Lenovo Complaints & Reviews

Hi, I Purchsed lenovo laptop recently in the month of Feb-2015 from snapdeal. I am facing issue like sometime keypad stop responding and it will get hanged. Could you please do the home service warranty as i could not come to your service center due to lack of time ? Please find the details below : Serial no- YB04400304 You can each me at -[protected] [protected]@gmail.com

I had ordered OD[protected] Lenovo z560 Adapter(Power Cord Included) and got the delivery on 18th february but the Power chord was not delivered when contacted I was told that there was a lapse from Flipkart side and by 28th March there will be a resolution, but on 28th I was again informed that flipkart requires tile till 1st april but no one called on today (Meanwhile I have been calling the customer care repeatedly) Then yesterday Flipkart informed that the vendor who fulfilled the order was not available and I was told that Flipkart will reimburse the money I want the Lenovo z560 Adapter(Power Cord Included) and I don't want anything else, It is Flipkart responsibility to fufill the order Please do the needful

I have given my mobile to service center on[protected] at Fourtech Computer Pune. Since I have not received my mobile and also they have not intimate me about any repaire or service. Please do the needful asap. Contact Details:- Swapnil Mahajan, [protected]

i was purchase laptop of lenovo flex 10 on 25-dec-2014 it is in warranty, i called to lenovo tolfree tos person told me that machine is not in warranty so phele isko lenovo ki site p register kro usme 3din lgenge update hone me fir engineer aayega 3 din baad so mene lenovo ka product purchase kiya toh glti kr di kya, customer ko chutiya smja he kya, 10 din tak baitha rhega kya??? kesi service dete ho, mere pas bill he date bta rha hu fir b ye kro wo kro, agle ko kuch kaam ni he kya jo wo wait krega 10 din tak, koi aur charger lga k dekho jese koi mere pas 10 laptop rakhe ho, kam se kam ek bar customer ki trhe soch k dekh, mere pas ek hi laptop he wo hi krab ho gya n thik hone me itna time lgega toh kyu purchase kru me lenovo k product, sbse gtiya service he, n jb charge p lgata hu toh laptop hang ho jata he thk se kaam ni krta, n hi charge ho rha he ab, mana problem aa jati he but jb agla call krke complain de rha he tb b koi response ni mila ye kro wo kro, 10 din lgenege what is this??? lenovo essi service dega toh ho gya business inka toh ravi [protected]

Resp. Sir/Mem, I am Ankit Ranpara from Rajkot. Recently i have bought Lenovo a6000 from flipkart.com. I have found that this device does not support USB. So i want to know that if the mobile does not support usb then how can we transfer the data or directly charge the phone with USB cable from any PC or Laptop. Or one more issue with the device is after one day o[censored]se the device reboot itself and sometimes it goes switch off by itself too. Please give me a solution if there is any way to solve this issue without transferring the SD card from phone to any other device. I think this is the useful functionality people use the most. So please find a way for the same and if there is any i really need to know about it. Sincere Regards, Ankit Ranpara.

Hi Sir, I have been using my Lenovo S930 from past 9 months, I had a problem with network connectivity where as it was disconnecting every now and then, This same was explained to the authorized Lenovo Service Center Indranagar (TOUCH Service Center) Bangalore, they changed / Replaced the mother board. But the problem remained same. They also advice me to change SIM, there fore I moved from Reliance to Airtel Service provider.It was working for a day, again I am facing the same problem.I am afraid to further to use the same handset with these many problems, hence I request to replace the handset while under warranty.Hope my humble request will be considered and the needful will be done on priority.

Hi, Greetings…!!! I have purchased a brand new Lenovo S 850 phone from amazon.in invoice dated 15th January 2015. (Invoice attached) The phone had a severe problem of not being in network for most of time during the day and night. Sometimes sim connection 1 did not work; sometime sim connection 2 did not work and at times both sim 1 and sim 2 did not work. I wrote to Lenovo about this but had no response; then approached the service centre in Pune – fourtech computers – they said leave the phone to us and we will let you once repaired. They did not respond for about a week and when I followed up they said the phone is un-repaired and it will take a week or two more; after a few days they called me to take the phone – they said they have changed the motherboard of the phone – I started using the phone and within 5 hours the phone had the same problem – I again approached the service centre – they asked me to get the phone back – this time they asked me for a demo to prove the phone has problem – ONLY THEN THEY WOULD ACCEPT THE DEVICE – I proved it to them and they took the phone. Returned the phone again after 15 days or so – this time again the changed the motherboard. I got my phone back. To my surprise; the phone still had the same problem. I was frustrated with this now since the phone was less with me and more with the service centre. This time I took an opportunity to reach their service director on [protected]@lenovo.com with issue – he responded saying he has appointed a special team [protected]@lenovo.com for such issues and they shall call me in the next 24 – 48 hours – BUT IT IS NOW 12 DAYS OR MORE I HAVE NO CALLS FROM LENOVO. This Lenovo team – One Mr. Surendra is asking me to again go to the service centre and deposit the phone without understanding the concerns that I raised. The reason he cites is their filed staff is un-educated about software update. The service centre is about 15 KMS one way from the place where I stay and I have been there for more than 6 times; actually 8 times since I had to drop the phone twice and pick it up twice. They are not helping in any way; they are selling device un-fit to be sold. NOT ONLY ME THERE ARE SEVERAL PEOPLE WHO ARE SUFFERING FROM THE PRODUCTS OF LENOVO SINCE I COULD SEE THE LONG QUES AT THE SERVICE CENTRE. THEY ARE HARRASSING PEOEPLE FOR PURCHASING THEIR PRODUCTS. All of the people I saw; I do not think they will write to the ed services Lenovo or you; but I am taking this initiative on behalf of all of them. If you want I can go to the service centre and take signatures of many people who are being made to suffer because of poor Lenovo products. I am sure there would be many who would sign. I would request you to please reach me – and let people know how does Lenovo treats its customers and they way they harass the people just for purchasing their products. Attached: 1) Invoice copy 2) All the communication and way they respond. Between me and [protected]@lenovo.com / [protected]@lenovo.com

