Lenovo Complaints & Reviews

Hello Sir I had raised the complaint in warranty period on 24 Oct 14 about over heating of my laptop then they changed the part but the problem is still existing and we talked to Lenovo customer care now they are saying that your laptop is out warranty and we cant help you with that.

I HAVE GIVEN MY LENOVO P780 SMART PHONE FOR REPAIR UNDER WARRENTY ON THE DATE 22-11-14. THEY HAVE TOLD THAT PHONE WILL BE REPAIRED WITHIN 15 DAYS. AFTER 15 DAYS THE STATUS IS PENDING. THEY HAVE GIVE ONOTHER DATE SO JUST COLLECT BACK MY PHONE. THEY DONT ASSURE PHORE THE SECURITY OF DATA WITHIN PHONE. IMEI NO [protected] I HAVE CALLED ON MOBILE NUMBER THEY HAVE GIVEN WITH JOB CARD BUT THEY HAVE NOT ANSWERED. JOB NO SRIN[protected] HONEST COSTEMER CARE CENTRE. DURGABAZAR, HIMATNAGAR, PIN 383001. PLEASE PROVIDE THE SECURE WAY BY WICH I SHOULD NOT HAVE TO HAND OVER MY PERSONAL PHONE LOADED WITH PERSONAL DATA TO ANY ONE WITHOUT MY PRESENCE. I JUST WANT TO ERASE ALL DATA BUT DUE TO NO DISPLAY IN PHONE I CANT DO IT. ONCE IT WILL GET REPAIRED THEY CAN SEE ANY THING IN MY PHONE AND I DONT WANT THIS TO HAPPEN. GIVE ME THE WAY.

Sir, I have purchase a lenovo Laptop Machine Z-50-70. The particulars of the said machine are as under : Buyer's Name : AAKANSHA AGARWAL Outlet Name : M/s COMHARD TECHNICS, MEERUT, U.P. Purchase Dated : 23.9.2014 Laptop Serial Number : 59428433YB04180416YB04180416YB 04071250SYB04180416 Adapter No. : 11S45N02532ZSH846S2E2 Immediately after purchase, I have sent the camera copies of the desires documents to avail the THREE YEARS GUARANTEE. However, vide your E.Mail dated 26.9.2014, you have further required the visible documents. I again sent the scanned copies of the desired documents vide my E. Mail dated 28.9.2014 and finally, vide your E.Mail dated 29.9.2014, you have verified that you have validated my documents successfully and are in process to send the invoice copy to lenovo document verification team for the final approval within 21 days. However, more than 02 months (60) days have passed nothing has been done so far. At the time of registration for availing the Guarantee, a TICKET NO. 24295 was also generated. I have contacted your Call Centre on No.[protected], so many time. Lastly, I contacted on 03.11.2014 at about 4.30 P.M., and the person attended the phone, has assured me that the decision will be taken within 03-04 days as my Ticket No. 24295 is showing to some other customer. I am to request you kindly to look into the matter and take action in the matter and I may be allowed guarantee for THREE YEARS as promised at the time of purchase. I am once again sending herewith the scanned copies of the INVOICE/SERIAL NUMBER of the above said Machine. Thanking you, AAKANSHA AGARWAL D/o SANJAY AGARWAL PHONE NO. [protected], R/0 A-225, Sradha Puri Phase II, Sardhana Bye Pass, Kanker Khera, MEERUT CANTT - 250 001. U.P.

I purchased a Lenovo Tab A 2107 and in thirteen months the piece became non functional. The Tab was switched off on a day and put for charging. The next day Tab couldn't be switched on. I took it to the authorised service center and those guys told me that the board needs to be replaced and it would cost over Rs 7000/-. The cost was 10K and they were quite cool about it. I complained it to the company and escalated it to the service head. Those guys gave me cool, one liners that it would cost that much. The want us to follow repair by replacement as is the case in countries like Japan etc. I met three customers in the service center with the same complaint. The guys at service center just don't like to proceed further. Go for Lenovo Tab if you are ready for such surprised and you can afford it.This is applicable for all Tabs..

