Lenovo Complaints & Reviews

Kind Attn : Mr. Sudipto Ghosh ( India Services Executive Director) Respected Sir, Myself Ketan Parmar from Ahmedabad, Gujarat. my cell no is [protected] Need your help. I recently on 1 Nov 14 purchased Lenovo S930 from retail shop and IMEI/SN no. is [protected]. On 13th Nov 14, i was unable to charge it and there were problems like start up issue and it was hang. So I have given this mobile to your below service center on 14th Nov 14, in time 11:49:40 Country/RegionState/Province Company Contact DetailsProduct IndiaGujarat Vision Care 122 Prathana complex, Nr Kakadiya Hospital, India colony Cross Road, bapunagar, Ahmedabad-382350, Bapunagar, Gujarat Working Hours n/a[protected] E-Mail Address: n/a Fax: n/aSmartphone Service receipt no : SRIN[protected] Fault Code mentioned on service record is : M7102. My problem is starts now, as i am not getting any final confirmation from above service center when exactly i get my mobile. If this is the performance standard of Lenovo products and service centers, i don't think people once purchased Lenovo may recommend your products to purchase any potential customer. I don't think this mail is delivered to the right person and i will get answer of this mail but if authorized people are active, this kind of complaints may control by giving better products and better service. Moreover, you can understand, it is difficult to wait for a mobile phone for long time (when you purchased new one) given to service center. Do you think everybody has to keep a extra phone to avoid any inconvenience due to delay in service. Request you to look into this matter and get my mobile replaced with new one. Best regards, Ketan Parmar

my phone is not working from the beigning, and when i contact lenovo customer support regarding the issue of my phone, they are not ready to get replacement of my phone, so i just want my phone get replace or refund of my money, please help me with it . name-Nitin Bajaj contact no.-[protected] email-nitin.[protected]@gmail.com device-Lenovo A850 address-B-6, anmol vihar, srinagar road, gudhiyari, raipur

I am using T440p laptop from last 3 months. I started realizing that the great amount of irritation in my left hand while using and after using laptop. I thought its the problem with the fan. So, fan was replaced as its under warranty. But, the problem still exists. I believe that its not a simple heating, but, its generating great amount of radiation, which is resulting the irritation throughtout the day. These days, I am not even touching the keyboard with my left hand, using a glove for timebeing. Please let me know what to do?

I bought a new Lenovo S850, IMEI no- [protected]. It becomes dead with in one week o[censored]sing. I submitted the handset in lenovo care, they took more than 15 days to repair it. Now again it is dead with in one day. It is ridiculous to use lenovo mobiles. The service centers are D grade. I will never buy a lenovo mobile set. Disgusting

I bought one Lenovo mobile (S850) during last week from Sharjah E.Max, facing problem in signal coverage and frequently lose coverage where ordinary mobiles shows sufficient signal. Most of the time the caller gets a message that my mobile is switched off.

I hove submitted twice to the service centre and in addition almost for 1 month phone was not working.haing bought on 24th may 14, in last 6 months 3 months phone could not be used, once mother board was changed and now there is no connectivity. it is a big issue as consumers in India are taken for ride and only the consumer forums are of help. i request that i[censored] can take up with theeir MD. Regards D Kumar

Dear sir/mam.this is sayad sabir ali bought a lenevo flex10 on june.2014.after 1month my flex hang n i took my laptop to my nearest servicepoint..supreme system bhubaneswar.sahidnagar.they said that harddisk of laptop replace it tooks 2months after that supreme system again said that operating system of flex10.not load it will take 5days but after that more than 3months i had contact with his engineer and also custommer care of lenevo all comited to do within a week but un furtunately till today its not resolve.i am totally fedd up. itz a punished for me why m purchasing lenevo product. plzz do the needfull. [protected]. s.ali.

Your Shipment #[protected] for Order #[protected] Item Sku Qty IdeaPad Z50 FHD (Silver) Festive Offer I want to avail the Diwali festive offer! Please add to my shopping cart [protected] 1 Shipped By Tracking Number Bluedart [protected] Your order has been shipped through blue dart . You can track your shipment at https://www.bluedart.com by tracking no [protected] BUT TO SURPRISE THIS ONLY POWER BANK DELIVERED AFTER every day of the follow up. Please donot buy anything from LENOVO... PLEASE DONOT WASTE YOU TIME AND MONEY.. i have been calling but no one picksup the phone... no reply of emails.. i cannot write my words of frustation and feeling here.. but in one liner.. Phase which i have gone through please avoid doing and purchasing from lenovo.. This for all guys to help who does the review before purchasing..

