Lenovo Complaints & Reviews

I had submitted my phone for repair from on 1st of August. I had submitted my purchase bill too. Today is 18th of August and still they are telling that the phone is not repaired. I had sent mail to Lenovo "Services_ed". Even from them I did not get any positive response. Finally I have come here for help. I am not asking for technical support. I want my phone back repaired. Kindly do the needful. Thanks & Regards Sithara Sunny

It has not even been a year since i got this Lenovo laptop G400s. 1. It is extra slow. 2. The speakers don't work. 3. The wifi connection to this laptop is very slow or does not connect at all. (When it connects to other gadgets in the same parameter) 4. It hangs a lot. I need an exchange for this laptop since facing so many problems within a few months of purchase is unjustifiable.

I bought a Lenovo G580 laptop from lenovo. I had a problem in motherboard. I already updated my warranty for one more year, Rs.5000 paid. They didn't rectify my laptop. I complaint my times in lenovo service centre, but there is no use. They keep telling to contact me after 10days. It's near by 3moths after register my complaint. I request you to take action against the lenovo service centre. i attached the photo copy of Warranty slip and invoice slip and Booking Form. Please do the need.. thank you By D.SUDHAKAR S/o C.DEVARAJ 5-2-40D, EARRIKKADU, KOODAKKAL KATTU VALAVU, POOLAMPATTI (PO), IDAPPADI (TK), SALEM (DT), 637107. [protected] Lenovo G580 Core I5 Laptop 3rd Generation, M-3120/GB/500GB/DVD RW SL NO:WB07552546

Hi,
actually, 10 days before i was registered a complaint regarding no display in my lenovo G510 laptop.
your lenovo engineer came to my location and solve that problem but i will cause another problem that is" wifi is not connecting " that means the wifi is totally disabled it is unable to enable.
It showing cross red mark in the signal place in the start bar.
I already tried with different service center for installilng drivers and i also installed the drivers with which is available in the mobilesupport.lenovo.com


please help me to get recover from that problem...

Dear sir, name; Harshit m. padalia >> company;Lenovo >> addresh; aalap heritage, d-59, near satya sai heart hospital, satya sai >> road, rajkot-360005. >> phone no.;[protected] >> email;[protected]@gmail.com >> serial no.;CB24465764 >> type&model no.;notebook-g505s I AM PURCHASER LAPTOP ON[protected]. AND LAPTOP STARTS RESTART ISSUE AFTER 1 MONTHS THEN I AM SEND THIS ISSUE ON EMAIL SUPPORT OF LENOVO. THEN COMPANY GIVES TOO MANY TIPS FOR SOLVE ISSUE BUT EVEN AFTER 1 MONTHS. ISSUE NOT SOLVED. THEN COMPANY TAKE MY LAPTOP FOR SERVICE BUT AFTER 1 TO 2 MONTHS COMPANY GIVES ME LAPTOP BUT MY LAPTOP AGAIN HAS SAME ISSUE. THEN AGAIN I AM GIVE MY LAPTOP TO LENOVO SERVICE CENTER BUT THIS TIME ALSO COMPANY NOT RESOLVE MY ISSUE AND ALSO NOT GIVES ME REPLACEMENT OR REFUND. AND TILL DATE MY LAPTOP ON LENOVO SERVICE CENTER. CONTACT NO: [protected] OR [protected]. I FACE MANY PROBLEMS BUT COMPANY NOT LISTEN SO PLEASE HELP ME. THANK YOU.

