Lenovo Complaints & Reviews

Hi, i have submitted my lenovo A6000 phone to service center for touch screen issue only after 1 month o[censored]sage where i came to know that Device parts are not available with Lenovo hence they could not even provide when they will repair my phone. when i call customer care they just search IMEI no & tell me that no details are available. really i got rid of things that just Killing my time, giving pain to me that why i have taken Lenovo phone. There is no escalation process, Lenovo team assured me that they will provide update to me on monday 6th july . Till date i have not received single update.

Lenovo-Fraud-Policy-In-India-Biggest-Corporate-Fraud-Duping-Customers-With-False...⇄ By E-mail (MOHAMMED ASHIQ) (04/07/2015 04.22 PM) Dear Mr. pastaria, Thank you for contacting Lenovo Technical Support. As per the telephonic conversation, we have informed you that, we are not able to provide the replacement as it does not fall under replacement criteria, hence you wanted a contact detail for higher authority, we would request you to write a mail to [protected]@lenovo.com . The reference number for this e-mail interaction is[protected]. We appreciate your business with us. Thanks and regards Mohammed Ashiq Lenovo India Smartphone Technical Support

Dear Mr. Rahul Agarwal / Mr. Amar Babu, Greetings of the day. Hope you are doing well. This is in regards to Lenovo smartphone (S 660 Gold), my brother bought it on 14th Feb, 2015 from local supplier Shivam Communications, Maninagar, Ahmedabad, Gujarat, India. Please find below phone details: Model : Lenovo S 660 Gold Date of Purchase : 14th Feb, 2015 Supplier : Shivam Communications, Maninagar, Ahmedabad, Gujarat, India Invoice No : RI[protected]/14-15 IMEI No. 1 : [protected] IMEI No. 2 : [protected] Phone was working quite good in starting days but from last 20 days it’s working like a horrible machine. I am thinking to throw it in dustbin like a waste product. There is a network & tower problem occurred in phone from last 20 days. Sim card is working fine in other mobiles but it is not working in Lenovo mobile due to tower disconnectivity. Here comes the start of my horrible journey & pathetic services provided by your company. Firstly, I went at Shivam from where I bought phone. He advised me to visit Maninagar Lenovo service center. I went there and was surprised that it was laptops service center. Then I again visited Shivam and he advised me to go to Bapunagar center. I again went there and one more surprise was waiting for me. That center was not operating more since last few months. This is how I was suffered a lot, I need to take 3 leaves, i was mentally stressed. I never expected this kind of pathetic & horrible service from such a huge company. I was thinking to buy Lenovo laptop from Sales India, but now I dropped my plan to buy Lenovo products. I will never buy Lenovo products and also stop my friends, relatives & colleagues from buying your products. I will start my work and post blog on Facebook as well as twitter in 48 hours and I will continue this till my problem is not resolved properly. I will wait for few days for your reply on this, later on I will file a case in consumer court. I hope you understand the same in order. I don’t want anything from your company, I just want my money back. That’s all!!! My Bro. Contact Details: +91 [protected] - Mehul +91 [protected] - Mehul Awaiting for your revert.

Machine type 59417110
Machine serial number YB04111233
this lenovo laptop is not worked properly
1.KEYBOARD is not worked
2.USB PORT, CDDrive is not worked
3.Touch Pad is not Worked
4.HEADSET is not Worked
External Hardware creates lot of headache, daily i called to the customer care number but no use, plz give solution to my problem.

Lenovo case number - [protected] In the first two weeks after purchase my Lenovo Yoga laptop started showing a fault with the touch screen. After calling the help centre I was advised to perform a factory reset which alleviated the problem of ghost touching for about a week. I called again and advised that the factory reset had not been successful and was told that because I purchased the unit in Australia and was now in Canada that I would have to send it back to the point of purchase and pay for all freight costs myself for the repairs under warranty to be made. I attempted to call an external registered warranty service provider in Vancouver where I am currently living and after they kept the unit for 3 weeks and did nothing with it I called Lenovo again. This time I was told that they could indeed fix it under warranty at their repair facility in Canada and they would pay for all freight. I was told the repairs would take 7 days. Once they received the machine I was told that the part would not be received by their repair centre for another 2 weeks. After 3 weeks had passed I emailed and asked for an update on my machine with no response. On the fourth week I emailed again and received a response that said the part would not be sent for another 6 weeks. I then received a call from a Lenovo rep who said my case had been escalated but any returns would need to be done in Australia, however, I shouldn't worry as an Australian rep would call me within 3 working days. Another week has gone by and I have had no further contact from any Lenovo representative. I want a full refund of all money spent which includes an anti-virus and windows package which I am unable to use

