Lenovo Complaints & Reviews

sir When i purchase my laptop from dealer.he provide me 2year warranty but today they not provide me

Dear Sir/Madam,
I have encountered a problem in my laptop. my keyboard doesn't work.
So i kindly request your guidance.

I am working in DLW, Varanasi We have purchage new PC's moniter is not working properly which Purchage Order No.[protected].08276269 Dated: 17.05.08 hence this pc is warranty under 3 year so please login my complaint.
Therefore you are requisted to kindly solve the problem as soon as possible.
and moniter details as under:
Type/Model No. 6307-BTE
Serial No.1S6307BTEV1P4800

CALL LOG No. [protected]

Part: SLOT-IN DVD
Dispatched: TRAY DVD

Time Taken: 20 days since complaint log

Misbehave of LOCAL service center, and insincerity of Lenovo Warranty Services.............

As per the warranty policy of lenovo india company, the warranty of my machine(Lenovo G-550) should be taken into account from the date of purchase i.e.20th october 2009 but on confirming my warranty status from the company I came to know that my warranty has already been expired and the warranty period has been taken from the date of manufacture of the product i.e. 4th september 2009 to 4th october 2010 due to unavailability of the invoice date (date of purchase). As I had already mentioned the invoice date during the registration of my machine, I called to lenovo Service helpline several times. They told me to send the scanned receipt of my laptop. I send them all the details and required documents but still i haven't got any replies. Even after sending the e-mails several times calling the customer service helpline,
warranty has still not been updated. My battery is not working and I'm not able to replace it as warranty of my laptop has not been updated. As the original expiry date of my warranty is getting closer, I'm in doubt that I have to spend more than 2500 bucks for my battery even it is in warranty currently.
I request an immediate action against this matter.

MACHINE DETAILS
Lenovo G- 550
Serial no.- CBQ0515082
Date of purchase[protected]

PERSONAL DETAILS
Name - Ankit Srivastava
Contact no.- [protected]
Email id- ankit.srivastava.[protected]@gmail.com
Mailing address- c/o Mr. Abhay Kumar Srivastava , 195/2, shaheed udham singh nagar, opposite ESI hospital, Jalandhar, Punjab

sir/madame
1) hereby i want to bring into your notice that i own a pc of lenovo

Purchase Date:11/06/2009
5355AOQ/DC/2.4/1G/320G/DOS
S/N:L902345
LENOVO 22 TFT

I purchased this system last year & when i complained about window crash to foresolutions office personaly, they are not giving me any number from where i can contact an engineer of IBM .
They are just giving me numbers like [protected] which is number of Renu mam whom i have called many times.Sometimes she is refering me to call [protected] of Savita or Ruchika Mam & whensoever iam calling on any of these numbers ,they are committing that they will send an engineer but no one is coming.Further when i am giving calls to them no one is responding 7 either they are not picking up calls or disconnecting the respective calls (Details of calls made to them regarding same is available with me in records).

2) I also purchased a Laptop in July 2008.

Right after 15 days there was a problem in its CD writer but as i rarely require this feature i got it replaced from foresolution Chandigarh on 26/06/09.

Product Details:
Model : Lenovo3000 Y410
Model Name: 7757
Product Key: VT2RJ-JD3XB-PPB3P-87XTQ-9XCTC
Serial No: EB08174582

After replacing CD writer it stopped working after 10 days.In August 2010 again there occured aproblem that Laptop is not working without putting charger socket in it.Foresolutions people retained it for one month along with its charger & returned it back without any solution saying that they donot have requisit motherboard available.
Kindly tell me regarding the same to whom i sahould contact.When they returned my laptop the charger of same was misplaced by them & now when iam asking for the same they are putting it on each other.

I have purchased these items from Mr. Sushil Bhatia having no. [protected] & he is also helpless in this case.

Hoping a favorable response from you ASP.

