Lenovo Complaints & Reviews

Dear Lenovo Team, I have invested in Lenovo tablet (Serial No : HB05T4GM) with impression that Lenovo having name having good and tested product. But After just after 5 month of moderate uses of Lenovo tab, it went off while it was changing full night. This tablet was working till 17th night and next day morning it was showing message as **meta mode ** and it was continuous rebooting. I remove it from charge and power off . But after that it never came up. Thereafter I have given that to Lenovo authorise service on 19th June below address in Bangalore . After 30 hours I received call from them that some of socket was burned and need to replace mother board but it not cover under warranty. I am having a very frustrating experience with Lenovo Warranty Support Team. I called to customer care about progress of case but i was very much unsatisfied to talk Lenovo customer care on 26 June (around 10AM) the way unprofressionally she talked . Without listing my view about case she told to take back your tablet since it does not covered under warranty as per there tech team and do what so ever i want to do. I have not brought Lenovo product to fight. It is not a matter of Rs. [protected] money . Itis not much big amount to customer but it is definitily matter to company . Is this the service lenovo is providing? My question was if it was working till 18th and it went off while charging in night, how can liquid mark inside. And there is no wet or liquid drop inside. It is totally unacceptable reason to void warranty. I am very much surprise to hear that your project which should be under 1 year warranty are not covered and I need to pay to rectify from my packet to make it work just after 5 month of buying product for reason I am not responsible. Please look into a issue and rectify it. I believe that Lenovo will take care about his product and make his customer satisfy. Looking forward your positive response .RegardsVikas kakkar (Serial No : HB05T4GM)Service station : Hitech Informatics Pvt Ltd # 301 & 7, 2Nd Floor, Oxford House, Rustambagh Main Road, Old Airport Road, Bangalore, Karnataka – 560017

I had purchased lenovo yoga 8 tablet on 2nd april 2014. It is not even 2 months and the tablet has crashed. I have given the same to the service center on the 17th of june and till date they have not been able to resolve the issue. I being a businessman, need to be online 24x7. I have been facing huge issues with respect to coordination with my clients on immediate basis. Every time i have to switch my switch my laptop on and respond to mails making it absolutely inconvenient for me. I either want a replacement or full money back so that i can buy a better product.

I purchased Lenovo P-700i dual SIM mobile phone on 12.12.2012 vide Invoice No. C2I-240762-A dated 12.12.2012 with phone serial No.[protected] & 1 year warranty. On 19.06.2014, phone suddenly started showing network problem and showing“invalid IMEI”. On the same day I called Lenovo online assistance and Customer Support No. [protected] and told them about the problem. They asked me to visit Lenovo authorized service centre at HCL/ T- TOUCH, 114, G.F., Veer Savarkar Block, Vikas Marg, Shakarpur, Delhi and told that as phone is out of warranty, therefore, it will be repaired with charges. On 20.6.2016, I attended the same service centre and engineer told me that it’s a minor software related issue and will be rectified by 21.6.2014 and service engineer collected my phone with Job Card No. 901 dated 20.06.2014. On 21.6.2014, I again visited the service centre and service centre personnel told me that 'main board’ of the phone will have to be changed and it will cost Rs. 6500+ service charge extra. What is the style of cheating by Lenovo? At present, market price of same model is Rs. 6500/= and they are demanding me Rs. 6500/= +service charge extra for repair. Moreover all other functions of the phone like Wi-Fi and all other features except SIM reading are working fine. In view of above, I request that Lenovo top-officers to look in to the matter and direct concerned staff to attend my complaint at a genuine price. C. M. SHARMA A-3/4, M S Flats Peshwa Road, New Delhi-110001 Mobile- [protected]

Don't Buy Lenovo Mobiles,
I bought a Lenovo A269i New mobile, after 20 days my mobile display is damaged by fell down,
i contact with universal shop they said to me that problem not covered in warranty then i decide given money for mobile service then they(Lenovo-service center) ask 5200 Rupees for change display, but i bought new mobile for 4100 Rupees only at universal.

