Lenovo Complaints & Reviews

I was bought in laptop in (order Id : OD[protected] flipkart.The laptop was defected in whitebatch.I was already complaint for customer service care.does not solve my problem.Now this time the laptop was fully dead.does not switched-on the laptop.I want to return the product and refund my money.It was very long time to take customer.I was bought in 30 days replacement warrenty and return policy with flipkart advantage batch.i was called in customer in many times.the laptop warrenty period will be over in 7 or 8days.the seller would (WS-RETAIL) be take in very long time to return the product.I want to return the product immediatly.

i have given my laptop on service on 04/02/2015 due to its slow processing. it was supposed to deliver on08/02/2015 but from that day they are extending delivery period for every next three days and it is not delivered till 19/02/2015.moreover they are charging Rs.1700 as service charges. If My laptop is still under warranty period why i need to pay such charges.

I have a Lenovo P780. But more than me your service centers had it. Let me list it down to make it easier for you unlike what you did for me. Date-6/9/14; SRIN[protected]; Board and battery replaced Date-15/9/14; SRIN[protected]; Board replaced Date-23/1/15; SRIN[protected]; Board replaced Date-7/2/15; SRIN[protected]; Dead No-SRIN[protected] IMEI-[protected] Product model- p780 Purchase date- 31/7/2014 Name- Sarvesh barve No- [protected] Now, all that I am requesting you to do is replacement as I do not understand the meaning of "having a phone" if it does not serve its purpose. I hve written several mails and such request letters to you. But haven't got any reply. Is this the way you treat your customers?? I am terribly disappointed by the response given each time by the service centers as well. I had always thought of lenovo as one of the finest product-based companies but I seriously doubt it now. I hope you make a replacement as soon as possible! Sarvesh Barve

I have recently bought Lenovo Vibe X2 from flipkart dated 4th Dec 14. This phone automatically started behaving abnormally and now shows “phone is in meta mode” while charging. We have also visited the Lenovo service centre in Sansar Chand road, Jaipur. After seeing the phone for 10-15mins those guys told me that the mother board and some parts of the phone are to be changed, which will cost you more than the phone cost.I have purchased this mobile of Rs 19999 and now the service centre people saying to pay more then this amount for repairing, even when the phone is under warranty.Also they says that due to some moisture in the phone your warranty is lapse. This is not acceptable as there is no fault of mine. This phone started behaving in this manner on its own.This is just the 3rd month of the phone. I don’t think spending 20K is sensible enough for a phone which is not operational for even a year. Request you to please look into the issue and resolve on priority. Thanking you in advance

hi i am sudeep malhotra from rohini delhi no light in my laptop and many functions are not working properly. i bought this laptop new only and this type of genuine problem should not be there as its a reputated company. if my problem dosent resolved than i ll take a strict action towards the company thanking yours sudeep malhotra [protected] new delhi

From day 1st i am facing touch pad problem i submitted my mobaile to seller three times with bill but stil problem not resolved now i want replacement but he is telling me that he is not able to give me the same i think he passed some days hopefully to avoid replacement. Please help me.

I purchased the phone in 1st week of July 2014 & it worked fine till Sept 2014. Then suddenly one day, there was no signal in any of my two SIMs. Agitated, I put the phone in service centre near Wakdewadi & I received the worst service of my life. They told me that PCB is faulty & needs replacement & offered to call me back when my phone is ready. 15 days later I still had not heard from them & they won’t pick the phone either. So I visited the centre again & what I saw there was a scene straight out of fish market. The people there had no idea of how to respond to a sea of complainants jostling their way up to the single lady at the reception. The lady told me that parts were still not available & will take 15 days more. How do you think I must have felt for being received a phone worth 15k which landed in a service centre within 3 months of purchase? After much follow up, I finally got my phone back after one month..& it worked fine till Jan 2015. But as luck would have it, it again stopped catching any signal & is again in service centre since last week. Now they are saying they changed the Motherboard. within 6 months they changed everything in my phone, when i ask for replacement they simply say No . How pathetic service and products of Lenovo . Guys please be aware from this type of cheaters.

