Lenovo Complaints & Reviews

Today, 7th time in a row submitted my phone for same issue in past 3 months most of time they took phone for 7 days but last time they took the phone for 25days. Same day when i reached to home the phone was not working. Every time basic problem remained in the phone with Added problems included when phone was give to me.Today i got the opportunity to talk to manager of service center, I asked "sir, can you please tell me when my phone will work you repair the phone 7 times with in 24 hours same problems were there in the phone again, i said that sir i am having breathing problems & i had to travel almost 100 km to reach to service center it took almost 4 to 5 hours, i have been to this service center for almost 15 times in past three months"then the manager replied saying that " jitni bar kharab hoga utni baar ana padega "i said this is not fair he didn't replied and went to cabinI got shocked by his statement i want to know why they are so harassing mei am getting mental pressure from my father and mother as well because i spent lot of rupee in having the phone and my neither primary nor secondary purpose of having this phone served .i sent more than 100 emails regarding service issue from service center to midhcare and [protected]@lenevo.com mr sudipto gosh no solution provided to me solution.Then i complained to ministry of telecommunication (govt. of india), Then midhcare comes with the solution do not complain take your complain back your phone will work fine i did that took phone but when i received phone it is having same problemno body in service center listen to you, they said our work is to submit phone if you have any issue call lenevo, I did they lied to me said they mailed to lenevoappropriate action will be taken i inform i sent 100 of mail no response they said now they sent mail i will get reply but i never received replyI spent thousand of rupee in calling you and in traveling, I am mentally and physically tortured at home and at your service centerSir i would like to tell you if there is no solution to this problem then Please tell me how can i take my life away from me so that i can get a sense of breatheI am very much annoyed & frustrated by your service i traveled a lot even i am ill because i don't have the other option so far, the biggest demerit of your service is no body listen to you no body answer your issue, their answer is "jitni baar kharab hoga utni bar ana hoga" i said "thik hi kab kiya tumne" theylaughed.Please give me the solutiongiving you the IMEI and my contact details, although sent details many time so some would contact from your team but nobody doeslast word please tell me what should i do now ? Still my phone is in their damn service center but nobody contacted me yet

Dear Sir I have purchased A516, in the month of Feb 2014 and within period of 5 months my handset had various problems like the phone use to get hang, while incoming phone use to get blank and also it had problem of touch. for which i have submit my handet to S G infotech at borivali under warranty during the month of July. Which i have collected on 20.08.2014 and had to resubmit again on 21.08.2014 and started with other issue. the Home screen started vibrating automatically and even the phone use to get hang automatically. they have just spoil my new handset. till date i have note recd my handset. I have tried calling Customer support of Lenova there has been no feedback even i have wrote them on letter by there has been no respond. I kindly request you to look into . for your reference my SR No : SRIN[protected] and IMEI/SN No : [protected] Regards Kaushal Shah [protected]

I have purchased Lenovo K900 (Steel Grey, with 32 GB) on[protected] [IMEI/Serial No: [protected] And in just 3 months phone is not working properly and battery get drain quickly and touch screen went faulty & android is also corrupted. so when i went to this service center : address : Shop No 2 A, 2nd Floor, Thakkar Shoping Mall, Opposite Railway Station, S V Road, Borivali West, Mumbai - 400092 contact no : +[protected] first time they did nothing infact removed my rs.1000 sctracth guard which was under warranty from an outlet i purchased, and took 15 days for doing nothing, and then again i went they just did a hard reboot and gave it immediately and then mobile is same as usual faulty, and now i gave it for third time and then again they are saying they need a weeks time, do these lenovo customer care people actually know to repair phones, they are simply testing customers patience, they have already removed my color of phone from downside and also lot many sctraches on the phone ., , , so i kindly request to raise a claim against the lenovo company and say them to replace my hanset and give a new phone., please revert back soon with positive response. thanks and regards susheel soundalge [protected]

