Lenovo Complaints & Reviews

I had purchased a Lenovo desktop of serial no. VS80034635 from Croma Retail store Sion Mumbai on 27-January 2013. Within 3.5 months of its purchase the desktop has encountered multiple problems of hard disk crashing, operating system not functioning and mother board not working. Even after sending the machine to Lenovo workshop and after return it is still not working. The engineer has given his report dated 06-June-2013 wherein it is mentioned clearly about the problem. This has not been resolved till date 27-June-2013. I have requested for replacement of the machine as it has developed multiple issues but Lenovo is not agreeing for that. The price of the machine is Rs. 43,000/- and if they cannot replace the machine then they should give me a full report.
I would request for your support and assistance here please as I feel cheated by Lenovo and croma in giving me faulty product.
Please help as soon as possible.
Thanks and Regards

Dhaval Kapadia

We have purchased 4 nos of LENOVO from SILICON BUSINESS SOLUTIONS PVT LTD in the month of August 28 2012 , One of the PC suddenly shut down completly and from there we are trying to contact the lenovo team. All the mails sent to them but no response from the team.

Can somebody belive that the pcs were purchased on 28.08.2012 which were not updated in their records and the warranty alos not updated in their records till date.

Further more we are giving calls to them daily basis from 21.05.2013 and today is 04.06.2013 for which they requires 48 hrs more.

from that 21.04.2013 to till date they may not count the hrs.and today also they advise me to wait for 48 hrs more.

Dear Sir'

I have purchased a lenovo leptop from Reliance Digital Shop from City mall Kota. when i used it i found that it have hanging problems continually after 30 minutes. then after i complained i lenovo india pvt ltd and Reliance digital also . in very difficulties i give my leptop to customer service and after 2 days the customer service of lenovo give me that it is ok and no problem is found. i surprise that they could not find problems. then i come to my house and i log on my leptop i found that problem is not solve and not diagnosed . now sir i expend 25000 on it. and my leptop is not working proper. so plz help me to solve this problem.


Regards

Naresh Arya

Mob. No. [protected]

I have a Lenovo E430 Laptop under warranty till 2nd August 2013. While cleaning the laptop with cleaning liquid ( colloin) an ddry cloth I got a spot on the right hand corner of the screen. I approached Lenovo Servie Centre in Banjara Hills and thy told me that you have to purchase the New LCD costing Rs 13,000 / - and it can be replaced even though the laptop is under warranty . I tired to explain them that I an used to clean this ever since I purchsed it and this is a issue with the poor built in quality of laptops so they should replace the screen free of cost. but they are forcing me to take the laptop from there offcie and purchase LCD screen.

i purchased a lenovo smartphone s880 on 17th jan'2013 from snapdeal.com, and had problem o[censored]sb connectivity with the pc from the day of purchase & after number of contacts with the manufacturer (lenovo) i'm NOT getting any support by them, they just are throwing my complaint no. of times from BHOPAL TO LUCKNOW TO MUMBAI ..
THIS IS VERY DISGUSTING
IWON'T BE SUGGESTING ANY ONE TO BUY ANY OF LENOVO'S PRODUCT

Amit Sawlani

Rae Bareli
# [protected]
[protected]@yahoo.com

I have purchased lenovo ideapad z580 in the month of jan2013,from izone mahim.wen i went to purchase the person over the shop,the manager of the shop said dat lenovo has offer on ideapad Z580 windows 8 as extended diwali offer,werein i could avail 2year waranty plus two year accidental dawage protection,and regstrd d dtails on the same day.15days of time i gt a mail stating i wldnt gt d offer as diwali offer is onli for windows 7,i hav already told this to the manager,who convinced that its the latest update so it wld gt time to update.and agve me 1month time for the updation,also shown me a mail stating the same,wen i calld lenovo custmer care i got to know that no such update is ther.again i went to the same shop he gave another 15days and he handwritenly gave d offer details on d origina bill withe d sign nd seal.till date i din gt n
any email states i am in that offer as per the online warranty chechk
personal email:[protected]@gmail.com
product:lenovo ideapad Z580 windows 8
serial number:QB05952402
PLEASE SOLVE THIS ISSUE AND PUT AN END TO SUCH CHEATER DEALERS

i am suneel singh. i bought a lenovo laptop on 27/12/2012 from om computeronics gonda. invoice no. is 154 book no. 02 my laptop charger is not working from 15/04/2013. so i want to replace my charger .plz help me thanks&regards.

Suneel Singh
Add. Village Datt Nagar Vishen
Post Bargaon Distt.Gonda U.P.
Pin 271002
Mob. [protected]

I purchased Lenovo adapter at 12 Dec 2012(4 months ago).
It had burst.I complained in customer care regarding my
burst adapter.They give me a ID and said that you kindly mail
on this id([protected]@in.ibm.com).
I mailed at this id they told on reply that" As per the trail
mail,kindly ask your dealer to contact to Neoterics for
all optional part ". I have also sent my purchased bill along with
my mail as an attachment.

please provide me proper solution regarding my adapter.

