Lenovo Complaints & Reviews

Sir, i wish to state that i purchase a lenovo laptop Y[protected] on 10th july10.In their configuration chart,it is clearly mention that 4GB of DDR3 RAM @ 1066MHz.When i inquire during purchase,they say the is no way to check ram memory speed.They even do not mention parts details on their company item list which comes in the product box.

Later, i found that 4GB of DDR3 RAM is @ 533 Mhz only.I can't open the ram for checking box since it is in warranty.I have a PC which have DDR3 RAM @1066MHz.i checked with various software i found the difference between what was told (in written) and what is given.
I want that lenovo should replace RAM.

Lenovo hinge problem - faulty design

Lenovo has a biased and racial profiling for accepting the genuine consumer complaints and repairing the faults when it comes to indian consumers as against to consumers in europe and america.

I am greatly disappointed with lenovo - laptops. The product has severe design and quality issues. Most frequent problem on my lenovo laptop is the faulty hinge of the screne. This makes the whole screen fall apart from the keyboard and makes the laptop useless piece of.

Yess - lenovo laptop is a big piece of.

My lenovo laptop had a broken hinges as many other lenovo crap laptops and i had to corrected it at my own cost as company rejected the plea.

On searching the web any one can find out this hinge problem is global for lenovo and lenovo is freely replacing or repairing the problem in europe and usa (Even out of warranty products) where consumer forums are strong and government is alert.

However in india they are simply rejecting the plea for repairing and quoting rs 18 thousand without guarantee (As it is a design of hinge problem).

I recommend not to buy lenovo's computers and request strong action on the company from consumer forum and government of india against such discriminatory and racial policies of the company.

I have registered a complaint through your representaive at Baddi regarding soud card problem in my Lenovo laptop a representaive of your Auth Service Centre namely R.T. Outsourcing at Chandigarh visited my residence at House NO. 834, Sector 40A, Chandigarh on 20.5.2010 and submitted a Service Report Form bearing Sr. No.7599 furhter during 20.5.2010 to 25.6.2010 (one month five days) no person proceeded the complaints I again approached to the Sevice Centre then on 26.6.2010 Another Representaive of the same Service Centre visited my residence and again submit a Service Report Form bearing Sr. NO. 7001 but my machine did not rectified. After lapse of one week again a Representavie from Service Centre visited my residence on 30.6.2010 and submitted a Service report Form bearing Sr. No. 497 and returned back saying that the parts which is to be fitted with your machine does not match the configuration. Till date no solution of my machine or any rectification has been done by the Lenovo company. Thanks to lenovo company that my machine is under diagnose since 20.5.2010 to 17.07.2010 I salute the company for the better service.

i am barinder singh sagi from ludhiana , I purchased a laptop of Lenevo model no LENOVO NOTEBOOK G[protected]Q, S.NO EBO9752084 , on 1st october 2009 , Costing Rs 30000 , Bill No 206 purchased from
ONLY BRANDED
645-1 U.G Floor ,
Pakhowal Road Ludhiana
contact number[protected] , [protected] .

As per conditions i was told that the laptop has a warranty period of one year , but after some days i started facing battery problems , Now the laptop is not turning on , So sent a request to Lenevo Customer care Lenovo Consumer <[protected]@in.ibm.com they asked me to send the copy of original invoice so that the warranty period should be confirmed , I got a revert by Ms sanjeev Koul.He again asked me to send the original invoice copy , i sent it immidiately , I called customer care again they told me that my request is forwarded to the warranty department .Now everytime i send a request for new battery they ask me to send the invoice again but still waiting for their reply, i am facing professional as well as problems and running in loss for the last one week as i deal in share market . Now i request you to please look into the matter and i want the laptop to be either reapaired or replaced as soon as possible I am forwarding the details of all my requests and communication i had with the customer care centre.