Hi, I am using Lenovo laptop, As i had expected from this company it's going perfect.Nothing is working good. It doesn't get connected from wifi neither from my dongal. I have contacted cx care but they want mine 30 minutes to get it fix. this means that i want to sit infront of this bloody laptop to fix the issues. I want a man at my door to fix my problem as soon as possible oherwise what ever i will do u peoples have to pay for it.Contact no.[protected]

Hi, The issue can be found using the interaction ID which the customer care guys has given me..:[protected] I bought LenovoS930. It was facing some charging issue.When I gave it to repair at abids service center, they told that mother board has to be replaced. It took more than a month. After I got the phone from repair, I wonder that is facing a new issue. FRONT CAMERA option is not there. Such a smart phone!!! Again I gave it for repair at abids. They are saying that again we have to replace the mother board. I am fully upset that the mobile is newly bought and it is facing issues regularly. I have called customer care so many times. Supervisor Naveen keeps on telling that I didn't get update from my higher authorities. I don't understand what those higher authorities are doing. That is completely defective piece of lenovo...I can't wait anymore.I need the replacement for that phone. how disgusting that the mother board has to be replaced for a smartphone 2 times in the period of just 2 months? I exhausted by completely by calling customer care so many times. It is written above that resolution will be done in 24 hours...prove that. I am speaking like this as I have completely upset and irritated with your service

