screen hasn't arrived. We are utterly disappointed with the product quality as well as the post purchase services of Lenovo. It is a utter shame that within 3 months of purchase of which 2 months have been basically useless the phone has failed to serve its purpose. Not to mention the inherent difficulties that my mother has had to encounter because of its inefficacy. Hence, I would request Lenovo to kindly look into the matter with utmost sincerity and take the necessary steps, whether it be substituting the phone for a new one(since I am not sure if simply changing the screen would ensure the phone does not have any other problems) or providing a new touch screen whichever ensures that the phone gets fixed and would not suffer from a similar fate in the future.

Hello team, I have purchased a Lenovo k3 note phone from flipkart. The phone specification says that the rear camera is of 13 Mega Pixel but when i click the picture, i am sure that it does not gives me that picture quality. I have another Lenove phone A7000 which has rear camera of 8MP but the picture quality of this phone is much better when compared to Lenovo K3 note. If required, I can prove this by providing the picture from both these phones. I would request you to look into this issue and act as soon as possible. Thanks, Vikas Sharma

Hello, I am using lenovo a7000 mobile. It causing WiFi and hotspot problems it is never connecting to any WiFi network once it is disconnected. It was occurred from the day when I updated it to s_142 row. How can I overcome this problem please give me a reply

I would like to complaint against the service center as it is was worst experience there.I submitted my LENOVO K900 which i have purchased on 1/07/2015 in the month of march as i was experiencing a charging problem in it.The said that the phone will be repaired in 10 days as it will take time for the part to come, but it took 21 days complete to get my phone back.After that when I used the phone i experienced three new problems which were not before i.e malfunctioning of down volume key, no light on the bottom touch keys of the phone and sound problem.I told them that i am facing such problems on the very next day, they said that it would take another 10 days almost to get the parts and i said them OK.I keep on asking them for the parts and finally they arrived after a month almost. I gave my phone to them, they put a new screen with touch and then they again destroyed my charging point.I have to give them my handset again for 15 days and except resolving the charging problem they did nothing in that.My touch key lights and down volume key are still not rectified and whenever i ask them they say that the part is not arrived yet.Please update me by reverting this complaint The important info about phone is mentioned below: PRODUCT NO: LENOVO K900 PURCHASE DATE: 01/07/2014 IMEI NO: [protected] SERVICE CENTER NAME: FAMOUS COMPUTERS SERVICE CENTER ADDRESS: NOVELTY COMPLEX, BAREILLY (UTTAR PRADESH) MY PHONE NO: [protected] MY E-MAIL ID: [protected]@gmail.com

Hi all,
Recently I purchased Lenovo A6000 plus from flipkart.I w on[protected]. First few days it was working perfect and after that I have to press back button again and again. Recently it's back button is not working and while typing some keys too not working. Now it is in centre in una, H.P. From 7-8 days Bt have no parts. It's ridiculous.
Suggest not to buy Lenovo phones. It's such a bad experience from company as well as from there service centre.
Pooja
[protected]@gmail.com
[protected]@yahoo.co.in
IMEI NO. [protected]

Hello, my name is Sandip waghmare and my complaint is about battery packup . my battery work only 1 and 1/2 hours . so I want to replace my battery with new one . I hope you will pay attention on my complaint and tying to solve my problem as soon as possible.

Dear Sir, I brought a Lenovo Laptor on Feb 2014 it Model No is G400s. Windows 8.1 I also got along with the Laptop. But now in key board when I trying to type 'I', 'K' by pressing Left side shift key but its not possible to type but its possible to type by keep pressing right side Shift key. Again I am not able to type less then sign any more. (but I & K keys are working without keep pressing Left Shift key) Again I am not able to listen any Music through Headphone. Again my 3 USB ports are not supporting any Pen Drive. I am really unhappy with this Brand. For any queries please call me on [protected].

i purchased lenovo a536 phone alongwith 2 years insurance from Mobipick insurance. 3 months back accidently broke the screen. now they have my phone from last three mnoths and they are not returing it and they stopped picking up my phone as well and very rare when they pick the call they misbehave with me and give me 10 days ahead time. i am helpless and they have my phone and mentally harrasing me as well. for a simple screen change they have my phone since 3 months and as if now no possibility of returing that.my email: vipin.[protected]@gmail.com, ph# [protected], [protected] and [protected]

Sir, I purchase a new cell phone of lenovo(s90-A) but in one month there was problem in handset so as per company suggested me I went to the service centre, B2X service center, Nagpur. On dated[protected]. And after he told me to come after one week but after one week the problem was not solve and he again told me come after 2 days but again he told me come in next week but the problem was still not still solve.

