Lenovo Complaints & Reviews

Hello, We buy 11 Laptops 2013 along with additional II & III year warranty pack .We checked warranty status and shows incorrectly on website, 6 machines shows one year warranty and some I have attached PO and invoice details here with this mail . last 252 Days i follow up with Lenovo but they failed take any action on my request i have attached my email trail with this .

R/Sir, In this context, it is intimated that I have purchased a Lenovo Tab A1000G from Homeshop18 online on dated[protected] but when I have checked my warranty on your website, he showing warranty from manufacturing date. Then, I have send a invoice copy to lenovo warranty updation centre then he deny my warranty update and I have many times send request to warranty updation but he did not doing update my warranty and he harrasment me. My Tab serial No. is HGC0NEL0. With regards, Rajesh Mittal R/o H.No. 1006, Ward No. 10, Lotian Gali, Near city dispensary, Karnal - 132001 (Haryana) Mobile no. [protected]

I have purchased a new LENOVO Laptop Model no: Z[protected] on 20/08/2014 from Authorized Showroom V.S.L ELECTRONICS PVT. LTD located in KPHB colony Hyderabad, At the time of enquiry the sales man said that there is an offer of additional 2 years warranty + normal 1 year warranty If we purchase the Laptop in the Month of August, So I have purchased the laptop. He said to get that additional Warranty I need to register in lenovo site. He gave the site details as http://lenovopromo.net/regform.asp, So in this site he told to enter the Purchase details and Personal details and I did so by attaching the scanned copies of my Bill copy and the Serial No copy and I have submitted it. He said that I will get additional warranty with in 21 days from the date of registration. I have Registered the product on 22/08/2014, To my disappointment I did not get additional warranty. So I called Lenovo Customer care, and that guy told to send the scanned copies of the bill and S/N to [protected]@lenovo.com and write a mail regarding this issue. Even after repeated mails to the lenovo these guys are saying that the offer is till August 15th and the company is not responsible for that and they are suggesting the customer to go to the dealer and sort out the issue with. so friends think before purchasing the lenovo products.

Sir, We have purchased ten Lenova made desk top ( ThinkVision E1922s ) computer which is under warranty period. So many keys are not working. P/N 54y9443 and S/N 0004766. In this regard we request you to take needful action so that our problem is solved at the earliest. Principal Mar Baselios College of Nursing, Kothamangalam, Thankalam, Ernakulam., Kerala 686691 Ph[protected]

Hello, I bought my around may 2012. I worked fine for 1 year and sundenly os crashed, when I went to the dealer I found product label missing for my laptop which was not found from beginning . Dealer managed me again saying that he posted complaint and got original key . Again after one now my windows is reporting "this is not genuine" plz help me.

Hi,

I had purchased lenovo laptop on 24May2014 model is G[protected]. But warranty is showing old from the date of manufactured when I checked online.
Even I had submitted all the copy (ie: invoice, Bill, sticker) in the month of August. But when I tried to contact to customer care they ignoring me and disconnect the call every time. I had recived mail from the address "[protected]@lenovoservices.net" to submit the pic of the sticker on the laptop have model details I submitted the same but they are now not extending the warranty. Please check the attachments. Please find the below details:

Model no : G[protected]
Serial no: CB25215679
Date of purchase: 24/05/2014

Please help!

Thanks &Regards
Ashish
Ph:[protected]

I purchased a Lenovo Thinkpad E530C Laptop and since then I have been facing vague problems with the laptop. The laptop hangs when put from one table to another. I was told that the motherboard needs replacement so I demanded a new motherboard for the same but persistently I am being pressed upon to get a refurbished/repaired motherboard installed in my laptop. Their Manager Mr. Akash Jaggi and his colleague Mr. Alok have called me several times and have clearly refused to send me a new motherboard and have been pressurising me to get the repaired one installed in my Thinkpad laptop. This is highly unethical specially for the commercial Lenovo Thinkpad Edge series laptops under ADP warranty. I demanded a new machine as a replacement and was denied that too, Lenovo is making fool of consumers by selling Thinkpad machines with 'Accident damage protection' warranty. I feel if they cannot even get me a new motherboard then how will they replace my machine in case I ever get to claim the 'Accident Damage Protection' Warranty. Big cheaters. Shreyas Agarwal Mob: +91-[protected] E-Mail: [protected]@yahoo.in