DOA AttachmentsMar 6 (7 days ago) to Lencare, me, icarebrd Hi Lencare, FYI/A. Customer Name Vishal N Patel . Reported By Customer Model LenovoG50-70 MTM [protected] Serial Number YB04489785 Invoice Date 2-Mar-15 SO Logged Date 5-Mar-15 SO # [protected] Issue Reported No power Issue Identified/ Defective Part Motherboard Tried Convincing Customer for Part Replacement Yes Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 05, 2015 5:00 PM To: DOA; Lencare Cc: [protected]@truvision.co.in Subject: So# [protected] / DOA Hi, I have recently purchased a G50 Model lenovo laptop.The date of purchase was 02/03/2015. Now about 1 days from the laptop being bought i am experiencing serious problems with it. First of all it refused to start.I visited the showroom from where i bought the laptop and was redirected to your service center. I have spent the last 2 days over there trying to fix this problem. After several attempts finally your service team tells me its a Motherboard problem and they need to replace it. Now i have spent a ton of money for a new system. I am not the least bit interested in replacing any parts if your laptop gives me such problems within a week of buying it. I just want the entire laptop to be replaced!. I repeat I WANT A REPLACEMENT OF THE ENTIRE SYSTEM. Plain and Simple. I have Paid good money for one of your High End products and i expect Good Service From Your End. Also find attached Scanned copy of your service report and the Bill. Hope to have this resolved at the earliest! Regards, Vishal N Patel Sr. Technical Support Engineer Cell:- +91 [protected]. 2 Attachments Preview attachment Laptop Bill.pdf PDF Laptop Bill.pdf Preview attachment Laptop Replacement Report.pdf PDF Laptop Replacement Report.pdf Vishal Patel <[protected]@gmail.com> Mar 7 (6 days ago) to DOA, Lencare, icarebrd Dear Lenovo, WE received Your Mail. ( Please Find Here Below mention Mail Copy) What Type of Information Given to me . I can not Under Stand Your Presently Received Mail... MY Problem is Not Resolve I have Parches Your Product on[protected]. and After 2 days Having No Power Issue. Please Justified How Can i replace my Laptop Mother board. Please Replace My Laptop ASAP.. Thanks & Regards, Vishal N Patel Cell:- +91 [protected]. Dear Customer, Thank you for contacting Lenovo Technical Support. In regards to your system with Serial Number: YB04489785 we would like to confirm if the technical issue is resolved. Please do not reply to this email as this mail box is not monitored. If you need further assistance regarding this Service Order you could also reach us via one of the following channels. IDEA Systems (Consumer Segment) SMS : +91-[protected] for a call back within 4-6 Business hours (Mon – Sat)(10 AM- 7 PM) (Please use the following format when messaging) <Serial Number> <STS> for Status <Serial Number> <ENV> for Engineer not visited, <Serial Number> <NISS> for New Issue, (or) <Serial Number> <PNR> for Part not received Email @ http://support.lenovo.com/en_IN/product-service/notebook_desktop_emailsupport.pa...⇄ (Mon – Sat)10 AM- 7 PM) Chat @ http://support.lenovo.com/en_IN/product-service/chatsupport.page (Mon – Fri)(9 AM- 6 PM) Note : We have a dedicated department for TABLETS. Please refer below for contact details. Tablets(IDEA & THINK) Voice :[protected]Mon – Sat)(10 AM- 7 PM) Chat @ http://support.lenovo.com/en_IN/product-service/chatsupport.page (Mon – Fri)(9 AM- 6 PM) Email : [protected]@lenovo.com (Mon – Fri)(10 AM- 7 PM) SMS : +91-[protected] (Mon – Sat)(10 AM- 7 PM) Dear Customer, You would receive/have received a survey form pertaining to your recent interactions with Lenovo contact center, requesting you to fill it, this is aimed at improving our service. *The first three questions in the form relates to your interaction with the call center and agent only. *Accessibility indicates if you were able to reach the agent within 2 minutes after dialing the Toll Free Number Please add [protected]@lenovo.com to your mailing list to ensure mails from this mailbox are not delivered to Spam/Junk folder. User Tips Procedure to create recovery media. How to Create a USB Recovery Drive and Use it to Recover Windows 8/8.1 http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?LegacyDocID=I...⇄ Document ID : HT080887 Lenovo OneKey Recovery 7.0 – Creating Recovery Disks http://support.lenovo.com/en_IN/diagnose-and-fix/detail.page?DocID=HT062597 Document ID : HT062597 Regards, Lenovo Technical Team ________________________________________________________________________________...⇄ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. DOA AttachmentsMar 9 (4 days ago) to me, icarebrd, Lencare Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Lencare Sent: Friday, March 06, 2015 4:30 PM To: DOA Subject: RE: DOA Request- YB04489785 Hi Team, We would like to inform you that there is a gap of more than 9 months from the manufacturing date and the billed date. As the same does not fall under the DOA guidelines we will not be able to proceed further for DOA refund/replacement of the machine. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: DOA Sent: Friday, March 06, 2015 11:55 AM To: Lencare Cc: Vishal Patel; [protected]@truvision.co.in Subject: DOA Request- YB04489785 2 Attachments Preview attachment Laptop Bill.pdf PDF Laptop Bill.pdf Preview attachment Laptop Replacement Report.pdf PDF Laptop Replacement Report.pdf Vishal Patel <[protected]@gmail.com> AttachmentsMar 12 (1 day ago) to westbp, Rrudrappa, msalvi, sraj, customercare, arun.jose, DOA, Lencare, icarebrd Dear Lenovo, I have Suffering this Issue. I have Purchase my laptop on[protected]. after two days having Problem in No power Issue. We have Visited in Your service center and he is say Mother board having Problem. Mother board need to be replace. I have told to your Service Engineer I am not ready to replace my mother board. Replace the Hold laptop. Service Engineer Given to me DOA Report. Why you are Asking it is not Under DOA Criteria. I am Also Visit Dealer Shop And told the