Lenovo Complaints & Reviews

The wi fi system of my lenovo laptop 3000 G 430 is not working .There is no proper customer care numbers available,more ever the numbers which are available are not responding.This is indeed a very poor service from lenovo.I think I have made a mistake in selecting this product.though my lapi is under warranty period the company after reading my complaint should itself make a call on my numbers otherwise it is just like bhaji market.

my Lenovo laptop (4152-B3Q , SL No :R3DWTMY) is currently not working.
laptop is in warranty period. i've tried several times to the customer care no ,but noone is responding.
i just want to register a complain in lenovo customer service and get a case ID,so that i can move to nearest service center.as i'm new in uttarakhand ,i need to know the address of service centers or being reffered to there.
with this i'm sending the copy of purchase reciept of the laptop.
hence,please help me soon.

Sir..
Firstly i am very disappointed from the Lenovo Service....If we call the toll free number of lenovo service(i.e..[protected],[protected],[protected]) it will take more than 1hours to receive a call from the lenovo engineers....everyday it takes more than 1hour to recieved the call by any network providers like Idea Bsnl Airtel Mtnl Vodafone......the service of this company is very very bad...
I am hardly requested you please take an action about the above mentioned disappointed service...and i hope you will punish the errant or agency..

To

[protected]@my.lenovo.com

cc

"eservice" <[protected]@lenovowarranty.co.in>

Subject ------ complaint



Dear sir,

As you can go through the attached mails...
but I will explain you the issue in detail.

I purchased a Lenovo 9QQ having serial no.1-MAB89RW & serial no.1-EB09134816
In not more than 6 months my Keypad button is not working, And adapter is also not working .I got it replaced from the new Delhi service centre

Case Id-L03F00MD

It again got down in 2 months and i again registered a complaint against case id-L03F00MD.



My warranty is ending on 28th December 2010 and i am thinking what will happen once warranty is over.

Because I cant invest more on the keypad& adapter now...

Kindly calculate the cost i will insure if this the trend with the keypad .

One more issue I have with your Service Center is that the guys who are giving service there are even not technical sound they even do not know the meaning of Why " Dolby digital " is written on the laptop.

Now what I demand Is the warranty extension without any cost for my keypad.


kindly do the needfull.

Thanks & Regards

Gurpreet Singh
[protected],[protected]


Note: Forwarded message attached

-- Original Message --

From: "Gurpreet Singh" <[protected]@gmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Re. complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----

Dear Sir,

I purchased Lenovo laptop on[protected]. In December 2009 I gave Rs. 3400/- to M/s Aforeserve, Noida [Lenovo Authorised Dealer] towards extension of its warranty. But till date i dont hav any feedback from the party.

pls help.

regrads

Deepak Maurya
[protected]

I have purchased Lonovo Laptop in Feb 2009 (21st Feb) from Unique Infoways (P) Ltd, Nehru place, New Delhi. Details of laptop :
Sr. No: 1S415237QMAC77MV
Type: 415237Q
Date of Purchase: 21/02/09

That time they are giving one year additional onsite warranty by paying Rs. 499/- through draft. I sent all documents and got confirmation for the same. After that i didn't get any mail or document from their side.

I am getting some problem in laptop since Friday and when i called support center , they are saying this laptop is out of warranty. They are saying to produce the additional warranty paper which i never recived. When i contacted Offbit marketing services, they are saying they sent paper through courier in May 2009 but i didn't recieved.
Attached is the mail which i received from them.


Dear Ms. Singh,

We have received your documents along with the Demand Draft.

The details of your order are given below.
Document NameDetails



Demand Draft Details: DD No.: 718868
DD Date: 19.03.09
DD Amount: 499*
Bank Name: ABN-AMRO BANK
*Subject to realisation of the DD amount.



Assured Gift Chosen:1yr additional on site warranty for Rs.499 only



Delivery Address:MERI,Opposite D Block
53-54 Institutional Area,Janakpuri
City: New Delhi
PIN: 110058
State: Delhi




We will process your order and send it to the address given by you (as above), subject to the realization of your draft.
Please be apprised, all cases of documentation formalities and or 'Entry Tax' (Octroi, etc.) applicable in your state or place to claim the gift, would have to be fulfilled by you.
In case of any further query please feel free to contact us at the following address:
OFFBIT MARKETING SERVICES
(Lenovo Redemption Cell)
295, Jodhpur Park
Kolkata 700068
West Bengal
Phone:[protected]
Fax:[protected]
email: [protected]@offbitmktg.com
Web: www.offbitmktg.com

You can also SMS us your query. Just type OMS<space>YOUR REDEMPTION CODE<space>YOUR QUERY and send it to 56767.

