Lenovo Complaints & Reviews

I had purchased a laptop on 10th december 2018 from sujata computers, pune.

However, from the time i purchased it, it is running very slow and has severe performance issues. I had shown it to the sujata computers, pune multiple times. However, they could not solve the issue and did not help us.

This is pure harassment done from lenovo and its dealers. From the past one year, the laptop is giving serious performance issues due to which my work is suffering severely.

I have also purchased 2 years additional adp warranty for the laptop from lenovo website.

Hence, i want to lodge a complaint regarding the same for replacement of laptop.

The details are as follows :
Model : nb lenovo yoga 520-81c800lvin
Serial number : mp1e3xcc
Date of purchase :
Invoice no : spun[protected]
Name : nitin patil (Excel consultants)
Address : flat no. 13, ambika heights, nanded phata, sinhagad road, pune 411041.
Email id : [protected]@gmail.com / [protected]@gmail.com

Respected sir/ma'am,
With due respect i had been an owner and quite a fan of lenovo products for a long time which was quite a enjoyable experience for me. With further hope to continue this experience i purchased a lenovo yoga 520. Little had i known that this laptop will turn into a complete disaster for me from lenovo's side i would have never done the same. So going forward with my purchase and just after 2.5 months of purchase the laptop's screen had issues for which the screen had to be replaced. Then came the real truth about lenovo's after sales service which was a complete havoc. The display was changed but i got sure that it is not quality which is being strived for at lenovo. The display got changed but many damages were done to the laptop. Well as it was small i chose to ignore it which i shouldn't have. Now not again after 3 months my laptop started having issues. The laptop went to a state where it would just not turn on i. E now i had a dead laptop. Upon contacting premium service (Yes i opted for it by paying extra) a service order for my motherboard was created which took more than 15 days to arrive and even after so many requests to the premium care i wasn't given any standby laptop for use as it was promised while opting for premium care. Now after the laptop arrived and when the service engineer came and after opening the laptop and checking the laptop came to a conclusion that the laptop's board as well as the ram are faulty and ordered a new ram for the same. While closing up the laptop the service engineer lost the screws to the outer laptop body and had to leave stating when he will bring new ram he will bring me the screw as well. The ram stick came the next day and a new service engineer was allotted to me. Now this is where my laptop went from to laptop to a piece of trash. The new service engineer didn't know how to handle a laptop letalone a premium yoga one. So after coming the started opening the laptop with pressure wherein the process he just inserted a metal pryer instead of a plastic pryer and forced his way inside my laptop hence damaging my laptops body which can be seen in the attached images. The complete lower back panel of the laptop is now damaged after this. Even after so many requests to handle my laptop with care it wasn't done so. But the havoc never ended here. There's a even longer story to to it now. Now after opening the laptop he opened up the screws to various components and was in turn damaging them to the most extent possible. He pulled out the ribbon connectors in my laptop so wildly that the motherboard connector of my laptop's fingerprint ribbon cable came off i. E. Broke off from the laptop. He said that it's an old one so don't worry we will be replacing it right now with a new one. And he went on pulling all the components connected to my laptop with pressure and it turn damaged some wires as well. The main shock came to me when after installing new motherboard and ram he installed all the components and afterwords to check he had to disconnect all the components to check the minimum component power on he started pulling all the components with sheer pressure ad guess what the new laptop's motherboard broke from the exact same place i. E. The fingerprint connector. Now even after this the went further ahead to break of the ram shield holders and damaged most of the connectors in my laptop and the wire. Now this was at night 9.30 pm when it all happened. To further top it off he even had the audacity to say that you don't require fingerprint so it doesn't matter if fingerprint connector gets broken or not. And if required after some time give another complaint for the same and we will provide you with a new board. He even lost the heat sink tape which was pasted on top of the wifi card to prevent getting it short circuited as those two wires are really closed to each other. Now in the end i am left with damaged laptop. Damaged outside to the body to numerous places including laptop lower body, laptop screen hinges while trying to pry off the laptop cover to access motherboard components, scratched at multiple places. Damaged inside at places as he broke off the fingerprint wire connector and ram shield holding and all the connector wires. Due to this my fingerprint reader is not working or getting detected in my laptop. The pictures are attached herewith for the same.
Now i would like to clarify some things to lenovo. I immediately reported all of these which happened to me to lenovo executive at premiumcare.

Link to the pictures
https://drive.google.com/open?id=1yfw-LGXb-IHp06xCvWCR5-y6gK7F-qY4

Sir i have purchased lenovo k8 note two years back. Now it is not functioning. Doing auto off on continuously.in service centre, people told that it is mother board problem. Huge amount they r asking. I am 62, worried about my cell. What remedy. Lenova company should consider replace mother board free of cost those people who are having the same issue. Otherwise company name will spoil. I do not buy in future lenovo products.