Regards,
Amit Sharma
[protected]
[protected]@gmail.com

sir
I perchace laptop from data car, pune at 20 feb. My laptop is not working propeary from last 1 month. laptop gives battery backup problem and external sound is not working know. i call to uer office so mam told that my laptop is not in waranty. so plz tell me what is the problem? becouse i pearchace laptop in this year in feb. so plz sir give me email as early as possible other wise call me on number
Email:- [protected]@gmail.com
[protected]@gmail.com
Mob no:- [protected]

i purchased lenova 450 laptop 2k2 model serial no cbq 0349529,from foccus solutions eranakulam on[protected].but in lenova company details the purchasing date is[protected] and warranty ends in 4-9-2010.this is wrong. the real purchasing date is[protected] and warranty valid up to[protected].now my lap has a major complaint but the servicing center did not accept my lap for servecing due to ,there is no warranty in company records.so please correct and change my warranty up to[protected].

Dear Team,

I has purchased a laptop of Lenovo G550 series from one of your showroom which is located in secundrabad,Hyderabad.The laptop was purchased on 21/09/2010 and after installation of Windows 7 operating system it was working fine.But after 3 days the problem has stated.When ever i use laptop in between there was a blue screen then I needed to restart it again and on 1st of October the laptop has started giving problem.It took nearly 2 hours to start the laptop and the process was very slow.

I has raised a complaint with ur customer care they have given me a complaint no and with that complaint no i has visited your authorised service centre.The technical engineer over there told that it was a problem with Hard disk & ODD (DVD RW) needs to be replaced.

Its not been even a month i has purchased my laptop and it stats troiubling me.Thats the reason i want replacement of my laptop as soon as possible as iam not satisfied with the laptop which i has purchased froim ur show room.

When i spoke to ur customer care no they told me to mark a mail.But after several emails i has not received reply for mails.

Laptop Series : Lenovo G 550
Model Name : 20023
S/N : CBQ3374844
MO : CB00072545
S/N : 59046612
Service Request No : [protected]
Date Of Purchase : 21/09/2010
Point Of Purchase : Kopal Computers,Chenoy Trade Centre,Secundrabad,Hyderabad

Kindly look into the matter and approve as its not been 15 days from the date of my purchase.


--
Regards
Avadhesh P Agarwal
Mancherial , India
+91-[protected]
" Be Proud To Be What You Are "

sir, i purchased lenova 450 lap top(2k2 model)serial no-cbq 0349529 from foccus solutions eranakulam showroom at twenty eight october two thousand and nine[protected].but in company records, the purchasing date is third august two thousand andnine[protected] and the warranty period is up to 4-8-2010.this is wrong.the real purchase date was[protected] and the waranty valued up to[protected].so please change and extend the warranty up to[protected]. by lokesh thandar kp. my email id is [protected]@gmail.com

lenovo laptop model no.-295894q(g550 series)
s/n-CBQ0763171
WHEN I INSTALL ANY O/S EXCEPT WINDOWS 7.THEN AFTER A WHILE IT GIVES AN ERROR MESSAGE THAT "a problem has been detected and windows has been shut down.to prevent damage to your comuter.if this is the first time you have seen this stop error screen,restart your computer.if this screen appers again follow these steps:-check for viruses on your computer.remove any newly installed hard drivers or hard drive controlers.check your harddrive to make sure it is properly configured and terminated.run CHKDSK /F to check for harddrive corruption,and then restart your computer.
technical information:-
***stop:0x0000007B(0XF78DA524,OXC0000034,0X00000000,0X[protected]"
SO PLEASE HELP ME.IF YOU FIND ANY SOLUTION TO STOP THIS ERROR MSG WHIILE INSTALLING ANY O/S,PLEASE INFORM ME ON MY EMAIL ID: [protected]@gmailcom

i purchased a lenovo laptop, MODEL- G550 ,S/N - CBQ1112022 on 17.12.09 from kolkata. after few months a black spot arrived on the corner of screen . i took it to lenovo service center "COMPUTER EXCHANGE" , park street, kolkata on 28th may . i got the case id no. [protected] . i was told that it would take some time for the parts to arrive. but i didnt get any kind of response after that . whenever i called they told that they are not responsible for the delay .moreover they didnt take any initiative to solve my problem . so its my request , plz take some serious step against that service center ..
complainer's name - ARUNANGSHU DAS
PH -[protected]

hard disk error
starting comes smart failure
in hard disk error WDC WD3200BEVT-24A23T0 and windows detected hrad disk problem

The mail below was sent to IBM lenovo consumer support on 25.09.2010.Still now I have not received any reply from this consumer support.Please provide help me help regarding the same.