Hi, You guys are providing wrong information about my submission of documents. on immediate submission of my documents I received a call from you guys and they accepted my produced docs..Again you guys are stating that Documents are invisible. My first suggestion is respond in a proper way, I got two calls from two people about confirming of my submission of documents. My question is that how I got a call from second person when the first person confirmed and accepted my documents are correct and again lastly how can a third guy reject my documents are invisible..Are you guys giving support to customers or you don't have proper communication among yourself and making the customers sufferers??

I had purchased lenovo laptop flex 14 in december 2013. Since march 2014, it started having a problem in hard disk and it always used to get restarted stating "driver_power_state_failure". I lodged a complain in lenovo service and till date i.E. Septeber 2014 there is no resolution to it. Everytime i call, they just advise me to do recovery of the system and then use. I have done the same thing 7-8 times and till problem is persistent. There is no other solution which can be given by them. I asked them to replace it as it was under warranty, which they refused.

Dear Sir, I bought a lenovo laptop in June 2014 (Invoice copy: https://www.dropbox.com/s/8zy4atdet0b5jlq/Invoice%20OD[protected]%20%281%29.pdf?...⇄ The laptop keyboard is coming out from the laptop. I raised this issue with the team as follows: 1) Through Email - (Reference number for this interaction is :[protected] When they reverted asking for images. On providing images they classified it is under Accidental Damage without getting into details and closed the request asking me to pay for the manufacturing defect. 2) Through Social Media: https://www.facebook.com/LenovoIndia/posts/[protected] I reported the email response Lenovo India Social media wherein they asked me to message the details again and asked me to file the complaint for engineer visit again on phone saying they will resolve the issue. 3) On Phone - http://yourlisten.com/ankitgoel8/call-recording-[protected]-001 I called up the lenovo technical support wherein a support guy who refused to disclose his identity told that it is under Accidental Damage and I will have to visit and pay. He made me hold 15 mins and transfered the phone to a floor manager, a Mr. Jatin S ([protected]@lenovo.com) who again refused to look into the case and blanketly put it under accidental damage. Finally, I have come here with the hope that the legal system can help uphold the rights of a consumer against these global behemoths who are advertising something and offering nothing thereby cheating and harasing us. Thank You, Ankit Goel [protected] [protected]@gmail.com

