Lenovo Complaints & Reviews

I had bought a lenovo laptop in July 2014. Order number :[protected] Since I have bought the laptop I have faced tremoendous issues which stand unresolved till date. I had an issue with my laptop restarting abnormally. I had raised several incidents for the same with your tech support team which were not proprely addressed and my incidents were closed with my validation. Also, to top it all the issue persisted. All these days I was struggling to use the LENOVO laptop untill todays catastrophe. The Laptop has completely crashed and refused to start up. It has crashed with the same error which was reported earlier. I was in touch with the TATA EXLIR team to resolve the issue but this team very rudely and unprofessionally stopped assisting me. I am left a laptop that I am unable to use. This is a new laptop and under warranty. I seek your generous assistance to resolve this issue I am unable to use my laptop at all. It has completely crashed.

My lenovo Y510 (YB[protected] is dead for a week, And no service is providing from the lenovo service provider.After two days an Engineer from lenovo has visited my site to check the laptop, He said my motherboard, battery and one more parts has to be replace.Its been two weeks they are not sending the parts..When I called them they says within two days we are going to send the product.They are just postpond it, , , This is the worst serviices I have ever seen.. Plese help me...

Dear Sir, I had purchased a laptop G500s by 1st Aug 2014. but i am facing problem from last 2 weak. i have called to technical support team. he says that we are trying to resolve this issue but i am very forested for this. Problem is mother boad issue and window crupted. please change my laptop and issue new laptop. Regards Vivek Pandey [protected] [protected]@gmail.com

Mobile hand set given to service centre on 27 Mar for replacing the board for Model number A 850 . Till this date not received the parts and the service centre not giving any guarantee for the job completion. Mobile handset still under warranty period. And this is the third complaint within the warranty period.

HI, I purchased one lenovo smart phone (model no. A536, WHITE, IMEI NO. [protected]) on dated 30/9/2014 which is under warranty period. The phone was operating properly after purchasing, but suddenly the MIC sound of the phone was not working properly. I went to service centre(HCL TOUCH-PARK STREET, KOLKATA) & handover the same to service centre on 7/3/2015.( JOB SHEET NO..SRIN[protected]. On same day from service centre I received a call that "the MIC is with the mother board, therefore I will have to pay 7500rs for changing the mother board"!!! I lodge a complain by phone to customer care on same day, somebody mr anupam told me that I don't have to pay for the same as it is under warranty period...complain Ref No.[protected]. After that I went several times to service centre but the service centre people telling me that we have not received any mail from the company therefore you have to take back the phone on non repairable basis. I contact several times to customer care but they are unable to give proper answer. The phone is still lying at service centre as I have not taken it back & I am feeling harrashed by the company as well as service centre both. Kindly suggest me what to do now. Regards Nargis Layla Imteaz

I have purchased the laptop of the model Lenovo G 50/45 it has an manufacturing defect ie. flickering issue i have submitted the laptop in the service center on 4th of March 2015 and today is 9thApril 2015 still they are not able to solve that issue i am giving the call to the lenovo customer care every day but they are also giving the post dates. the service of lenovo is very puthetic, if i am asking for the refund then also they are not giving any reply.

Dear SIr/Madam, After repeated correspondence, I am not able to get my extended warranty document.I had made the payment on 31st March, 2015 and till date, I am not able to resolve the matter.I have attached the payment details snapshot with this mail. Hoping for a quick response. Regards, Suman Suraj Das

We lost our patience we have handed over our Lenovo Flex laptop(1519, I5-4210/4/8SSH) complaint number- <<#[protected]#>>to delhi service centre(Reliable), Its since December 2014 I am following up for my lenovo flex laptop and the concerned person are not only wasting time they are just not acting on the complaint, after 4 months and several reminder mails the service executive director(Sudipto Ghosh) used to send me forwarded mail that he will assign my case to special team, I kept on waiting for the so called SPECIAL TEAM, finally after several reminders the team lead (Mir zahed Ulla) has referred the case to UAE team yesterday, he called and told me to support them, it took 4 months for lenovo to take up the issue to next level, I don't know what kind of support they need from a customer who is waiting since 4 months, I don't know when will they repair my laptop, it was a wrong decision to buy the product from Dubai, its a misselling case, I would like to highlight the case to my friends not to buy lenovo laptop from dubai coz thr service team and customer care team is worse..service Ed gave us a service status number[protected]which has no record in lenovo service status website. We bought Flex Lenovo laptop from Dubai, Jumbo Electronics (Mirdiff Citi Center) dated 29th July 2014, while purchasing the first question we asked the sales person was regarding the international warranty and service as I am an Indian, I mentioned him twice that I stay in India and will use it in India, incase I face any problem can I visit lenovo store in India for any sort of repair and maintenance, coz I dont stay here in dubai, the sales person confirmed with a big smile and confidence that YES, MADAM, LENOVO has service centre WORLDWIDE, any queries will be solved, you can be at ease and buy the product, got convinced and I finally decided to purchase Flex2 lenovo. I am suffering, so I thought to highlight the case as caution for my friends, family and lenovo as well.. .Activity Date Location Laptop Purchased 29th July 2014 Dubai- Jumbo Electronics Laptop Service Centre 5th December 2014 New Delhi- Reliable Technology

sir i have lenovo a850 my phone had hanging problem and i went to patna lenevo service center and told them my prob they fomated my phone and put the old filmware in my phone after that my phone continuesly hanging and whenever i tryed to upgrade new filmware its says that ota package failed . my mobile no -[protected]

Hello, I gave an order to replace my speakers and lcd of Z570 ideapad Laptop in Vijayawada Hi-Tech Services on December 2014 and they gave reply after 3months i.e. March 2015 and even after that it took them 2more weeks to get the product to them and they didn't even done there work properly and even after repair also I am getting problem with my display. And now I am feeling very dissatisfied with your services. Very Poor response from your side.

