Lenovo Complaints & Reviews

I purchased a Lenovo Ideapad S510p Batch no WB13938608 from Digital Zone, Gandhi Nagar Jammu[protected]/[protected]on 29.07.2014. The laptop developed a defect regarding charging. We approached the dealer on 15.06.2015. We were told that its Charging Port is not working & is to be replaced. Next day we were told that the port is not available, we are trying to get the same. Another day when we enquired, we were told that the Laptop will be ready by the evening as they have replaced the charging port. Again on enquiring, we were told a different story, i.e., The Mother Board is not working & they are trying to sort out the issue. Finally on 20.05.2015, we were told that they will be placing the order with the Company for a new Mother Board, which will take about 15 days to reach them & we will be receiving a call from the Company. But today when I enquired about whether the order has been placed, I was told that an order has been placed for Charging Port & Mother Board will be taken care of afterwards, I fail to understand what kind of service centre is this?. Every time we approach them the problem is new. It seems that the centre/dealer is not willing to resolve the issue and may not even seen the real problem of the laptop & is just harrasing us by changing the statements every day.

I had bought a Lenovo G50-45 (80E30142IN) from Galaxy Computers at 6, Chittaranjan Avenue, Kolkata-700072.It had an AMD-A8 6410 processor.It also had an extra 4GB RAM attached to it.It started showing problems one month after use.The laptop would not turn on inspite of being powered on.I contacted lenovo support online and they told me to go to their support center at 6, Chittaranjan Avenue.I went there on 08.06.2015.I told them repeatedly that i wanted them to check the system but the person in charge told me that he would put down the problem as "No Display" since he could not see a display.I was also informed that the repairs could take 2-4 days.I repeatedly asked them if any one of my bill of sale would be needed or any signature necessary on the parts.I was assured that all of it was unnecessary and i would be informed as soon as servicing was done.I went back on 15.06.2015.They told the repairs was done.I asked the person who returned my laptop what was wrong.He avoided telling me and at the end told me my LCD screen was listed(As was stated in the bill of service).I checked my laptop accordingly but did not see the processor as i did not think it was necessary.I came home and the performance of the laptop was degraded beyond my expectation and after a week o[censored]se i was at a loss to explain the change.When i checked on 21.06.2015 i was surprised to find that my laptop had a E1-6010 processor.I paid for the laptop and i swindled by their support center.I wan't a solution where i get my processor back as fast as possible or pay me the price of the laptop as soon as possible in exchange for taking back their laptop.This record of theft and misinformed servicing should be present and action should be taken against the service center as soon as possible.When i stepped out of the service center i had marked them as good.Never in my wildest dreams did i think that they would steal like petty thieves.They could have even pointed it out instead they chose to lie.I want this to be settled as fast as possible since it hampers my work in a very poor way.

Res.Sir, My handset model lenovo A328 was given to Rajarampuri care center Kolhapur witin 7 days ago reparing of mother board. But they do not responding my call. My mobile warranty period is remain 4 months, what should I do? please not it. Thanking you Amol Hanmantrao Salokhe model Lenovo 328 Tax invoice no 5058 Date of purchase-18/10/2014 IMEI NO [protected]

Sir/mam as i have purchased a laptop a 1 and 1/2 yr back from kanpur U.P and model is thinkpad E430 and i m facing a lot of problem with this as i have formated more than thrice and even after complaining more then 3 times but no response so kindly sort the matter

I am N.baskaran from trichy my mobile number is [protected].i had got LENOVO P780 in trichy on 12/07/2014, last 2weeks my mobile was not getting tower properly so went service station ans asked for service they said it is Network IC FAULT so bring your bill that you can claim warranty so after 1 week i went bill and asked to service they again checked and said IC had a shot circuit because of water lakking and they said they cant service if you need to service it will cost 80% of the mobile cost.so i said them i didnt make any water in it and asked warranty but they refused to respond me and not answering me.so i need to service my mobile warranty and make faster or otherwise i will make another action claim it.

I have a lenovo vibex, it is 5 months old. The motherboard had crashed after 3 months o[censored]sage. Lenovo replaced the motherboard. It was ok for a month. Again the motherboard is giving problems and also it crashes anytime. I gave it to the service center. After following up with lenovo care since almost 15 days, they are still ignoring, saying somebody will comeback to us. No one is taking any responsibility or any action to resolve the issue. I need refund from lenovo for cheating me on this and wasting so much time and money.