This is Ishwari Dighe, was a proud lenovo user.It is my painful dis-satisfactory feedback and complaint about lenovo service centers and their repairs.I have Lenovo S820 Row mobile phone of 12 MP front camera which is in warranty and was working very much properly when it was new then it started becoming blur and even i found range problems.I went to lenovo service center in Pune at Shivaji Nagar named as Fourtech Computers.On 27th September 2014, IMEI No-[protected], which they assured me of giving it on 4th October 2014, I went on 6th October to collect my phone which I was told that is still not repaired.After this they again assured me of giving my phone repaired till 10th October, I purposely gave them time to repair and provide my phone totally repaired and i went again to the service center which is 20 km.s away from my house to pick my REPAIRED phone.On 13th October I was made to sit for an hour or two because the phone was still not repaired and after they gave me my repaired phone as they say, I checked the phone and I was dissatisfied.They changed the camera 3 times finally the problem was solved for the time being, after 2 to 3 days I am still facing the same problem.I went again to complaint on 5th November 2014, I asked them to repair my phone in front of me but as they denied to do so I asked them to order the parts required and as the manager was not in position I was left unanswered. IMEI NO-[protected].On 8th November 2014, when I went back to get my phone repaired and ask the reason of what they did last time when the phone was submitted I was abused and answered abruptly by Mr. More, the manager of the service center.I am totally dissatisfied and insulted by this person.He totally denies his responsibility and blames the Lenovo company every time.The engineer who repaired my phone the last time that is on 13th October, did not tighten the screws well of the handset after changing the camera and PCB.When I opened my phone in the service center the cover was removed but the screw fell and the PCB cover was opened.The manager blamed me for physical damage which was not actually physical damage but irresponsibility of the engineer.On 8th November 2014, I have submitted my phone again for repairing to the same service center, same IMEI No. which they have assured me of giving it on this Saturday that is 15th November 2014.I am totally frustrated by the behavior and response of the Manager and I claim this as mental harassment.Please give me my phone totally repaired or please give me my cash back that i invested on this phone or if the phone is not repairable please provide me a non-defective newly packed piece...!!I want some solution for this issue.Please resolve my problem.

I have Lenovo S820 ROW handset,
I am facing problem of blur images, hanging of phone, network problems.I have logged complaints in the authorised service centre of Pune (Fourtech computers).I am very very much dissapointed with the service of the service centre.i had given my ph for repair on 27/09/14 which they assured me of giving back in 7days.I got my phone repaired as per they say on 13/10/14 which when i checked was not repaired still after that I was made to sit for an hour or two then they gave me some what repaired phone which was not actually repaired then i was told that this is only the clarity which i will get not more than that.After checking the same i am still facing the same problem which is not solved yet.they gave me the cell phone unrepaired plus they did not tighten the screws from which PCB is changed n after the screw fell n the portion was opened they are blaming me for physical damage .This is mental harassment as i claim because i live 20kms away from the service centre and i had almost unnecessary visits to the same service centre for almost about 8times.i am very much frustrated totally by Mr. More's response and behaviour with me .He is the manager of this service centre and he blames the company totally for its faulty parts n repairs and doesnt take any responsibilty about it. i am very much concerned about my money invested in this phone but i am not at all getting proper benefits please let me know to whome should i speak to or what shall i do?please give me replacement for my phone or my moneyback i have total of 3 complaits logged to which i am unanswered and dissatisfied

Dear Sir/MadamI have purchased a lenovo mobile model no. A706 from lenovo retail counter situated at Laxmi Nagar, New Delhi.Some time used this mobile. One day, the mobile has been hanged and i have checked its memory and found that the memory of the mobile is 756 MB RAM instead 1 GB RAM. I have shocked to see this and contact lenovo customer care but not response to me after then i visited to the retailer shop. The shopkeeper has been not resolved the matter. Then i have many time to contact customer care but not resolved the matter.so i request to you please resolve the aforesaid matter.If you not clear aforesaid matter i can reach consumer court and step to file a compliant against you.