Hello Team, My Lenovo laptop serial no-WB12597912 My Name satish I raised complaint long back on 21/01/2015. from that day on wards, you people keep on postponing the solution with one or other ridiculous reasons. today I got another update saying issue will be attended by 20th feb. dont you think I have dependency on my laptop?? how much working pending with this issue? I need the resolution immediately.I can't wait anymore. please requesting you to resolve immediately

Hello Sir, Is this the kind of Service lenovo provides to its Customer? I placed an order on 9th of January 2013 of Lenovo Bluetooth Headset W870 (Black) from http://www.thedostore.com(Lenovo) and still waiting for the order as the status is showing processing for the last One Year. Order #[protected] status is processing for last One Year. Regards Soumya Ranjan Rout [protected]

Lenovo Thinkcenter Edge All-in-one Desktop PC, wireless keyboard and mouse, with preinstalled licensed Win8. System S1MNR52 System bought through authorised dealer, Halcyon Computers, Perinthalmanna in March 2014. Wireless keyboard became unresponsive in December 2014 and complaint registered on 29/12/14 under Service Order: [protected]. Suggested solution by Lenovo: Replacement of wireless keyboard and mouse. Lenovo service engineer (from Malappuram service center) visited with keyboard and mouse in first week January 2015, but encountered problem as Windows was corrupted. He indicated that reinstalling the Windows will restore the system, which I agreed on the condition that my PC should have licensed version Windows 8. Engineer went ahead and reformatted C drive and put in Windows Enterprise version on the PC, but was unable to activate my original Windows 8 version. He left with the promise to return next day to set the system right. Instead of the engineer visit, I was told by Lenovo that a recovery DVD is required to reactivate my PC and I should pay for the same. Creating a recovery DVD is, according to Lenovo, the responsibility of the consumer, to which I replied that such a pre-condition was never communicated to me at the time of purchase of the system from the dealer, nor the dealer cared to provide a recovery DVD (being the authorised dealer, if such a precondition exist, that should be known to the dealer). The complaint was escalated to the level of Executive Director-Services on January 23, 2015, who promptly replied and copied to the 'Team' to look into the matter and do the needful. Since then, weeks have passed and even now, no action is seen from Lenovo despite the routine 'we are sorry... will do the needful' assurances. One Lenovo representative telephoned me (don't want to note the name here to avoid obvious embarrassments) 2 days ago to assure that a senior engineer will visit me within a day and the system will be put back in order and that this assurance will be communicated to me in mail and will be updated the next day. However, not that none visited me to rectify the system complaint even after the promised time, the person has ignored my repeated attempts through emails to elicit an update/answer! Such crass shirking of responsibility on the part of Lenovo, a world player in PCs, is unimaginable. I hope this complaint in a public forum will prompt Lenovo to take necessary remedial action.

Now its almost been a month, I am totally fed up with the services of your support team. Every time I called, they gave me a new date and a new reason. Now the current reason is that the parts are hold and the new date is 6th Feb. Being a reputed global player, I am not expecting this kind of service support. Cracks are developing more, must say the quality of lenovo laptops are very bad, The problem is due to the material defect in manufacturing. I made a request on 10th Jan, but till now I am only getting new dates with new reason. Please support and resolve my problem ASAP. Service order number-[protected] Reagrds Alok Bodh

my name is k.venkat, i purchased lenovaa328 on 20/11/2014.it has repeatdly board problems, second time they are changing the board in the service center. by the brand name i have bought the mobile.it is very irritating for me to run around the service center. my mobile number is [protected].