Sir,

I had been having problems with my LAN card from the last 3-4 weeks in my lenovo 3000 G430 notebook (s/n:EB[protected].I had given this notebook in Lenovo Service Centre, 88A Sarat Bose Road,Kolkata on 3rd September,2010.I was told that there were some problems regarding my lan card driver and reinstalling them would it.I was given a time of 2-3 days for the diagnosis.But the unfortunately the time exceeded the given time limit and I was told that the drivers could not be installed due to some problems in my motherboard.
After making repeating attempts to contact them, they finally told me on the day before yesterday(23rd September) that my motherboard is seriously affected and needs to be changed.I received my notebook today(25th September) from them and found it in a really bad state.They said that while testing my motherboard it crashed.They said the problem was very serious and they need a lot of time for it(they said there is no guarantee of it getting diagnosed ) to get diagnosed.They were making repeated attempts to convince me to change the motherboard.I collected my notebook feeling agitated of same remarks made by them from the past 3 weeks.I fear some hardware parts are removed from my notebook as I hear some sort of cracking sound while lifting the LCD display screen.My motherboard has been mishandled and it has been severely damaged by them because when I submitted the machine to them it had no problems other than the problem regarding the LAN card.It had no problems in booting or any other major sector and now the notebook is not even starting.I am UNABLE to boot it.
I would request your good self to take proper action against the same.

You can contact me from the following;

Email:[protected]@yahoo.com
Alternative email:[protected]@rediffmail.com
Mobile No.:[protected]

Regards,
Your truly,
Sounak Roy
(Kolkata)

have Lenovo Y410 for couple of 1.5 years now and never experienced this problem. I have tried searching for the same problem on the support site and was not able to find any, therefore I am describing the problem here thinking someone might be able to help.

Problem: When I try to turn on my notebook , in the LCD i observed 2 nos red line just bottom of screen & 1nos Just 20CM on Above.
What I have Tried so far:

1. I have tried charging the battery for 24 hours straight but the problem still appears.

2. I have tried removing the battery & clean all area and turn on the notebook and no improvement.



Any Help/Comments/Tips would be appreciated,

I have purchased the lenovo g550-2958g8q (Product ID:00359-OEM[protected] from Reliance Hypermart limited faridabad (store code:6047) on 9th august 2010.cash memo no. S06047 R025.
we were told by the dealer that the Macfee antivirus is life time is free with the product which is sold to us. the antivirus services which was provided along with the product ended in a month.
It shows that the dealer misguided us.
The MRP of the product which mention on the box is Rs -37,190(inclusive of all Taxes)while we were charged Rs-38,489.we were charged Rs 1299/- were excess charged.This is a cheating to the customer and bad name to world famous merchant Reliance Hypermart limited.
Please let us know what action can be taken in this regard.kindly do for the needfull at the earliest

Regards:

Dear Sir,

We have Lenovo LCD monitor at our site location at Makhel & Balgam having problem of dark light, no display on screen.details are as follows. You are requested to provide service on following address.

Details of LCD
MTM:-2580-AB1
Sr. no. 1)V[protected]No display
2)V125896--No brightness.
3)V137061--Dead.