Shop owner You are sale me your outdated Laptop. He is say i have also purchase this laptop on same Day. he is Providing his purchase bill. I have Scan this bill & also Attached in mail. Why you have to told me this is 9 month old laptop. AS per Lenovo policy Customer Purchase his laptop and seven days having Problem. it is in under DOA Criteria. We have Read your policy.. in online. Why you can not Replace my Laptop?? OK You can not Ready to replace my Laptop I have to complain in Consumer Court. Why customer Is Suffering I have All the Proof Are Ready to File This case in consumer Court. i have to legal case. Thanks & Regards, Vishal Patel Cell :- +91 [protected]. [protected] Forwarded message[protected] From: DOA <[protected]@lenovo.com> Date: Mon, Mar 9, 2015 at 12:03 PM Subject: RE: DOA Request- YB04489785 To: Vishal Patel <[protected]@gmail.com>, "[protected]@truvision.co.in" <[protected]@truvision.co.in> Cc: Lencare <[protected]@lenovo.com> Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Lencare Sent: Friday, March 06, 2015 4:30 PM To: DOA Subject: RE: DOA Request- YB04489785 Hi Team, We would like to inform you that there is a gap of more than 9 months from the manufacturing date and the billed date. As the same does not fall under the DOA guidelines we will not be able to proceed further for DOA refund/replacement of the machine. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: DOA Sent: Friday, March 06, 2015 11:55 AM To: Lencare Cc: Vishal Patel; [protected]@truvision.co.in Subject: DOA Request- YB04489785 Hi Lencare, FYI/A. Customer Name Vishal N Patel . Reported By Customer Model LenovoG50-70 MTM [protected] Serial Number YB04489785 Invoice Date 2-Mar-15 SO Logged Date 5-Mar-15 SO # [protected] Issue Reported No power Issue Identified/ Defective Part Motherboard Tried Convincing Customer for Part Replacement Yes Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 05, 2015 5:00 PM To: DOA; Lencare Cc: [protected]@truvision.co.in Subject: So# [protected] / DOA Hi, I have recently purchased a G50 Model lenovo laptop.The date of purchase was 02/03/2015. Now about 1 days from the laptop being bought i am experiencing serious problems with it. First of all it refused to start.I visited the showroom from where i bought the laptop and was redirected to your service center. I have spent the last 2 days over there trying to fix this problem. After several attempts finally your service team tells me its a Motherboard problem and they need to replace it. Now i have spent a ton of money for a new system. I am not the least bit interested in replacing any parts if your laptop gives me such problems within a week of buying it. I just want the entire laptop to be replaced!. I repeat I WANT A REPLACEMENT OF THE ENTIRE SYSTEM. Plain and Simple. I have Paid good money for one of your High End products and i expect Good Service From Your End. Also find attached Scanned copy of your service report and the Bill. Hope to have this resolved at the earliest! Regards, Vishal N Patel Sr. Technical Support Engineer Cell:- +91 [protected]. 3 Attachments Preview attachment Laptop Bill.pdf PDF Laptop Bill.pdf Preview attachment Laptop Replacement Report.pdf PDF Laptop Replacement Report.pdf Preview attachment invoice.pdf PDF invoice.pdf Mail Delivery Subsystem <[protected]@googlemail.com> Mar 12 (1 day ago) to me Delivery to the following recipient failed permanently: [protected]@lencare.co.in Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain lencare.co.in by aspmx.l.google.com. [2607:f8b0:4003:c02::1a]. The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 dj1si3812000oeb.91 - gsmtp ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:cc:content-type; bh=kWNgL3OCsm+nuDA3WbNSXc7zEWP/+/4pLOU7otzkt0A=; b=yZk8db05bnX2jtmdHfrbDi2Grf5Pn7/t6gD6FEH5+ML/omRPDl3bEK55ef4WsEhThP QI4h/QFzJqo3hHLWS076N6FoFHFvQMM3LEoUjm4YnVUWaUqALubqaTk76mpHOWqfwct3 qZ9my7cbUeG1rf8NsL0akpBTvAo2SHB9yrZkQj/p8YIjuvdNwV3c+edsgZstFa8A6FNH ZZ1RSYbknZuqMZbvlsOkcD5vhaV/I/wKdI4JCxvDs18F+dRpVEArmKuzzN6uuJYuYpTC 7vDtF6akCxTXrFjKSHVNRjNDI3w9uW5OP5r1bgFc+J57QyixUmUiU/tS+mvQMKR2Z2kj Fvkw== MIME-Version: 1.0 X-Received: by 10.182.215.133 with SMTP id oi5mr34093597obc.55.[protected]; Thu, 12 Mar 2015 06:39:00 -0700 (PDT) Received: by 10.182.69.111 with HTTP; Thu, 12 Mar 2015 06:38:59 -0700 (PDT) Date: Thu, 12 Mar 2015 19:08:59 +0530 Message-ID: <CAHMMZhttUovDrefqJ5mS3Wz1Tc0GNKwEG=[protected]@mail.gmail.com> Subject: Fwd: DOA Request- YB04489785 From: Vishal Patel <[protected]@gmail.com> To: DOA <[protected]@lenovo.com>, Lencare <[protected]@lenovo.com> Cc: "[protected]@truvision.co.in" <[protected]@truvision.co.in>, [protected]@lenovo.com, [protected]@lenovo.com, [protected]@lenovo.com, [protected]@lenovo.com, [protected]@lencare.co.in, arun.[protected]@lencare.co.in Content-Type: multipart/mixed; boundary=001a11c25434a[protected] Dear Lenovo, I have Suffering this Issue. I have Purchase my laptop on[protected]. after two days having Problem in No power Issue. We have Visited in Your service center and he is say Mother board having Problem. Mother board need to be replace. I have told to your Service Engineer I am not ready to replace my mother board. Replace the Hold laptop. Service Engineer Given to me DOA Report. Why you are Asking it is not Under DOA Criteria. I am Also Visit Dealer Shop And told the Shop owner You are sale me your outdated Laptop. He is say i have also purchase this laptop on same Day. he is Providing his purchase bill. I have Scan this bill & also Attached in mail. Why you have to told me this is 9 month old laptop. *AS per Lenovo policy Customer Purchase his laptop and seven days having Problem. it is in under DOA Criteria. We have Read your policy.. in online*. *Why you can not Replace my Laptop??* *OK * *You can not Ready to replace my Laptop I have to complain in Consumer Court.