I had purchased LENOVO Z580 (Ideapad) laptop on Sept, 2012 and the same is came with the “3 years Warranty & 1 year Accidental Damage Protection”. I had chosen LENOVO, as I had already used Thinkpad Series earlier when I was working in a company in Mumbai. So, I was pretty confident about the quality & efficiency of the company’s product and chosen the same for personal use. But, recently 15-20 days ago, I found that my Laptop is having gap between the bottom frames with broking sound, when I was opening it with the screen. So, I get to the nearer service station of LENOVO (Sysnet Technologies, M.P. Nagar, Bhopal) for the resolution of the same, but the fellow had called the problem of Hinges and as per him that may cost around Rs.12000/- to Rs.14000/-. He also took my Laptop Serial No. & contact details for providing the extact information, but he has not called yet. Due to this I am not able to use my Laptop freely and my professional work got affected due to the same. After sparing 7-8 days, one of my friends (a Hardware Engineering) had opened the frames and found that 5 nuts (affixed in the frame) are broken. As per him, if this Laptop is not yet open and no accident had been happened, then it is a case of bad quality plastic used for manufacturing these frames. As, I use my laptop so carefully and keep it safely it could not be broken due to usage and it is being used by me only from the date of purchase. Afterwards, I called LENOVO customer care for assistance of this sort of a problem, but they had told me that the same will be dealt at local service station only. I am afraid of purchasing the LENOVO Laptop, as it is not of that quality materials which I had assumed according to my earlier usage. I am also afraid of after sales services of LENOVO and their customer care. Also, if the quality of the product is so bad, then why should I bear the expenses for repairing & deterioration of my professional work. If the company is so huge and having such wide range of products, it must have that quality and after sales services which reflects the goodwill of the brand. Thanks, Awadhesh Bais [protected]

i have purchased my laptop y510p on 1 june 2014 with 2 year warranty extension (as a offer) but i dont have any details about my warranty extension so i asked to customer care exutive and they denied that there was not any offer at that time. there are some following problems which are not resoled yet . i had called more than 200 times but no reply came to there side. ->2 year extension (not solved ) ->wify strength problem(not solved) ->performance problem(60% corrected afet replacement of motherboard) ->mousepad problem(80%corrected) battery problem(not solved) ->performance is not upto the mark when i purchased your laptop i think your services are good but here i am telling you that you are not deliver what you say.

My name is Varun Singh. My mobile IMEI No.[protected]. I have purchased lenovo mobibel model A516 Grey. In warranty period mobile's touch screen did not worked. I submitted mobile sector-2 noida-20130 service centre on 3rd July 2014. After repair i got mobile and i reached at home (Noida to My home is 15 kms from 1 side) than i saw touch not working. Lenovo engineers have changed touch screen panel 3 times and changed mother board but i am facing same problem. I have submitted 6 times for same problem. I am writing the e-mail again and again and got reply on 4th Aug 2014. I am saying for refunding my money but company not refunding my money. Please help me for refunding my money. I am attaching job sheet.

Thanks
Varun Singh
[protected]

I am using Lenovo P770 handset from approx 1 year but from last 6 mnths I am facing numerous quality issues in the handset. My phone is getting heated up to the level of explosion & does also have display prob of having yellow patches on half of the screen which has occurred twice in last 6 months. On 03May14, I deposited my handset at Chandigarh service centre and it was been informed by them that there’s an issue in display hardware.As per them the hardware isn’t in the stock & will be sourced from outside which will take max of 7-10 days. Unfortunately I got it back aftr 24 days on 27th May’14 Further unfortunately when I reached home, I realized that the earpiece isnt working at all. Again the handset was been given to service centre for a day. The service centre executive confirmed tht they missed to connect some internal wiring of ear piece while resolving previous complaint of patches on screen.(Really surprising) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using hands free device for my safety. The same was also informed to Service Executive Gurdeep telephonically aftr 2 days of receipt of handset In Mid July again noticed yellow patches at the bottom of screen.The handset was again been submitted at Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated very much. The same was been checked by executive Gurdeep. On 04th Aug, received call from Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. Now Chandigarh Service Centre is asking me to take back repaired mobile and is ready to replace it even though as per my understanding, its having manufacturing defect. Request you to pls help