To: "barinder singh sagi" <[protected]@rediffmail.com>
Subject: Re: Fw: :new battery request
Date: Tue, 13 Jul 2010 17:57:04 IST


Hi Barinder,
As per the trail mail I came to a conclussion that you havn't understood
the concept.
Let me tell you, IPS/EMRT are the tools where all the information of all
the lenovo laptops are stored and in that tool due to some reason it is
reflecting out of warranty.And if a machine is not under Base-warranty than
we can,t generate a servise request for Battery issue.Requesting you to
please provide the scan copy of your invoice so that we can forward it to
the concern dept. so that they can update the warranty and we can provide
you the case id no. after they update the warranty.

Thanks and regards
Suman Sharma
Lenovo Consumer Tech support
[protected]

"barinder singh
"
<[protected]@rediffma To
il.com> Lenovo
Consumer/India/Contr/[protected]@IBMIN
13/07/2010 17:09 cc

Subject battery replacement


Mr ravish kumar
can you please elaborate what you are asking about,what is EMRT and IPS ?
how can be there a warranty difference when it is clear on the invoice that
it has been bought on 1st oct 2009 and it is still under warranty period ,
i have asked the dealer and he has also confirmed the same ,sometimes its
Mr sanjeev Koul who contacts and ask me to provide new detail and now i
have been told by you that there is a warranty period difference, i have
told you that i am facing professional problems due to low battery backup,
if i call customer care unit even they fail to provide me relevant answer,
now can you please tell what i have to do to fulfill all your requirements
and details so that i can get a new battery . I am requesting you for the
last one week but didnt get a clear information from your part ,
thanks


On Tue, 13 Jul 2010 15:51:00 +0530 wrote
>
Team,

The following machine have the warranty
difference as per EMRT/IPS. Requesting you to have this updated and
please find attached the invoice copy and the customer details for your
reference.
Thanks and regards

Ravish Kumar

Lenovo Consumer Tech support

[protected]


Dear Customer,

Thank you for mailing Lenovo Support
Centre.


We have forwarded your mail to our concerned
dept: to update the warranty in our tools: Once we get approval we will
process your call.


For any assistance, please feel free
to call Lenovo Support Centre at[protected]

Thanks and regards

Ravish Kumar

Lenovo Consumer Tech support

[protected]

----- Forwarded by Tejas
Vasand/India/Contr/IBM on 13/07/2010 15:58 -----

"barinder singh sagi"

13/07/2010 13:22

To
Lenovo Consumer/India/Contr/[protected]@IBMIN

cc

Subject
:new battery request

Sir

I am sending you the scanned copy of original invoice with the dealers
stamp, Please send the new battery ,I am facing some problems due to low
battery backup , and i am corresponing since last one week with no results,
I request you to consider myproblem

On Mon, 12 Jul 2010 17:08:52 +0530 wrote

Dear Customer,

Thank you for mailing Lenovo Support Centre.



Requesting you to please resend the attachment

so that we can forward that mail to our concerned dept for fut=rther
assistant,

Please do the needful,

For any assistance, please feel free to

call Lenovo Support Centre at[protected]

Thanks and regards

Ravish Kumar


Lenovo Consumer Tech support

[protected]


"barinder singh sagi"



12/07/2010 12:05

To

Lenovo Consumer/India/Contr/[protected]@IBMIN

cc


Subject

Re: Re: battery reques

Mr Ravish Kumar


Sir this is to again remind you that i have already sent the details in

my previous mail , i have provided all the details on the scanned copy

of original bill with the dealers stamp. I fail to understand even after

providing all the details , as required by you , i am being asked to send

the deatils again and again. Earlier some Mr Sanjeev Koul was dealing with

me on mail regarding this issue , can you please tell me what is the reason

why it is taking so long , I am still in warranty period and still i am

facing such problems .I request you to please do the needful as i am facing

professional problems due to the low battery backup

thanks and regards

On Sat, 10 Jul 2010 17:24:19 +0530 wrote

Dear Customer

Thank you for mailing Lenovo Support

Centre.