I have a Lenovo A7000 mobile brought only last month. Whenever I try to install any auto updates, Firm ware update or any application (even for a 5MB one), I get an error for insufficient space. I cleared the cache and even in storage i can see still 500+ MB available. Still not able to install any app. Please provide a resolution for it.

I bought Nov 2014 s660. At the itself mobile heating like hell while charging. I submitted 3 times to the service center and mailed as a complain so many times but still problem not solved.. I hate the response of the Lenovo.. I need replacement or it should be repaired properly

Dear Sir/Madam, This is Eesha Jamsandekar residing from Goa .I had purchased Lenovo S-850 Mobile from online shopping site Snap deal. Following are the details of purchase. INVOICE NUMBER-28E682/14-15/31582 INVOICE DATE 25.SEPTEMBER.2014 ORDER NUMBER-[protected] IMEI/SERIAL NUMBER-[protected]. I am facing various problems since the time I have purchased the phone. 1. My phone shows full range but in reality it is off i.e. if anyone is trying to contact me the caller gets a message as my phone is switched off. So I normally have to switch my phone three to four times a day remove sim and start again by changing settings. This becomes stress. 2. My phone gets hang.And display just goes off. 3. My phone sim slots don’t work properly. 4. Several times when i wish to click photos i get a message as camera doesn't support. So again I have to spend time in switch off and on. 5. When I am on telephonic conversation suddenly phone range gets disconnected and still phones shows full range. And hence I have to switch off and switch off. 6. Compass navigator doesn’t support while on the same other models it supports. 7. At times my phone doesn’t get connected to computer. 8. When someone calls on display it shows that I got a call but that touch sensor to receive call doesn’t work. For all above complains I had given my phone to service center and the had recommended me to replace Motherboard. But still my issues are not resolved. Service center concern person doesn’t pay much of attention. This all has become mental stress. As Mobile is mode of communication for business. it has messed it up. Kindly look up to this matter awaiting for a positive reply and justice.

Dear Sir/ Madam, This is to inform you that I bought a Lenovo S 8 tablet from Flipkart on 12/01/15. It was not working from 26/05/15 and it was given on Kolkata service centre on 28/06/15. At that time they told me that it will take 1 week for repairing. After 1 week I called to Lenovo Customer care as well as service centre they told me the parts is not available it will be available by 15th of this month i.e today. However I called again both they again give me negative reply about the repairing and cannot tell any probable time. I want a concrete answer from your side when its parts will be available and when will I get my tab back. Otherwise please provide me a new tab as a goodwill of your company or any substitute or give my money back. So that I can use it. Please give me a positive answer. I bought it as I got a good service for my laptop, now a days your services deteriorated. My Details are given below Model No : Lenovo S8 Tablet Date of Purchase : 12/01/15 IMEI / Serial No : [protected] Today's Call Record no :[protected] Thanks & Regards, Poulami Banerjee [protected] I have sent this email two days before from my email I'd I.e poulami.[protected]@hotmail.com..till now I haven't get any proper answer..I saw this site..Let's see what happens..

I have purchased a Lenovo S850 phone which cost 14, 750 on December 28.From day 1 it was giving network issue.I have registered complaints several times, each time they are saying like they have changed the motherboard, updated the software, Still i am facing the same issue.Attaching service reports and some snapshots with this.I need a new phone or I want my money back.

Windows 8.1 is activated in my laptop.From 2 days onwards my audio device is not running i.e; I can't hear or listen songs.I also phoned to toll free number then acess my lapyop by remote control and downloaded Realtek audio driver and i installed and restarted my laptop.But still my audio device is not running.What to do?I hop you may solve this issue

I am using lenovo A6000..now my phone memory is 400 mb remaining & SD card memory is 10GB remaining.when i installed apps from play store it says "error downloading insufficient space on your device".. What is the sollution for this & Please help me