The battery is not working, and I bought the laptop just 6 months back. In order to get the laptop to work, I have to disconnect the battery and then connect the power cable which then acts as the primary charge source. Please send someone to replace the battery.

Hello Sir/Madam I bought the lenovo laptop on 11 march 2014 and from the first day it started giving me hell lot of problem and i asked the lenovo people to replace the machine and they keep on replacing the hardware and not this machine is not responding good and these people are not willing to do anything and this is hampering my studies and what these people are telling that they can replace the part and if they order the part i have to wait for 10-15 days and than only the faulty part get replaced this is pathetic when every single hardware has be changed why cant they change complete unit directly. Please Help me with this

Following is the extract of my mails with Lenovo. Please read the mails from the bottom As you can see, nobody seems to be interested in looking into your complaints and they just give you false assurances, buy time by asking you to call later and never call back Attention : Mr. Sudipto Ghosh Dear Sir, As I excpected, I have not recieved any response whatsoever from Lenovo. Mr. Deepak (+[protected] was not reachable since morning. He once picked up the call at 11.58 p.m. and said hes travelling and would call back on reaching office. But he never called and his phone is constantly busy. Finally after 13-14 attempts he picked up the call and gave me a stereotyped answer that the technical team is still studying the matter. It was clear that this matter has been taken quite casually and overall nobody seems keen to look into the complaints of customers seriously . The way your representatives talk to the customers is a test of patience and good example of how to avoid customers and fool them around for days with no intention to help My address is given below. Please send your person to collect your handset defective or otherwise and give me my money back. The invoice for the same is already attached in my first complaint. The kind of mental harassment meted out to me in the last one month (I purchased the handset on 10th May) I would neither buy any Lenovo product for the rest of my life or recommend anybody to buy it but also inform about the pathetic after sales service of Lenovo. I am putting this issue on all the websites dealing with consumer complaints by evening. Thanks and Regards Arati Nagvekar - Legal Counsel Services_ED [protected]:52 Send To: "arati.[protected]@teyma.abengoa.com" <arati.[protected]@teyma.abengoa.com>, MIDH Care <[protected]@lenovo.com> cc: Subject: RE: Problem with WLAN Direct Dear Customer, Firstly, I would like to thank you for considering Lenovo and reaching out to me. Hi Team, Please look into this case ASAP. Thanks & Regards, Services-Executive Director Email ID - [protected]@lenovo.com _________________________________________________________________________ From: arati.[protected]@teyma.abengoa.com [mailto:arati.[protected]@teyma.abengoa.com] Sent: Friday, June 06, 2014 10:32 AM To: Services_ED Cc: MIDH Care Subject: Fw: Problem with WLAN Direct Attention : Mr Sudipto Ghosh (India Services Executive Director) Dear Sir, With reference to the trailing mail, please note that I have received pathetic response from the Company. First of all I called the helpline number on 3rd June 2014 in Mumbai and was asked to visit the Service Centre to resolve my issue. When I requested for online technical support, I was given reference of one number for technical assistance. I called that number but was unable to reach it. It was [protected]. I again called the helpline number and informed that their number is not reachable on which I was given the number of one Mr. Zulfi.[protected]. On talking to Mr. Zulfi, he gave me number of Mr. Deepak for technical assistance which turned out to be the same number ([protected]) as above which was not reachable. Finally I somehow managed to get in touch with Mr. Deepak. On talking to Deepak, I was further disappointed. He also asked me to visit the Service Centre. When I asked him for online assistance he gave me the number of Mr. Irshad. [protected]. I haven't been able to reach that number till today. On 5th June I tried to call Mr. Zulfi to follow-up the matter and I was assured thrice that my problem would be sorted out by 11 a.m. Finally I waited till 2 p.m. and called Mr. Zulfi myself. I am attaching the audio recordings of the calls for your reference. . Finally I was put online for technical support. It would be better if you hear the technical assistance audio yourself. That shows that your customer care has a stereotyped reply of asking customers to visits the service centres without understanding