we have purchased a laptop ID No- OD[protected] dt 24.1.2015 model Lenovo G50 70 Notebook (4th Gen Ci3/ 4GB/ 1TB/ Free DOS[protected] [IMEI/Serial No: SYB06316584 ] Problem : getting sound while opening and closing the laptop (hard opening ) kindly resolve the problem immediately.. regards Y V LAKSHMI KUKATPALLY, HYDERABAD-500072 [protected]

I am N Venugopal, a journalist from Hyderabad. I bought a Lenovo Yoga 8 Tablet on April 8, 2014 from Reliance Digital. Within six months the tab started giving all kinds of trouble (low battery retention, going off erratically, getting hot while charging, etc). I contacted Lenovo Customer Care on October 11, 2014 and they directed me to Hitech Informatics Pvt Ltd, Hyderabad. They first thought it was a battery problem and gave it back in a week saying it was corrected. But the problems persisted and I approached them again. Then they said it is a mother board problem and kept the tab with them for a week and returned it saying it will work properly. However, in the process, the tab lost mobile connectivity and I had to give the tab to Hitech Informatics for the third time. All this was in November-December 2014. With these two-three visits to the service centre, I lost crucial data and applications, but took it in stride. Then it worked for a couple of weeks with same problems of battery getting discharged within 2-3 hours and tab getting hot. Finally it went off completely. It was neither getting charged nor showing anything. I again went to Hitech Informatics on March 3 and to my surprise they said its warranty period expired on January 23, 2015. I don't know by which calculation it becomes one year from April 8, 2014 to January 23, 2015. Then they asked me to write to warranty extension department with my proof of purchase and the warranty period was rectified to April 7, 2015. Then Hitech Informatics took the tab, kept with them for a week and returned. The tab worked well for a week and then stopped functioning. It is neither getting charged nor showing anything. Then on April 1 I wrote to Technical Support narrating my sad story and they just asked me to furnish the details of the tab and my phone number. Somebody called me and within one minute hung up. I never expected a Lenovo piece to be so faulty and its services so bad. Please check the attached invoice and get the date correct. I request you to get the warranty updated so that I can get it repaired.

Hello... I bought this phone on 13th march and I must say I got a defective piece from flipkart. There is a notification issue in this. Whenever someone send me any msg oror if ii got any notification in any application it doesn't show me or delivered me until I open the app...I m just done with this phonephone...

HELLO SIR MY SELF RAJINI, I AM USING LENOVO G500s i have contacted lenovo custmer care regarding battery issues...but your service is very bad i am sory and i have lot of problems with battery 4times they intallaled some application still my problem remains please i hope u will sove my problem my contact no is [protected] will be waiting for your call!! i have wasted a lot of time MY LAST HOPE IS U SOLVE THE PROBLEM 4 days left for my warrenty thank you

I bought a Lenovo a600E mobile (cdma) in the month of January this year. From day 1 I am facing problems with the phone. The phone keeps on hanging and its dead slow. Very poor performance. The charger is not fitting properly to the phone resulting the phone to remain with a low battery... Very poor in performance and I suggest you not to buy this brand's appliances.

My name is Ashish. I had a Smart phone from the brand named LENOVO, the model named VIBEX. The phone was working fine initially but after a few months it started rebooting automatically and later on the situation got worsened up and it got switched off permanently. So on 10th of March 2015 i gave my mobile to LENOVO's authorised Service Centre, named Pramanik Mobiles, and they said they will look out for the problem and will let me know soon and will give back my mobile in maximum 10-15 days. It was a difficult situation for me since i didn't have an extra phone and even they didn't bothered me to provide a standby phone meanwhile, but still i was ok with it as i wanted my phone to get repaired asap. Fast forward, 10days, i started calling them and tried to follow up with them about my phone, and they had only one answer, that courier has not come, courier will come today, you will get the phone tomorrow. Initially i was ok with their reply but this became a habit of theirs, as whenever i called them they only had this answer to say. Today its been 22days and my phone is still with them without even knowing what's the problem with my phone. They are least bothered about it, they don't even care to attend the call most of the times. I really don't know what exactly to do now, literally stuck in between. Didn't expected this kind of behavior from a reputed brand as LENOVO. This bad experience is enough for me and my friends to stay far from the brand LENOVO and their unreliable products. Yours Truly, One of your Frustrated Customers

We have purchased 21 Systems from your organisation. Out of which 2 Systems are not working. The details are as follows. 1. Serial No. PG009CZY - Display Resolution Problem 2. Serial No. PG009CZK - Lan Card not working. Please attend the same at the earliest.

Bought a laptop from USA (covered under international warranty). After 4- months, the speaker stopped working. Lenovo India says we cannot do anything regarding repair of this model. Lenovo USA says that Lenovo India will repair or else you have to bring laptop back to USA. No resolution has been achieved even after 4 months of follow up. I have all the email exchanged between me and Lenovo. The laptop is under international warranty for 2 months more and I feel that is the reason they are delaying it.

I have given my phone for repairing of volume key button on the date 24 march in rajkot service centre so i want to know when i can get it back the given date by service centere of repairing is already expired .i strictly wanted to know when my phone will be operated by your service centre IMEI No. [protected]

Hello sir, My name is Prity and my charger is not working. I purchase my laptop on 3rd of JAN 2015. I am requesting you to please replace my charger. Charger details:- 11S36200294ZZ1003722MF My address:- C/O BHOLA PRASAD SAH BHOOTH NATH MANDIR PRABHAT COLONY PURNEA BIHAR