Thank You.
Team Lenovo
OFFBIT MARKETING SERVICES

Dear Ms. Singh,

Your Redemption Code: REDMO[protected]*

Dear Ms. Singh,

This is in reference to your claim of assured gift with Lenovo. We are delighted to inform you that your assured gift 1yr additional on site warranty for Rs.499 only has been dispatched and would reach you shortly.

Please find below the details of the dispatch.

Courier:BLUEDART
AWB No/Sl No.:[protected]
Date of Dispatch:[protected]


The details of your order are given below for your references.
Redemption Code:REDMO[protected]



Delivery Address:MERI,Opposite D Block 53-54 Institutional Area,Janakpuri
City: New Delhi
Pin: 110058
State: Delhi


To track your order, please visit the website of the concerned courier service.

Once you receive your assured gift please send us an acknowledgement mentioning the POD No. You can SMS us by typing OMS
REDEMPTION CODE POD No. and send it to 56767.


In case of any further query please feel free to contact us at the following address:

OFFBIT MARKETING SERVICES
(Lenovo Redemption Cell)
#19/1 , (1st floor), Park View Road.
12th cross, Indiranagar Ist Stage.
Bangalore-560038
Ph no[protected]
Fax no[protected]
email: [protected]@offbitmktg.com
Web: www.offbitmktg.com

You can also SMS us your query. Just type OMS<space>YOUR REDEMPTION CODE<space>YOUR QUERY and send it to 56767.

Thank You.
Team Lenovo
OFFBIT MARKETING SERVICES


Please help.

Dear Sir/Madam,

1. I am writing to inform you that I had purchased a laptop ‘LENOVA’ from Big Bazar, Fatima Nagar, Pune on 11 October 2009 vide their memo No T71/8508. Details of laptop as under:-

LENOVA - G550
(IS) MT/Mod S/N - 295895Q MP 06R8N
Ser No - CBQ0479573
Model No - CB09082827
Model Name - 2958

2. When I reached at my residence, I find a very thin stain on the screen of laptop. Next day i.e. on 12 Oct 09, I reported the matter to the representative of Big Bazar, Pune, who had supplied the laptop to me. He called me there and have a detailed search and told me that this is not a major problem and it will be resolved easily. He gave me an address of ‘Lenova’ service centre on Law College road at Pune.

3. I went to Lenova service centre two times to resolve my problem but they did not offering positive response and directed me to report another service centre of ‘Lenova’ at Swar Gate, Pune. I went to the ibid service centre, they told me that it looks like a physical damage and due to a crack on the screen a type of liquid is being spread inside on the LCD. He made my complaint to Bangalore, where I spoke to Madam Chhavi. She suggested me to refer the case with you.

4. As per the best of my knowledge, the ibid laptop is being operated by me only and nobody is allowed to operate the laptop and it is kept in my safe custody. Thus the problem created in laptop, due to physical force is not agreed to and does not serve for the purpose. It may be at the time of purchase, which was not observed by me due to being a minor problem.

5. Keeping in view of the above, may I request you to look into the matter personally and issue necessary instructions to your staff for necessary repair/replacement of the laptop, which is under warranty period to avoid any loss to me. It is also requested that your official address may please be communicated to me through my e-mail ID No to make the facilities good service from you at the time of need.

6. For any query/clarification on the matter may please be contacted on my mobile Nos [protected] and [protected].

7. I will be ever grateful to you for this act of kindness.


Thanking you,


Your’s faithfully,


Yogesh Kumar

i have purchaged a laptop from GT Company as shown my laptop bill,
i have a problem releted to my laptop battery backup.
when i contact to service center for my problem they told me that this laptop has been register with another person, that's why i am attaching my original bill scan copy with this mail,
so kindly register laptop with my name and kindly note my complain and solv my problem as soon as possible.i amtrying it for last 1 month.


details are given below-
contact person(owner) & his no.-

CONTACT FOR MORE DETAIL TO:

RAJEEV YADAV
[protected]

hi, i have purchased a lenovo y430 laptop on 6 may 2009 from gorakhpur under april offer of blackberry 8700v for Rs. 3999only but till date i did not get any phone. instead i got a mail from that whether i can choose the change model of the phone or cash back which i have paid for the processing of the redemption.
i replied for cash back on 31 dec 2009. but still i did not get my cash back. my redemption code is REDAO[protected]. now when i called to OMS bangalore, they insist me to take the phone and sent mail to some people for the acception of the model. when sent the acception mail to them and called after few days they replied that a refund cheque has been dispatched to me from OMS kolkata. and after a week i still did not get anything from them.
are they playing with me?
please help.
ashwini mishra
gorakhpur.
[protected]

I had purchased a lenovo laptop under 3yrs warranty from Mac It solution. After using 1year there has been short serkit in the mother board. when i lodge the complaint I came to know from the customer care of lenovo that according to their data the product warranty is of only 1yr so charges will be applied to repair. To clarify this I sended them the invoice in which it is clearly mention- 3yrs warranty by lenovo but they are trying to avoid. It proves that its either distributors fault or the companys fault. I am tired of calling lenovo customer care and waiting for the response.