I have purchased Lenovo notebook g50-70 on 12 oct 2014. I have also registered on website lenovopromo.net to get 2 yrsadditional warranty+power bank, by uploading all the required documents there. I also had received confirmation mail on 24/10/2014. In that mail they mentioned clearly that they will send notification mail after receiving DD within 48 hours. I have despatched DD of Rs.1099 through Professional courier on 29/10/2014. So far I have not received any notification email. I have been asking them about it through email id provided by them, but no response. The mentioned phone number is also not reachable. Please let me know the position. Kindly help. --Manjiri

MY TICKET NUMBER IS 24549, MY NAME IS VICKY TIWARI, PLEASE CHANGE MY EMAIL ID FROM [protected]@gmail.com TO [protected]@gmail.com AS I AM FACING PROBLEM IN SIGNING IN THE PREVIOUS EMAIL ID, PLEASE DO IT AS FAST AS POSSIBLE SO THAT I CAN AVAIL DIWALI WARRANTY OFFER 2014.

I am Subaraj from Madurai, Tamilnadu, I am using lenovo G430 laptop, I had dull display problem so I called lenovo tollfree number they gave an authorised service centre address near by my location (Hi Tech Informatics Pvt Ltd., Room No:216, No:20, Friends Mahal, Koodalazhagar Perumal Kovil Street, Madurai - 625001), today morning i went there told about my display problem, they said you go now we will check and inform you about how long it will take to solve and how much cost, also they didn't gave me any acknowledgement bill copy, then evening i received a call from them they told display problem solved come and collect it and pay service charge Rs.800, when i go there they solved my display problem but now they make a keyboard problem, when i asked about it they are not accepting their fault cheating me and only blaming me, I am very much hurt because of this poor service, such a great company has a very worst service centre, they are not giving a fair response treating me very bad, their disrespectful way of speech and words pains me lot. They are not serving me for free then why they using such a rubbish words, I need a solution for this, I believe someone will hear and help me. I am sorry to say this I will never buy and never advice my friends to buy any lenovo products.

Hello Sir I had raised the complaint in warranty period on 24 Oct 14 about over heating of my laptop then they changed the part but the problem is still existing and we talked to Lenovo customer care now they are saying that your laptop is out warranty and we cant help you with that.

I HAVE GIVEN MY LENOVO P780 SMART PHONE FOR REPAIR UNDER WARRENTY ON THE DATE 22-11-14. THEY HAVE TOLD THAT PHONE WILL BE REPAIRED WITHIN 15 DAYS. AFTER 15 DAYS THE STATUS IS PENDING. THEY HAVE GIVE ONOTHER DATE SO JUST COLLECT BACK MY PHONE. THEY DONT ASSURE PHORE THE SECURITY OF DATA WITHIN PHONE. IMEI NO [protected] I HAVE CALLED ON MOBILE NUMBER THEY HAVE GIVEN WITH JOB CARD BUT THEY HAVE NOT ANSWERED. JOB NO SRIN[protected] HONEST COSTEMER CARE CENTRE. DURGABAZAR, HIMATNAGAR, PIN 383001. PLEASE PROVIDE THE SECURE WAY BY WICH I SHOULD NOT HAVE TO HAND OVER MY PERSONAL PHONE LOADED WITH PERSONAL DATA TO ANY ONE WITHOUT MY PRESENCE. I JUST WANT TO ERASE ALL DATA BUT DUE TO NO DISPLAY IN PHONE I CANT DO IT. ONCE IT WILL GET REPAIRED THEY CAN SEE ANY THING IN MY PHONE AND I DONT WANT THIS TO HAPPEN. GIVE ME THE WAY.