I am using Lenovo P770 handset from approx 1 year but from last 6 months I am facing numerous quality issues in this handset. My phone is getting heated up to the level of explosion and does also have display problem of having yellow patches on half of the screen which has occurred twice in last 6 months. I have already got the mobile repaired once from your Chandigarh Service Centre and as of now again it’s with service centre only. On 03rd May 14, I deposited my handset at your Chandigarh local service centre for service and it was been informed by service centre that there’s an issue in display hardware. As per them the hardware isn’t in the stock and needs to be sourced from outside Chandigarh which will take max of 7-10 days. Unfortunately I got the handset back after 24 days i.e. on 27th May’14. Further unfortunate of me when I reached home, I realized that the ear piece isnt working at all. Again the handset was been submitted to your service centre for a day long. The service centre executive confirmed that they missed to connect some internal wiring of ear piece while resolving the previous complaint of patches on screen. (Really surprising!!!) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using hands free device for my safety. The same was also informed to Gurdeep (service centre executive) telephonically after 2 days of receipt of handset. Unfortune continues:- In Mid of July again noticed yellow patches at the bottom of screen. The handset was again been submitted at your Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated up to an extent. The same was been checked by executive Gurdeep. On 04th Aug, received call from Mr. Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. As of now also Chandigarh Service Centre is asking me to take back repaired handset and not ready to replace the handset although as per my understanding, it’s having a manufacturing defect. request you to pls help. Thanks & Regards, Gaurav Munjal, Mohali, Mob:-[protected]

Lenovo :One of the worst and pathetic server : assures quick support but, on reality service is absolutely rubbish. Think 10 times before you purchase lenovo product. Here is the story. I bought Lenovo G90 Just 2 months back (May 14). It has been giving some or other issue, which i fixed myself. In July 25 my screen went off and I could not start my system. I had raised a case with Support on 26th, and since called 10-12 times. But no response yet. Finally an engineer visited on 6Aug, but again another Hick-up: wrong part was shipped (LCD of some other model). Now again the entire process starts. On top of this, technical engineer can't be sure, if it is a DISPLAY issue or a mother-board issue, which they would come to know only after they try the correct LCD. GOD help me and other LENOVO customers. SO NO : [protected]

Smartphone business is not Lenovo’s cup of tea, i have purchased Lenovo s660 from Paplion Digitek thane on 14/04/2014 within 3 months time today its lying dead with Lenovo service center –Krishna Electronics - Thane for cellular network detection problem, low audio level problem from 16/07/2014, till date for last 17 days the service center promising that they will give my handset next day, two working days or come on Monday, come on Tuesday and its goes on and on.
me and my wife has used Lenovo laptop for many years so we thought Lenovo Mobiles will be the same ‘problem free’-‘long lasting device’, but it's not true. It' biggest products, they have ever made. when I first complained to dealer about heating of phone, he said its due to metallic body, when I I pointed out that earphone sound output is low, they said its Smartphone not music phone so sound is moderate. The worst part is when I supposed to receive a business call, phone network connector stopped functioning, I came to know about the problem only when I noticed apart from phone calls, I haven’t received any social media updates in last 4 hours. It’s total , no guarantee that this phone will help you in emergency.
Service center is the biggest disappointment cream on top of all this, it’s center for lava, Lenovo. maxx, so huge crowd, no explanations to customer an d finally huge delay in servicing. Even after 17 days I am unable to understand what’s the repair status of my mobile phone, even the Landline phone number provided by service center never gets connected, you have to spend your time and money to reach physically @ service center. Purchasing Lenovo phone is, real mental torcher.
I request you to plz plz don’t purchase such substandard products with zero service support!!

I had purchased an mobile handset of Lenovo brand which was having network issue from day one . I thought it is because of Monsoon. when i went to service center for replacement i was told it will not be replaced & also it will take 10 working days. I want the handset to be replaced

i purchased idea tab A1000 as on 3 november 2013 i faced so many problems in it ...space problems and it is useless .. . when i ordered cover i received it after 4 months . space problems sim problem and so many other problems purchased form : fore techniques, pakhowal road ludhiana S/N- HGCORYQZ

It takes 30 to 45 minutes minimum to start. A sound is coming out at regular interval. One USB port is not working other is not working properly. Some times it closed automatically. Right & Left click option on key board is not working.