* *Why customer Is Suffering I have All the Proof Are Ready to File This case in consumer Court. i have to legal case. * Thanks & Regards, Vishal Patel Cell :- +91 [protected]. [protected] Forwarded message[protected] From: DOA <[protected]@lenovo.com> Date: Mon, Mar 9, 2015 at 12:03 PM Subject: RE: DOA Request- YB04489785 To: Vishal Patel <[protected]@gmail.com>, "[protected]@truvision.co.in" < [protected]@truvision.co.in> Cc: Lencare <[protected]@lenovo.com> Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance ----- Message truncated ----- DOA 10:06 AM (9 hours ago) to me, Lencare, icarebrd, West, Rajeeth, Mohan, Shashikant, customercare, arun.jose Dear Customer, Greetings from Lenovo. Thank you for your valuable time on call. As per telephonic conversation, we would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. You are kindly requested to have the Lenovo machine repaired, please confirm if we could send the engineer again to your place to fix the system. Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 12, 2015 7:09 PM To: DOA; Lencare Cc: [protected]@truvision.co.in; West BP; Rajeeth Rudrappa; Mohan Balvant Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in Subject: Fwd: DOA Request- YB04489785 Dear Lenovo, Vishal Patel <[protected]@gmail.com> Attachments5:00 PM (2 hours ago) to DOA, Lencare, icarebrd, Rajeeth, Mohan, Shashikant, customercare, arun.jose Dear Lenovo, I am Not Interested in replace my new System Mother board. You can not replace My Laptop. Give me your Add. I can send you as a Gift.. Please Find Here Attached Snap Short Of online Warranty Shown.. I am Not ready to replace My Mother board. Please Tell me Your Company Warranty Starting As a Manufacturing Date..?????? I am told my all the Friends & all the relatives Do not Purchase Lenovo Product service are Very Poor. see the here attached Photos of your online Warranty Check. And Also You Are Not Ready To Replace My Laptop. Please Tell Me Which Address I have Send Legal Notice... Thanks & Regards, Hemal Patel Cell :- +91-[protected]. 2 Attachments Preview attachment IMG_20150313_[protected].jpg Image IMG_20150313_[protected].jpg Preview attachment IMG_20150313_[protected].jpg Image IMG_20150313_[protected].jpg Mail Delivery Subsystem <[protected]@googlemail.com> 5:00 PM (2 hours ago) to me Delivery to the following recipient failed permanently: [protected]@lencare.co.in Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain lencare.co.in by aspmx.l.google.com. [2607:f8b0:4003:c08::1a]. The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 a20si892906oig.130 - gsmtp ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :cc:content-type; bh=PUm2krPTCpa36gdGYSQz4lL+/swebNjH0JVu/D5ZLeo=; b=wBKJXhpHYpAw8kDLuJ8SdAB+Ls6t18uA01XqRvNffx7lusgDcHrLbkGpVHEKTr1yGc Zdl6ilJ3eSMf3bCKTkbsQM0VcFycVlZasGry0FW9kan+1TCfiSBzglPxE5CkX7vHSQ4i rVGAZXt/i203GIp4gxBK9NBg2pEnDk7FiIwnKRvJXHgaOGYqxl8OWBJ7FzMt8f38a6ck eqtEQnMIYU+cg849fzNPeZ1ID40DX64DXnuW+DT0kx7mzl9DXlb9X5mbMindEeMRz/M8 5yjEP5r9kFPKUsYLz5X3r2zsMzudyBMrDUdcURgiLb/N0MbETS658LBDbtaTqByk5z9t 8uHA== MIME-Version: 1.0 X-Received: by 10.182.33.98 with SMTP id q2mr32945476obi.79.[protected]; Fri, 13 Mar 2015 04:30:48 -0700 (PDT) Received: by 10.182.69.111 with HTTP; Fri, 13 Mar 2015 04:30:48 -0700 (PDT) In-Reply-To: <[protected]@APMAILMBX04.lenovo.com> References: <CAHMMZhttUovDrefqJ5mS3Wz1Tc0GNKwEG=[protected]@mail.gmail.com> <[protected]@APMAILMBX04.lenovo.com> Date: Fri, 13 Mar 2015 17:00:48 +0530 Message-ID: <CAHMMZhstKtNXNgNOvtSwXea9TKy6t6RK3Pwp=[protected]@mail.gmail.com> Subject: Re: DOA Request- YB04489785 From: Vishal Patel <[protected]@gmail.com> To: DOA <[protected]@lenovo.com> Cc: Lencare <[protected]@lenovo.com>, "[protected]@truvision.co.in" <[protected]@truvision.co.in>, Rajeeth Rudrappa <[protected]@lenovo.com>, Mohan Balvant Salvi <[protected]@lenovo.com>, Shashikant Raj <[protected]@lenovo.com>, "[protected]@lencare.co.in" <[protected]@lencare.co.in>, "arun.[protected]@lencare.co.in" <arun.[protected]@lencare.co.in> Content-Type: multipart/mixed; boundary=001a11c1f51202cd0e051129d509 *Dear Lenovo, * *I am Not Interested in replace my new System Mother board.* *You can not replace My Laptop. Give me your Add. I can send you as a Gift..* *Please Find Here Attached Snap Short Of online Warranty Shown.. * *I am Not ready to replace My Mother board.* *Please Tell me Your Company Warranty Starting As a Manufacturing Date..??????* *I am told my all the Friends & all the relatives Do not Purchase Lenovo Product service are Very Poor. * *see the here attached Photos of your online Warranty Check.* *And Also You Are Not Ready To Replace My Laptop.* *Please Tell Me Which Address I have Send Legal Notice... * *Thanks & Regards, * *Hemal Patel* *Cell :- +91-[protected].* On Fri, Mar 13, 2015 at 10:06 AM, DOA <[protected]@lenovo.com> wrote: > Dear Customer, > > > > Greetings from Lenovo. > > > > Thank you for your valuable time on call. > > > > As per telephonic conversation, we would like to inform you that we > validated the documents shared and found that this case is not meeting the > DOA guidelines as there is a gap of more than 9 months from the > manufacturing date. Hence we will not be able to support further for DOA > refund/replacement of the machine. > > > > You are kindly requested to have the Lenovo machine repaired, please > confirm if we could send the engineer again to your place to fix the > system. > > Please feel free to reach us if you have any concerns pertaining to this > issue, we would certainly provide the best possible solution. > > > > *Thanks & Regards, * > > *DOA Desk* > > > > > > *From:* Vishal Patel [mailto:[protected]@gmail.com] > *Sent:* Thursday, March 12, 2015 7:09 PM > *To:* DOA; Lencare > *Cc:* [protected]@truvision.co.in; West BP; Rajeeth Rudrappa; Mohan Balvant > Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in > *Subject:* Fwd: DOA Request- YB04489785 > > > > Dear Lenovo, > > > > I have Suffering this Issue. > ----- Message truncated ----- DOA 6:34 PM (37 minutes ago) to me, Lencare, icarebrd, Rajeeth, Mohan, customercare, arun.jose Dear Vishal, Greetings from Lenovo. Thank you for writing to Lenovo. We request you to kindly confirm us whether we can send a senior field support engineer onsite to resolve the laptop problem on priority. Sorry for the inconvenience and request you to kindly cooperate with us in this regards. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Friday, March 13, 2015 5:01 PM To: DOA Cc: Lencare; [protected]@truvision.co.in; Rajeeth Rudrappa; Mohan Balvant Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in Subject: Re: DOA Request- YB04489785 Dear Lenovo, I am Not Interested in replace my new System Mother board. You can not replace My Laptop. Give me your Add. I can send you as a Gift.. Please Find Here Attached Snap Short Of online Warranty Shown.. I am Not ready to replace My Mother board. Please Tell me Your Company Warranty Starting As a Manufacturing Date..?????? I am told my all the Friends & all the relatives Do not Purchase Lenovo Product service are Very Poor. see the here attached Photos of your online Warranty Check. And Also You Are Not Ready To Replace My Laptop. Please Tell Me Which Address I have Send Legal Notice... Thanks & Regards, Hemal Patel Cell :- +91-[protected]. On Fri, Mar 13, 2015 at 10:06 AM, DOA <[protected]@lenovo.com> wrote: Dear Customer, Greetings from Lenovo. Thank you for your valuable time on call. As per telephonic conversation, we would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. You are kindly requested to have the Lenovo machine repaired, please confirm if we could send the engineer again to your place to fix the system. Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 12, 2015 7:09 PM To: DOA; Lencare Cc: [protected]@truvision.co.in; West BP; Rajeeth Rudrappa; Mohan Balvant Salvi; Shashikant Raj; [protected]@lencare.co.in; arun.[protected]@lencare.co.in Subject: Fwd: DOA Request- YB04489785 Dear Lenovo, I have Suffering this Issue. I have Purchase my laptop on[protected]. after two days having Problem in No power Issue. We have Visited in Your service center and he is say Mother board having Problem. Mother board need to be replace. I have told to your Service Engineer I am not ready to replace my mother board. Replace the Hold laptop. Service Engineer Given to me DOA Report. Why you are Asking it is not Under DOA Criteria. I am Also Visit Dealer Shop And told the Shop owner You are sale me your outdated Laptop. He is say i have also purchase this laptop on same Day. he is Providing his purchase bill. I have Scan this bill & also Attached in mail. Why you have to told me this is 9 month old laptop. AS per Lenovo policy Customer Purchase his laptop and seven days having Problem. it is in under DOA Criteria. We have Read your policy.. in online. Why you can not Replace my Laptop?? OK You can not Ready to replace my Laptop I have to complain in Consumer Court. Why customer Is Suffering I have All the Proof Are Ready to File This case in consumer Court. i have to legal case. Thanks & Regards, Vishal Patel Cell :- +91 [protected]. [protected] Forwarded message[protected] From: DOA <[protected]@lenovo.com> Date: Mon, Mar 9, 2015 at 12:03 PM Subject: RE: DOA Request- YB04489785 To: Vishal Patel <[protected]@gmail.com>, "[protected]@truvision.co.in" <[protected]@truvision.co.in> Cc: Lencare <[protected]@lenovo.com> Dear Customer, Greetings from Lenovo. Sorry for the inconvenience you are facing with your Lenovo machine. We would like to inform you that we validated the documents shared and found that this case is not meeting the DOA guidelines as there is a gap of more than 9 months from the manufacturing date. Hence we will not be able to support further for DOA refund/replacement of the machine. Request you to kindly get in touch with the dealer from where the machine is purchase for further assistance Please feel free to reach us if you have any concerns pertaining to this issue, we would certainly provide the best possible solution. Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Lencare Sent: Friday, March 06, 2015 4:30 PM To: DOA Subject: RE: DOA Request- YB04489785 Hi Team, We would like to inform you that there is a gap of more than 9 months from the manufacturing date and the billed date. As the same does not fall under the DOA guidelines we will not be able to proceed further for DOA refund/replacement of the machine. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: DOA Sent: Friday, March 06, 2015 11:55 AM To: Lencare Cc: Vishal Patel; [protected]@truvision.co.in Subject: DOA Request- YB04489785 Hi Lencare, FYI/A. Customer Name Vishal N Patel . Reported By Customer Model LenovoG50-70 MTM [protected] Serial Number YB04489785 Invoice Date 2-Mar-15 SO Logged Date 5-Mar-15 SO # [protected] Issue Reported No power Issue Identified/ Defective Part Motherboard Tried Convincing Customer for Part Replacement Yes Thanks & Regards, DOA Desk cid:image001.[protected]@01CE4FCE.0EA402D0 From: Vishal Patel [mailto:[protected]@gmail.com] Sent: Thursday, March 05, 2015 5:00 PM To: DOA; Lencare Cc: [protected]@truvision.co.in Subject: So# [protected] / DOA Hi, I have recently purchased a G50 Model lenovo laptop.The date of purchase was 02/03/2015. Now about 1 days from the laptop being bought i am experiencing serious problems with it. First of all it refused to start.I visited the showroom from where i bought the laptop and was redirected to your service center. I have spent the last 2 days over there trying to fix this problem. After several attempts finally your service team tells me its a Motherboard problem and they need to replace it. Now i have spent a ton of money for a new system. I am not the least bit interested in replacing any parts if your laptop gives me such problems within a week of buying it. I just want the entire laptop to be replaced!. I repeat I WANT A REPLACEMENT OF THE ENTIRE SYSTEM. Plain and Simple. I have Paid good money for one of your High End products and i expect Good Service From Your End. Also find attached Scanned copy of your service report and the Bill. Hope to have this resolved at the earliest! Regards, Vishal N Patel Sr. Technical Support Engineer Cell:- +91 [protected].