We found that there is no attachment

copy, so we would request you to kindly send us the invoice copy

or Reg form with the valid singed and stamped by the concern dealer.


For any assistance, please feel free

to call Lenovo Support Centre at[protected]

Thanks & regards

Ravish Kumar


Lenovo Consumer Team


"barinder singh sagi"

10/07/2010 15:08



To
Lenovo Consumer/India/Contr/[protected]@IBMIN

Subject

battery request

sir

i have sent you the details about my laptop on 10 july , but i am still

awaiting a reply from your side . Please consider my request and send me

a new battery as soon as possible , i am facing professional problems as i deal in share trading

thanks and regards

On Tue, 13 Jul 2010 15:51:00 +0530 wrote

I had purchased lenovo laptop model no. G-560, on 16th june' 2010 from unique infoways, nehru place , delhi. since the day of purchase the touch pad was not working properly. When showed to the dealer, they sent me to service centre, the person told to log in the compalint at the lenovo website, which I did, and for which I got the compalint no. , but it is almost a month, my laptop is neither replaced, nor any response from the company , instead of repeated reminder and phone calls. The customer care line is also not working, and I am not able to contact them. I do'nt know what to do !! Please help me resove the issue at earliest possible.

Dear Sir,
I have purchased a LAPTOP of LENOVO having MODEL No.- 775754Q and Sr. No.- MA8NT4Y on dated 1/1/2008 it was with one year warranty 2 Month before complition of warranty a lady staff RITU SHARMA has called me about extention of warranty and serve me information about it and we Aggred that i shall pay you 6000/- rupees for 2 year on site warrantry So i have deposited Rs.6000/- (six thousand rupees) in your ICICI bank A/c No.[protected] on dt:-23/12/2008 and send the Scaned Copy of Bank acknowledgement to you by Email . On same day to shivchoudhry wext.[protected]@rteservices.com .

from that day i made sevral call on your office as well as emails but there is no reply from thair end.




REGARDS,
NAWIN KUMAR
C/O-THAKUR CEMENT STORES
ATT+P.O.- WAINI
DISTT- SAMASTIPUR
PIN - 848131
MOB.NO.-[protected]
Email Id - [protected]@gmail.com
[protected]@yahoo.co.in

Recently I bought Lenovo-G450 laptop. I didnot get any special accessories like head set, anit virus. But in some advertisements they are showing accessories are free for G450 model laptop. When I called to customer care center of Lenovo they are not able to tell the offers. They have given other sales department number but that is not at all working.
My advice is dnot buy any lenovo laptop. Its better to go for Dell.

I have by a Lenovo Y410 Laptop on july 2008.

After three or four month its DVD/CD rom is not reading any CD or DVD. Then i go to service center and they repair or changed the Drive.

But again after three or four month its DVD/CD rom is not reading any CD or DVD.
And this problem is countinued after every three- four months. so i want to change the laptops CD rom drive.

Dear Yang Yuanqing, Alex Li, K. Ramakrishnan, Vinesh Paperwala (Sir),

I purchased a Lenovo Ideapad Y510 for Rs 44000 thousand on 3 July,2008 with serial No. ABQ0030668 from Muzzafarnagar, UP from Iconic Systems, Ansari Road Bill Invoice no 004/175.

From starting itself this product was not upto mark. Within one year it had its LCD Screen changed, motherboard changed and speakers changed from Lenevo service centre engineer so you can imagine what harware quality we were delivered.

IBM is such a reputated company and delivering such poor quality and service, i can not think even. Regarding all this issues some Miss Anita shahi from Lenevo informed us and mailed (anita.[protected]@lenevowarranty.co.in) us that treating you as special case and regretting we are giving you one year extended warranty free of cost from date of purchase totalling a warranty of 2 years from date of purchase.