Address for service.
Patel highway Management pvt Ltd
House no.-07, dharti Complex Near,
over bridge, Radhanpur.
Dist.- Patan(Gujrat)
Contact Person. no. Ninad ;- [protected]
Suresh :- [protected]

Thanks & Regards,

Shekhar Deo
Support Coordinator

RAJDEEP INFO-TECHNO PVT. LTD.
Tel: +[protected]; [protected]
Email: [protected]@it.rajdeepgroup.com
URL: http://www.it.rajdeepgroup.com

Hello Sir,
I bought Lenovo Laptop Serial number (EB[protected] and Model number (G4304152C2Q) from unique infoways (P) Ltd, New Delhi on 1/8/2009. I were using my laptop but it shows some problem it its screen and in keypad. I asked Lenovo people to give me service for its repair on 20/7/2010. They said your Laptop is out of warranty which is supposed to end on 31/7/2010.
So, I mailed to high authority of Lenovo and they updated my warranty status. They gave me complaint number for the repair and assigned a Service centre in Osian building, Nehru place.
Hello Sir,
Its Brijesh here. My Laptop screen and keypad has some impairment and i got the complaint number for problem addressable from your customer care centre. I registered with assigned service center of Lenovo and they asked me that they will contact me upon arrival of laptop LCD for replacement. Unfortunately my phone was not working at that time when service center people trying to contact me. They mailed but on wrong mail Id. The copy of the mail sent by them is copied below.
So, you are requested to give instructions to your people regarding same to repair my Laptop as soon as possible and give me new complaint number. I am right now in Delhi and have to go back to Kanpur for my studies on 24th aug and i dont have much time for waiting.
So, please reply me as soon as you get my mail.

Service center people registered complaint and said they will contact me upon arrival of new screen. They did not even keep the laptop with them. When screen arrived at their center, they mailed at wrong email id of mine. They write wrong spelling, so I could not get the mail.
From: UNIQUE-LENOVO SERVICE CENTER [mailto:[protected]@uniqueinfoways.com]
Sent: 08/03/2010 1:20 PM
To: 'bijesh.[protected]@gmai.com'
Cc: 'Amit Kumar Verma'
Subject: case id-[protected](LENOVO LAPTOP)
Importance: High

Dear Customer

With the reference of your case id-[protected], we are trying to contact you, on your mobile numbers # [protected]/[protected], but both numbers are not working, we would like to inform you that your notebook part(LCD) is arrived in our service centre, we are request to you kindly visit in our service centre before 5th Aug, so that part can be replaced, after that we’ll cancel your case.

Regards
Nisha Malhotra

According to their policy, if customer does not respond within two days, they cancel their complaint. So, after someday I asked them for repair, they refused to do so as they said complaint is cancelled now. You talk to customer care, either get new complaint number or new warranty package. I talked to customer care, they replied they can not do anything in this matter. Better talk to higher authority. I mailed them but they suggested me to but new warranty package.
Dear Customer,
Thank you for contacting Lenovo Support Centre.

The below mentioned machine details is Out Of Warranty as per the serial number.
In case you have purchased any warranty upgrade pack, Please provide the copy of the registration for updating our record and register the service call
For any assistance, please feel free to call Lenovo Support Centre at[protected]




Thanks and regards
Ravish Kumar
Lenovo Consumer Tech support
[protected]
They have made me insane. I have wasted lot of time on them but results proved futile. So, Please take a look on this matter and suggest me the course of action.


Thank you
Brijesh Kumar
Ph.D Scholar
Indian Institute of Technology Kanpur,
Kanpur, India (208016)

Hi......

Quindly update my warranty regarding Offering #:46D4841 Authorisation #:[protected]


Name :Darne Abhay waman
Address: Kalpavruksh So Room no 4 Mohannager chinchwad pune:19
Mobile no:[protected]
Model No:7757
serial no:EB09195716
E-mail address:
[protected]@gmail.com

Problem:-
I purchase a Policy (Name of policy "Think Plus"-#:46D4841 Authorisation #:[protected])from Lenovo on 15th dec 2009 but its not updated till today (Date:11 sept 2010).I also attach documents of Think Plus Policy.
pls replay me
regades
Abhay W. Darne

Dear manager of lenovo,
This is for your kind information, The honorable dist. consumer court Gwalior has impugned an order to replace the defective parts of my PC no. mentioned above without any charge.The court has also ordered you & your authorized dealer (Computer palace Gwalior M.P.)For the comply their order with in thirty days from 9th September2010.
The court case no. is 269/2010
waiting for the compliance of above order
customer
Dr. V N singh tomar
DH-11 D.D NAGAR GWALIOR
MOB.-[protected]