Hi Customer support, Its been a horrible experience with the rude and inexperienced guys at touch service center in Hyderabad Begumpet. I had submitted my Lenovo S960 on Feb 28th with the issue that my mobile does not get charged and also does not get powered on. The service center guy named Anand judged it as motherboard problem and raised a request for Motherboard and the charging port of the phone . Just xerox of the request was provided with his phone number written on it . for 2 days the number was reachable . while he said that the motherboard was fixed, later on there was no update on the mobile and the phone was switched off for 15 days and even if it rings nobody picked up or responded . When i sent a friend today to collect the mobile the mobile was handed over saying that the new motherboard is fixed and its ready. there is no guarantee is the motherboard was replaced . The mobile is in horrible condition with all the scratches and the rear cover is so loose that it makes noise whenever i touch it.The mobile gets charged but very slowly . in 2 hours of charging it got charged for 14 %. Apart from this the volume up and down button does not work . All in all i got a trash piece in return of my phone. I am extremely frustrated and demand a new phone in replacement, because of the damage done to it. It is no longer usable and i cannot move around the service center everyday. My phone is in warranty out of which the service centre has kept the phone for 20 days. IMEI/SN : [protected] SRIN[protected]

Hi I purchased a Lenovo S860 mobile before a 10 days via amazon . According to specifications of mobile, it should have a 16 GB internal memory but is shows only 12 GB memory. What is exactly the matter or what is the exact internal memory of mob??? Are really you provide a 16 GB internal memory or its only a greed to customer?