Purchased the lenovo ideapad 330s i3 8 th gen laptop on march 7, 2019 from reliance digital, thrippunithura store. After 6 months.., bezzels of the screen are tampered and the monitor got separated from the body, the hinges are damaged, displaying 2-3 white dots on the screen. Battery drying.. Only work with plugged condition. This laptop was get back to the lenova service centre, kadavanthra, kochi on[protected]. After their inspection, they give the lap on 25-11-19. Battery replaced charging issue resolved. For dot on display, they rejected the case because the machine dont have a adp (Accident damage protection) warranty. I need to repair/replace the system immediately. Please do needfull.

Serial number : yd062vh9. Type : 81f5

I have bought a Lenovo legion y540 on August 14 during back to college offers where we can get a gaming gear for approx 2000/- and I have registered the product and paid for the offer on August 17th. I got a date of fullfilment in Oct and I have not yet received any delivery. Even the customer care support agents responsible are not replying for the emails. The service is highly dissapointing and I still have no idea regarding the status of my order which was supposed to be fullfilled almost a month back itself. I was quoted to receive the offer in 45 days from payment and it's been more than 90 days now. Kindly look into the matter. I have mentioned to the customer service that I had to leave for abroad in October and I need it to be delivered before that so that I can take it along, but they have not considered it and neither they responded accordingly even though the date of my travel was very much after the 45days from purchase they still failed to deliver it. Kindly look into the matter and help me with the issue.
My email address is pandit.[protected]@gmail.com. BTC order number is : BTC-300189 .

My lenovo id is [protected]@gmail.com and i have ordered the gaming gear but till now i haven't received the same. Its approx more than 2 month and till now i have not received it. The customer service is worst as i have called it many times but after the computerized voice the call is disconnected. Please resolve the issue as soon as possible. My phone number is [protected] call me for this matter. Now i don't want it anymore so return my money back as the service is worst of lenovo.

Last week all of the sudden my laptop stopped working, something called no power issue. I registered my complaint in lenovo, technician came yesterday to fix the same. Then he asked me to upgrade my warrenty as he said motherboard issue is common and may occur again, i asked if there any permanent solution for this then he said there is no solution motherboard does get damage in certain period of time. Is this the quality you are providing? Before this laptop i was using dell, to be honest i have used it very roughly but i didn't have to use my warrenty at any time there was no issue at all, that is something what we call it quality. Your technician can't guarantee how long motherboard (Which was replaced by him only) will work, what else can i say. I need explanation

Dear sir,

I have complained about my accidental damage to laptop panel board to service team. But they rejected my complaint as road accident but i explained clearly that i have not met with road accident. My laptop covered under adp (Accidental damage protection) for 1year. My service request no [protected] with lenovo technical team. Please help me

My lenovo k8 note suddenly started restarting & now noe getting switch on.

I have taken to lenovo service center but phone issue not resolved. They have informed me that it will take 80% of phone cost for repair for just software issue... Might be.

It is hard to accept that without doing nothing phone stopped working & not repairable.

Again i have to buy another phone but definitely not lenovo.. & will not recommend lenovo.. To any one.

I have purchased new laptop lenova ideapap 330 on[protected]. Since than some or other issues are coming. Sometimes windows issues, sometimes privacy violation, sometimes sleep mode issues. And now keypad not working. I have already contacted online support multiple times but each time a new problem prompts in. And this is not how a new laptop should work.

I got a new lenovo k9 note mobile from sangeetha stores in anatapuram andhra pradesh. After 3 months i cracked my mobile mistakenly, then i serviced it on september 18 2019.in a lenovo service center with the cost of3000/ rs, after a month my mobile stop to work on touch, then i get it into that service center they asked me fare of800/- rs to repare it. Then after my request they repare it for free as they give me warrenty of 6 months. Not it has been 4 months i am useing this mobile, its work on camera, battery, screen colour was decreaseing. Iam not satisfied with this type of behavior in my mobile. I request u to replace or any clame. Plz react for my complaints

All in one desktop is shutdown every 10 mins and also hang before shutdown. Sometimes mouse & keyboard also not working properly, computer buy before four month only its have a hardware issue, so kindly take a action as soon as possible because its accounting system.
Contact number : [protected]
Email id: a. [protected]@gmail.com
Model: f0d7u
S/n: yj00nfdu

I go this laptop lenovo-ideapad 330 few months back and already m facing issues with it. I am an architect and ii tend to use cad, sketchup and revit, photoshop as my softwares on daily basis. And whenever i try opening any of it it stops working and my laptop gives a blue screen and demands for restart.
What the heck.. I have calling lenovo customer service none of them helped me. They called one guy and that guy was like come to my service centre will fix it. I mean what is the bloody problem of lenovo people. They just dont care about their customers. Very bad. Highly disappointing. I would not recommend anyone to buy lenovo laptops.