Dear sir/madam I had bought 'Lenovo A-526' on 24th June. But, I am regret to tell you that I it's not working as expected. My problem is that sometime mostly apps shows that 'unfortunately, that app has stopped'. Like when I try to open play store it shows 'unfortunately, google play store has stopped'. Even, I am not able to open play store. As it shows 'Connection timed out'. I try again and again but it shows same keywords. I am not able to operate my phone. I would like to tell you that I am not even able to contact Lenovo customer care no. [protected]. So, I hardly request you to solve my problem. It's serious for me. I hope, you will help me. Please help me! Thank you Yours customer Kartikey

i had purchased lenovo lap top on july 7th, from this day on i have been trying to do, on line registaration, calling people in Bangalore, no body has been taking any interest, i have purchased the lap top from goa lenovo show room, I never expected such a service. and the Bangalore office is just denying they have not received any off my emails, when they have already been corresponding with me on email. anyway i regret buying because the service is zero

I have an Idea pad A2107A. the serial no isXDO1359488.I purchased it on 25.08.13 under the name of Meetu Bajaj.Now it is not charging .It is showing loose connection and sometimes it takes charge and sometimes it is not.I went to service center but the company is telling that it cannot be covered within warranty period as this is considered to be external damage.But how is it possible there is no problem in the socket and the motherboard is not taking charge then how can it be external damage??????????? Please help me in resolving this problem. My contact Number is [protected]

Hello Sir, I am harish from Bangalore. I gave my Lenovo phone for service center on 3rd of july and tech support person said you will get your phone on 8th of july, its hardware issue (Network IC needs to be replace) but still they are saying part is not dispatch from Gurgaon. Again they are saying it will take more than 5-6 days. Kindly if its not resolving then give me new phone. I called to Lenovo service center guy named Chetan so many times, now they are saying part is not available in the stock. IMEI No - [protected] Billing Name - Harish Kansal REPLY FROM LENOVO Services_ED Jul 11 (7 days ago) Dear Customer, Firstly, I would like to thank you for considering Lenovo and reaching out to me. I understand and regret the inconvenience that you are facing. I am connecting you with a special services team that I have created, to manage such issues with urgency and speed. Please expect a Lenovo representative to contact you within 24 to 48 working hours and support you with fast and appropriate action. This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and assure you of a speedy resolution. Thanks & Regards, Services-Executive Director Email ID - [protected]@lenovo.com harish kansal <harish.[protected]@gmail.com> Jul 14 (4 days ago) to Services_ED, support, MIDH, Special, Arun, Mir Hello Sudipto Ghosh, You write an email that someone from our team will call you soon with in a day, but I did not get any call from your team. Again today morning i called to customer care, they are saying still parts not available in all store/Service Centers. Now can you tell me why it's taking much time to resolve this issue. Kindly provide me the new phone or refund my money. I am thankful to your team for providing this kind of wonderful service. Regards, Harish Kansal [protected] MIDH Care Jul 14 (4 days ago) to me Dear Customer, Thank you for Contacting Lenovo. Please accept my apologies and regrets. We wish to inform that we are arranging spare parts in order to resolve your issue and for the same we are in touch with our team. We shall update you on this shortly. We thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team

My Name is Lok Pavan, I bought Lenovo K900 last year from flipkart, after using it for 6 months i found white bright pixels appearing on phone display. I contacted Lenovo Support center in Hyderabad and gave the mobile to change the display( In Warranty). After one month they replaced the display, after using it for not even one day again i found same problem on display. Again i approached them, again they raised a new request for display and gave a new Job Card. After 1 month i got a call from them to collect the replaced display mobile. i went there to collect my mobile but there again i found the same problem and shouted on them. requested lenovo midhcare and some of the higher officials in lenovo support for proper resolution for this but they delaying and dragging this for past two months. The Warranty of my mobile will be lapsed in coming month.