Lenovo Complaints & Reviews

Respected sir, my laptop not functional during password enter time some key on key board not work. Please check my technical issue immediately take action sir. Slno pf17nclc machine type model 80xh01xain. Laptop brought from amazon company delivered in my wife name maheswari date approximately 10 nov 2018 then warranty period from 10/11/2018 to 09/11/2019. I present in pathankot punjab state at india. Till date there is no engineering person not come. I check in your repairs status item arrived at service center but nobody engineer person don't call to me. Next i waiting for issue technical of problem. Please request immediately take action sir/madam. Next my laptop all software corrupted. Please update.

Respected sir, my laptop not functional during password enter time all key on key board not work. Please check my technical issue immediately take action sir. Slno pf17nclc machine type model 80xh01xain. Laptop brought from amazon company delivered in my wife name maheswari date approximately 10 nov 2018 then warranty period from 10/11/2018 to 09/11/2019. I present in pathankot punjab state at india. Till date there is no engineering person not come. I check in your repairs status item arrived at service center but nobody engineer person don't call to me. Next i waiting for issue technical of problem. Please request immediately take action sir/madam. Next my laptop not work please take action.

We have raised this issue last 2 months back still its not resolved.
No one can response anything regarding this. We really felt bad about u r service. So, am again requesting you to response regarding this issue.

Problem : we have purchase this laptop 1 year back. System details i have mentioned in my last mail kindly look in to that.

Actual problem is we are unable to load software for same system. Its getting hanged. System is unable to boot.

So, please look into this issue. And help us to resolved it.

Please contact for further details.
Name : kiran (Tech support)
Contact number : [protected]
Email : [protected]@hotelnapartment.com

Thanks and regards,
Chaitra. S

I am a lenovo customer and currently using lenovo ideapad 720s
Serial number : pf11lqdm
I had purchased lenovo yoga 730 (Product serial number: mp1dzuw9).
Unfortunately, i faced a screen flickering issue within 10 days of purchase. I took laptop to nearest service center.
They kept the laptop under observation for 3 days and returned it saying there is no issue.
Within 2 days of getting my laptop back, i faced the same issue again. This time i asked them to get my device replaced.
It took them about a week and before purchasing the laptop, i had to sell my old laptop. Hence i was not even having anything to work on.
After about a week i got a call from the service center. I took the laptop to the dealer from where i purchased the laptop and he gave me the same model.
This time as soon as i switched on the laptop, the screen flickering started and i was forced to buy a non touch device i. E ideapad 720s - 13ikb.

After getting ideapad 720s (Serial number : pf11lqdm), i had to go through the process of changing the extended warranty card and adp.
Now this laptop worked well for about a month and half, i had hinge issue and i had to visit service center again.
After a month of this issue, the laptop screen was blacked out and not working so i visited the service center again.
After some days, i was facing a crackling noise problem coming. Having visited service center before, which is around 15kms from my home, this time i decided to use on site service.
A technician visited my home to change the fans.
After few days, i got a screen flickering issue same as that with the previous machine, i contacted premium care and they sent a technician with screen.
But as soon as the screen got fixed i noticed a white spot and asked technician. He asked me to contact premium care.
After fews days they sent a technician with just the back (Not screen). On the next day, another technician visited my place with inappropriate screw driver.
After 2 days, they sent another technician which got everything that can change the screen successfully.
Now, it has been 20 days and i faced a finger print reader issue and after a day, i found the laptop is getting switched off while working on it (Happened 4 times till now).

After all this issues, i contacted with the service team and they asked me to keep my device at service center which will under observation for 1 week or above.

Even though i visited the service center where they kept my device under observation for 4 days, they came up by saying its a software issue and now after receiving the device i am facing fingerprnt issue again.

I am not satisfied with the device because its been 7 months and i had faced 8 or more issues. That simply means i am facing issue after every month.
I have wasted much time on talking with your service team, sitting with the technician and visiting service center.

Please take a strict action against it.
Looking forward to get my issue resolved and get the device replaced.