I Purchased lenovo g50-70 laptop on diwali.. i have already registered for offer and pay the amount.. my ticket no. is 24466.. but till now i am not recived my power bank.. i called and mail many time but i am not getting any authentic reply.. i m feeling so tired with lenovo service..

Dear Sir, I m sunny Daultani, I have buy new lenovo S850 in dark blue Smart phone on 22nd feb-2015 FROM AHMEDABAD (GUJARAT). but its screen is not working on 22nd night. i was going at your service station on 24th feb-15. because on 23rd feb.-15 your service station is closed. I have submmitte my phone at your VISION CARE SERVICE STATION BAPUNAGAR, AHMEDABAD (GUJARAT). ON 24TH FEB-15. 12:27:12PM, & MY JOB SHEET NO IS SRIN[protected]. Still they are not responding for my phone. kindly exchange my phone, Outherw wise i will go at GRAHAK SURAKSHA. -With Regards, Sunny Daultani. MAIL : [protected]@gmail.com M. +91 [protected]

DEAR SIR I HAVE PURCHASED LENOVO LAPTOP MODEL S-510P SERIAL NO : WB13013352 ON 10.05.2014 ( BILL ENCLOSED) THE LAPTOP BATTERY NOT CHARGING AND SHOWING " REPLACE BATTERY" ERROR MESSAGE. I CHECKED MY LAPTOP WARRANTY STATUS ON LENOVO WEBSITE IT SHOWING WARRANTY PERIOD UPTO 22.04.2015.(TYPE 80BN, WARRANTY TYPE :C01, STATUS : ACTIVE) I WENT MY NEAREST FOLLOWING LENOVO AUTHORISED DEALER AT HYDERABAD FOR REPAIR. HITECH INFORMATICS PVT LIMITED AMEER PET HYDERABAD PH:[protected] THE ABOVE SERVICE CENTER AUTHORITIES TOLD ME YOUR PRODUCT IS OUT OF WARRANTY AND INSTRUCTED ME TO REPLACE THE BATTERY WITH COST. I HAVE VERY MUCH DISAPPOINTMENT OVER THE PREMATURE FAILURE OF LAPTOP BATTERY WITHIN ONE YEAR PERIOD OF TIME. I HAVE REQUEST YOU TO ADVICE YOUR DEALER TO REPLACE THE BATTERY UNDER WARRANTY OTHERWISE I WILL BE FORCED TO TAKE LEGAL ACTION AGAIST LENOVO PRODUCT. THANKING YOU YOURS FAITHFULLY RAMESH [protected]@gmail.com phone: +91 [protected]/ [protected]

Dear sir, there is promo offer on buying of a lenovo laptop of getting A6000 mobile handset on paying of Rs. 999/- . Just after registration under that scheme, mail came that mobile will be delivered to me within 10 working days. Today on 3rd march almost a month passed but till yet i have not got any message or mail regarding delivery of mobile handset. During this month I have asked several time through phone and mail to them but they are not able to respond me well or give any satisfactory answer. it seems they are making false promises . Kindly look into the matter and guide me now what should i do.Required information are given below:- ticket no.- LFSP25378 date of purchase-2nd feb 2015 regards sanjeev chakraborty

Sir,
Most of the keys of my laptop Lenovo B590 are not working for 2 weeks and also the headphone socket is not working properly and also the rubber present on the screen are detached .In addition to these the performance of the laptop is not good and was slowed down.I am attaching the bill and configuration of my laptop

So, I kindly request you to solve these problems as soon as possible.

Thank you.

To, Lenovo Support Centre Sir, I have checked that my leptop display is not working properly.So please give me service to check and solve problem of my leptop. Machine Type Mode: Notebook LN G50-30 N3530 2G 500G(80G0) Machine Type No: 80G0000KIN Machine Serial No: PF01E4LE Thank you. From; Preeti Sharma D/O Asok Kumar Sharma H, No-18/69 Sarai Mansingh Agra Road Aligarh-202001. Mb-[protected], [protected] Email-id: [protected]@gmail.com

Dear Sir, I have purchased Lenova Smart Phone S660 with identification no. [protected] on dated 10th July 2014 from M/s. Jasmin Infinte Trade Pvt. Ltd., Rajkot, with Invoice No. JAS/RK/314. I had problem with the phone and given to Service Station on dated 8th October 2014, which they solved and returned on 18th November 2014. The same problem arrives back on dated 15th Feb 2015, which they solved and returned on today. I am having concern that I have purchased this phone to operate for long time basis because of the company reputation, but I am facing the same problem of screen disappearing during the time of phoning and afterwards disappearing permanently even though re-enter the batteries on continuous basis. I get an information that this may be the Company Fault problem with the instrument, and after Warranty period time finished the charge to repair this problem may take more than 5000/- rs., so I request you please understand my problem and replace me the piece on behalf of existing piece. I hope that as LENOVA has good reputation and this is an genuine issue, I will get fare judgment from you. Thanks with regards, Murtaza Bharmal +[protected]

To The Lenovo Complain Care Sub:- Wifi driver is not work properly, so can’t asses the Internet using a wifi network. Sir Recently I have purchase a New Lenovo laptop model GS 5070 in 09 Feb 2015. This laptop contains windows7 Ultimate, which is not genuine. So I cannot connect my laptop with a wifi network. And show a message that my wifi driver is not a newer version. There for, I requested you to please reinstall my windows with Windows 8 OS as soon as possible. Your faithfully Prajapati Privin kumar M. [protected] Date- 02/03/2015