Sir, I have purchase a lenovo Laptop Machine Z-50-70. The particulars of the said machine are as under : Buyer's Name : AAKANSHA AGARWAL Outlet Name : M/s COMHARD TECHNICS, MEERUT, U.P. Purchase Dated : 23.9.2014 Laptop Serial Number : 59428433YB04180416YB04180416YB 04071250SYB04180416 Adapter No. : 11S45N02532ZSH846S2E2 Immediately after purchase, I have sent the camera copies of the desires documents to avail the THREE YEARS GUARANTEE. However, vide your E.Mail dated 26.9.2014, you have further required the visible documents. I again sent the scanned copies of the desired documents vide my E. Mail dated 28.9.2014 and finally, vide your E.Mail dated 29.9.2014, you have verified that you have validated my documents successfully and are in process to send the invoice copy to lenovo document verification team for the final approval within 21 days. However, more than 02 months (60) days have passed nothing has been done so far. At the time of registration for availing the Guarantee, a TICKET NO. 24295 was also generated. I have contacted your Call Centre on No.[protected], so many time. Lastly, I contacted on 03.11.2014 at about 4.30 P.M., and the person attended the phone, has assured me that the decision will be taken within 03-04 days as my Ticket No. 24295 is showing to some other customer. I am to request you kindly to look into the matter and take action in the matter and I may be allowed guarantee for THREE YEARS as promised at the time of purchase. I am once again sending herewith the scanned copies of the INVOICE/SERIAL NUMBER of the above said Machine. Thanking you, AAKANSHA AGARWAL D/o SANJAY AGARWAL PHONE NO. [protected], R/0 A-225, Sradha Puri Phase II, Sardhana Bye Pass, Kanker Khera, MEERUT CANTT - 250 001. U.P.

I purchased a Lenovo Tab A 2107 and in thirteen months the piece became non functional. The Tab was switched off on a day and put for charging. The next day Tab couldn't be switched on. I took it to the authorised service center and those guys told me that the board needs to be replaced and it would cost over Rs 7000/-. The cost was 10K and they were quite cool about it. I complained it to the company and escalated it to the service head. Those guys gave me cool, one liners that it would cost that much. The want us to follow repair by replacement as is the case in countries like Japan etc. I met three customers in the service center with the same complaint. The guys at service center just don't like to proceed further. Go for Lenovo Tab if you are ready for such surprised and you can afford it.This is applicable for all Tabs..

My issue in my tablet - It doesn't Detect The Sim Card. Where ever you go with a problem in Lenovo Authorized service centers, You can't find a solution! You will get a another Problem! And This is my second Experience in a different service center! Such a great experience happened to me in the service named "Active Comnet" in Alwarpet. I had a problem in my Lenovo S-6000 tablet. I went to the service center at "Active Comnet" in Alwarpet Chennai.They told that they need time to find out the issue in my tablet and they also said me to wait for at least 3hours.I have been roaming around the area for 3hrs. After Icalled them, they said "how can we find out the issue with in 3hr" . I asked them how long this will take.the person told that he require more than 2 days. I said okay. After 2 days, I called them, they repeat the same, They can't find out the problem with in this short period. I asked when it will happen.They told me next day.In the next day. I called them again.On this time they expressed in a different way. They said like this "If you want your tablet you can take from us, But still we aren't find out the problem"Even I didn't argue with them.they expressed in a bad manner. Again, I told it is not urgent for me.I request them to come up with a solution. At last, again they asked 2 days time again, I said okay After 2 days, I called them, they asked me to come and collect the tablet becoz they could not find out the problems.I collected my tablet from the store, Once I reached my home, I noticed that, they inserted a sim card in a wrong direction, So it was jammed into the slot., could able to remove. I called them for the solution, how can I remove the sim card, they simply told "use small pin or hook to remove!"(I know it can't remove by the help of small pin or hook) Points I need to mention: 1. They didn't update any status of tablet when its in their service center - I need to call them always for the updates.(even they told they will get back to me) 2.The wrongly inserted sim card is not belongs to me, I don't know to whom its belongs. 3. They way of approach is so bad.(The word service? is not belongs to them.) 4.Final, I hate Lenovo, Becoz they can't say that they are an International Company.

sir, i have bought a Lenovo G5070 series laptop on 27th september 2014 and i have registered it on www.lenovopromo.net and my ticket no. is #25910 but till now i'hv not got any confirmation. so please take necessary steps as soon as possible. ALOK KUMAR, MOB. NO.-[protected], EMAIL ID.- [protected]@gmail.com