Lenovo Complaints & Reviews

My name is Dr.S.Batabyal.I am one of your customers & I am hoping you may be able to help resolve my problem I am facing now. On 18th Oct, 2014 after weeks of browsing reviews, i purchased a Lenovo mobile A536-black.IMEI-[protected]. On 27th june, 2015, the system automatically got hanged up and restarted on its own repeatedly.On 28th june, 2015, I personally went to lenovo customer service centre-Sonali Infonet, Baguiati, Kolkata and showed them my handset.They kept the battery & set with them & said they would inform me about the problem on the next day. Next day, I called them up and they said that it was a hardware problem and that it would take 7 more days to resolve.On 2nd july, 2015, I rang them up again and they then informed that they have got mail from company regarding replacement of faulty A536 mobiles with new one.For this i need to deposit accessories of the whole set.I abided by them and deposited my accessories the next day only.On 8th july, I rang them up and a guy named Mr.Sujay Karmakar said that the set has not yet been sent because he did not knew where to send and how to send.When poked further, he gave the number of Mr.Sanjay Dutta (Service Manager-lenovo, Park Street, kolkata).On contacting this guy, he hung up the phone and gave a message asking to text him.I messaged him to talk to me about the problem but there was no response. Later, Mr.Kanchan Ghosh of Sonali infonet informed me over phone that my set would be repaired within four more days whereas previously they said that my set would be replaced by a new one.This discrepancy in talking have left me confused and is rousing my suspicion that something malicious is going on. To add on this your service centre staff have not been courteous to answer my phone and by giving false assurances, they have kept my set with them unresolved till now. As you can understand my frustration.I would appreciate any help that you and your team may be able to provide in this situation.

I purchased the product on 24.07.2014. After six months mobile stopped detecting sim cards, your authorized service center said the mother board problem then he replaced. After 10 months the mobile is getting heated while taking and lost touch. We have been using so many smart phones of different brands, but this is testing my patience. Replace my product or refund my amount. Otherwise I will be complled to approach consumer court against you.

Dear Sir, I had purchased lenovo mobile S820 Red+freebies inside item bar code 05149572. IMEI [protected].Order No.[protected], vide invoice No.DFC57D/13-14/8062 dated 12.12.2013 from Air Coomunications Associates, Rajgouri Garden, New Delhi for Rs.16126.00 It started malfunctioning (automatically switch off while using the phone) immediately after a month of purchase. This mobile was given to your authorised service centre M/s Space Computers, Osmanpura Aurangabad Mob.[protected] sometime in January 2014 for this purpose and they have reinstalled the software under warranty. Till February 2015 it was functioning somewhat ok but again started malfunctioning as briefed above. I had sent to the your above cerive centre once again the they informed me that they are not dealing with your products anymore and as such I had to take to M/s Infinity Computers, Mitra Nagar, Aurangabad. They had once again reinstalled the software but my problem was persisiting and second time they had sent my handset to their main servicing centre in Pune or Mumbai. After 35 days of follow up they now inform me that motherboard of my mobile is faulty and the the cost would have been 6400.00 if the motherboard is available, but they say mother board is not available and they cannot do anything in my case and they returned my mobile. I have not expected this from a reputed company like LENOVO. Ihave spent 16126 for this mobile and just used it for 18 months and I had experienced problem from 1st month of purchase itself. I am a middle class slaried person and I cannot buy another mobile with such a big amount. I would therefore request you to get my mobile totally repaired at your cost. Please note that if I do not hear anything from you in next 15 days time. I will be filing a suit against your company in Consumer Court, Aurangabad and also I will be calling a press conference giving my tragedy with your company and quality of your customer care. Thanking you Yours faithfully MURALIDHARAN K NAIR RH 27 SAHYADRI HILLS GARKHEDA PARISAR AURANGABAD 431009 MOB [protected] MAIL [protected]@gmail.com

sir, i have purchased lenovo A6000 plus smart phone through flipkart on 28/4/2015 . unfortunately product showing some problem auto shutdown and again go for switch on its not works, than remove the battery and insert battery than start . i have followed all pre use procedure for the product. and also visit your service center but problem same as before. replace the product with quality product or return the money as early as possible product details as below. Handsets FSN: MOBE6FT8DZXTBRZZ WID: VJ21468 order number : OD[protected] IMEI No: [protected] IMEI No: 1-[protected] my contact number :91+ [protected]. and email id - [protected]@gmail.com

Last week Lenovo Vibe X2-AP was upgraded to Lolly Pop (Android version 5.0) from KitKat, after upgrading that the camera option SNAP it is not working totally useless now, we cannot use the camera at all. This is absolute backlogging bug with the OS updation.

i bought the lenovo G[protected] laptop 9 months ago..i am facing the keyboard problem, some keys are not working at all and also i am facing the display problem, so many thin dots and lines show on desktop most of the times and also mouse pad not working properly... i have 12 months warranty ...plz solve this problem as early as possible.

I have brought a new smart mobile S660 (worth Rs 9100) on 13th April'2015. One year warranty is there. suddenly from 31st May net connecting SIM was not connecting with net and from 7th June that SIM was not detecting. When I went to service center they told that SIM slotting one pin got crack. And now he charged for Rs 5000 to replace the same in spite of it is in warranty period. It is not fair to spent another Rs 5000 for Rs 9100 mobile. Please resolve my issue earlier.