the nature of the problem or even trying to listen to it. I wonder how my problem would have been dealt with at the service centres when the technicians don't even know the inbuilt featues of the handsets I am surprised how poor customer service a multinational brand like Lenovo is providing to its customers by just fooling them around and taking them for a ride. I consider it to be a big mistake having trusted a brand like Lenovo which is just a new entrant in smartphone market when I actually had the budget to go for Samsung Note or an I-phone. I definitely want to take this compliant to higher levels. My next mail would have all your international managers in loop. Its high time everybody knows how badly customers in India (which is one of the biggest prospective market at international level) are treated and how their indian counterpart is bringing disrepute to " Brand Lenovo" Please note that I had been to your service centre in Thane even before i.e. on 17th of May with the compliant that my internet works terribly slow on the new Lenovo phone. After upgrading the software and doing a couple of trials to make it work, the person there informed that the phone is not compatible to provide good speed with a 2G Connection and I was advised to go for a 3G connection. If this fact is made known to the customers before they buy the product, they would think a couple of times before buying it. Kindly note that if I use the same 2G connection which works slow on my Lenovo Handset on my two year old phone i.e. Samsung Galaxy Ace Plus, it works perfectly ok Also the long battery power as shown in your commercial is absolutely sham and has nothing to do with reality. I wonder if all the S820 handsets are facing the same issues or its only me who is suffering because of defective handset. I want my problem to be dealt with as follows: 1. Kindly send your technician to my office or residence to address the above two issues OR 2. Kindly provide me a replacement of handset or my money back. Because the kind of problems I am facing in the first month o[censored]sing the product, I cannot imagine what problems will come through in future. Also please note that I dont want any phone calls asking me to go to your service centres firstly because the technical staff is ill-informed if the technical issues ( as you can hear the audio recording above) and secondly I am not interested in pursuing the compliant at your service centres because after all the mental agony I have gone through for the last one month while using your handset, its your duty to get my problem sorted out at my door step. Thanks and Regards Arati Nagvekar - Legal Counsel ----- Forwarded by Arati Nagvekar/Teyma/Abengoa on[protected]:58 ----- Lencare [protected]:47 Send To: MIDH Care <[protected]@lenovo.com> cc: Services_ED <[protected]@lenovo.com> Subject: RE: Problem with WLAN Direct Dear Customer, Greetings! We regret to hear the technical issues that you are facing with the Lenovo Phone. For technical Support, please contact: E-Mail ID: [protected]@lenovo.com Toll Free no[protected] Thank you for your understanding and cooperation. ______________________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: arati.[protected]@teyma.abengoa.com [mailto:arati.[protected]@teyma.abengoa.com] Sent: Monday, June 02, 2014 10:15 AM To: Lencare Cc: Services_ED Subject: Problem with WLAN Direct I purchased Lenovo Smartphone S 820 on 10thMay bearing IMEI No. [protected]. I am attaching invoice for the same. I am facing problem using WLAN direct in this phone. When I try to send or receive files using WLAN direct, my phone gets paired with other device. But the files cannot be transferred. When I try to recieve files from other phones using WLAN Direct, the other phone shows a message "waiting to send" for sending files to my phone. But the files are not transferred. I do not know if its a problem with the lenovo handset. But I need to get this problem sorted out at the earliest. I request you not to advise me to visit your service centre for this issue and solve my problem with online assistance or provide me the number of some dealer in Dombivli (Thane District) Maharashtra who can look into the matter. Because the Lenovo service centres in Mumbai are so less in number that is is difficult for Lenovo users like me to spend hours to travel from one end of the city to another to sort out our problems. Request you to kindly look into the matter at the earliest Thanks and Regards Arati Nagvekar

I purchased new p780 from rajshree mobiles raipur but set was unable to read memory card and there was sound problem too with set too but when i told them they refused to exchange with new set they told it will be repaired within 7-8 days now its 15 days and till not resolved as they are demanding more 4-5 days.