My issue in my tablet - It doesn't Detect The Sim Card. Where ever you go with a problem in Lenovo Authorized service centers, You can't find a solution! You will get a another Problem! And This is my second Experience in a different service center! Such a great experience happened to me in the service named "Active Comnet" in Alwarpet. I had a problem in my Lenovo S-6000 tablet. I went to the service center at "Active Comnet" in Alwarpet Chennai.They told that they need time to find out the issue in my tablet and they also said me to wait for at least 3hours.I have been roaming around the area for 3hrs. After Icalled them, they said "how can we find out the issue with in 3hr" . I asked them how long this will take.the person told that he require more than 2 days. I said okay. After 2 days, I called them, they repeat the same, They can't find out the problem with in this short period. I asked when it will happen.They told me next day.In the next day. I called them again.On this time they expressed in a different way. They said like this "If you want your tablet you can take from us, But still we aren't find out the problem"Even I didn't argue with them.they expressed in a bad manner. Again, I told it is not urgent for me.I request them to come up with a solution. At last, again they asked 2 days time again, I said okay After 2 days, I called them, they asked me to come and collect the tablet becoz they could not find out the problems.I collected my tablet from the store, Once I reached my home, I noticed that, they inserted a sim card in a wrong direction, So it was jammed into the slot., could able to remove. I called them for the solution, how can I remove the sim card, they simply told "use small pin or hook to remove!"(I know it can't remove by the help of small pin or hook) Points I need to mention: 1. They didn't update any status of tablet when its in their service center - I need to call them always for the updates.(even they told they will get back to me) 2.The wrongly inserted sim card is not belongs to me, I don't know to whom its belongs. 3. They way of approach is so bad.(The word service? is not belongs to them.) 4.Final, I hate Lenovo, Becoz they can't say that they are an International Company.

sir, i have bought a Lenovo G5070 series laptop on 27th september 2014 and i have registered it on www.lenovopromo.net and my ticket no. is #25910 but till now i'hv not got any confirmation. so please take necessary steps as soon as possible. ALOK KUMAR, MOB. NO.-[protected], EMAIL ID.- [protected]@gmail.com

I have been going through huge network problem with my Lenevo S850, that I purchased few days back, most of the time I don't receive or able to make calls or SMS, even the signals are up. I have been to service centre thrice but the problem is the same. Earlier they said it is network issue from inside of device, and did something but it occurred again and again then they changed the motherboard too but then also same issue. It's really frustrating and tiring because I have to travel very long to reach service centre and for the same issue again & again. It takes more than an hour to reach. Please help

i bought a lenovo A390 last year..October 2013...& for the last few months am getting a flash message indicating that "lenovo launcher upgrade failed"...i tried so many things but still its the same...my handset hangs a lot...even my handsets software is upto date...i cant fix this manually...have tried everything possible...it'l of great help if anybody solves this problem for me.. Regards, Pritha Karmakar.

I HAVE PERCHASE A NEW LAPTOP ON 10 OCT 2014. SEARIAL NUM- YB05116687 TICKET NUM- # 14624 I HAVE SEND MY DOCUMENT BUT LENOVO CARE DID NOT SUBMITE MY DOCUMENTS. SO PLZ SIR HELP ME FOR MY 2 YEARS EXTRA WARANTTY AND 10000MAH POWER BANK. MY MAIL ID IS [protected]@YAHOO.COM

I have purchased a lenovo laptop on[protected] I was been told at the outlet that I will receive an extended warranty of 2 years If I will pay Rs 1000 I was ready too pay 1000 Rs but the site that was given by Lenovo i.e. lenovopromo.net is not working this is fake lenovo has cheated me i urge all of you o not to beleive in such offers that is given by lenovo they are just fake

Hello. I am preaches the Lenovo vibe x s960 at amazon.com I have under warranty at the mobile. My mobile problem is WiFi doesn't connected and speaker Volume is very low and vibration is not working. Iam compliant at Lenovo mobile service center at 1 month. Is was not repair at my mobile So am compliant at consumer in 2 days after. Pls send my compliant in hyd consumer court This is Sagar.. My mobile no [protected]

I have a Lenovo Smartphone i.e Lenovo S660, I updated its firmware recently.But the latest firmware had some error in it, after the firmware package was installed, in the end it gave an error after which my phone's Wi-Fi is not getting connected to any wireless modem. I went to Lenovo Service Centre(S.G Infotech) located in Thakkar Shopping Mall, Borivali (W) and told them about my problem. The Service centre guys told me that I need to submit my phone for 15 days, they will diagnose my phone if the problem is not solved they will replace my motherboard. I asked them why do they need to replace the hardware for a software error, I asked them to downgrade my phone's firmware to which they said that is not possible. They also told me that if there is any kind of liquid damage on the Motheboard then it wont be covered under warranty. In case if there is any liquid damage on the phone I will have to pay the charges. I told them that the Software error is from Company's end due to which i am facing problems, so why should i pay for the motherboard. After the update my Wi-Fi is not working properly. I have mailed about this issue to [protected]@lenovo.com and also to [protected]@lenovo.com but they have failed to provide any proper solution to this issue.There are many other people who are facing this issue.You can check it out in the link below. http://forums.lenovo.com/t5/Lenovo-Phones/S660-Wifi-Conectivity-Issue/td-p/17494...⇄

Dear Sudipto Ghosh, Persuant to my complaint regarding the speakers not working properly vide SO [protected] for my Lenovo laptop Y510p S/N YB00950257 Your company had sent me a pair of speakers which were loosely packed in a plastic ziplock packet by Wysetek Systems Technologists Pvt. Ltd. Challan number 385953 dated 27/09/2014. However, vide serial number SO [protected] undated, your authorised technician Karthikeyan (Engineers Lenovo...