Dear officers, Last seven day I have follow up but till not solution provided by Lenovo company …………..??????????? Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Wednesday, September 10, 2014 11:21 AM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Mr. Vadhariya, We regret for the inconvenience caused. As I understand from below mentioned mail that your device is at service center for a long time. We are in continuous touch with service center, and we trying to close this service ticket as soon as possible. Please allow us to get back to you with an update. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 09 September 2014 18:15 To: MIDH Care Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Subject: RE: Lenovo S920 Smart Phone Dear Sir, Gentle remainder Still awaiting your reply Thanks & regards Paresh M. Vadhariya Mo no [protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Sunday, September 07, 2014 03:55 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Mr. Vadhariya, Please accept my apology and regrets. We are taking this matter with the concerned team and will update you shortly. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 06 September 2014 13:07 To: MIDH Care; hcltouch.[protected]@hcl.com; hcltouch.[protected]@hcl.in Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Subject: RE: Lenovo S920 Smart Phone Dear all, I have called in the morning to Service center in charge & Ms.Asmita of HCL Services Ltd, Ashram road, Ahmedabad, they told me that no such phone (instrument) lying with them. In fact I have already given the phone along with Bill copy and two service center slips to them. I have no receipt / acknowledgement of my Lenovo S920 Smart phone. Whereas you have details of the same phone. This is not the way to treat with your customer. Please refer my trailing email dtd.20.08.2014 for problems in my mobile phone. Please note my complaint is regarding Charging of phone, battery backup and networking problems. Yesterday I have visited your service station for the same. It is also stated in my earlier trailing email dtd.20.08.2014. So, kindly resolve these issues in my phone and understand my problem, complaint. Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Saturday, September 06, 2014 12:41 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Mr. Vadhariya, Please accept my apology and regrets. As per the update from the service center the device is having crack on the display. We wish to inform you that physical damage is not covered under warranty. The service will be provided on the chargeable basis. Kindly refer to the nearest service center for further assistance. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 06 September 2014 11:59 To: MIDH Care; hcltouch.[protected]@hcl.in; hcltouch.[protected]@hcl.com Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Subject: RE: Lenovo S920 Smart Phone Dear sir, In connection with trailing emails, I have visited Lenovo’s service station on 05/09/2014 at 18:40 p.m. for resolving network and charging problem in my phone. It was very surprising to know that at that time all persons working but no one has taken / receiving my phone for resolving the problem stating time of receiving the same is over. I am residing at Naroda, Ahmedabad which place is too far from the service station. The person at your Ahmedabad service station HCL Services Ltd, Ashram road, Ahmedabad, Ph.no.[protected] not ready to take my phone and I have given my phone to the person at your service center with Invoice copy and two old service reports and our mail conversation for their reference. Please note that I have not taken receipt of the phone. I am totally dissatisfied with such a good company’s product like you and believe that investment in your product is waste of my money. This is the fourth time I have visited your service station with loss of my office duty hours but my problems related to the phone is still not resolved. Please also note that if you can resolve the problem in the phone and want to give me uninterrupted phone without any problem please call me otherwise you can keep the phone with you for further testing to resolve such type of problems in LENOVO Phones in your laboratory for future use. Invoice copy and your previous service report are attached Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Thursday, August 21, 2014 02:39 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Customer, We regret to know about the inconvenience that you are facing. However we are positively interested in resolving your concern. As we can understand your device is not at service center. We request you to submit the phone at the service center and send the scan copy of job sheet and invoice in order to help you further. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 20 August 2014 18:54 To: MIDH Care Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in; Services_ED Subject: RE: Lenovo S920 Smart Phone Dear sir, Thank for reply Please understand the that the mobile has gone faulty after receiving from service center. The mobile was submitted twice for the same fault not just once but it was given twice (speaker, network reception and battery charging and back up). But till today only speaker fault is resolved. Rest two faults are still pending. While receiving the mobile from service center post repair, the pending faults can’t be checked at that particular time at service station. Hence it is known after few hrs only. In view of above kindly do needful to resolve the issue permanently in one go. Kindly advice the proper place where it can be solved within one sitting. Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Wednesday, August 20, 2014 04:29 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Customer, Please accept my apology and regrets. We wish to inform you that your device is repaired and you may collect the same from service center. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: Tuesday, August 19, 2014 4:26 PM To: MIDH Care; [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Cc: Services_ED Subject: Lenovo S920 Smart Phone Dear Sir, I Have purchase your Lenovo smart phone dt 28/11/2013 at Smile mobile store in Ahmedabad. After few month network, charging and battery related problem and I have submitted my phone your service center(HCL Ahmedabad) two time but till not resole my problem Now so please guidance for my phone regarding solution as soon as possible Product model S920_in_White IMEI/SN no [protected] Purchase date :- 28/11/2013 Contact no :[protected] Attachment Invoice copy and Two service record copy for reference Thanks & regards Paresh M. Vadhariya Mo no[protected]

I HAVE PURCHASED MY LENOVO LAPTOP G500S NOTEBOOK. IT HAD ADP WARRANTY . AFTER SOME TIME ITS UPPER CASE HAD SOME PROBLEM SO THEY CHANGED THE UPPERCASE. AFTER CHANGING IT IT ARRIVED A NEW PROBLEM THAT IS ITS TOUCHPAD ISSUE. NOW WHEN I LOCK THE COMPLAINT THEY ARE SAYING THAT THIS LAPTOP DOES NOT SUPPORT THIS FEATURE. BEFORE CHANGING THE UPPER CASE IT WAS WORKING. SO FREINDS NEVER BUY LENOVO LAPTOPS. WORST COMPANY EVER.