Adding to my worries and mental disturbance again its DVD writer and webcam are not functioning properly with some operating problems. I am contacting customer since last 1 month but no positive response as they are stating my warranty is finished.

As i have all documents, bills, warranty extension mail, laptop part changed service documents and also reported my problem to Lenevo, so i will not be held responsible for service charges if delay from your side.

Please take proper action asap. Hoping best of your services.

Regards,

Amishi Aggarwal

dear sir/madam,

i am a lenovo customer since 1.5 years. i purchased IdeaPad Y510
(product model : 775843Q, serial no.ABQ0001105) i have also purchased
the extended warranty(upgrade) from 1/1 CCR to 3/3 Onsitelast year.

i am a single user of this laptop and use it hardly once a week. the
hinges of this laptop have broken again. this is the 3rd time it has
happened (1st in 20/02/2009, 2nd time in jan 2010). both the times,
the screen was replaced. my warranty is still there, but it is an
inconvenience to me to complain the same thing over and over again.

i read the forums of lenovo everyone using LENOVO IDEAPAD Y510 seems to be having the same problem. this model seems to have a designing defect,which cant be solved by replacing the screen and hinges each time.
(refer: forums.lenovo.com/t5/IdeaPad-Y-U-B-and-Z-series/Y510-Hinge-Problem/m-p/231959)

i requested the company to replace the laptop and not the screen this time or find a permanent solution to the problem. they havent responded in any manner.
kindly look into this matter asap.

I have been a Lenovo Notebook customer since November 2007. Since then I have purchased their Service Packs for Extended Warranty twice (2 Year Extended Warranty & Physical Damage Pack).

In beginning June 2010, I submitted my laptop in for repairs towards damage of my charging port along with replacement of my DVD drive after much trouble. Both being extremely simple repair requests (Average lead time 1 week).

After much following-up & numerous attempts at hurrying them up, I received my Notebook back with the charging port fixed and the DVD writer replaced after 3 weeks. I receive the Notebook from Unique Infoways, Nehru Place competely scratched on the surface and damaged from the inside.

As soon as I inserted my Windows Recovery CD (Also provided to me by Lenovo at time of purchase of the Notebook) into the 'replaced DVD drive' the CD got stuck halfway and upon checking, I realized that the entire half that had gone inside was completely scratched. Upon further examination, I realized that the DVD drive that was fitted in was physically damaged. In addition the outer cover falls off with great ease.

This was about 10 days ago. Now we are coming close to the end of the month and I have not been able to use my laptop for even a day this week. After registering 3 case IDs this month with lenovo's Customer Care along with numerous calls to the 2 service centers handling my case (Unique Infoways, Nehru Place & RT Outsourcing Services Ltd, Okhla) and also several heated arguments with customer case team leaders, I as well as these several company individuals associated with Lenovo are at a complete loss as to how to provide me with a simple solution.

I would like to be advised on further course of action, as I am thoroughly tired and at a loss as to how to make good the loss of my money, time, energy & effort (Being a real estate consultant all my work is on my Laptop) because of inefficiency and harassment on part of Lenovo.

Why should these companies get to extract money from us customers for their products & services which they never render? Kindly help as soon as possible as I have no other means left to solve this issue.

Thanks & regards,

Rakshit Kansal
E-Mail: rakshit.[protected]@gmx.com

Dear Team,

I have purchased your LENOVO company LAPTOP with the amount 38300/- last year its was working fine but once its ALT and F key put out from keypaid and i was visit in your service center in Bhatinda near Bahia Fort hotel. Lenovo is big brand and no need to explain about your makit value but your service center executive no sense how to talk with customers he just refuse to listen any things and revert in very rood way. i asked him plz check once its only key paid issue nothing more then he says sorry we not repaired key paid you plz purchase new keypaid. i dont think these type product and service center made by LENOVO. plz revert me with corrective action and resolve my issue without any leagl intervation.