My name is Dr.S.Batabyal.I am one of your customers & I am hoping you may be able to help resolve my problem I am facing now. On 18th Oct, 2014 after weeks of browsing reviews, i purchased a Lenovo mobile A536-black.IMEI-[protected]. On 27th june, 2015, the system automatically got hanged up and restarted on its own repeatedly.On 28th june, 2015, I personally went to lenovo customer service centre-Sonali Infonet, Baguiati, Kolkata and showed them my handset.They kept the battery & set with them & said they would inform me about the problem on the next day. Next day, I called them up and they said that it was a hardware problem and that it would take 7 more days to resolve.On 2nd july, 2015, I rang them up again and they then informed that they have got mail from company regarding replacement of faulty A536 mobiles with new one.For this i need to deposit accessories of the whole set.I abided by them and deposited my accessories the next day only.On 8th july, I rang them up and a guy named Mr.Sujay Karmakar said that the set has not yet been sent because he did not knew where to send and how to send.When poked further, he gave the number of Mr.Sanjay Dutta (Service Manager-lenovo, Park Street, kolkata).On contacting this guy, he hung up the phone and gave a message asking to text him.I messaged him to talk to me about the problem but there was no response. Later, Mr.Kanchan Ghosh of Sonali infonet informed me over phone that my set would be repaired within four more days whereas previously they said that my set would be replaced by a new one.This discrepancy in talking have left me confused and is rousing my suspicion that something malicious is going on. To add on this your service centre staff have not been courteous to answer my phone and by giving false assurances, they have kept my set with them unresolved till now. As you can understand my frustration.I would appreciate any help that you and your team may be able to provide in this situation.

I purchased the product on 24.07.2014. After six months mobile stopped detecting sim cards, your authorized service center said the mother board problem then he replaced. After 10 months the mobile is getting heated while taking and lost touch. We have been using so many smart phones of different brands, but this is testing my patience. Replace my product or refund my amount. Otherwise I will be complled to approach consumer court against you.

Dear Sir, I had purchased lenovo mobile S820 Red+freebies inside item bar code 05149572. IMEI [protected].Order No.[protected], vide invoice No.DFC57D/13-14/8062 dated 12.12.2013 from Air Coomunications Associates, Rajgouri Garden, New Delhi for Rs.16126.00 It started malfunctioning (automatically switch off while using the phone) immediately after a month of purchase. This mobile was given to your authorised service centre M/s Space Computers, Osmanpura Aurangabad Mob.[protected] sometime in January 2014 for this purpose and they have reinstalled the software under warranty. Till February 2015 it was functioning somewhat ok but again started malfunctioning as briefed above. I had sent to the your above cerive centre once again the they informed me that they are not dealing with your products anymore and as such I had to take to M/s Infinity Computers, Mitra Nagar, Aurangabad. They had once again reinstalled the software but my problem was persisiting and second time they had sent my handset to their main servicing centre in Pune or Mumbai. After 35 days of follow up they now inform me that motherboard of my mobile is faulty and the the cost would have been 6400.00 if the motherboard is available, but they say mother board is not available and they cannot do anything in my case and they returned my mobile. I have not expected this from a reputed company like LENOVO. Ihave spent 16126 for this mobile and just used it for 18 months and I had experienced problem from 1st month of purchase itself. I am a middle class slaried person and I cannot buy another mobile with such a big amount. I would therefore request you to get my mobile totally repaired at your cost. Please note that if I do not hear anything from you in next 15 days time. I will be filing a suit against your company in Consumer Court, Aurangabad and also I will be calling a press conference giving my tragedy with your company and quality of your customer care. Thanking you Yours faithfully MURALIDHARAN K NAIR RH 27 SAHYADRI HILLS GARKHEDA PARISAR AURANGABAD 431009 MOB [protected] MAIL [protected]@gmail.com

sir, i have purchased lenovo A6000 plus smart phone through flipkart on 28/4/2015 . unfortunately product showing some problem auto shutdown and again go for switch on its not works, than remove the battery and insert battery than start . i have followed all pre use procedure for the product. and also visit your service center but problem same as before. replace the product with quality product or return the money as early as possible product details as below. Handsets FSN: MOBE6FT8DZXTBRZZ WID: VJ21468 order number : OD[protected] IMEI No: [protected] IMEI No: 1-[protected] my contact number :91+ [protected]. and email id - [protected]@gmail.com

Last week Lenovo Vibe X2-AP was upgraded to Lolly Pop (Android version 5.0) from KitKat, after upgrading that the camera option SNAP it is not working totally useless now, we cannot use the camera at all. This is absolute backlogging bug with the OS updation.

i bought the lenovo G[protected] laptop 9 months ago..i am facing the keyboard problem, some keys are not working at all and also i am facing the display problem, so many thin dots and lines show on desktop most of the times and also mouse pad not working properly... i have 12 months warranty ...plz solve this problem as early as possible.

I have brought a new smart mobile S660 (worth Rs 9100) on 13th April'2015. One year warranty is there. suddenly from 31st May net connecting SIM was not connecting with net and from 7th June that SIM was not detecting. When I went to service center they told that SIM slotting one pin got crack. And now he charged for Rs 5000 to replace the same in spite of it is in warranty period. It is not fair to spent another Rs 5000 for Rs 9100 mobile. Please resolve my issue earlier.