I bought a Lenovo G580 on 20th of March, Serial Number:WB091992​xx, Initially it was loaded with dos. After reaching home I loaded with windows 7 and windows xp dual boot. It was having a touchpad issue since it started. Next day itself registered complaint in Lenovo technical support- docket number: [protected].I took the laptop to Caddons Service centre next to Caddons from where I bought this laptop. The worst customer service I've experienced ever. The Asst. Mgr-Service Rahul said laptop will get replaced within a weeks time. But its been over 2 weeks since I bought my laptop, and coz of this issue am still not willing to load my office programs into it. I need a complete replacement for this manufacturing defect. I called up Lenovo Technical Support, Lencare and Lenovo Customer Care, for more than 17 times, and all were diverting calls to each other, without a resolution, even tried contacting [protected]@lenovo.com (promised reply in ad in Lenovo Website, but a bogus id in reality, where no response so far). . Each time I contact Customer Care or Technical Support or Service Centre they are redirecting to each other, Last week when I called Technical Support, that executive was telling that part which is failing is not available in India and need to be imported. Actually it was an Unopened box item and it was a faulty piece and why should I wait almost a month to solve this. I definitely don't want this serviced, I need either replacement or money back, I'll go for some other brand laptop with at least better service and support other than LENOVO .I had a call from Lenovo Warranty department, stating replacement is done from pop department only. I ve been behind this for over 2 weeks, lost of money, energy and work.I have been re-routing to all toll-free numbers since 22nd March .Is this Lenovo's worldwide support service for providing a customer with a defective laptop and making​ the process​ lag for over 2 weeks time? I Seek Justice, if this is the value they give to customers they should definitely stop operations in India.
Numbers I've contacted So far:
[protected]
[protected]
[protected] (Rahul, Caddons)
[protected]Caddons)
[protected]
[protected]
[protected]
[protected]

I bought a Z series ideapad Lenovo Laptop on 1st April 2013 through cash payment of 44,500 Rs from Lenovo store (Udbhav Info solutions Pvt Ltd.) at Mahagun Metro Mall Vaishali.Sale person at store provided me a acknowledement reciept on the day but didnot gave me the original puchase bill at that time ,he said that tomorrow he will send me bill via email due to some server (technical billing issue). But I didn't recieved any bill from their side on the next day i.e on 2nd april.
So called on 2 nd april and he said that he will give it next day.
On 5th of april I called again in the morning he said that he will send it today ...but didnt recieved it till afternoon. called again at store and another person recieved the call and said that guy is busy with some customer. Called to their headoffice on number [protected] and the lady said that there is some year end closing issue and some issue with their billing system and told me that at this time they can provide me bill for date 31 March 2013. I refused to take that. further she said that they can avail me the bill on monday 8th april.

Called to Lenovo customer care at toll free number[protected]/90 and let them know the issue.but they also not gave me the complaint number and the guys said that they will escalate it to their supervisor and supervisor will talk to their business partner..No proper response from Lenovo India customer care and gave me the Lenovo Registered office number [protected] at Bangalore, called at bangalore RO and they route me to the technical tollfree number. They all are confusing customer and not giving the resolution...

Consumer Care please help me to get the bill

Vishal Gupta
[protected]

Sir,my name is rahul kumar jha and am
student i am from darbhanga
bihar! Sir i nid your help regarding my
case sir,i purchased a new
laptop and just after bringing home to
the laptop i recharged my laptop but it's battery was not working
and was dead,and the battery
is pre-installed in the laptop with screw
so i complain to
company and then enginer
camed,and he said that the battery is dead!He said that for changing the
battery we have to open the
laptop,so i decided for doa,replacement
but your company is saying
that battery problem does not come
under doa,so they will not replace my machine,they will just replace my
battery,and i dont want to open
my newly purchased laptop bcoz laptop
and battery are one unit,so
please sir help me out,,and give me a
proper solution complain id no:RE[protected]
date of complain login:16th feb2013
date of purchase of
laptop:13thfeb2013
contact
no:[protected]

Dear Sir,

I bought a Lenovo Ideapad A2107 on Feb 8th, 2013. On Mar 12, 2013, I was not being able to switch it on. I immediately callled up Lenovo support and got a complaint number and took the tablet to the service center. The service center is Hi-Tech Informatics, Near Manipal Hospital, Old Airport Road. There, one of the technicians checked the tablet and told me that they will diagnose and inform me on the same day regarding the problem. But they did not call me. On calling them the nest day, they said that the motherboard had crashed and they needed 3 days to replace it. On calling on Saturday, they informed that they had not yet received the motherboard. On calling Lenovo support again, they said they are taking up the case and had escalted it and I will receive it by Wednesday. On wednesday, they said they will call me at 12 noon. But they did not. Then, I called again at 1:30 pm and they said, they will call me back at 4 pm, which again they didnt. On callling them at 5:30 pm, they said they will call me tomorrow. Today(21 Mar, 2013), they called me up and said that their stores are out or motherboards and they will replace it by April 12th, 2013. On askin them to do something about it, all they say is, "Sir, you escalate".