My qustion is that i reached a day later to exchange period as i was out of station and they refused to exchange and when they are not providing service in their period so i am finding myself helpless today as i have no option rather to accept.

Kindly help and give them a lesson

i purchased a laptop of lenovo last year in august.recently both the hinges broke out.as my laptop is within warranty period i called to their service center to lodge my complaint and take immediate remedial action.in return they told me to mail the invoice and snap shot of serial number which is found at the bottom of the laptop.i did as i was told.but now they are telling me to mail a clear pic of the serial number.have send several snapshots to them but still they dont seem to be satisfied.if a person is not having a good quality camera what is his fault in this case.and moreover the sticker at the bottom on which serial number is printed is of very light ink .

with in 10 days from date of bought the joint between display and keyboad panel get damaged on one side due to manufacturing fault(in service center also accept as manufacturing fault). customer support is too bad. but they are not ready to replace it. even though i register many complaints and escalate the complaint, they ask the amount of 3000 rupees for the replacing. so please dont buy lenovo products.

I had bought lenovo laptop around 9-10 months back. Since then I am facing problem with touchpad, pendrive ports, LAN ports and connection of screen with keypad. I have given my laptop for repair in a customer service center where the hard disk of 1TB started showing only 700 MB space.Dont know what was replaced when it was given for service.No port isn't working properly.Only one port among 4 USB ports for pendrive is working properly.Even the LAN port isn't working properly. Really... I could not expect such service from a global brand.

Dear Sir, i have sold a Lenovo Laptop having sr. no. CBZ 6636151 on dated 9.11.2013 from Micro World Computer, Nagpur and from 10.05.2014 my laptop is not charge. After charge make ON but batter of laptop doesn;t charge. i want to get New Charger on FOC basis

Hi Team, This is to inform you that i have purchased a smart phone K900 model from Lenovo 6 months back. On 4th April 2014 i had an issue and my mobile wouldnt charge. So i took to Lenovo service center where i was informed that the motherboard of the phone was fried and need to be replaced. It will take 10-15 days to order the replacement from Lenovo to get deliver which was quite unreasonable specially when there are courier's who can deliver products next day. But still i agreed and gave them all the required details and left the service center. I called them after 10th day and they told that the delivery has not yet reached service center. I called almost every week just to be informed that the item is not delivered. The product finally arrived on 4th May 2014 which is more than a month later. So they replaced the motherboard and still the mobile had issue powering-up. They said that now another part needed replacement and that will take another 10-15 days to get the delivery from Lenovo. I have spent such a big amount on this mobile just to keep it in service center. There is no satisfactory reply from customer care, every time i call they just say that the service center will get the part shortly.

I got a lenovo tab inin june2013, but there is a problem in my tab since feb2014, initially when iI visited a service centre here I was told that they need to format it for which I need to pay rs1250, inspite of being in the warranty period. I lodged an online complaint on lenovo support wherein I was given a service call num [protected] n I was told that my problem wud b fixed free of cost.since then I hv been running to this service centre n everytime I visit I hv been updated with a new problem, first they said it needs formatting, the problem remains, then they said the mother board needs to b changed, the problem still persist, then they said ur tab is not switchingon, then they said there is a virus, my tab isn't working properly since then and now a new problem, it gets sswitched off itself every now n then and the volume is very very very low inspite of keeping it on maximum, ...what do I do?pls pls pls help

D/S I hv purchased lenovo leptop in nov 2013 and placed an order in diwali offer scheme but Lenovo diwali offer order no[protected] not completed till now and ordered items not received, i hv called on given no [protected] but they told that product is out of stock and after that they are not attending any call on this no i hd also called on the do store and custmer care no but they told that this is the case of diwali offer and gave the same no for call but no answer on this no.