I have a complaint against lenovo laptop. I bought laptop inseptember 2018. Laptop has an alignment problem for which i contacted them in feb 2019. 1stly they asked me to go to the service center when i went their the service executive asked me to utilise the onsite service. Later they chnage the base panel of laptop but the alignment problem didnt get rectify. I continued with the case and asked them to rectify it somehow they agreed in chnging the body of the laptop by using my laptop one year warrant. Still the issue remains same and no solution provided. At the mr. Mondal the lenovo service manager said that its a design issue and they will return my laptop warrenty but no solution can be provided.
After few months in september when te problem and i came to know that it's not a design it's manufacturing defect i called lenovo care. Instead of helping they stretched the case for good one month but the case didn't resolve. Finally on 14th the laptop got sealed for replacement and they promised that they will try to get it done by 21st october. But replacing laptop is such big task that till date i have no update for the same. I called them twice dropping mail every day not update has been shared properly. I have all the prroves for the same

Hi,
I bought a Lenovo Y540 from Lowerparel Mumbai on 16th Aug 2019. After purchasing I was informed about the BTC offer by the store.
I registered for it around 18thAugust, my order was confirmed on 20th August and I was supposed to get my gaming gear within 45days but till now I have not received the gear. It was clearly mentioned within 45 working days but its been more than 52 days and they're not responding. I called their CS and they said that their courier partner is not accepting any deliveries till diwali and so they will ship it after 2-3weeks and i should get in 4-6weeks. What are they talking here, Is Lenovo an Multinational company or a local kirana store??? I just don't understand. They're just giving pathetic reasons. so they want to delay for 2months??? Seriously and they don't have an escalation matrix for their customers.
Lenovo has the worst customer care I have ever come across.
My ticket ID is : BTC301490

Thank you
Chetan Jain

Ihad purchased the Lenovo Ideapad 330 i5 8 th gen laptop on Sept 30, 2019 from Easystore Edappily. on Oct 2, 2019 its touchpad not working. on Oct 9, its battery gets overheated and laptop got hanged and stop working. then the laptop get replaced from the shop on Oct 14 after so many issues from the the shop Easystore. we purchased the new same laptop lenovo ideapad 330 from the the same shop. On Oct 22, the second laptop again stopped working. Its keyboard and touchpad stoped working and not powering on. this laptop was get back to the service centre on the same day itself. Till now i dont get a reply from there. Very worst customer service from the Lenovo service centre and Easystore edapilly.the lenovo laptops are very poor in quality. because I had purchased the laptop of the lenovo 2 times. both are got complainted within days after purchasing.

Dear sir,
I am eswarasamy. K i had purchased lenovo power bank at[protected]. This product warranty is given one year. Last month my power bank was not work so i contact amazon and lenovo authorized service center at coimbatore. But there is no response for my problem. So i am suffering this. Kindly replace or return my money.. I believe your support.
Regards,
Eswarasamy. K
[protected]

Hello sir,
I am trying from last week to contact lenovo customer
But no any one not solved my problem.

I purchase my laptop l340 on 24 september 2019.
But i am not satisfy. Because of few days i have face many problems
1. Touchpad issue (Not working properly)
2. Laptop was not opening suddenly (But after sometime start)
3. Battery not increasing during charging
So please i want rreturn my laptop not part replacing service
I want doa to purchase new laptop
Thanks
I want clear all that i will not take any service now please it mail for doa only..

My imei no. [protected] for lenovo k8 note was purchased on 25 aug 2017. It was working awesome till last 2 days and suddenly my phone started to switch on and off continuously. When i visited to the service centre they said motherboard has been damaged. I dont how it can be cause everything was working good. They said they dont repair that as it will cost around 70% cost. Why this issue has come also 14k is a huge amount when i purchased that and getting damage and letting it throw just in 2 years seems very bad. If this has to happen and no proper solution for that its a just wastage of my huge amount being out of warranty! Please help me to sort out with this part cause rest all of my battery, camera, sensor was working fine and no complaints earlier.

Dear team
My laptop key pad and usb not working more problem observed in key pad.. After pressing key pad key not working... Kindely request plz resolved my problem asap
Key pad -50%not working
Usb-1 place usb not working
Please see my laptop details
Modal-lenovo yoga 510
Modal no-mpnxb7220004
Factory id-prc4

Kindly request please resolved my problem asap