Dear Sir, This is Sridhar .K and I have opted for the extended warranty for 2 years for my Laptop and even before expiry date itself. I have enclosed all the communications had with you for your references. When I have discussed with your Customer service agent via number[protected], contact person name Ms. AFSHAM, She gave step by step guidelines for warranty purchase and as per her guidelines, I have purchased for 2yrs warranty services via online service on 11/08/2014 and my one year service warranty ends on 26/08/2014, i.e. well before my expiry date and as per your guidelines. lateron payment from my bank also deducted on the same day. on 12/08/2014, I got a mail along with order number:[protected] update, till then it is okay, but in the afternoon sameday, one customer representative called up and told that the order will be cancelled due to removal of that option for this model. lateron on 14th August I got a mail saying that amount has been refunded. But, when I enquired via customer care number mentioned above, they told that, not to worry about the order, it is still under process and it is completed and also told that you status of the order will be dispatching within two days. But till now, no communication has been done from your side. so, I tracked the mail and order via online. It is still showing completed. My problem is that you have not informed any of the communication correctly and when I asked the questions, the customer care executive disconnected the line. My simple request is to give 2years warranty for my laptop as per my invoice copy. as at the time of agreement with you, the options and even payment has been accepted from your end. That means the contract has been clearly executed legally. Files are in PDF format and unable to attach., but enclosed in the mail to Lenovo for reference and Ticket ID: NPC[protected]. * Heartfelt Thanks, * * Sridhar .K* * Sr.Technical Consultant, * (e-governance project) * R T O Office Bellary, * * Ph: [protected], [protected].*

I am having lenovo Idea laptop Z570 Sr. No. WB03695938 having warranty upto 11.05.2015. On[protected], power just shut off. Could not switch on, then on 28/07/2014 the Laptop was given to service centre AEGIS INFOWARE PVT LTD, SURAT, GUJARAT-395001. The repair centre first could not detect the correct problem, they changed mother board but when it did not work. Now they said that the processor is faulty and not getting from Bangaluru. S.O. Number is [protected]. Already 28 days passed. I talked to customer care and told my difficulties. They said that their call is not lifted/attended by supplier. Please solve the problem this time, i shall never advise any one to purchase Lenovo otherwise? Please do help me. H B singh

HI I have purchased my Lenovo Desktop AIO C[protected] All in one on date 1/08/2014 having serial No. CS01609741 from Unique Infoways (P) Ltd. Nehru Place New Delhi (Bill Copy attached). on 6/08/2014 my system were not starting. When i make call to customer care he said there is some problem in mother board and i got email or massage that i get my problem resolve with in 2 working days. and my Request no. is [protected] but its very disappointed that my problem yet not resolve and when i called to customer care they are saying that your problem resolve by 23rd August 2014. but now they mail me that my problem resolve by 28- august 2014. As I am Start my own company with small budget on project based Company. i can’t wait such a long time for replacement, due to these types of problems of my desktop I am due to this i am facing financial losses and mentally harassment. Now I want complete refund of my desktop. With Regards Chintu Tiwari [protected]

Hello sir/madam I have already complained in service center "Avon Business" Jabalpur for my lenovo a690 on 09 June 2014, they are telling that come after some days. many times i have gone through the service center now i am frustrated about that & now i want to request for replace or refund for my product. My service complaint is on the name of Akanaksha Goyal. Please Tell me what to do for my refund or replacement or else i will go to the consumer forum.this phone is now become is a big headache for me. Reply me soon. Sincerely Deepak Kumar Jabalpur MP [protected] [protected]

I have purchased Lenovo P770 handset IMEI no. [protected] approx. a year back. Post usage of handset for 6 months the screen got quite good amount of yellow patches at the bottom. On 03rd May 14, I deposited my handset at your Chandigarh local service centre for service and it was been informed by service centre that there’s an issue in display hardware. As per them the hardware isn’t in the stock and needs to be sourced from outside Chandigarh which will take max of 7-10 days. Unfortunately I got the handset back after 24 days i.e. on 27th May’14. Further unfortunate of me when I reached home, I realized that the ear piece isnt working at all. Again the handset was been submitted at Lenovo Chandigarh service centre for a day long. The service centre executive confirmed that they missed to connect some internal wiring of ear piece while resolving the previous complaint of patches on screen. (Really surprising!!!) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using handfree for my safety. The same was also informed to Gurdeep (service centre executive) telephonically after 2 days of receipt of handset. Unfortune continues:- In Mid of July again noticed yellow patches at the bottom of screen. The handset was again been submitted at your Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated up to an extent. The same was been checked by executive Gurdeep. On 04th Aug, received call from Mr. Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. Now, lenovo is badly pushing me to take back the repaired handset which now has been repaired for three times and not ready to replace it. Gaurav. [protected]