this is asha preethi, I bought lenova lapto from store name - laptop store, gandhi puram coimbatore, tamil nadu ph[protected] /[protected].we purchased on 26/4/2014.invoice number BLS/RC/14-15/0016 on (next day)27/4/2014 it was not booting up.we informed to lenova customer care(COMPLAIN NUMBER- [protected]).they sent service engineer on 1/5/2014.he written the complaint on led screen, then we scanned the invoice along with complain letter issued by service engineer and requested for replacement but no response from lenovo care.they asking for postponding by sayin some reason.the laptop worth is rs41.000. please help us to get the laptop replacement or to the refund the money my contact number-[protected]/[protected]

My k900 just stopped working one fine day, it refused to display anything on the screen. Hence I took the phone for professional handling and care @ the lenovo service station in Navi Mumbai, India. I handed over the phone to Growmore Computer Service on the 14th of April 2014 and still the phone is un-repaired. I followed-up twice during these days and have got the answer that parts are not available. I am really annoyed with the services provided by Lenovo here, not sure what made me buy this phone. I request you to please assit me in getting refund for the entire phone amount that I paid i.e. Rs.25900. The phone is with the service centre since the last 10 days un-repaired, this is totally unacceptable. When I contacted Lenovo customer complaints website they repaired saying phone would be repaired by next Wednesday i.e. 7th May 2014, which means total of 18 working days the phone is in the service station, this is highly disappointing. Lenovo Service Record Details are as under; Smart Phone Model – K900 (steel grey) Service # - SRIN[protected] IMEI/SN No. [protected] Purchased on – 18th October 2013 Problem – Phone is not starting up and hands free is not working

Hi. This is Satish from Bangalore Mobile #[protected]. I purchased P780 on 3rd of march 2014 from the day one i had problem with 3G network dropping, on 16th i went to service centre @ Rajajinagar he told to come on 18th march, on 18th i went to near my office In Indiranagar service centre and i lodge a complaint they taken phone for repair and they told call in the evening, I called in the evening they old we request some spares it takes min 1 week and in future don't cal this no call toll free no he told. Today i called that toll free no customer service exe is telling mother board has to be changing it takes another 10 days he is telling, Tell me for whom should i believe one is telling 7days another 10 days Min.after investing Rs 18, 500/- i can wait for 1 or 2days why i should wait.i need new phone with 3 days otherwise i ll large one more complaint if you are not genuine company. Dear friends I'm advising pls don't purchase lenovo any products.

Dear Support, My Thinkpad X61s Stolen from my car. All IBM software Tools updated on it, I have submitted original invoice and FIR Copy to [protected]@lenovo.com and [protected]@in.ibm.com. Need your support to track my system using Serial number. No response or acknowledgement on my email / complaint. My system Details : Machine Type - 7669-3KG Serial No : L3E3056 Thanks Manoj Goel

It was biggest mistake of my life that I purchased ‪#‎Lenovo‬ Laptop. I bought Lenovo Ideapad 4th gen i3 s510p on 21-Mar-2014 and it started shutting down abruptly from 4th April ( within a month of purchase!!). Now I am facing issues and service center is not resolving it and nor replacing it. I reported the issue on 7th Apr. The Technical Support team asked me to run a remote diagnosis and they determined that the motherboard of the laptop is corrupted and needs a replacement. Now Lenovo sent me an email yesterday stating that part will be available by 28th Apr and that they will send an engineer only after that. So Now after spending around 40K on a defective product the company is asking me to wait for 20 days so they can repair the defective product rather than replacing the product right away. Is it my problem? Should I not use laptop till 28th-Apr, more than a month of my purchase date? And first of all why did the product went bad within a month. The thought of running out of warranty for this project just scares me now. I am pretty sure hence forth I am not going to buy anything from Lenovo and neither I am going to recommend it to anyone. I spoke to Naveen Saya - he is delivery technical supervisor- the only thing I heard from this gentleman was 28th April. That’s the key milestone date for Lenovo to get a solution if at all they can do anything. I advise everybody not to buy any #Lenovo product in future. They have horrible products and horrible service. ‪#‎badservice‬