I have purchased lenovo mobile S 850 on 22/12/2014. My mobile IME is [protected]& [protected]. Back panel was broken on 27 May 15 . i visited the authorised service center Sri Sai communicaions Shopno. 26, 1-17-301, hardy complex Opp chermas, MG road Secunderabad-500003 on 02 Jun 15 for my ack panel i was told that my orders is taken and as soon as the item is delivered by the company i will be notified and it would take around 01 week for my item. later i started facing problem with my touch screen on 13 Jun 15 i again visited the same authorised service center for repair on 15 Jun 15. they took my hand set and said the repair of touch screen and back panel will be done and they will give me a call with in 2 days. i did not receive any call so i gave them a call then they said that it will take 5 days . i again tried to call them on 21 & 22 Jun 15 but could not speek to them after trying for nearly 01 hours on 23 jun 15 luckily my call got attended and i spoke to them they said that will take another 15 days. i even tried today (06 Jul 15) but could not speak to them. i could not visit the service center as it is around 35 Kms from my place. i even spoke to the lenovo tech support but in vain. so i am approaching u for help. My receipt no is 18533 dated 15 jun 15. i want my product as soon as possible and penality for the hard ship i have gone

I had purchased lenovo A536 on 25 may.now its dislpay is not working..without any damage. Firstly its screen startd blurr..now totally white screen is appear. Service center told that display is damage.but we claimed that no damage is there.. Kindly help us in this issue

Issue in my Yoga-2 laptop (Sr no: CB31307670CB). Bought laptop on 6th July 15 & since last week of june-15 laptop is not starting. 1) Called Customer care who denied any service. They told that they can send new charger but I have to confirm that fault is due to charger. Onsite facility is available in case there is any fault in hardware. How can customer know the correct reason? 2) Also when product was bought then there was 3 year warranty going on yoga-2. On speaking with customer care I got surprised to know that it has waranty of one year only. Customer service support person denied to correct the warranty period as they ay they are not aware though such offer is going on in their present products as well. 3) Customer care shared a mail id to address my concern. The mail id was [protected]@lenevo.com. I had marked a mail to this mail id with CC to [protected]@lenevo.com as I found in their website. Till date I haven't received any revert. If you can provide any help then mark a mail to [protected]@gmail.com

I have purched Lenovo a7000 2 month back this phone always show battery 100% And after 6 hours he shutdown not charging when phone is on he is charging when phone is shutdown.sound is also bvery bad. Phone disconnect problem .some time touch not work.

Ref: My Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]


Product : Lenovo A6000 Plus Mobile

I bought one Lenovo A6000 Plus through Flipkart.com, I have received the above on 10th May, 2015.

For the last couple of weeks the battery is getting drained very fast, even within one hour o[censored]sage, Also the phone gets heated so that I cannot bring anywhere near my ear to attend a call. This is a faulty set that flipkart.com delivered to me and

Battery is not withstanding even 6 hrs of charging (even though each and every application is closed, no net connection, purely IDLE condition) moreover it takes more than 4-5 hrs for complete charging the phone from the charger which company has provided in Kit, also the phone gets so much heated from the above portion that it hard to hold it. I think, this is a faulty set that flipkart.com delivered to me
What's up we can not receive any message same time.

Please take necessary action to refund or replace my smart phone.

Thanks

Regards,

VISHAL GOSWAMI
Cell No.: +[protected]

I bought a Lenovo z50 laptop on july 1st, 2015.
Dealer told me to register this on www.lenovopromo. Net to get the offer by company, but now i m trying to register here but unable to register it. . .