How long does it take to ship a motherboard ? And if such is the case, why dont I get a replacement when it has been just one month that I bought it. And the service center people's behaviour is totally unethical. They promise to call and then they do not.

Please look into this case and help me out.

Sir,


I have purchased LENOVO G570 Notebook bearing Sl. No. CB12378052 on 20th Apr 2012 through M/s GL Technovations, Shop No.G-2, Krishna Mall, Tonk Road, Jaipur (Ph[protected];Mob-[protected])

Problem - Left side hing /screw broken/off (broken hinge/peeling casing). Case began separated

Model - G570
S/N - CB12378052
Date of Purchase[protected]

Name - Nityanand Prasad Singh
Mob:- [protected]/[protected]

Please do the needful as soon as possible.

Yours sincerely,

Nityanand P Singh
[protected]@yahoo.com
[protected]@hotmail.com

I bought Lenovo 3000 Y500.laptop.No doubt it is one of the best laptop.
But it has some huge drawback, such as
1) Its CD/DVD drive device stops reading after 6 month. then you have no other option except change
2) There is no any update available for the DVD writer at Lenovo website
3) Battery will never support after one year more than one hour.
4) Speaker issue
5) Laptop gives horrible noise

sir/madam,
I brought lenovo G570 in reliance resque shop at MANTRI SQARE , Malleshwaram BANGALORE ( i brought it in june 2012)
This lap is still under warranty (they charge extra Rs 2000 for warranty) , i have blue screen problem in lap (means screen shows BOOT MGR file missing)
SO I'm call lenovo customer care center but they didn't receive my call ,
i also take my lap 2 reliance resque shop at MANTRI SQARE , Malleshwaram BANGALORE
so i need help for GETTING COMPLAINT NUMBER so plz help me .....................

Dear sir,
I am a customer of lenovo laptop. Now my laptop had started giving trouble. I lodged a compliant and given this laptop for repaitring (service details no: [protected]-digital care , sumity palace, boring road , patna) but it is not properly repaired and same problem arries..
now i would like to inform you that please replace my laptop since it is under warranty. my work is hampering so you are requested to take action at your earliest.

the details are given below:
date of p[urchase : 29/03/2012
name alok kumar
address ashok nagar , kankar bagh, patna 20
invoice no: 164place s s computec, sp verma road patna

Thanks & Regards
Alok kumar
Mo No-[protected],[protected]

email address- [protected]@yahoo.com
service.[protected]@eurekaforbes.com

I have given a laptop under warranty Serial no WB03607555 to service center for the replacement of faulty mother board complaint no [protected] on 8th feb 2013 with an assurance that i will receive the same by 3-4 business days , after repeated follow up still my lap top is not repaired and every time the service center is giving the same replay as they have not received the mother board from the company. also their customer care officers are unable to provide me exact date for the closure of the complaint. please help. [protected] is my contact number

product:lenovo G580
Serial:WB07228676
1st case id:[protected]
2nd case id:[protected]


I had troubles with the touchpad by the time i bought this lap, some part of the touchpad was not working, i had to wait 2-3 months to get a replacement (" their excuse was the product was new and so not available at the time"), & what i got was worst, "i asked them to please ensure the quality of the product before sending " again after 2 months i got my 2nd replacement, this time also with defects, left end not working..

wasted a lot time sending mails and contacting their support. now they stop responding to mails. may be they will after the warranty is over. what am i supposed to do with this, i they cant send me the right replacement then they should better refund my cash & take this away. did i pay for a lap with no touchpad?

This is the worst customer service i ever gone through, i never expected this from lenovo. and i did mistake by refering this to others. does warranty means to play fraud? sending replacemnts with defects till warrenty is over? this people are playing fraud, making people fools with wrong assurance in the name of warranty, and its our fault not to respond to such fraud companies.

I am not posting this hoping to get a better replacement tomorrow but, let this be a warning to all. never expect warranty from lenovo.

I have purchased lenevo smartphone A60+ from Pujara telecom Rajkot (Gujarat) two month back but since last twenty days its speaker is not working. I have approach to its service center but its not yet started. I then ask directly to company 's call center about my problem but no solution given. I also ask to Pujara telecom but they ask me go directly to company 's service center but as I mentioned there is no any working service center in vadodara.
I came to know that there is no working service center in Gujarat for lenevo phones.

I have purchased new LENOVO A800 Mobile (IMEI : [protected]) 2 days before with 1 year warranty and not replacing new one.