I had purchased 3 year warranty ext. For my lenovo laptop on 06-may-2017 for rs 4648/- from impact infotech -, dadar (West), mumbai - 400028, [protected]; [protected]. But lenovo kept the start date for the renewal warranty as 03/02/2016 which was the mfg date.
I've moved from mumbai and now not able to locate the invoice/receipt. I requested the asc for copy of renewal receipt/invoice, but they claim their system does not have a record. It can be clearly seen that both the start date for original warranty (1 year) and upgraded warranty (3 year) is shown as 03/02/2016. Lenovo refuses to share details of the asc who updated the warranty details.
Lenovo deliberately keeps the start date for warranty extension by default as the manufacturing date. This is the way lenovo fools the people and denies the benefit of warranty purchased.

I have purchased lenovo laptop in june 28th, 2019 under lenovo btc offer.
In which i have paid 1999 rs extra for additional 3 years of warranty and 1 tb hard disk drive at 1499 rs.

I have received 3 years extended warranty certificate but lenovo has not delivered 1 tb lenovo hard disk drive yet.

In last mail they apologize for late service and promised me to deliver hard disk drive after that they just stop responding my mail.

I request you to take necessary action on this.

Ticket no: btc-286617

Thanks & regards,
Hassan alam

Hi,

I bought lenovo k8 note on jan 2018 and was good until oreo update.

After i updated the phone. My phone getting hang and rebooting frequently.

Given to service center and they simply did the software update but still same issue. Finally its a mother board issue but can't do anything.

This phone was good till before update and giving issue after oreo update.

Can lenovo help me to rectify the problem free of cost as this happened due to oreo update.

I am very dissopointed about your product. Plz kindly help me... My gmail [[protected]@gmail.com]

Service center at victoria plaza, 385, garia main road, hindustan more, ramkrishna nagar, garia gardens, garia, kolkata, west bengal 700084

Is highly in competent, harasses customer and does not accept defect and repair the fault in lenovo k8 note.

They requested to get a substitute set so that they can keep the faulty set to check. The next time they did not want to keep the set at all as kept saying there is no fault and misbehaved and harassed.

My lenovo k8 note mobile is dead (after restarting so many times for 2 days continuously after software update). When I went to the service center, they said mobile is having mother board problem. They have to replace with the new one, which costs from 8000 to 9000.(with this i will get a new one). Mobile is dead during warranty period only but unfortunately I don't have time to go to the service center as I work in remote locations.

I heard that most of the Lenovo k8 note mobiles are facing same problem (mother board problem) after software update. Most of the issues are same for lenovo k8 note.

I found that after software update lenovo k8 note mobiles are having mother board problem, automatic on/off problem.

So this is problem from lenovo. So they have to take all lenovo k8 note mobiles back and repair them.

Dear sir,

We have face very big issue of our lenovo pc this is randomly restarting of normal electric phase on working hours of lenovo pc (Dt-510a-90hv000pin) serial no. R3063v7ar39028a24015.

We raise complaint agt this issue no. # [protected] on 31/08/2019 as attach your email confirmation. After that on (05/09/2019) your engineers mr. Azhar visit on our office see this problem he was very surprised. If our electric phase is normal & our company other pc working on normal condition to how it possible. He was change mother board & smps on our pc for checking but condition was same. So he was decided this machine not repair on our premises & carry this machine & go to your janak puri service center & commit we are resolve this issue within 24 hours & return your pc within 24 hours but till date we have not recd of any call & confirmation from your side
.
Sir if you have not resolve this issue within 24 hours provide us brand new lenovo pc. This is our server machine so we don't want any delay from your side.

Kindly check & resolve this issue within 24 hours.

We ordered lenovo laptop, they have sent us a faulty piece. It doesnt even switch on. When we contacted customer service they spoke for 3 hours and told various ways to resolve it. We tried all the means nothing happened. Later they told they will send someone to check it but no one one came even after 1 week. From my experiance dont buy anything from lenovo this is the worst company i have ever seen. Every one working this company just want to scam people. They are not a true company to give quality products. Dont get scammed by their cheap pricing & offers.

Lenovo scam order has not been delivered even after 3 weeks, they dont pick the phone, give tracking details or never respond. Most unprofessional company. Never order from lenovo. When i contact customer support by phone, email or chat no one is responding or give me time to deliver. We ordered on august now its september they couldnt deliver by 3 desktops that i ordered. The order number

Order number [protected]

I have lenovo ideapad 330 with s. No pf1aaem1. On 31st aug, i experience problem of 8 key automatically getting typed. I sent mail through lenovo online portal and got response with incident number[protected]. On 2.9.19 i visited service center - sysnet global, janakpuri, new delhi. They submitted my laptop and got registered case i'd [protected]. After 6 days i visited service center and received my laptop stating it is working. After reaching home, i started working but again problem started coming.