My lenovo p70a mobile have some side volume button complain .this not work properly .when the video or music playing the volume button not work properly .when pressing the button volume not incress or decrease that will seeing calling ringing volume .after I want switch off the mobile after that volume key is working.you have any reason for this.I can solve the problem

i bought the lenovo G[protected] laptop 9 months ago.. i am facing the display problem, one thin line shows on desktop most of the times and also mouse pad not working properly... i have 12 months warranty ...plz solve this problem as early as possible.

Dear all, Want to bring this notice that have brought lenovo vibe x2 from flipkart and after a month i started getting the problem of battery draining but that doesnt shows in indicator bar. I walked to my nearest service centre they kept my cellphone for more than 10 days anad said thatbthey have changes motherboard ... After 7 days now i am again getting same complain what to do now. I dont have time to go again n again to service centre and loose all my data . Warm regards. Zeeshan. [protected] Lucknow Uttar pradesh

I purchased a power bank from flipkart . After one week it was not going to work properly and after few days i went to service center of lenovo to repair it but they refused to repair . I paid 600 rs. to flipkart to buy this product of lenovo . I'm a poor man and haven't more money to repair it and to purchase another power bank . The blue light which you can see in below picture that is not goes off if we once charge it .Please help me to justice with my earned money . Please ... Gitesh Arora Mb:- +[protected] [protected]@gmail.com

My phone is Lenovo A369i after four month it started switching off automatically. When i took it a Authorized service center Mobile Lab C/o HCL Care they kept my phone for two days and said the problem is with the battery and they have requested for the battery it will take 10 working days to replace the battery. Its been 20 days my battery is not been replaced till date. whenever i call the service center they make an excuse that they have not received the stock. I am not able use my phone as it gets switched off. i have also requested them to buy the battery locally and change it as i need my phone at work but they rejected it out right. Its one of my worst experience of the after sale service and advice all not to buy Lenovo mobile phone.

I got some issue with Lenovo Mobile, which is under warranty. but since last 3 months i got very bad service from their kalyan service center. they repaired my mobile thrice but still not able to diagnose the problem. Since 1 month they had taken my mobile for replacement with new mobile but till now they keep on postponing for the same. Kindly do the needful

hello Team, i just bought lenovo a6000 plus phone from flipkart, it having the issue while internet is on my caller get the message phone is out of the range . is it known issue or feature. \ how can i chnage the same. regards, Shivam

sir, i have purchased lenovo A6000 plus smart phone through flipkart on last week . unfortunately product showing some problem like auto shutdown and vibration not working . i have followed all pre use procedure for the product.please help and replace the product with good one. my roduct details are barcode number : [protected] invoice number : # BLR_WFLD [protected] order number : OD[protected] IMEI No: 1-[protected] IMEI No: 1-[protected] my contact number :91+ [protected]

Hi, I am very upset with your mobile. I purchased lenovo a7000 last month. Within a month touch stopped working. Not able to operate the phone. Searched your website for service center in bangalore but no information in the site. Customer care number given in the website does not work. The last resort was the email i found in your website. But that also bounced. I made a big mistake by switching from Samsung Mobile to lenovo. I just feel cheated and trapped. Please let me know how to get my mobile serviced or get back my money. Else i will be left with no option except going to the consumer court.

I bought a mobile in Feb, 15, I got some problem in music player and batter, then I visited the Bathinda service center ( Punjab), they solved the battery problem and when I asked about the music player, the service center person said, the company is denying to solve the issue. I had to get two working leaves visit this center and it did not solve. Then I filed an online complaint and the company representative called me and asked about the issue, I explained it and then He gave me the reference a new service center which is about 90km from my city( ludhiana) i went and got installed new software and the service center representative told me if i would have any problem then I just had to make a call then they will order a part and the part would be replaced( the motherboard) so after few days I got the same problem, then I called and they said, i had to submit my handset, i told them what they said before, they said, the policy has changed, now i have to submit my hadset. I had to send someone for submitting my mobile in the service center which cost me extra money too. :( they I emailed the service representative and Gave them four days, and the service representative replied that they have received the part but when I called the service center they denied that they had not received any part. now it has been two week, I yet not received my mobile. I dont' know what to do. If any Lenovo representative reading it, then I want to say, i never expect such bad service from you. you products are good but you dealing with customers is very very bad. Jaspal Singh Bal [protected]@gmail.com

2nd may I purchase lenovo mobile A6000 after 15 day Mobile had some display problem .. for that reason i went to nearest Lenovo mobile centre, they told me Mobile has LCD problem, they told me please leave it to us, we will resolved that issue .. My mobile is laying in warranty period. But now the issue is when i call to Service centre no body pick up me phone .. i want to know the current status of my mobile phone..I want to back my mobile as soon as possible.. I share with you the service centre details... SYSTEMS & SERVICES, 195, BARASAT ROAD, NONACHANDANPUKUR, BARRACKPORE - WEST BENGAL- 700122 [protected], [protected],[protected]

i had bought my lenovo k900 before 6 months and i hardly used it for 4 months.now i am facing lot of problem with the set. approx 2 months i am visiting your service centre. they say that they should get approval letter from the company, then only they take the mobile. now i am facing lot of problems without mobile.customer service centre is not responding me properly, it costs nearly 20000. this is my humble request to you people, please help me, thanking you,

I have purchased Lenovo S920 mobile last august[protected] and it has had so many problems. I have at least gone 6-7 times to the service center because of mother board problems. The service is so poor and i don't expect this from a well known established company.Please find me a permanent solution to this problem.