Dear Sir/Madam,

I would yo inform you that i have purchased a Lenovo Notebook on December 2009, due to some booting problem i have lodged a complaint and submitted it on 22nd Feb 10 to RT Outsourcing Ltd Lucknow[protected],4069880) but i did not get it back till date. As i asked to them they replied that part of this machine is not received yet. Could you please check the status for the same and send it back to me as soon as possible. i got fed up to call to your customer care but did not get proper response.
your quick response will be appreciated.
Thanks
Prakash Singh
[protected]
Case ID :[protected]
Machine No : CBQ1135753

sir,
we purchased lenovo laptop on 9th june 2008 from ESSEL ENTERPRISES 90/64A Malviya Nagar New Delhi vide receipt no 1844 book no 37 alongwith a scheme of 16 GB pendrive free with the same.
After a few days the pendrive stopped working and as i was in jaipur studying, we could give the defective pendrive after a month only. But till date the same has not been given back to me. Please look into the matter and let me have the same.
Thanks

[protected]@yahoo.co.in
6th march, 2010

I bought a LENOVO IDEAPAD Y330 laptop from ATLANTIC TECHNOLOGIES CHANDIGARH on 24/12/08 for Rs 49,500 and paid Rs 1,700 few days later on RAM upgrade. My machine's Model no is 2269-25Q and serial number EB09724727. After 4-5 months of buying the machine developed a Blue Screen Error which caused the machine to shutdown abruptly and was required to start forcibly from power button again.

I reported to LENOVO, they diagnosed the reason as machine heating and cleaned the FAN vents.
But after around 15 days the problem resurfaced, I reported to LENOVO again, this time they diagnosed the problem as the system FAN wasnt working fine, and they fixed the Fan.

After a month i started getting the same problem again, On reporting to LENOVO they now diagnosed the faulty DVD ROM as the cause, and replaced it. After a month i started getting the same problem again, On reporting to LENOVO they now diagnosed the faulty RAM as the cause, and removed it. Then after few days the problem resurfaced , LENOVO people termed the DVD ROM as the cause again, and DVD ROM was changed for the 2nd time now.

After 20-25 days the Blue Screen Error started coming again, this time They diagnosed the HARD DISK to be faulty and changed it.

Even today i keep getting the same error again, with DVD rom again gone out of order.
So the same error caused Them to change

RAM once
DVD ROM twice
System Fan once
HARD DISK once

And problem stands it is. I am sitting 95Kms away from their service center. Whenever the problem comes in it takes my 2 trips to get the machine serviced, once for Submitting the machine to them for service and second to take delivery of the machine. In last 14 months i have made 8-9 visits to their service center. That has caused me to spend 5-7 thousand Rs for mere getting the machine serviced and that too has come to nothing as the problem stands as it is.

The problem fixing causes me to loose data, time and mental harassment for keep the tensions running for getting the problem fixed. When i asked LENOVO people to replace the machine they said that they cant do this as the issue is repairable. If it was indeed repairable then why didnt they repair it till now for last 6-8 months and made my last 8-9 visits to their service centers come to nothing.

I hope at least consumer forum people listen to my claims. I have receipts for my every visit to their service centers and all the mails from the first day till now.

Thanx !!
Jagpal Singh

Dear Sir,
This is to inform you that My laptop charger is not working and also problem with CD drive,I am contacting many times to Kanpur service centre but they said come with your password and company has not confirm my laptop password till the time.I am mailing to co. from 24th june 2009 but no one is intrested to solve my problem,I am working with multinational co.and due to out of order my laptop, business has suffered a lot.
please find below cited trail mails-

Dear sir,
Kindly lodge my laptop complaints-
1. Adopter is not working
2. If I have inserted CD then many times CD does not run properly.
Kindly attend my complaint urgently.
Regards
Rakesh Pandey

From: Lenovo Eservice [mailto:[protected]@lenovowarranty.co.in]
Sent: Friday, July 17, 2009 4:07 PM
To: 'lenovo service'
Cc: [protected]@eurekaforbes.com
Subject: FW: lap top extended warranty

Dear Keshav
Pls. do need full.