I can't expect repeatition of problem and harrassment for last 8 days from such an esteemed company like lenovo. Lenovo is not a new company whose products or services required r&d for product which is almost one year old. I am totally dissatisfied with the product and service. I am not able to work for about one third of the month. Now i want replacement with new or upgraded product without further delay.

So it is kindly requested to please do the needful on top priority for customer satisfaction

I had bought lenovo k8 note 17 months later from online for rs.10000. I have some issue with my speaker in around 7 days. I visited the service center on 03 september 2019 cuttack branch, they received my handset but the very next day i received call from them and they ask for mother board replacement which will cost 13000/- which is more than the new handset price. But i think there must not be such problem as the handset was all right and functioning well apart from speaker issue.
Plz help me

Dear sir
I purchased a mobile lenovo k6 power in january 2017.
Today when i was taking the lecture and i always keep my phone in my room when taking the class, the phone was in the drawer of my table which is in my chamber.
When i came back to the chamber, my staff informed me that the phone get to blast, and due to fire, my drawer, id card, and other documents get burnt.
I hereby report you the incident because it is also the loss of some government documents and assets.
Please indorse the information and do the needful.
Presently i do not have any contact number because of both the sims have been burned.
Please reply here on mail.
Your support is solicited.
Thanking you in anticipation

Dr. Sudhakar pandey
Associate professor
Department of it
Regional coordinator, unnat bharat abhiyan (Mhrd) chhattisgarh
Member national steering committee uba (Mhrd)
National institute of technology raipur

Hi, i bought this device in aug 2017, since i bought after oreo update, the phone has heating issues, suddenly he hanged, we had to reset again and again.
Recently it started booting on its own and stuck in lenovo booting page.
I took it to your service centre in jayanagar, bangalore, after inspection, they said motherboard is gone and i have to pay 13000 for motherboard.
Same thing happened with my brothers phone also just few weeks before my phone broke.

As i checked this forum many had a same issue and lenovo should announce this in media, or else your brand will suffer if all report this in social media.

Even i am filing in consumer redressal forum.

I lost hope in lenovo service.

Regards.
Sk sahiruddin

Laptop serial number: 11s45n1126z1zw2v6c5dym

Today while working on my laptop connected to charger at home, charger got exploded and fire broken out. The room is fully filled with fumes. Luckily by god's grace, i escaped with out any harm and injuries. Otherwise it would have caused a severe injury to me.

Please consider this as high priority complaint and provide your feedback as soon as possible.

Dear sir, i have submitted my phone lenovo k6 power to lenovo service center few days back at wonder mall alwar.
I have given my phone to them in on condition and they have returned it to me in dead condition where my phone is not even switching on now. If it was known to me earlier that they will damage my phone instead of repairing it i would never have gone there.
Instead they said that "we are not responsible for this. We had examined and put the phone in well condition and the phone was became dead at its own"
Instead of this i think they had to return my phone to me atleast in the condition in which i have given it to them.
I believe that the service center people are responsible for this loss of mine.
So i request you to please take a required action against this case and get my phome repaired by them because the fault is totally theirs. Thank you

Hi,

I am facing issue that my lenovo k8 note mobile is contnuosly restarting.
I have tried to start mobile i safe mode also reset mobile but still issue didn't resolve then i have visited to lenovo service centre.
When i went there i came to know most of the lenovo k8 note user facing same issue.
Still i asked them to check my mobile.
They said that will update the software if mobile works then its fine and chances to mobile work after software update are very low
Still i asked them to update
After update they said that still issue not resolve you have to change the mother board of the mobile.

My concern is this that if the every lenovo k8 note user have same issue then they have to take action on that because it is there falt not us and they are simply asking money for mother board change

Please look into this

Hello!
I bought lenovo k8 note on 26 jan. 2018, from past few days my phone hangs for more then 1 min and it gets shut down and restart automatically, when i give to service center in tirunelveli they say its motherboard problem we cant do anything, plz kindly help me... Please give me the amount, lenovo k8 note model is faliure model. It has been only one year the mobile i used, very disappointed with the lenovo mobile.