Rgds
joginder
[protected]

I bought lenovo Y410 model one and half years ago. Now no even single part is working of my laptop.
Battery is not working,
DVD ROM is not working,
Fans are not working,
These parts are not working then what remains.
See prices of these parts
Battery- 6500 INR,
DVD ROM- around 6000 INR,
Fans- 2500 INR,
Total- 15000 INR. Then now how can i repair my laptop tell me. What quility lenovo is giving i dont know?

Dear Sir,

I bought one laptop Lenovo last week from a dealer in Chennai. Unfortunately, after unpacking, there is no display, no beep. After switch on, light glows but after few all light stop glowing except power led indicator. Immediately, I contacted with my supplier but he refused to replace. he informed, I can give it to him and he will send it to company and provide me after getting replacement/repairing from principal company. Now, my question is, is it my fault for purchasing world renowned brand from a established authorised dealer? How i can get my money back? I do not want service or replacement because i do not like to use a product after fetting dead on arrival.

i have lenovo y 410. my optical drive can only detect original cd or dvd. but it could detect any thing for 1 yr after its purchase. now no dvd or cd written from other computer can be detected. needless to say that it also can not write any thing. it gives power calibration error while writing. my optical drive is slot in type and it is matshita dvd ram uj85 js. please help me and tell what to do

i was using lenovo y410 model, in my DVD drive only read the CD's only its not able to read DVD's
Can u tell me the Solution

This is Ravi Shankar Jha, a 6th semester student at Dr. RML national Law University, lucknow.
I purchased my laptop on 7th february 2009 with a limited warranty of one year. At that time lenovo was offering one year of extended warranty for Rs.999. I sent them a demand draft of of the same amount asking for the extension of warranty. They sent me some documents and follow certain procedures which I did. I was then confirmed that my warranty has been extended till 2011 on phone. But their department called me few times for getting my warranty extended and every time I enquired with their office as to why I m getting such call as my warranty already extends to 2011. They asked me to ignore such calls and ensured me every time that it extends to 2011. Now that I am having problems with its charger and the battery they are telling me that your extension of warranty is not showing in our records and giving me wrong numbers to talk to which are invalid.

I plead that my warranty be extended to 2011 and other suitable compensation be granted as the entire process has caused me extreme mental agony and harrassment.

My e-mail Id is [protected]@gmail.com

I had purchased a lenovo G560 , at the time of purchasing sales departmant as well as dealer told me about its additional feature of sim slot from which i can use mobile broadband there is no need to purchase any additional device. but after buying this laptop when i contacted lenonvo and asked then how to use this service then they replied me that it will not work and its the dummy only.
Its the cheating with customer.

my web cam is not working.when i click to the lenovo easy capture it seems thats camera "initiallization failled, lenovo easy capture closed".i do know what to do.because after seeing this problem i installed my camera driver it was installed smoothly..after that also easy capture is not working... pl send the solution... please submit this complain and give me my case id as soon as possible

Dear sir/madam



Respectfully, I beg to say I will purchase a laptop form Jaipur {Lenovo company showroom} at[protected]{4:00 pm}

Laptop code is Lenovo G550-2958 G8Q

S.NO:1S2958G8QMP0CLVN1S2958G8QCB0781653

CBQ071653CB09100241

I attach the copy of bill. {i purchase laptop on my father name}

On[protected] I saw the massage on the screen you hard disk is damage {f1 problem}. I went to company showroom to show it. They send me to service centre engineer told me. Your hard disk is corrupted. Than I complain to customer service centre my case id is [protected] they are not send me DO report since till time. So kindly sir/madam help me out form this problem. I don’t want to repair this thing. I need replacement of my laptop.Pl sir consider it and reply me soon as possible

name:-abbas khan

contact no:-[protected]/[protected]

e-mail id:[protected]@yahoo.com/abbaskhan.[protected]@yahoo.com.

thank you,