Pleas resolve this problem so that i can register my device here,

i purchased power bank ( lenevo pb410) now after 4 months its not working properly. problem is after charging for 8 hours its not even charging full smartphone of capacity 2200mamphere, so i kindly request u to assist me in this problem. i m not able to find service centres for aceesories, plz do assist me in this matter.It has warranty of 1 year so plz help me in refund or exchange of material.

sir, I have purchased Lenovo model no 526 in Aug. 2014, in starting time my handset is hanged again and again. I consulted ur Sercice Centre (Diurgapur, W.B) branch in October 2014. it is formated set but my problem is not solved. Last two month it is seen that the tower of network is fluctuate some hence call drops is happened and battery is also lapsed half a day. I consulted ur service centre again ur service centre on 4/4/2015 it is said that mother board may worst, after replacement of motherboard my problem is still now. I am very frustrated about set. I consult ur toll free no yesterday and handover again ur service centre that is changed in three time in last 6 months . Hence pl. look into my case and resolve my problem. thanking your Manoj kr Morya

From three to four months before this blurring of the monitor is occurring, i had purchased this desktop from Synergy Technology Karwar (Phone no:[protected]), while operating of the system the monitor turns to the below type (posted in picture) .After repeated pleading to the dealer he is not corresponding to the issue. I want my desktop to be repaired as early as possible.

I have purchase lenovo vibe x2 on dec, 2014 and excepted a good response from it, but I was totally wrong as not 6 months has pass and I am facing display problem so can't use my mobile. Had visited lenovo gallery but there also I have not got nice response .I want my mobile to be replaced it with new one. Thanks Sarang [protected]

I bought this phone in apr from flipkart.com, after a month touch screen was not working then I returned and got a new piece in may, again in 1 month same problem am facing, this time even flipkart is not resposible, so am not able to find the solution not even the service centers in hyderabad..any one can help on this..?

Hi Team, I am using lenovo B40 laptop which is in WARRANTY however Ear phones is not working. This affects my work. Please do the needful ASAP. I will be contacted @ +91 [protected]. Details are below : LENOVO B40-70 CB[protected]/01/2015 Vendor - IT delights 11S[protected]ZA004772N8 Thanks, Praveen

I am writing this mail to show my utter dissatisfaction with your service department. With reference to Service Order Number [protected]. I gave my ideapad U410 laptop(Serial number QB[protected] which is under warranty to your service centre located at Janak Puri, New Delhi on 6th June for some display issue. Initially I was told that there are issues in RAM that needs replacement which was supposed to be replaced within a day or two. For the next 15 days they kept on telling me to wait for some days as the product life has ended. Finally on 19th June they called me and said that the part is not available and now the refund for the product will be raised in few days. After the assurance of refund from their side, I ordered a new laptop but again on 24th June, I got a call that they will now be able to repair my laptop as they got the replacement part and the repair will take around 2 days. I cancelled my order for new laptop and again after 2 days, I was told that the part is incompatible and said that they are again raising a request for the new part. Now they are again saying to wait for 2-3 days as they are looking into the matter. I am really frustrated with the kind of service your support center is providing. A RAM replacement take few hours and your “capable” service team has already taken a month and still I am not sure how much more time they will need. I am in touch with even the operations manager of the customer support team but still no help. I really want this to be settled as early as possible and if not, I am sorry to say but I will have to approach the consumer forum. Gaurav Agrawal [protected]

i submitted my phone in 'TECHNO CARE PVT. LTD [protected] [protected] on dated 3 June 2015 after 26 day passed they are not giving answer regarding my phone and not able to solve my issue bad bad experience when i call they only telling call customer care lenovo and when i call to lenovo they told call service center after doing hundred of calls and dozens of mail to both company and service center no one is giving answer now can any one tell what should i do. devanshu [protected]@yahoo.com [protected]

I am here to show my utter dissatisfaction with your service department. With reference to Service Order Number [protected]. I gave my ideapad U410 laptop(Serial number QB[protected] which is under warranty to your service centre located at Janak Puri, New Delhi on 6th June for some display issue. Initially I was told that there are issues in RAM that needs replacement which was supposed to be replaced within a day or two. For the next 15 days they kept on telling me to wait for some days as the product life has ended. Finally on 19th June they called me and said that the part is not available and now the refund for the product will be raised in few days. After the assurance of refund from their side, I ordered a new laptop but again on 24th June, I got a call that they will now be able to repair my laptop as they got the replacement part and the repair will take around 2 days. I cancelled my order for new laptop and again after 2 days, I was told that the part is incompatible and said that they are again raising a request for the new part. Now they are again saying to wait for 2-3 days as they are looking into the matter. I am really frustrated with the kind of service your support center is providing. A RAM replacement take few hours and your “capable” service team has already taken a month and still I am not sure how much more time they will need. I am in touch with even the operations manager of the customer support team but still no help. I really want this to be settled as early as possible and if not, I am sorry to say but I will have to approach the consumer forum.