I have purchased a laptop of lenovo in April 2014 and since june i am facing issue on screen and now its completely blank and since last week I tried lenovo customer care for complain but they are not taking my complain even i have made a complain online but still there are no action from them.

respected sirs, i amt ahuja is using leveno desktop machine type-10077, configuration no[protected], serial no-QS00502883, product family-C320, Model no-QS211208dm. sir from last four months its not working, after several complaints (complaint no-[protected]) no response from your side. this is quite disappointing from company like LEVENO. regards amit ahuja [protected]

threat to kill me if I do not take un repaired and third hand phone made by them in 7 services in two months Lenovo have bouncers in their service center they threat to kill me if i do not take the phone they are giving it to me i want the whole world be careful while submitting the phone they stole everything and after that thier bouncers force you to kill you otherwise they will kill you Please anyone can help me please help i have threat from lenevo service Mr rakesh mutto force you to get scammed otherwise say they will kill me

Hi, I purchased a lenovo laptop which has defect(Precisely Touchpad) from the starting only. Even after 10 months and in spite of multiple follow-ups with every possible channel(Mail/Phone/Person) I am not able to get a permanent solution. Please help.

Extremely disheartened and harasses regarding the quality of the Lenovo Product and harasses by the after sale service. Within few days of online purchase from official dostore, the monitor and keyboard came out as faulty. After complain though they replace the monitor, they took the laptop to the service centre to replace the keyboard on 13th August. Since then laptop is yet with Lenovo’s service provider Sysnet. In the mean time I am getting mail for numerous service orders generated on that issue. Sometimes for motherboards, sometimes for keyboards. I have clearly mentioned in several verbal as well as written communications that after so many problems with the laptop and after so many days of retention to the service centre I want an entire replacement. Still nothing is happening. May be social media would be of some help. Serial No.: CB31311978 Service Orders: SO# [protected], SO# [protected], SO# [protected], SO # [protected]

Lenovo model-3212cw3 (Thinkcentre) sl. No.Pg10632 is being used by this office has stopped working as display not available on screen. Both fans are running. Kindly provide service urgently.


Shq (Delhi), itbpf, opp- batra hospital, tigri camp, new delhi-110062
Mob no.[protected]

I registered a complaint against Lenovo laptop in their customers support site.Actually initially a line came on my screen, how it came I don't know gradually day by day it increased. When I sent them the snap shot of screen they are telling that it is accidental case they can not support. But it is in warranty period. Is it fixed that screen problem only occurs due to accident?Then why they are giving warranty. Without understanding the reason simply they told accidental case and avoiding it. Its really a bad service provider. LenovoG580 SL no - CB21758801

I am Salman Shaikh have recently purchased one of the Lenovo product ie, Lenovo S660 Titanium mobile on 9th August 2014 since then they have replaced three times the phone with various problems such as poor battery, key pad problem, sudden switching off the phone and sudden silent mode. I have purchased this phone from ABSOLUTE IT SOLUTION PVT.LTD, shop no- 15, sector 15, CBD Belapur, Palm Beach road, Navi Mumbai - 400706. the store manager over their Mr. Deepak Gupta has ill treated and misbehaved with us. infact he has ignored the problem and disrespected us very badly. i want my money back or i want a solution to it because till date i haven't able to use this phone and this is my hard earn money. please kindly take action on it. I KINDLY REQUEST AN IMMEDIATE ACTION ON IT bill no - BEL/14/08/014 IMEI - [protected] S/N - HJA253UK