Hello, I am Tushar Gupta owner of your handset namely lenovo A7000 from last 2-3 weeks ihave complaint about the problem i am facing from last three days that is no sounds are playing like ringing, games nor even of music only playing through headphones this is a major problem. Please help me out of this... Contact me on [protected] Thanking you Your faithful Tushar Gupta

I have purchased lenovo G580 laptop on oct 2013. LAPTOP Serial Number:WB09228319 My laptop stop working from last 1 week suddenly.I have taken this to service center authorized as well private. The response from them was motherboard chipset problem need to replace new motherboard. I have taken back my old motherboard and replaced new mother board with private vendor .since Hitech computers(Authorized) doesn't have new motherboard. But i dont root cause for chip set level motherboard issue. The quality of lenovo motherboard is not good. I have taken this laptop just 15 months back. Not even completed 2 years and got motherboard issue. I very much disappointed for this. People trust on lenovo and purchase costly laptop. If i compare my lenovo laptop with HP and Dell. My rating for lenovo will be 2 (out of 5). The service of lenovo at authorized service center is very bad. I guess duplicate motherboard was installed in my laptop during purchase. It is huge loss for me. As i spend Rs 8500 /= for new motherboard. Request you to investigate root cause of this and provide compensation for the same. Regards Bhargav cell:[protected]

I bought a lenovo A7000 through flipkart and after 2 months its touch stopped working and after discussing matter with their technical support team i submitted phone to service center and my phone is there from 19 june and today also i am not getting any clear answer its really very disgusting situation as i am totally in dark din't know what to do. Service center says lenovo not providing parts.one month has completed and God knows how much will it take more. Harshit Bhatt [protected]

my lenovo k900 mobile battery connector not working and hence i submitted my phn to vashi service center but after 2 Weeks not getting any reply from team. I want my phn with geting repaired otherwise i have replacement of phn. Regards, Amol jagdale mobile no.[protected]

Lenovo S90-A 32G (Platinum) Batch: [protected] Imei No: [protected] Ean No:[protected] I, Ms.Harsha Jayasankar, bought the above mentioned Lenovo phone on 25th Feb, 2015 from a store called Solutions at Ghatkopar(E). It was working well until 10th April, 2015 when i gave it to Shriram Neotech Lenovo service center at Dadar(W) because of its speaker problem. None of the speakers were working and by that I mean it was like the phone was on a complete mute and hence, useless. The service center rectified the problem in about 7 days or so stating that they had to change the mother board. It had been working fine since then until 23rd June, 2015 when i noticed that the display of the phone is gone. I gave my phone for service (because of no pone display) for the second time in four months on 25th June, 2015 to B2X-001 Allied Services CSL India in the below mentioned address: 105, 2nd Floor, Ranjith Studio Complex, Dadar Station Road, Dadar (E) - 400014 [protected] /[protected] Contact: Sameer Kokate Job sheet no: SRB2X[protected] They told me that they would give me the rectified Lenovo phone back within fifteen days (which is too long a timeline for a phone service). And now it's been 20 days and they still haven't done anything about my phone. I tried calling the service center several times but either their number is busy or nobody picks up the phone. And whenever someone attended the call they would keep postponing the dates that I am supposed to receive my phone back after service. On 15th July, 2015 I was supposed to get my mobile back, but when I spoke to the customer care lady, she said they ll give the phone on Friday (17th July, 2015) which would be tomorrow and I am pretty sure they are gonna postpone the date of return further. The worst part about this whole phone service drama are the people attending the customer calls at the service center who are so annoyingly hopeless that before I finish the conversation they would just hang up on me. It happened every single time which is means this is how they prefer to treat your customers. But is this the way you should be treating your customers? I wouldn't have had the need to go to a damn service center and waste my time and be treated like this by your employees if your product worked properly. Worst customer service ever. I have completely lost trust in your customer service as well as Lenovo products and would never suggest your products to anybody ever. The phone is just about four months old and It has had two major problems, twice! I have had enough of this drama. And I value the money I have paid for the Lenovo product. Hence, I would like to get the phone replaced or preferably my money refunded as soon as possible because I really do not want to deal with crappy products of Lenovo ever again! Harsha Jayasankar

I have lenovo U410 ideapad and it is under warranty. I submitted to it a service center in Gurgaon and they said that LCD screen and cable need to be replaced and it will take 4-5 days. Now after 5 days when I called, they said that it had not been fixed. We don't have parts available. It will take time and gave me the complaint no and toll free no. When I called them and I told them that I need it before 23rd July 2015 as I have to go to out of India, they said, okay we will fix it on 23rd July 2015. But, when I asked about guaranty, then they cannot. I am really disturbed by Lenovo service. Now I don't know what should do because I need the laptop before 23rd July in perfect condition. Regards, Gunjan Agarwal

I purchases lenovo 6000 on dated:- 27/06/2015, but since first day I am facing problem with the software, I installed few apps and since it usually it get stopped and it stopped responding, there is a major heating problem, after few minutes of browsing it starts heating up, some it sounds like something is wrong with the hardware. Plz replace my handset or solve my problem