Don't Buy Any Lenovo Products. As their representative were not taking seriously to retail clients. So I have to take harsh decision... went to consumer court India. You can take look... https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&am...⇄ The email has been already sent but no revert from this buffalo... Respected Sir, Greetings for the day! I am using your system since last 9 month I have faced the problem in my system I have called up at your care several times but I got only 1 reply that is do OKR. I have used it 7 to 8 times in last 9 month it means in every 1.5 month I have to used OKR. Since last 2 month I was facing too much problem with the system, on 8th August 2014 your engineer has visited my place and change the mother board and re install my OS by bringing recovery media, after that my OS was not get activated. He took the system with him and saying I need it for 1 day. He was going to return my system on 9th August 2014, but till date I haven't received my system or any feedback from his side, though I have contact on your care I.E[protected] dated 13th August 2014, I was land on Mr. Pasha. He was very rude with me. He was addressing me with the following words "TU" "TUM", etc. Then also I was quite and not arguing with him. He told me that I will personally take care of this case and I will give you a call back by EOD, I have counter question that what if I don't received the call from you, he replied "JO TUM KAHO", I said I need new system he said yes, I had thank you him and disconnected the call. But till date I have not received any call from him or from the service center.. On Saturday I called up again my call was transfer to Mr. Sanish and informed him all the problem he has mailed to Mr. Selvam Raja and told me that I have marked you a CC as well, he also told that mail was delivered at 11.01 AM which is also a wrong time because I have called at 11:15 AM so how it is possible for him to send me a mail without having word with him. He has also inform me that on Monday dated 18th August 2014 Mr. Selvam Raja will give you a call and with him our service head will be in conference I.E was also a wrong information passed to me because this information was not pass on to Selvam Raja, I was in touch with Mr. Selvam Raja from the begining. though I have not received any mail from him on 16th so I have called up again at your care in noon you will come to know what type of answer I have got from your Mr. Sanish. This is not the first time problem which I have facing in this problem previously Mr. Shiva & Vasudev have also given me wrong information... He told me that I will get the OS CD, But that was also a wrong commitment. Now this is high time for me to tolarate you guys.

sir
i have lenovo G500 laptop. sir every time a new problem create in machine i all ready call with lenovo customer care but they are not perfect solution and they are says you install drivers and other they are many time chat and my laptop on remote conection but no solution and many time my call was end .
so please solution my problem i was tried and i hope you are solve my complain

Sr no. is CB24383255
and Complain no is [protected]

thanks and regards
Munesh Kumar

I had submitted my phone for repair from on 1st of August. I had submitted my purchase bill too. Today is 18th of August and still they are telling that the phone is not repaired. I had sent mail to Lenovo "Services_ed". Even from them I did not get any positive response. Finally I have come here for help. I am not asking for technical support. I want my phone back repaired. Kindly do the needful. Thanks & Regards Sithara Sunny

It has not even been a year since i got this Lenovo laptop G400s. 1. It is extra slow. 2. The speakers don't work. 3. The wifi connection to this laptop is very slow or does not connect at all. (When it connects to other gadgets in the same parameter) 4. It hangs a lot. I need an exchange for this laptop since facing so many problems within a few months of purchase is unjustifiable.