Product Info:- Lenovo P780 1.IMEI Number:- [protected] 2.Serial Number:- HB085L3A 3. Name:- Shubam Mahindra 4.City: Sri Muktsar Sahib(PUNJAB, INDIA) 5.Postal Code: 152026 6.Contact No.:- [protected] 7.Alternate Contact No.:-[protected] Address Service Center of Documents were Submiitted:- Singh Infosystems Address:Shop No.10, First Floor, A.C Market, The Mall, Bathinda, Punjab, INDIA Service Center Support Number:[protected] Hello... I am Lenovo customer; i had purchased my product on 12 Feb 2014. I was facing many problems on using this product. Suddenly call came from Lenovo Headquarter and the nearest service center of Lenovo they had said that if you are not satisfied with our product you can have full cash back in 10 days after submission of the following things. They said to submit all the following things:- 1.Lenovo Handset 2.All Accessories 3.Lenovo product Box 4.Bill Xerox 5.Cancelled Cheque 6.Identity Proof Xerox. And i had submitted all these things on 10.00 AM on 22 December 2014(Monday). After 10 days i had seen that there is no transaction from Lenovo in my bank account but they said that money will be transferred with in 10 days (1 January 2015). After this i had given the call to the nearby service center but they said that you should contact the Lenovo customer care but the Lenovo Customer Care is saying that you should contact to near by service center where you had submitted all these documents. Now today is 31 January 2015 now give me the proper solution of all this i will be very thankful to you.

I purchased Lenovo S930 mobile in May 2014. Within two months I started getting connectivity problem. Every time I had to switch on and off the mobile. This went on for few months. Finally I gave it to the service centre at Vashi for repairin Nov. They replaced the motherboard and returned the handset in December. Now for the last 3 days I am facing the same problem. I require a replacement for the handset. Virginia - [protected], e-mail [protected]@yahoo.co.in

I have took lenovo s850 . for 15000 recently it's screen got broken and am sure it was not an accident from my side.. when I took it to service center they told it will cost 8000 to get it repaired.. for that I can take new phone..bt I can't afford that much money. .. i need my money back or get this phone repaired...

MODEL NO .LENOVO X2 -AP COLOUR GOLD IMEI1 : [protected] / IMEI2:[protected] TEX INVOICE NO.BLR_WFLD[protected] DATE OF PURCAUSE DATE[protected] SELLER WS RETAIL SERVICES PVT LTD, NO.42/1 & 43 KACHERAKANAHALLI VILLAGE JADIGENAHALLI HOBLI, HOSKOTE TALUK BANGALURU KARNATKA, INDIA-560067

In continuation of my complaint No. SRIN[protected] dt.20.12.2014 and several visit of your Lenovo Service Centre, 144, FG, Veer Savarkar Block, Shakapur, Vikas Marg, Delhi-110092 for rectification of Problem of Mobile Handset S850 in dark blue IMEI/SN [protected], the same problem is facing i.e. when using Wi-Fi/2G/3G some time red + sign has been showing in signal area or some time Signal showing full in both SIM, but incoming and outgoing services are struck /not working and masses are receiving switch off or out of coverage areas. The above circumstance it is clear that the your Service Provider is not able to rectify the problem or mobile set is totally defected so that I can’t trust to your product. Therefore, I would request you to kindly take back your product and refund my amount of Rs.15000/- as soon as possible. Thanking you Vishnu Datt Dimri 337 Seemant Vihar Kaushabmbi Ghaziabad (UP)-INDIA Mob No. [protected]

My phone cannot charge due to charging socket complaint. I had repaired the phone on 21stOctober 2014 through nearest service centre Matrix, Thrissur, Kerala, India. Noticed complaint is noted after this service. Phone details given below:- Model. :Lenovo A269i P/N. :P0PS0002IN Kindly not this problem and solve it Thanking you; Unnikrishnan.C.K;? Chamaparambil house; Chalissery Post; Palakkad (Dt);Kerala(State);India Mob: [protected] Email. [protected]@Gmail.com

sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to one of your service centre at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has network problem and again taken it to service centre now they are asking me to wait again for one or two months . as i have already wasted time and money now i can not wait again. in booklet of this phone it has be cleared mentioned that if service provider is unable to repair phone the person is eligble for refund/replace kindly look into the matter my imei : [protected]

i sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to one of your service centre at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has network problem and again taken it to service centre now they are asking me to wait again for one or two months . as i have already wasted time and money now i can not wait again. in booklet of this phone it has be cleared mentioned that if service provider is unable to repair phone the person is eligble for refund/replace kindly look into the matter my imei : [protected] costumer care no. of lenovo[protected]