i hv purchased a lenovo g 500 screen from a shop the shop owner purchased screen from some lenovo laptop centres they are telling me that they cannot replace the screen because it is not in policy and trying to double cross me the screen is in the warranty plz tell what to do and what documents are needed Animesh Pandey [protected]

i brought lenovo laptop ideapad(S510p)on 12th july 2014 from croma pimpri, pune after some days when i try to power on my laptop then i m not able power on it on 25th sept 2014, i call to customer care then they told me to visit nearest service center i visit there but they told me that their tie up expired on 27th sept 2014, again i call to customer care then they told me that their service man wil reach at my home now til today their man not came and i m very irritated with lenovo service lenovo provide worst service here onwards i am not going to buy any lenovo product email [protected]@gmail.com mob-[protected] (vaibhav)

This is to inform you that I was purchase of Lenovo mobile S920 on date 18/01/2014 with your dealer J.KUMAR MARKETING LIMITED with bill no 12849 & IMEI NO [protected] Ahmedabad. After purchase of mobile I have lots of problem in the mobile instrument. Like that internet not working, audio jack, els not done & no data backup, etc. my all problem are include in complaint id no. SRIN[protected], SRIN[protected], SRIN[protected], SRIN[protected] & SRIN[protected] in between my mobile body change by your one touch service station and given damage body. I have submit my phone on date 02/09/2014 in the problem are mentioned in SRIN[protected] but still date problem are not solve .the customer executive given the instrument without repairing then I asked the customer care executive he said the part of are not available so use this instrument I will be inform to you will the short time when parts are coming but Nobody inform this regarding when I was called the your Service Station the Customer Care Office Mr. Sunil said the parts are coming .so you submit your mobile and then I was gone the service station the customer care executive said parts are not available and parts is not in good condition. I am very harassed by your service station. I have mention the service station address. And also they are fill up Lenovo service experience detail without inform to me they are not attend my call and not given proper reply regarding which time parts available. Most of all parts are change by your service station in my mobile & todays one month and 2 day are ago of my complaint but problem is not solve. now nobody attend my call.So Now I have request to you Please release DOA letter.so I can buy other company mobile or the same company better instrument. Address Of Service station. HCL Services Ltd. 14, 15, 16, 171st Floor, Neptune Tower, Opp . Nehru Bridge, Ashram Road, Ahmedabad- 380009 Gujarat Ph.no.[protected]. M.No.[protected] Regards Amit Shah M.No.[protected] [protected]

I brought the lenovo k900 smartphone costing rs26400 and it got damaged under warranty. When i approached their service centre. They Provide me with DOA certificate and assured me that phone will be replaced. It is 5 months now, and nothing has been done since. I contacted many of their executives, but still nothing is done. They always say it is near to completion and i am still with the DOA certificate with me. Pls help me out

Dear Sir, I bought a lenovo P780 phone in April 2014 from the mobile store worth Rs16500/- with one year warranty.The IME no. of the phone: [protected]just after 4 months of buying it suddenly stopped working in september and I submitted the phone to the authorised customer care centre of Lenovo at Delhi on 2nd September 2014. Immediately after 2 days they returned the phone that it has been repaired but the same evening it again stopped working, I again went and submitted the phone and they said its mother board needs to be changed it will take a week. I was fine with it. But its been a month now I have been following with the customer care centre, the lenovo customer care executive also with the complain dept. of lenovo but they are not responding.Its really disgusting and frustrating how these companies with big brand names behave like this with the customers. I have asked them for refund but still there is no reply from lenovo.They are just fooling around with their customers. I would urge people not to buy any lenovo product in life.Also waiting for refund from lenovo I would request you to please take appropriate action against the lenovo

Contact No: [protected], [protected] Date of purchase: August 24, 2014 Lenovo Mobile-S850-White [protected] [protected] Cost: Rs. 15, 250 I purchased Le Nova S 850 on 24-Aug-14 from Park Network Pvt Ltd, Orange County, Indirapuram. After 3 days of purchase, a problem came that all outgoing and incoming got blocked with error – “access denied.” When contacted dealer he upgraded the software and problem got solved but only to come back after few days. Again when contacted dealer he said same thing that a new upgrade has come but I insisted to take it to Customer Care and investigate the problem. Now after 7 days I am told that motherboard needs to be changed. I insisted to replace the handset. Their reply was that is as per company policy it can be replaced within 7 days of purchase. First this is not written in bill or anywhere else. Secondly when I first contacted dealer he should have sent for replacement. Request to help me replace my faulty hand set with new one or wants the money back.

I have surrender my lenovo mobile S660 (LEMEI 1-[protected]) but steel refund is not yet received after 13 days completed. lenovo team every time reply with same massage of we will deposit the amount asps. Last five days I am continuous follow taking with lenovo but no change found. Still thay are saying take more 2days. Need prompt action on it to deposit my money. same thing was happen with my colleague, he received the refund after 25 days of struggle.