I bought a Lenovo G580 laptop from lenovo. I had a problem in motherboard. I already updated my warranty for one more year, Rs.5000 paid. They didn't rectify my laptop. I complaint my times in lenovo service centre, but there is no use. They keep telling to contact me after 10days. It's near by 3moths after register my complaint. I request you to take action against the lenovo service centre. i attached the photo copy of Warranty slip and invoice slip and Booking Form. Please do the need.. thank you By D.SUDHAKAR S/o C.DEVARAJ 5-2-40D, EARRIKKADU, KOODAKKAL KATTU VALAVU, POOLAMPATTI (PO), IDAPPADI (TK), SALEM (DT), 637107. [protected] Lenovo G580 Core I5 Laptop 3rd Generation, M-3120/GB/500GB/DVD RW SL NO:WB07552546

Hi,
actually, 10 days before i was registered a complaint regarding no display in my lenovo G510 laptop.
your lenovo engineer came to my location and solve that problem but i will cause another problem that is" wifi is not connecting " that means the wifi is totally disabled it is unable to enable.
It showing cross red mark in the signal place in the start bar.
I already tried with different service center for installilng drivers and i also installed the drivers with which is available in the mobilesupport.lenovo.com


please help me to get recover from that problem...

Dear sir, name; Harshit m. padalia >> company;Lenovo >> addresh; aalap heritage, d-59, near satya sai heart hospital, satya sai >> road, rajkot-360005. >> phone no.;[protected] >> email;[protected]@gmail.com >> serial no.;CB24465764 >> type&model no.;notebook-g505s I AM PURCHASER LAPTOP ON[protected]. AND LAPTOP STARTS RESTART ISSUE AFTER 1 MONTHS THEN I AM SEND THIS ISSUE ON EMAIL SUPPORT OF LENOVO. THEN COMPANY GIVES TOO MANY TIPS FOR SOLVE ISSUE BUT EVEN AFTER 1 MONTHS. ISSUE NOT SOLVED. THEN COMPANY TAKE MY LAPTOP FOR SERVICE BUT AFTER 1 TO 2 MONTHS COMPANY GIVES ME LAPTOP BUT MY LAPTOP AGAIN HAS SAME ISSUE. THEN AGAIN I AM GIVE MY LAPTOP TO LENOVO SERVICE CENTER BUT THIS TIME ALSO COMPANY NOT RESOLVE MY ISSUE AND ALSO NOT GIVES ME REPLACEMENT OR REFUND. AND TILL DATE MY LAPTOP ON LENOVO SERVICE CENTER. CONTACT NO: [protected] OR [protected]. I FACE MANY PROBLEMS BUT COMPANY NOT LISTEN SO PLEASE HELP ME. THANK YOU.

I had purchased LENOVO Z580 (Ideapad) laptop on Sept, 2012 and the same is came with the “3 years Warranty & 1 year Accidental Damage Protection”. I had chosen LENOVO, as I had already used Thinkpad Series earlier when I was working in a company in Mumbai. So, I was pretty confident about the quality & efficiency of the company’s product and chosen the same for personal use. But, recently 15-20 days ago, I found that my Laptop is having gap between the bottom frames with broking sound, when I was opening it with the screen. So, I get to the nearer service station of LENOVO (Sysnet Technologies, M.P. Nagar, Bhopal) for the resolution of the same, but the fellow had called the problem of Hinges and as per him that may cost around Rs.12000/- to Rs.14000/-. He also took my Laptop Serial No. & contact details for providing the extact information, but he has not called yet. Due to this I am not able to use my Laptop freely and my professional work got affected due to the same. After sparing 7-8 days, one of my friends (a Hardware Engineering) had opened the frames and found that 5 nuts (affixed in the frame) are broken. As per him, if this Laptop is not yet open and no accident had been happened, then it is a case of bad quality plastic used for manufacturing these frames. As, I use my laptop so carefully and keep it safely it could not be broken due to usage and it is being used by me only from the date of purchase. Afterwards, I called LENOVO customer care for assistance of this sort of a problem, but they had told me that the same will be dealt at local service station only. I am afraid of purchasing the LENOVO Laptop, as it is not of that quality materials which I had assumed according to my earlier usage. I am also afraid of after sales services of LENOVO and their customer care. Also, if the quality of the product is so bad, then why should I bear the expenses for repairing & deterioration of my professional work. If the company is so huge and having such wide range of products, it must have that quality and after sales services which reflects the goodwill of the brand. Thanks, Awadhesh Bais [protected]