From: RAKESH PANDEY [mailto:[protected]@eurekaforbes.com]
Sent: Wednesday, July 15, 2009 6:00 PM
To: '[protected]@lenovowarranty.co.in'
Subject: FW: lap top extended warranty

Warning-1
Dear ,
I have not received any confirmation regarding extended warranty of my Lenovo Laptop. I was received free extended warranty from Lenovo after bought my laptop.Kindly extend my laptop warranty and confirm.
Regards
Rakesh Pandey

From: RAKESH PANDEY [mailto:[protected]@eurekaforbes.com]
Sent: Wednesday, June 24, 2009 6:39 PM
To: '[protected]@lenovowarranty.co.in'
Subject: lap top extended warranty

Dear sir,
Please find attached scanned copy of my lap top bill and extended warranty papers for your reference. Request you to please enroll my laptop to your document, as discussed on telephone and please send acknowledge copy of the same.
With Regards
Rakesh Pandey

Sirs,
I have Purchased lenovo Y550 laptop on 21/12/09 From Binary systems Jamnagar, Gujarat. Since February 1, 2010, the laptop was not charging, I am not able to use it. I have taken it to sevice lenovo center, but they said that the part will come in 3-4 days, it has crossed 1 month, i have wasted my working hours for this travels 100 km to avail service. When i contacted the service head in delhi there is no proper reply. I am suffering a huge loss because of this and it affects my work.Kindly take necessary action.

Balaji.V
Mobile:[protected]

Hi,
I purchased lenovo Y450 laptop in Dec 2009 and that time lenovo offering some accessories market price value 5000/INR but still after one and half month purchasing and i dont get any positive feedback from my vendor and from Lenovo customer care.
when i consulted from my vendor , he told me that lenovo customer care will send at your present address. i am not able to track status of accessories. Please help me in keep out from this situation.

Regards
Ram Chandra Nagar

I have brought lenovo Y510 laptop on 12/05/2009.When i tried to play dvd it was not reading. My laptop serial no is 430ME-03496 and Model No is 7758.I am working in jaore a place near jodhpur in Rajsthan.I have to visit jodhpur on 20 of this month. Kindly arrange to rectify in this period.

Purushottam kaushik
[protected]

I have give my Lenovo idea pad S10, SN EB10020238, Model: 4231 to Lenovo Authorized service centre, Hitech informatics Pvt. ltd. # 6-3-1186/A/4,S Building, Hyderabad on dated 15/Jan/2010 with the case ID L01F00HD (ONE KEY RESCUE for RESTORE TO FACTORY DEFAULT, which comes under warranty). But, still the status is pending. And every time I getting a new date to collect the laptop forms your service centre. I had send email to lenvo ([protected]@lenovowarranty.co.in)...

DEAR SIR
MY SMPS IS NOT WORK.PLESE CHANGE MY SMPS

CONTECT NO-[protected]

LENOVO DESKTOP -(5357-1AQ),(ATOM PROCESSOR)(1.6 GHZ),1 GB RAM, 160 GB HDD,DVD RW,DOS
S/NO-L900943
17" LENOVO TFT
S/NO-3M[protected]
I PURCHASE IN
WIZERTECH INFORMATICS PVT LTD
SHOP NO.3, LINE NO 4,BISTUPUR MARKET
JAMSHEDPUR(JHARKHAND)



MY ADDRESS
Q NO-6,T.F.C, OLD BARIDIH, VIDYAPATINAGAR,
NEAR TISCO BARIDIH MIDDLE SCHOOL
JAMSHEDPUR
PIN CODE-831017

Why Lenovo does not come in top 3 brands of computer manufacturer in the world is actually it is very expensive as compared to other brands. I did many inquiries in different dealers and even in their showrooms. According to Gartner (world's leading information technology research and advisory company) currently HP, Acer & Dell are the most promising brand in every aspects of business and customer support.
Here is the link to that site -
http://www.gartner.com/it/page.jsp?id=1279215
And Lenovo has a long way to go to reach in the sky.

I noticed, with same to same configurations of Lenovo laptops in comparison with top 3 brands models the price is quiet high. For example if an Acer model with a particular configuration is priced to Rs.32,000, on the other hand Lenovo with exact or similar configurations will cost Rs. 35,000 - Rs.37,000. So a buyer with common sense will never opt for Lenovo while he can get with same value from Acer. Customers want to buy cheaper products with good quality and not costlier product with poor quality. Interesting features also attract large number of customers.

So I would like to request to Lenovo manufacturers and marketing executives, please put a reasonable price in your products. Look at the top 3 brands and learn something from them. Their products are so uniquely rated and can be affordable in a good time.

Unless you change your pricing policy, I bet, you will never improve your position. And ultimately your company has to be purchased by any other companies.

Lastly, for example if any of your product costs Rs. 25,000 on the other side I can get a HP, Acer or Dell laptop for far better prices with interesting features and newer configurations.