i have purchased my laptop y510p on 1 june 2014 with 2 year warranty extension (as a offer) but i dont have any details about my warranty extension so i asked to customer care exutive and they denied that there was not any offer at that time. there are some following problems which are not resoled yet . i had called more than 200 times but no reply came to there side. ->2 year extension (not solved ) ->wify strength problem(not solved) ->performance problem(60% corrected afet replacement of motherboard) ->mousepad problem(80%corrected) battery problem(not solved) ->performance is not upto the mark when i purchased your laptop i think your services are good but here i am telling you that you are not deliver what you say.

My name is Varun Singh. My mobile IMEI No.[protected]. I have purchased lenovo mobibel model A516 Grey. In warranty period mobile's touch screen did not worked. I submitted mobile sector-2 noida-20130 service centre on 3rd July 2014. After repair i got mobile and i reached at home (Noida to My home is 15 kms from 1 side) than i saw touch not working. Lenovo engineers have changed touch screen panel 3 times and changed mother board but i am facing same problem. I have submitted 6 times for same problem. I am writing the e-mail again and again and got reply on 4th Aug 2014. I am saying for refunding my money but company not refunding my money. Please help me for refunding my money. I am attaching job sheet.

Thanks
Varun Singh
[protected]

I am using Lenovo P770 handset from approx 1 year but from last 6 mnths I am facing numerous quality issues in the handset. My phone is getting heated up to the level of explosion & does also have display prob of having yellow patches on half of the screen which has occurred twice in last 6 months. On 03May14, I deposited my handset at Chandigarh service centre and it was been informed by them that there’s an issue in display hardware.As per them the hardware isn’t in the stock & will be sourced from outside which will take max of 7-10 days. Unfortunately I got it back aftr 24 days on 27th May’14 Further unfortunately when I reached home, I realized that the earpiece isnt working at all. Again the handset was been given to service centre for a day. The service centre executive confirmed tht they missed to connect some internal wiring of ear piece while resolving previous complaint of patches on screen.(Really surprising) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using hands free device for my safety. The same was also informed to Service Executive Gurdeep telephonically aftr 2 days of receipt of handset In Mid July again noticed yellow patches at the bottom of screen.The handset was again been submitted at Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated very much. The same was been checked by executive Gurdeep. On 04th Aug, received call from Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. Now Chandigarh Service Centre is asking me to take back repaired mobile and is ready to replace it even though as per my understanding, its having manufacturing defect. Request you to pls help

I am using Lenovo P770 handset from approx 1 year but from last 6 months I am facing numerous quality issues in this handset. My phone is getting heated up to the level of explosion and does also have display problem of having yellow patches on half of the screen which has occurred twice in last 6 months. I have already got the mobile repaired once from your Chandigarh Service Centre and as of now again it’s with service centre only. On 03rd May 14, I deposited my handset at your Chandigarh local service centre for service and it was been informed by service centre that there’s an issue in display hardware. As per them the hardware isn’t in the stock and needs to be sourced from outside Chandigarh which will take max of 7-10 days. Unfortunately I got the handset back after 24 days i.e. on 27th May’14. Further unfortunate of me when I reached home, I realized that the ear piece isnt working at all. Again the handset was been submitted to your service centre for a day long. The service centre executive confirmed that they missed to connect some internal wiring of ear piece while resolving the previous complaint of patches on screen. (Really surprising!!!) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using hands free device for my safety. The same was also informed to Gurdeep (service centre executive) telephonically after 2 days of receipt of handset. Unfortune continues:- In Mid of July again noticed yellow patches at the bottom of screen. The handset was again been submitted at your Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated up to an extent. The same was been checked by executive Gurdeep. On 04th Aug, received call from Mr. Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. As of now also Chandigarh Service Centre is asking me to take back repaired handset and not ready to replace the handset although as per my understanding, it’s having a manufacturing defect. request you to pls help. Thanks & Regards, Gaurav Munjal, Mohali, Mob:-[protected]